Many reviewers praise the craftsmanship and appealing designs. Many others describe shipping delays, missing items, and support that does not respond. A smaller group reports support that stepped in, including reshipments. Overall, reviews split between liking the products and problems with order handling.
Examples from available reviews (Mar 2026).
Purchased several rings over years; items are well-made and attract compliments.
“These ARE QUALITY PRODUCTS!”
Quality products at good price; team helped resend a lost order.
“I was very happy with the service.”
Ordered in January and after months received no item, refund, or response.
“Basically, Discovered is just a scam and I definitely learned a lesson.”
Feels scammed after ordering through Shopapp and receiving no resolution.
“Scam scam scam!!!”
Reviews often mention long shipping times and orders that never shipped. Several customers say they did not get refunds or tracking updates. A minority describe a lost shipment that was resolved or quick help.
Only a few reviews talk about price. Some customers say the craftsmanship makes the products good value. Others report paying but not receiving the goods or a refund.
Some reviewers say they loved their items and plan to buy again. Several customers say they felt scammed after deliveries failed and messages went unanswered. Fewer reviews focus on overall experience than on communication and quality, but the contrast is sharp.
Multiple reviews praise sturdy build quality, true-to-size fit, and artisan details on rings, bracelets, and necklaces. Customers describe well-made pieces that draw compliments. No recurring complaints appear about materials or workmanship.
The main theme is messages that go unanswered and support going quiet after orders are placed. Reviewers describe confirmed orders left unresolved for months, with no replies or refunds. A smaller number mention fast responses and useful help from support.
Overall opinions split between strong satisfaction with the items and frustration with fulfillment and customer service. The most common complaints involve shipping and support that cannot be reached. Positive notes focus on product quality and, at times, staff stepping in to fix issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Purchased several rings over years; items are well-made and attract compliments.
“These ARE QUALITY PRODUCTS!”
Ordered a ring nearly two months ago and customer service stopped responding.
“Customer service has stopped responding to me.”
Received one of two items and the seller stopped responding to emails.
“Ordered two items, received one and never received the other.”
Feels scammed after ordering through Shopapp and receiving no resolution.
“Scam scam scam!!!”
Claims missing seller payments and asks why the website is closed.
“Pls send seller money from January to May, my account Aurolius.”
Ordered in January and after months received no item, refund, or response.
“Basically, Discovered is just a scam and I definitely learned a lesson.”
Order stuck as confirmed for three months with no support replies or refund.
“no answers from support, no refund, and nothing”
Ring shipped a month ago but still hasn't arrived; only told to be patient.
“All I hear is be patient.”
Customer service answered questions and the reviewer is very happy.
“if you have questions, customer service answers them.”
Shipping took too long and items are not made in the U.S.
“The send time was too long.”
Ring was beautifully made, true to size, and delivered timely.
“The ring was beautifully made and true to size.”
Ordered two weeks ago but item hasn't shipped despite a five-day promise.
“Discovered has not even shipped it.”
Was surprised by bracelet quality and appreciates artisans supported.
“I was amazed when I received my bracelet”
Quality products at good price; team helped resend a lost order.
“I was very happy with the service.”
Paid for a holiday ring, then experienced long delays and unresponsiveness without refund.
“They were unresponsive, did not follow up to find out where in transit my purchase was”
Loves the ring and intends to order matching necklace and earrings.
“Love my ring, going to order necklace and earrings now”
Happy with the silver hoop and prompt customer service responses.
“The customer service was fast to respond to my queries.”
Enjoys the products and finds the company's story appealing.
“Great products and the company has a beautiful story.”
Bought a moonstone necklace; mother loves it and goods are well made.
“All are well made and look great.”
Reviewer states the products are amazing.
“Amazing products!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Discovered runs an online shop for jewelry and accessories. It sells rings, bracelets, necklaces, and earrings from independent or studio makers. The site uses product pages with photos and descriptions, plus an online checkout. Customers order online and get shipments delivered to their address. Support is available through email and a help center for order and shipping questions.