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We Collect & Analyze Reviews

BoohooMAN
Experiences & Reviews

BoohooMAN is the menโ€™s fashion label of Boohoo Group, an online fast-fashion retailer based in the UK. The brand sells menโ€™s clothing and accessories through e-commerce channels and ships to multiple countries. Consumers researching BoohooMAN typically look for information on sizing, delivery, returns and customer service performance.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 16d
Overall Rating
2.1

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report slow or failing fulfilment, delayed refunds and poor returns handling; a minority highlight prompt, helpful agents resolving problems.

Share of mentions
26%
Weak
๐Ÿ’ฐ

Value for money

Many shoppers cite attractive prices, but multiple reports of double charges, return fees or withheld refunds reduce perceived value for buyers.

Share of mentions
14%
Weak
โšก

User experience

Complaints include broken tracking, payment/ordering errors and needing multiple contact channels; sample size is small but mostly negative.

Share of mentions
5%
Mixed
๐Ÿ”ง

Product quality

Reports are mixed: some customers praise garment quality, while others received frayed, damaged or poorly sized items requiring returns.

Share of mentions
6%
Weak
๐Ÿ“ž

Communication

Frequent issues with unreturned emails/DMs, automated replies and lack of follow-up; several reviews name individual staff who handled issues well.

Share of mentions
23%
Weak
โญ

Overall experience

Overall impressions skew negative due to repeated delivery, refund and support failures, though some customers report satisfactory outcomes.

Share of mentions
26%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

T
Tom
trustpilot.com Oct 01, 2025

Unfortunately wonโ€™t be using again

Unfortunately wonโ€™t be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca...

J
Jerry Dennis
trustpilot.com Oct 01, 2025

Good morning today is September 30

Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliv...

B
Black Unicorn
trustpilot.com Oct 01, 2025

Nothing!!

If anything could go wrong, this is it. Order not received. The company doesn't take any action,...

J
James
trustpilot.com Oct 01, 2025

First time Iโ€™ve used BoohooMAN

First time Iโ€™ve used BoohooMAN. I ordered some trousers that were too big and I returned them 2 days later. It then...

F
Filip Salkoviฤ‡
trustpilot.com Oct 01, 2025

Cuatomer service

I reached out to customer service and worker named Kai was...

L
Lee Jones
trustpilot.com Oct 01, 2025

AVOID

Avoid this company are lairers and fraudsters AVOID AVOID AVOID Rob were kee...

M
Manmohit Singh
trustpilot.com Oct 01, 2025

Great

...

O
Ola Kongo
trustpilot.com Oct 01, 2025

Perfect customer service quickโ€ฆ

Perfect customer service quick effic...

M
Mattis
trustpilot.com Oct 01, 2025

Nobody answers to anything

Nobody answers to anything, only automa...

A
AD
trustpilot.com Oct 01, 2025

Terrible

Somehow it took my order out twice so got two packages and the money out twice. Luckily I could cover it but not good. How does that happen. Sent one...

P
Paul D
trustpilot.com Oct 01, 2025

Avoid, avoid, avoid

Terrible company. Ordered 7 items of clothing and returned 4 items using their return instructions. Return parcel was signed for but...

O
O Serra
trustpilot.com Oct 01, 2025

RETURNED ITEMS NO REFUND

Had to give one star as not possible to give 0. We ordered some clothes which didnโ€™t look as good in real life once received. We returned the clothes...

j
julian cross
trustpilot.com Oct 01, 2025

Avoid at all costs

I ordered some items on the Tuesday and paid for next day delivery as I needed them for the Saturday as was going out for the day. Unfortunately they...

J
Jacob Ward Jay Ward
trustpilot.com Oct 01, 2025

I ordered MUS109144680 on Septemberโ€ฆ

I ordered MUS109144680 on September 1st. Tracking has never worked since the day Placed. I was expecting delivery on 9/11 but shipment never came. It...

E
Elijah Arteaga
trustpilot.com Oct 01, 2025

Horrible customer support/Inaccurate sizing

Their size guide was inaccurate, I tried putting in a request to talk to support and talk about exchanging/returning the clothes, however they never r...

N
Nelly Henshaw
trustpilot.com Oct 01, 2025

Long wait

Heard back after a week of initial report and having to contact through multip...

B
Bacar sanha
trustpilot.com Oct 01, 2025

Kai ๐Ÿฆพโœ…

Kai is a great guy. He helped me...

R
Ricardo Velez
trustpilot.com Oct 01, 2025

Took forever

...

M
Matt Rogers
trustpilot.com Oct 01, 2025

Unicorns,Fairies, Boohman Customer service just a short list of things that dont exist!!!!

Dont usually leave reviews but my recent experience with Boohooman has been nothing short of disgraceful. I ordered a few items which the courier had...

B
Benjamin
trustpilot.com Oct 01, 2025

Terrible business

Terrible business, returns take forever - Iโ€™ve still not rec...

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Conclusion

Reviews show a consistent pattern of post-order problems: delayed or missing deliveries, slow or absent refunds, and difficulty reaching responsive support. Several reviewers specifically praise individual customer-service agents who resolved issues quickly, showing inconsistent service quality. Product reports are mixed โ€” some customers report good quality, others received damaged or poorly sized items. If you consider buying, keep proof of postage for returns, document communications, and check payment protections; be prepared for potentially lengthy refund resolution times.