The reviewed feedback shows recurring issues with shipping delays, unresponsive customer support and difficulties securing refunds. Product complaints frequently mention chemical smells, perceived low‑quality materials and construction failures such as broken zippers. At the same time a minority of customers report satisfactory fit, comfort and successful returns after ordering. If you consider buying from Chiko Shoes, verify size charts, confirm return/refund terms, keep shipment evidence and weigh recent reviews on material and delivery reliability.
Examples from available reviews (Feb 2026).
Delivery theft occurred and company refused to resolve despite evidence.
“My shoes got stolen by their delivery company called Easy Express or something.”
Boot zipper failed after minimal wear and company denied defect or remedy.
“The zipper broke on the back of the boots on the third wear”
Bought five pairs and was satisfied with shoe quality and returns.
“I’ve purchased 5 pairs of shoes over the last 3 years”
Price for same shoes rose steeply between purchases, perceived as gouging.
“Massive price hike!!!”
Most reviewers report poor service: long shipping delays, denied refunds, restrictive return rules and unresolved delivery problems with limited help.
Multiple customers say price does not match quality: sudden price increases, perceived overcharging and costs for returns diminish perceived value.
Sizing and fit problems recur: several buyers received items that run small, found size charts unclear, and avoided exchanges after delays.
Frequent complaints about materials and construction: reports of plasticky finishes, strong chemical smells, mislabelled leather and failed components (zippers).
Many reviews describe unresponsive or blocked customer support, delayed replies and reliance on third‑party couriers with poor follow-up.
Overall impression is predominantly negative: numerous customers report delivery, quality and refund problems, though a minority describe positive repeat purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: February 2026
Reviewer ordered wrong sizing and could not complete exchange due to poor contact.
“I realized I ordered wrong in sizing.”
Reviewer ordered wrong sizing and could not complete exchange due to poor contact.
“I realized I ordered wrong in sizing.”
Order arrived late with poor-quality, ill-fitting shoes and ignored returns.
“The shoes are extremely stiff, narrow and small and have a strong chemical smell.”
Delivery theft occurred and company refused to resolve despite evidence.
“My shoes got stolen by their delivery company called Easy Express or something.”
Shoes were poor quality, misrepresented, smelly, and refund delayed.
“The shoes are made in China, they are of horrible quality and had strong chemical smell.”
Order never shipped and reviewer never received refund, calls company a scam.
“My shoes were never shipped and I never got my money back!”
Shoes were poor, looked like rubber and returning them was costly.
“The quality is like you bought leather shoes but you received a rubber looking shoes”
Boot zipper failed after minimal wear and company denied defect or remedy.
“The zipper broke on the back of the boots on the third wear”
Price for same shoes rose steeply between purchases, perceived as gouging.
“Massive price hike!!!”
Shoes arrived after long delay and were too small; customer service unhelpful.
“And they are TOO SMALL!!!”
Parcel marked delivered but not received and company refused help.
“I was scammed out of £100.69.”
Reviewer reports being scammed for $300 with no customer response.
“Unfortunately, I was scammed and ended up spending $300.”
Bought five pairs and was satisfied with shoe quality and returns.
“I’ve purchased 5 pairs of shoes over the last 3 years”
Company sells cheap misrepresented shoes and enforces costly return policies.
“they are a drop shipping company that sells insanely cheap product from Bangladesh”
Shoes comfortable but are not leather despite website claims.
“These shoes are not made of leather.”
Reviewer did not previously order and will place an order hoping quality and fit.
“The size chart is on the website.”
Product looked like photos but felt plasticky with poor construction and safety concerns.
“The shoes are like the picture but plasticky, and nails protruding on buckles.”
Customer service handled exchange and refund efficiently; products were good quality.
“I received my order within two weeks .”
Company refused returns for bulk orders leaving reviewer stuck with ill-fitting shoes.
“they became a bulk order and they cannot accept return of my order even though the shoe doesn’t fit me.”
Reviewer had an incredible event experience and recommends them for photography.
“we had such an incredible experience with Chiko and Jo for my son's bar mitzvah.”
Order delayed with no updates or apologies from the company.
“there has not been any communication at all!!”
Company sent wrong model; refund issued but reviewer paid taxes and postage.
“I ordered a certain model but they sent me a different model.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chiko Shoes is an e-commerce footwear brand offering a range of women's styles (boots, sandals, heels) through an online storefront. People searching reviews typically want clarity on sizing, materials, shipping times, returns and customer support. When researching this brand, check product descriptions, size charts, declared materials and the seller's return/refund terms before buying.