One reviewer praises the design, build, and after-sales support. Another describes slow, unresponsive, and rude email replies from customer service. Ratings still stay high despite the communication complaint. With so few reviews, the picture is mixed: strong product feedback with a clear service gap.
Examples from available reviews (Nov 2021 – Feb 2026).
Product design, production, and after-sales service were outstanding.
“Outstanding product design, production, and after sales service.”
Customer service was unresponsive and rude, causing frustration.
“most of my emails go unanswered for days or weeks.”
One review specifically applauds the design, manufacturing, and after-sales service. It appears only once and is the only direct nod to service delivery in these comments.
None of the reviews mention pricing, discounts, or value. There are also no comments about warranties or cost-related expectations.
One reviewer says "most of my emails go unanswered for days or weeks," pointing to slow replies. Another calls the real-world product performance outstanding, but that praise shows up only once.
One review praises the product design and manufacturing. The comments provided do not mention defects or durability problems.
One review describes customer communication as unresponsive and rude, citing unanswered emails as a specific example. The issue appears only once but stands out next to the otherwise high ratings.
Both reviews give high star ratings. With such a small sample, the feedback suggests strong product impressions alongside a single, clear communication breakdown rather than a repeated theme.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · External Source (1) · Quotes shortened · As of: February 2026
Product design, production, and after-sales service were outstanding.
“Outstanding product design, production, and after sales service.”
While Alpacka Raft has a great selection of merchandise, but sometimes, that comes at a cost. Their customer service isn't the best out there — most of my emails go unanswered for days or weeks. The person on the other end of their customer service hotline was rude, abrasive, condescending, bordering on abusive, and didn't even try to help resolve my problems. If you're thinking of buying Alpacka Raft products, save yourself the stress and buy somewhere else because you'll probably have to deal with their customer support team eventually. There are other companies that do a better job of valuing their customers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alpacka Rafts designs and makes inflatable packrafts for backcountry paddling. It sells several packraft models plus accessories such as paddles, repair kits, and carry systems. Product materials usually cover specs, build details, and suggested uses for each model. Customers say the product pages and technical notes help them choose a solo or tandem packraft.