Reviews show a consistent pattern of post-order problems: delayed or missing deliveries, slow or absent refunds, and difficulty reaching responsive support. Several reviewers specifically praise individual customer-service agents who resolved issues quickly, showing inconsistent service quality. Product reports are mixed — some customers report good quality, others received damaged or poorly sized items. If you consider buying, keep proof of postage for returns, document communications, and check payment protections; be prepared for potentially lengthy refund resolution times.
Examples from available reviews (Dec 2021 – Feb 2026).
Returned items delivered back but no refund and no replies.
“we are still waiting on a refund”
Quick, efficient customer service resolved the issue.
“Perfect customer service quick efficient response boohooMAN to the world”
Partial delivery and no response; refund or resend requested.
“keep getting the runaround I haven’t heard from them Since August”
Received damaged trousers and unhappy they charge for returns.
“they charge you for returning a faulty product too”
Most reviewers report slow or failing fulfilment, delayed refunds and poor returns handling; a minority highlight prompt, helpful agents resolving problems.
Many shoppers cite attractive prices, but multiple reports of double charges, return fees or withheld refunds reduce perceived value for buyers.
Complaints include broken tracking, payment/ordering errors and needing multiple contact channels; sample size is small but mostly negative.
Reports are mixed: some customers praise garment quality, while others received frayed, damaged or poorly sized items requiring returns.
Frequent issues with unreturned emails/DMs, automated replies and lack of follow-up; several reviews name individual staff who handled issues well.
Overall impressions skew negative due to repeated delivery, refund and support failures, though some customers report satisfactory outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Company's responses are unhelpful and issue remains unresolved since July.
“it relates to JULY LAST YEAR!!!!”
Company's responses are unhelpful and issue remains unresolved since July.
“it relates to JULY LAST YEAR!!!!”
Credit note issued months late and expired before use.
“credit note has an expiry date of the 8th February 2026”
Credit note issued months late and expired before use.
“credit note has an expiry date of the 8th February 2026”
Refund issued as unusable gift card and unresolved after many emails.
“Issued refund as a gift card however no pin provided so cannot use.”
Refund issued as unusable gift card and unresolved after many emails.
“Issued refund as a gift card however no pin provided so cannot use.”
Returns portal broken for several days, preventing return labels.
“Another day and the Returns Portal STILL isn’t working.”
Returns portal broken for several days, preventing return labels.
“Another day and the Returns Portal STILL isn’t working.”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
System reverted address and customer support slow to resolve.
“their system reverted to my previous address without warning.”
System reverted address and customer support slow to resolve.
“their system reverted to my previous address without warning.”
Only one item received from ten; support unhelpful and unresolved.
“I ordered 10 items, but only received 1.”
Only one item received from ten; support unhelpful and unresolved.
“I ordered 10 items, but only received 1.”
Address change failed; parcel delivered to old address and claim denied.
“it was being shipped to my old address where I no longer live.”
Address change failed; parcel delivered to old address and claim denied.
“it was being shipped to my old address where I no longer live.”
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Next-day and premium delivery now frequently delayed.
“Service has collapsed.”
Next-day and premium delivery now frequently delayed.
“Service has collapsed.”
Reviewer loves the brand and finds everything fine.
“Best UK brand , everything is fine , Love it Boohoo”
Reviewer loves the brand and had a positive experience.
“Best UK brand , everything is fine , Love it Boohoo”
Refund policy and customer service were awful; will never return.
“I have no words for their refunds policy and customer service”
Reviewer found refunds policy and customer service awful and won't return.
“I have no words for their refunds policy and customer service, just awful.”
Gift voucher never arrived and support failed to recognize order.
“they claim not to recognise the number.”
Gift voucher never arrived and customer service failed to resolve the issue.
“they ask for the order number.”
Gift certificate doesn't work and customer service hasn't solved it.
“it doesn't work,I've exchanged around 10 emails with them now.”
Received a non-working gift certificate and customer service did not resolve it.
“it doesn't work”
High return shipping cost exceeded order value and company refused cover.
“shipping costs to return the package to UK was more than 300€.”
High return shipping to UK exceeded order cost and company refused to cover it.
“175€ order - 300€ return cost”
Paid for next day delivery but order did not arrive next day.
“my order did not arrive the next day.”
Paid for next-day delivery but order did not arrive and support was unhelpful.
“my order did not arrive the next day.”
Refund issued as gift card despite eligibility and delivery delays occurred.
“Complete scammers.”
Reviewer was forced to accept a gift card refund and experienced late delivery.
“Complete scammers.”
Fits tall men well and quality matches price during sales.
“The quality is adequate for the pricing during sales.”
Found BoohooMAN suitable for tall men with adequate quality and good fit.
“I searched for fashion for tall men”
Package marked delivered to wrong place and customer service unhelpful.
“My package is showing as delivered but I didn’t receive it.”
Package marked delivered but not received, customer service hasn't resolved delivery error.
“My package is showing as delivered but I didn’t receive it.”
Unable to get clear returns address and now awaiting refund.
“no correct return address was ever provided.”
Support failed to provide a correct returns address causing return delays and no refund.
“no correct return address was ever provided.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BoohooMAN is the men’s fashion label of Boohoo Group, an online fast-fashion retailer based in the UK. The brand sells men’s clothing and accessories through e-commerce channels and ships to multiple countries. Consumers researching BoohooMAN typically look for information on sizing, delivery, returns and customer service performance.