Reviews Analyzed
21
We Collect & Analyze Reviews
BoohooMAN
Experiences & Reviews
BoohooMAN is the menโs fashion label of Boohoo Group, an online fast-fashion retailer based in the UK. The brand sells menโs clothing and accessories through e-commerce channels and ships to multiple countries. Consumers researching BoohooMAN typically look for information on sizing, delivery, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
16d
Overall Rating
2.1
Our Analysis
๐ฏ
Service quality
Most reviewers report slow or failing fulfilment, delayed refunds and poor returns handling; a minority highlight prompt, helpful agents resolving problems.
Share of mentions
Weak
26%
๐ฐ
Value for money
Many shoppers cite attractive prices, but multiple reports of double charges, return fees or withheld refunds reduce perceived value for buyers.
Share of mentions
Weak
14%
โก
User experience
Complaints include broken tracking, payment/ordering errors and needing multiple contact channels; sample size is small but mostly negative.
Share of mentions
Mixed
5%
๐ง
Product quality
Reports are mixed: some customers praise garment quality, while others received frayed, damaged or poorly sized items requiring returns.
Share of mentions
Weak
6%
๐
Communication
Frequent issues with unreturned emails/DMs, automated replies and lack of follow-up; several reviews name individual staff who handled issues well.
Share of mentions
Weak
23%
โญ
Overall experience
Overall impressions skew negative due to repeated delivery, refund and support failures, though some customers report satisfactory outcomes.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
RETURNED ITEMS NO REFUND
"Had to give one star as not possible to give 0. We ordered some clothes which didnโt look as good in real life once received. We returned the clothes..."
O Serra
Trustpilot
Oct 01, 2025
Featured for: Returned items; refund not received
Perfect customer service quickโฆ
"Perfect customer service quick effic..."
Ola Kongo
Trustpilot
Oct 01, 2025
Featured for: Positive, fast customer service
Good morning today is September 30
"Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliv..."
Jerry Dennis
Trustpilot
Oct 01, 2025
Featured for: Order missing; no resolution
Unfortunately wonโt be using again
"Unfortunately wonโt be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca..."
Tom
Trustpilot
Oct 01, 2025
Featured for: Damaged product; return charge complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
T
Tom
trustpilot.com
Oct 01, 2025
Unfortunately wonโt be using again
Unfortunately wonโt be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca...
J
Jerry Dennis
trustpilot.com
Oct 01, 2025
Good morning today is September 30
Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliv...
B
Black Unicorn
trustpilot.com
Oct 01, 2025
Nothing!!
If anything could go wrong, this is it. Order not received. The company doesn't take any action,...
J
James
trustpilot.com
Oct 01, 2025
First time Iโve used BoohooMAN
First time Iโve used BoohooMAN. I ordered some trousers that were too big and I returned them 2 days later. It then...
F
Filip Salkoviฤ
trustpilot.com
Oct 01, 2025
Cuatomer service
I reached out to customer service and worker named Kai was...
L
Lee Jones
trustpilot.com
Oct 01, 2025
AVOID
Avoid this company are lairers and fraudsters AVOID AVOID AVOID Rob were kee...
M
Manmohit Singh
trustpilot.com
Oct 01, 2025
Great
...
O
Ola Kongo
trustpilot.com
Oct 01, 2025
Perfect customer service quickโฆ
Perfect customer service quick effic...
M
Mattis
trustpilot.com
Oct 01, 2025
Nobody answers to anything
Nobody answers to anything, only automa...
A
AD
trustpilot.com
Oct 01, 2025
Terrible
Somehow it took my order out twice so got two packages and the money out twice. Luckily I could cover it but not good. How does that happen. Sent one...
P
Paul D
trustpilot.com
Oct 01, 2025
Avoid, avoid, avoid
Terrible company. Ordered 7 items of clothing and returned 4 items using their return instructions. Return parcel was signed for but...
O
O Serra
trustpilot.com
Oct 01, 2025
RETURNED ITEMS NO REFUND
Had to give one star as not possible to give 0. We ordered some clothes which didnโt look as good in real life once received. We returned the clothes...
j
julian cross
trustpilot.com
Oct 01, 2025
Avoid at all costs
I ordered some items on the Tuesday and paid for next day delivery as I needed them for the Saturday as was going out for the day. Unfortunately they...
J
Jacob Ward Jay Ward
trustpilot.com
Oct 01, 2025
I ordered MUS109144680 on Septemberโฆ
I ordered MUS109144680 on September 1st. Tracking has never worked since the day Placed. I was expecting delivery on 9/11 but shipment never came. It...
E
Elijah Arteaga
trustpilot.com
Oct 01, 2025
Horrible customer support/Inaccurate sizing
Their size guide was inaccurate, I tried putting in a request to talk to support and talk about exchanging/returning the clothes, however they never r...
N
Nelly Henshaw
trustpilot.com
Oct 01, 2025
Long wait
Heard back after a week of initial report and having to contact through multip...
B
Bacar sanha
trustpilot.com
Oct 01, 2025
Kai ๐ฆพโ
Kai is a great guy. He helped me...
R
Ricardo Velez
trustpilot.com
Oct 01, 2025
Took forever
...
M
Matt Rogers
trustpilot.com
Oct 01, 2025
Unicorns,Fairies, Boohman Customer service just a short list of things that dont exist!!!!
Dont usually leave reviews but my recent experience with Boohooman has been nothing short of disgraceful. I ordered a few items which the courier had...
B
Benjamin
trustpilot.com
Oct 01, 2025
Terrible business
Terrible business, returns take forever - Iโve still not rec...
Conclusion
Reviews show a consistent pattern of post-order problems: delayed or missing deliveries, slow or absent refunds, and difficulty reaching responsive support. Several reviewers specifically praise individual customer-service agents who resolved issues quickly, showing inconsistent service quality. Product reports are mixed โ some customers report good quality, others received damaged or poorly sized items. If you consider buying, keep proof of postage for returns, document communications, and check payment protections; be prepared for potentially lengthy refund resolution times.