Reviews Analyzed
20
We Collect & Analyze Reviews
Boston Proper
Experiences & Reviews
Boston Proper is a U.S. women's apparel brand focused on dresses, tops, pants and coordinated outfits sold primarily through its e-commerce site. Shoppers researching the brand commonly look for information on fit, fabric quality, sizing options (including petite and regular lengths), shipping and customer service policies.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
28d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive customer service—agents assist with returns and refunds; a minority report unresolved delivery issues.
Share of mentions
Strong
10%
💰
Value for money
Many shoppers say sales and discount codes improve value; several note some full-price items feel expensive or add hemming costs.
Share of mentions
Mixed
9%
⚡
User experience
Customers report an easy shopping flow, useful size guide, quick shipping and straightforward returns; a few cite missing deliveries.
Share of mentions
Strong
18%
🔧
Product quality
Frequent praise for garment quality, fit and distinctive styles; repeated requests for more petite and mid-length pant size options.
Share of mentions
Strong
27%
📞
Communication
Most customers describe clear, helpful contact with agents and timely resolutions; isolated reports cite unanswered email or delayed updates.
Share of mentions
Strong
10%
⭐
Overall experience
Overall sentiment is positive: shoppers highlight style, consistent quality and speedy delivery, with occasional concerns about sizing availability.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Have Not Received my First Time Order!
"I placed an order (first time ordering) on 7/30/2025. I received my order confirmation via email and estimated arrive date of August 2, 2025. I have n..."
Shelley
Trustpilot
Oct 01, 2025
Featured for: delivery and communication complaint
Petite lengths PLEASE!
"While I have made this suggestion several times I’ll try again. Please carry petite lengths for dresses, pants, etc. I’m 5’3” and the only pants..."
Deborah Melanson
Trustpilot
Oct 01, 2025
Featured for: requests petite sizing
Great quality clothing and customer…
"Great quality clothing and customer service. I recently had a delivery stolen from my front p..."
Joanne Oram
Trustpilot
Oct 01, 2025
Featured for: service refund after theft
Love the look!
"Love the look, quality and fit! I have ordered a few times and the clothes are great..."
Traci H
Trustpilot
Oct 01, 2025
Featured for: praises quality, fit, size guide
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
B
Brooke
trustpilot.com
Oct 01, 2025
Amazing
Amazing! The products are trendy and custom...
T
Traci H
trustpilot.com
Oct 01, 2025
Love the look!
Love the look, quality and fit! I have ordered a few times and the clothes are great...
J
Joanne Oram
trustpilot.com
Oct 01, 2025
Great quality clothing and customer…
Great quality clothing and customer service. I recently had a delivery stolen from my front p...
M
Maureen
trustpilot.com
Oct 01, 2025
Would really like petite sizing
Would really li...
B
Brenda Stephens
trustpilot.com
Oct 01, 2025
Easy, Great Shopping
Boston Proper makes shopping easy. Clothes are always h...
P
Pam
trustpilot.com
Oct 01, 2025
More regular size pants that range…
More regular size pants that range between 29 to 30 inches would meet m...
G
Gerald Steinmetz
trustpilot.com
Oct 01, 2025
Sofia shirt
just received the shirt, and was very happy that it fit ( size 10), as your shirts are not cut like Chico's and we have...
D
Deborah Melanson
trustpilot.com
Oct 01, 2025
Petite lengths PLEASE!
While I have made this suggestion several times I’ll try again. Please carry petite lengths for dresses, pants, etc. I’m 5’3” and the only pants...
I
Isis Zambrana
trustpilot.com
Oct 01, 2025
Love Boston Proper!
Love Boston Proper!! Great Quality and fast delivery. Sizing can be tri...
S
Susan Oakes
trustpilot.com
Oct 01, 2025
Unique Styles
I enjoy shopping for unique clothing and that is what I look forward to when I shop with Boston Pro...
S
Shelley
trustpilot.com
Oct 01, 2025
Have Not Received my First Time Order!
I placed an order (first time ordering) on 7/30/2025. I received my order confirmation via email and estimated arrive date of August 2, 2025. I have n...
L
Lucille Elder
trustpilot.com
Oct 01, 2025
Love the different types of clothing…
Love the different types of clothing that isn’t availabl...
N
Natalie Humes
trustpilot.com
Oct 01, 2025
The customer service lady today was…perfect and excellent.
The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me fo...
B
Brenda Drummond
trustpilot.com
Oct 01, 2025
Great quality clothing
I love everything I get from Boston Proper. True to size and most importantly wash and wear. I hang some things to dry. My entire closet i...
A
Ann Parker
trustpilot.com
Oct 01, 2025
Very pleased!
Very happy with sizes, quality, ease of return,...
J
Judie
trustpilot.com
Oct 01, 2025
A Boston Proper look works every time at every event
I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only compl...
M
Mary Smolinsky
trustpilot.com
Oct 01, 2025
Love Boston Proper Selection and Quality
I like shopping at Boston Proper, they have a great selection of merchandise. Their products have gotten better over the past few years with qualit...
L
Lori Wilson
trustpilot.com
Oct 01, 2025
.Great quality in clothing lines.
Fast home delivery . Graet quality...
R
Rosemary G
trustpilot.com
Oct 01, 2025
So far, so good. Ask me after I receive my merchandise!
I would like to be asked to take survey after merchandise arrives. I see ads for Boston Proper regularly and I love the clothes I see. This is first t...
B
Blukat1
trustpilot.com
Oct 01, 2025
BP always has great sales
BP always has great sales! I was trying to cross-compare with some other websites, but BP beat all the other prices. I'm glad they have items you can...
Conclusion
Customer reviews for Boston Proper emphasize consistent garment quality, good fit and a generally easy shopping experience. Multiple reviewers cite helpful customer service interactions, including refunds after delivery problems. Recurring feedback requests more petite and specific pant lengths, and a few shoppers report delivery or communication lapses. If you prioritize tailored styles and reliable fabric quality, reviews suggest Boston Proper performs well; if petite sizing or strict delivery timelines are essential, consider confirming availability and tracking options before purchase.