Many reviewers describe serious problems with shipping and returns, including missing packages, refunds refused, and incidents involving couriers. Product feedback often points to cheap materials, strong chemical smells, and build issues such as zippers breaking. A smaller set of customers report repeat purchases with smooth deliveries or quick exchanges.
Examples from available reviews (Mar 2026).
Delivery theft occurred and company refused to resolve despite evidence.
“My shoes got stolen by their delivery company called Easy Express or something.”
Order never shipped and reviewer never received refund, calls company a scam.
“My shoes were never shipped and I never got my money back!”
Boot zipper failed after minimal wear and company denied defect or remedy.
“The zipper broke on the back of the boots on the third wear”
Bought five pairs and was satisfied with shoe quality and returns.
“I’ve purchased 5 pairs of shoes over the last 3 years”
Service complaints stand out, with reports of missing deliveries, alleged courier theft, and orders that never went out. Some reviewers say refunds were denied or took a long time to resolve. A smaller group reports on-time delivery and easy exchanges.
Direct price complaints are uncommon, though one reviewer notes a steep price jump. Several reviewers tie poor value to low-quality materials and extra costs for returns or taxes. Some mention surprise expenses when they needed replacements or returns.
Experiences split between loyal repeat buyers and customers who ran into shipping failures. Several reviews highlight comfort and buying again. Many others describe stressful returns and unhelpful after-sales support.
Quality issues center on materials and workmanship: plasticky surfaces, strong chemical odors, hardware sticking out, and zippers breaking after little use. Some reviewers say the items matched the photos and felt fine. Multiple people report products that don’t match the material claims on the site.
Communication problems come up often, including no updates, support that doesn’t respond, and exchanges that didn’t go through. A few reviewers mention clear size charts or receiving order confirmations, but follow-up often broke down once problems started. One reviewer says they got the wrong style and had to seek refund help.
Overall feedback splits between very satisfied stories and frequent serious complaints about shipping, returns, and durability. Negative reviews focus on clear operational failures such as items not shipping and refunds being refused. Positive comments more often mention repeat purchases and, in fewer cases, fast service that worked as expected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: March 2026
Reviewer ordered wrong sizing and could not complete exchange due to poor contact.
“I realized I ordered wrong in sizing.”
Reviewer ordered wrong sizing and could not complete exchange due to poor contact.
“I realized I ordered wrong in sizing.”
Order arrived late with poor-quality, ill-fitting shoes and ignored returns.
“The shoes are extremely stiff, narrow and small and have a strong chemical smell.”
Delivery theft occurred and company refused to resolve despite evidence.
“My shoes got stolen by their delivery company called Easy Express or something.”
Shoes were poor quality, misrepresented, smelly, and refund delayed.
“The shoes are made in China, they are of horrible quality and had strong chemical smell.”
Order never shipped and reviewer never received refund, calls company a scam.
“My shoes were never shipped and I never got my money back!”
Shoes were poor, looked like rubber and returning them was costly.
“The quality is like you bought leather shoes but you received a rubber looking shoes”
Boot zipper failed after minimal wear and company denied defect or remedy.
“The zipper broke on the back of the boots on the third wear”
Price for same shoes rose steeply between purchases, perceived as gouging.
“Massive price hike!!!”
Shoes arrived after long delay and were too small; customer service unhelpful.
“And they are TOO SMALL!!!”
Parcel marked delivered but not received and company refused help.
“I was scammed out of £100.69.”
Reviewer reports being scammed for $300 with no customer response.
“Unfortunately, I was scammed and ended up spending $300.”
Bought five pairs and was satisfied with shoe quality and returns.
“I’ve purchased 5 pairs of shoes over the last 3 years”
Company sells cheap misrepresented shoes and enforces costly return policies.
“they are a drop shipping company that sells insanely cheap product from Bangladesh”
Shoes comfortable but are not leather despite website claims.
“These shoes are not made of leather.”
Reviewer did not previously order and will place an order hoping quality and fit.
“The size chart is on the website.”
Product looked like photos but felt plasticky with poor construction and safety concerns.
“The shoes are like the picture but plasticky, and nails protruding on buckles.”
Customer service handled exchange and refund efficiently; products were good quality.
“I received my order within two weeks .”
Company refused returns for bulk orders leaving reviewer stuck with ill-fitting shoes.
“they became a bulk order and they cannot accept return of my order even though the shoe doesn’t fit me.”
Reviewer had an incredible event experience and recommends them for photography.
“we had such an incredible experience with Chiko and Jo for my son's bar mitzvah.”
Order delayed with no updates or apologies from the company.
“there has not been any communication at all!!”
Company sent wrong model; refund issued but reviewer paid taxes and postage.
“I ordered a certain model but they sent me a different model.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chiko Shoes runs an online shoe store. The site shows photos, size charts, and prices for each style. Shoppers order through the online checkout, and the company ships using third-party couriers. The website takes online payments and offers tracking plus customer support contact options.