BoohooMAN
Experiences & Reviews
BoohooMAN is the menโs fashion label of Boohoo Group, an online fast-fashion retailer based in the UK. The brand sells menโs clothing and accessories through e-commerce channels and ships to multiple countries. Consumers researching BoohooMAN typically look for information on sizing, delivery, returns and customer service performance.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report slow or failing fulfilment, delayed refunds and poor returns handling; a minority highlight prompt, helpful agents resolving problems.
Value for money
Many shoppers cite attractive prices, but multiple reports of double charges, return fees or withheld refunds reduce perceived value for buyers.
User experience
Complaints include broken tracking, payment/ordering errors and needing multiple contact channels; sample size is small but mostly negative.
Product quality
Reports are mixed: some customers praise garment quality, while others received frayed, damaged or poorly sized items requiring returns.
Communication
Frequent issues with unreturned emails/DMs, automated replies and lack of follow-up; several reviews name individual staff who handled issues well.
Overall experience
Overall impressions skew negative due to repeated delivery, refund and support failures, though some customers report satisfactory outcomes.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
RETURNED ITEMS NO REFUND
"Had to give one star as not possible to give 0. We ordered some clothes which didnโt look as good in real life once received. We returned the clothes..."
Perfect customer service quickโฆ
"Perfect customer service quick effic..."
Good morning today is September 30
"Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliv..."
Unfortunately wonโt be using again
"Unfortunately wonโt be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Unfortunately wonโt be using again
Unfortunately wonโt be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca...
Good morning today is September 30
Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliv...
Nothing!!
If anything could go wrong, this is it. Order not received. The company doesn't take any action,...
First time Iโve used BoohooMAN
First time Iโve used BoohooMAN. I ordered some trousers that were too big and I returned them 2 days later. It then...
Cuatomer service
I reached out to customer service and worker named Kai was...
AVOID
Avoid this company are lairers and fraudsters AVOID AVOID AVOID Rob were kee...
Great
...
Perfect customer service quickโฆ
Perfect customer service quick effic...
Nobody answers to anything
Nobody answers to anything, only automa...
Terrible
Somehow it took my order out twice so got two packages and the money out twice. Luckily I could cover it but not good. How does that happen. Sent one...
Avoid, avoid, avoid
Terrible company. Ordered 7 items of clothing and returned 4 items using their return instructions. Return parcel was signed for but...
RETURNED ITEMS NO REFUND
Had to give one star as not possible to give 0. We ordered some clothes which didnโt look as good in real life once received. We returned the clothes...
Avoid at all costs
I ordered some items on the Tuesday and paid for next day delivery as I needed them for the Saturday as was going out for the day. Unfortunately they...
I ordered MUS109144680 on Septemberโฆ
I ordered MUS109144680 on September 1st. Tracking has never worked since the day Placed. I was expecting delivery on 9/11 but shipment never came. It...
Horrible customer support/Inaccurate sizing
Their size guide was inaccurate, I tried putting in a request to talk to support and talk about exchanging/returning the clothes, however they never r...
Long wait
Heard back after a week of initial report and having to contact through multip...
Kai ๐ฆพโ
Kai is a great guy. He helped me...
Took forever
...
Unicorns,Fairies, Boohman Customer service just a short list of things that dont exist!!!!
Dont usually leave reviews but my recent experience with Boohooman has been nothing short of disgraceful. I ordered a few items which the courier had...
Terrible business
Terrible business, returns take forever - Iโve still not rec...
Conclusion
Reviews show a consistent pattern of post-order problems: delayed or missing deliveries, slow or absent refunds, and difficulty reaching responsive support. Several reviewers specifically praise individual customer-service agents who resolved issues quickly, showing inconsistent service quality. Product reports are mixed โ some customers report good quality, others received damaged or poorly sized items. If you consider buying, keep proof of postage for returns, document communications, and check payment protections; be prepared for potentially lengthy refund resolution times.