Shoppers often praise Boston Proper for good fit, quality fabrics, and easy-to-follow sizing. Many also mention quick delivery and helpful support by phone or in stores. A separate set of reviews focuses on hard-to-reach service, refunds being denied, and slow return processing. Several customers ask for more petite options and more specific pant lengths.
Examples from available reviews (Jan 2024 – Mar 2026).
Return took months to resolve; customer service and refund processing were poor.
“It took over 3 weeks for them to process a return”
Cannot reach customer service and lost $150 on a purchase.
“Cannot get in touch with customer service”
Reports great clothing quality and fast home delivery, very satisfied.
“.Great quality in clothing lines.”
High quality and fast delivery; sizing sometimes tricky but returns easy.
“Great Quality and fast delivery.”
Many reviews mention refunds being denied, returns taking a long time, and exchanges being refused. Several complaints describe items arriving damaged or defective, followed by staff declining credits or repairs. Only a few reviews describe problems being resolved, such as refunds after reporting stolen deliveries or an agent who applied discounts.
Many shoppers say the prices run high and they wait for sales to buy. Multiple complaints cite price adjustments being denied and the company declining to credit promotional shipping or apply discounts after purchase. A few reviewers say they lost money because customer service did not fix the issue.
Several customers like shopping on the website, point to accurate size guides, and say they reorder when the fit works. Repeated requests call for petite sizes and more regular pant lengths, showing ongoing demand for more size choices. A smaller number of users describe returns as easy when sizing doesn’t work.
Many reviews highlight strong materials, consistent style, and pieces that hold up well in the wash. A smaller group says quality has slipped and some garments feel poorly made. Several complaints mention defects, especially zippers that fail.
Many reviewers say it’s hard to reach customer service, with long waits and unhelpful email replies. Multiple comments mention late shipping updates, missing e-gift cards, and automated system glitches. A few reviewers note the opposite, calling out agents who communicated quickly and clearly.
Reviews show a clear split: many people love the fit and quality, while others are frustrated with after-purchase service and communication. The same pattern shows up in shipping issues, refund handling, and price-adjustment disputes. Low ratings most often stem from service and communication breakdowns, not the clothing design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Sitejabber (20) · Quotes shortened · As of: March 2026
Zipper defective and customer service failed to respond, refund denied.
“the zipper would not unzip.”
Zipper defective and customer service failed to respond, refund denied.
“the zipper would not unzip.”
Dress zipper broke quickly and customer service refused to fix or credit.
“The zipper broke within an hour of having it on.”
Dress zipper broke quickly and customer service refused to fix or credit.
“The zipper broke within an hour of having it on.”
Multiple calls about a return with no refund gift card after two weeks.
“my refund gift card has still not been sent to me after two weeks.”
Caller was placed on hold with no estimated time of arrival given.
“On hold forever and gave no ETA”
E-gift cards not delivered; customer service provided numbers instead, disappointing.
“the cards still have not been delivered .”
E-gift cards not delivered; customer service provided numbers instead, disappointing.
“the cards still have not been delivered .”
Customer service misleading about promo codes and charge; item still not received.
“Still have not received an item, but yet I got charged”
Trendy products, helpful customer service, and enjoyable website experience.
“customer service is very helpful!”
Clothes have great quality, fit well, and size guide is accurate.
“Size guide is right on”
Account was refunded after reporting a stolen delivery with police report.
“my account was refunded the order amount.”
Customer requests that petite sizing options be offered.
“Would really like petite sizing”
Shopping is easy with high-quality, well-fitting clothes.
“Boston Proper makes shopping easy.”
Customer wants more regular size pants in 29–30 inch lengths.
“More regular size pants that range between 29 to 30 inches”
Shirt fit well in size 10, prompting an additional purchase.
“was very happy that it fit ( size 10)”
Request for petite lengths because standard lengths are too long.
“Please carry petite lengths for dresses, pants, etc.”
High quality and fast delivery; sizing sometimes tricky but returns easy.
“Great Quality and fast delivery.”
Unique clothing but prices feel somewhat expensive, so waits for sales.
“Your prices are somewhat expensive”
First-time order not received and company hasn't communicated about the delay.
“I have not received my order, nor have I heard from Boston Proper”
Unique clothing selection not found elsewhere; requests some petite sizing.
“Love the different types of clothing that isn’t available elsewhere.”
Helpful customer service resolved concerns and enabled purchase with discount code.
“The customer service lady today was very helpful indeed”
Clothes are true to size, wash well, and consistently stylish.
“True to size and most importantly wash and wear.”
Satisfied with sizes, quality, easy returns, and past pricing.
“Very happy with sizes, quality, ease of return, and pricing on what I’ve purchased in the past!”
Wearing Boston Proper attracts compliments for high-quality, fine-looking outfits.
“Never disappoints!”
Great selection, improving product quality, fair prices, and quick shipping.
“Their products have gotten better over the past few years with quality.”
Reports great clothing quality and fast home delivery, very satisfied.
“.Great quality in clothing lines.”
Customer service was helpful; awaiting merchandise to confirm quality.
“she really was super nice and helpful.”
Great sales and competitive prices; found suitable items for occasions.
“BP always has great sales!”
Product quality has declined and return policy is disappointing.
“items I'm getting are low quality materials & poorly made”
Email customer service unhelpful, slow, and not customer friendly.
“Emailing customer service Is useless.”
Automated system slow; agent communication poor and exchanges limited.
“spent 20 minutes trying to get through your automated system”
Price adjustment requests are denied despite promotions, disappointing long-time customer.
“these are always denied.”
Cannot reach customer service and lost $150 on a purchase.
“Cannot get in touch with customer service”
Order hadn't shipped two days after purchase while another order shipped.
“on June 6th the item still had not shipped.”
Order processed as standard shipping despite expedited payment; rep refused help.
“My order went through as standard shipping.”
Return denied for being past 30-day policy despite circumstances.
“They absolutely would not relent.”
Price difference refund denied after item was marked down post-purchase.
“I would not be receiving that refund of the price difference”
Paid for two-day delivery then free promotion applied later; refund denied.
“offering free 2 day delivery & wouldn't credit my purchase”
Discount didn't apply at checkout and cancellation was refused.
“the amount of the order doubles.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Boston Proper sells women’s clothing through its website and catalog orders. The lineup includes dresses, tops, pants, outerwear, and accessories, with product pages and size guides online. Customers can choose standard or promotional shipping and pay with digital gift cards. The website also offers account tools, order tracking, and return directions for online orders.