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We Collect & Analyze Reviews

Chiko Shoes
Experiences & Reviews

Chiko Shoes is an e-commerce footwear brand offering a range of women's styles (boots, sandals, heels) through an online storefront. People searching reviews typically want clarity on sizing, materials, shipping times, returns and customer support. When researching this brand, check product descriptions, size charts, declared materials and the seller's return/refund terms before buying.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 30%
Latest Review 28d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Most reviewers report poor service: long shipping delays, denied refunds, restrictive return rules and unresolved delivery problems with limited help.

Share of mentions
24%
Weak
💰

Value for money

Multiple customers say price does not match quality: sudden price increases, perceived overcharging and costs for returns diminish perceived value.

Share of mentions
11%
Weak
⚡

User experience

Sizing and fit problems recur: several buyers received items that run small, found size charts unclear, and avoided exchanges after delays.

Share of mentions
8%
Weak
🔧

Product quality

Frequent complaints about materials and construction: reports of plasticky finishes, strong chemical smells, mislabelled leather and failed components (zippers).

Share of mentions
15%
Weak
📞

Communication

Many reviews describe unresponsive or blocked customer support, delayed replies and reliance on third‑party couriers with poor follow-up.

Share of mentions
15%
Weak
⭐

Overall experience

Overall impression is predominantly negative: numerous customers report delivery, quality and refund problems, though a minority describe positive repeat purchases.

Share of mentions
26%
Weak

View all 20 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

C
Cari Rutkoskie
trustpilot.com Oct 01, 2025

DO NOT DO BUSINESS WITH THIS COMPANY

DO NOT DO BUSINESS WITH THIS COMPANY. It took over a month to receive my order. The shoes are extremely stiff, narrow and small and have a strong chem...

S
Silke Minkoff
trustpilot.com Oct 01, 2025

VERY BAD Customer Service. Their Shipper steals the packages

This company has negative customer service. My shoes got stolen by their delivery company called Easy Express or something. I had video footage of the...

Y
Yana Cardillo
trustpilot.com Oct 01, 2025

The company is a scam

The company is a scam. I ordered shoes thinking that since the company( according to their website) is located in Netherlands, the product is also mad...

R
Rosy
trustpilot.com Oct 01, 2025

Chiko is a scam

I'm rewriting this review because my previous post was deleted. This company is fake, it's a total scam. Stay away from the...

E
Elka Alex
trustpilot.com Oct 01, 2025

Chiko shoes are the worst shoes I have…

Chiko shoes are the worst shoes I have bought The quality is like you bought leather shoes but you received a rubber looking shoes Please avoid this c...

N
Nicola Freegard
trustpilot.com Oct 01, 2025

TERRIBLE QUALITY - BOOTS ZIPPER BROKE…

The zipper broke on the back of the boots on the third wear (probably 3 hours of wear the entire time). I had to literally cut my foot out of the boot...

c
customer
trustpilot.com Oct 01, 2025

Massive price hike!!

Massive price hike!!! I bought a pair from these guys in April 2024. The cost AU 127. I just bought the same pair in a different colour (Oct 2024) and...

K
Kylin Brady
trustpilot.com Oct 01, 2025

Too small shoes - don’t want to deal with abysmal Customer Service

FINALLY one month later from my initial online order I received my shoes. And they are TOO SMALL!!! I’m sure I can figure out how to get them stretche...

h
helloktmcc M
trustpilot.com Oct 01, 2025

Scam

I was scammed out of £100.69. The courier marked the item as singed for delivered and no one at my address has seen a courier with the parcel. I don’t...

N
Nadia Al Harbi
trustpilot.com Oct 01, 2025

Unfortunately

Unfortunately, I was scammed and ended up spending $300. The website has been taken down, and I tr...

J
Jessica O.
trustpilot.com Oct 01, 2025

Actually… I really like the shoes I’ve gotten.

I’ve purchased 5 pairs of shoes over the last 3 years and have been very happy with the quality of the shoes, as well as my ability to return. Of the...

K
Kambria Newton
trustpilot.com Oct 01, 2025

This company is scam, do NOT buy

This company is scam, they are a drop shipping company that sells insanely cheap product from Bangladesh and pretends to be a boutique. I've asked for...

M
Margaret Cruz
trustpilot.com Oct 01, 2025

These shoes are not made of leather

These shoes are not made of leather. I ordered the Mackenzie Open Toe Block Heel sandals. They feel great. There is plenty of cushion inside the shoe....

M
Mir Lucch
trustpilot.com Oct 01, 2025

My apologise!,

My apologise!, The size chart is on the website. I never ordered,...

r
razsandyaol.com
trustpilot.com Oct 01, 2025

Quality on photos very different from what you get!!

Mmmmm!!! I paid £98 for shoes all in all £119 including shipping. The shoes are like the picture but plasticky, and nails protruding on buckles. I was...

C
Consumer
trustpilot.com Oct 01, 2025

I cannot fault chiko shoes customer…

I cannot fault chiko shoes customer service . I received my order within two weeks . I stupidly ordered a sz 7 instead of 7.5 . I contacted them and t...

s
srishti misra
trustpilot.com Oct 01, 2025

Don’t order more than 2 pairs because they don’t return bulk orders even if the shoe doesn’t fit you

I was fooled by the images that the company shared in this date and time. The quality of the shoes are not worth the price at all. But that is not the...

T
Tali Shavleyan
trustpilot.com Oct 01, 2025

we had such an incredible experience…

we had such an incredible experience with Chiko and Jo for my son's bar mitzvah. they mad it so special! we are...

L
Luzmila Isabel Alvarado Pineda
trustpilot.com Oct 01, 2025

Almost 2 months and no status update

I placed my order on Jan16, 2024. Conscious that it might take a bit longer to process I waited until March to see if my status was updated or if I wo...

x
xxx the Hague
trustpilot.com Oct 01, 2025

Terrible

Terrible! I ordered a certain model but they sent me a different model. Why would they do that? I did not want the other...

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Conclusion

The reviewed feedback shows recurring issues with shipping delays, unresponsive customer support and difficulties securing refunds. Product complaints frequently mention chemical smells, perceived low‑quality materials and construction failures such as broken zippers. At the same time a minority of customers report satisfactory fit, comfort and successful returns after ordering. If you consider buying from Chiko Shoes, verify size charts, confirm return/refund terms, keep shipment evidence and weigh recent reviews on material and delivery reliability.