Reviews Analyzed
20
We Collect & Analyze Reviews
Discovered
Experiences & Reviews
Discovered is an online retailer focused on artisan jewelry and accessories sold direct-to-consumer via an e-commerce platform. Product pages commonly list materials such as sterling silver and plated finishes and offer rings, necklaces, and bracelets. This profile is intended for consumers researching the brand and its customer feedback.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Many reviewers report late, missing, or unshipped orders and difficulty obtaining refunds; a minority report timely fulfillment.
Share of mentions
Weak
17%
💰
Value for money
A small number of buyers say the products offer good quality for the price, but the sample size of mentions is limited.
Share of mentions
Mixed
3%
⚡
User experience
Several reviewers describe problems with ordering or platform links (Shop app/site) and restrictive cancellation or payment issues.
Share of mentions
Weak
13%
🔧
Product quality
Most purchasers describe the jewelry as well made, attractive, and true to size; multiple repeat buyers praise the craftsmanship.
Share of mentions
Strong
21%
📞
Communication
Many reviewers report unresponsive or slow customer support when orders are delayed; some customers, however, note helpful, responsive agents.
Share of mentions
Weak
14%
⭐
Overall experience
Customer impressions are split: many praise product quality, while a comparable number report non-delivery and poor support, producing mixed overall views.
Share of mentions
Mixed
32%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Quality products!
"I have purchased several rings from, this company, over the past three or so years. All of the rings have been beautiful. The stones they use may not..."
customer
Trustpilot
Oct 01, 2025
Featured for: Long-term positive product-quality review
Amazing quality of products, have ordered many times
"Very impressed with the quality of the products, especially when you take into consideration the price. I have ordered many times and some orders have..."
Andrew Cameron
Trustpilot
Oct 01, 2025
Featured for: Issue resolved; service recovery example
Discovered is a Scam
"I ordered a ring mid January, checked in with Discovered for delivery updates the beginning of April (2.5 months after purchase) and received the stan..."
Jules Jones-Felckowski
Trustpilot
Oct 01, 2025
Featured for: Extended non-delivery and support failure
Beware of discovered AND shopapp
"Ordered two items, received one and never received the other. Sent them 3 emails and nothing. I’m shocked that I ordered through Shopify shop app and..."
Victoria
Trustpilot
Oct 01, 2025
Featured for: Shop app order missing; site inaccessible
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
Quality products!
I have purchased several rings from, this company, over the past three or so years. All of the rings have been beautiful. The stones they use may not...
J
Jz
trustpilot.com
Oct 01, 2025
Potential Scam :(
I ordered a ring almost two months ago, and have not received it. Customer service has stopped responding to me. The jew...
V
Victoria
trustpilot.com
Oct 01, 2025
Beware of discovered AND shopapp
Ordered two items, received one and never received the other. Sent them 3 emails and nothing. I’m shocked that I ordered through Shopify shop app and...
L
Linda3
trustpilot.com
Oct 01, 2025
I would rate less than one star if I…
I would rate less than one star if I could! Scam scam scam!!! I ordered through Sho...
A
Adi Wirawan
trustpilot.com
Oct 01, 2025
Pls send seller money from January to…
Pls send seller money from January to May, my a...
J
Jules Jones-Felckowski
trustpilot.com
Oct 01, 2025
Discovered is a Scam
I ordered a ring mid January, checked in with Discovered for delivery updates the beginning of April (2.5 months after purchase) and received the stan...
e
elena artamonova
trustpilot.com
Oct 01, 2025
Did not get anything, support does not answer
I made an order 3 months ago, but the order is still in the sta...
J
Julie Golke
trustpilot.com
Oct 01, 2025
Still waiting for a ring that was…
Still waiting for a ring that was shippe...
P
Patty Ozowski
trustpilot.com
Oct 01, 2025
Such beautiful jewelry & if you have…
Such beautiful jewelry & if you have questions, customer...
J
Jennifer Fulks
trustpilot.com
Oct 01, 2025
The send time was too long
The send time was too long. I had forgotten I have ordered anything and was surprised when it arrived. I realized aft...
J
Jeanne Alexander
trustpilot.com
Oct 01, 2025
Such a lovely ring.
Thank you for an excellent, timely buying experience. The ring was beautifully mad...
S
Seattle Shopper
trustpilot.com
Oct 01, 2025
STAY AWAY!
STAY AWAY! Ordered a ring two weeks ago and Discovered has not even shipped it. A merchant could easily complete this type of transaction within five...
P
Piergiorgio Sgarlata
trustpilot.com
Oct 01, 2025
High quality with an impact
I love how Discovered makes a difference, helping artisans in emerging countries. I did not expect the quality of the...
A
Andrew Cameron
trustpilot.com
Oct 01, 2025
Amazing quality of products, have ordered many times
Very impressed with the quality of the products, especially when you take into consideration the price. I have ordered many times and some orders have...
C
Carol Tobkes Lemus
trustpilot.com
Oct 01, 2025
Paid and never received
I ordered a ring for my daughter for the holidays on November 6. It supposedly shipped November 9. When I tried to track it, there was no information...
H
Helle Whatley
trustpilot.com
Oct 01, 2025
Love my ring
Love my ring, going to orde...
y
yugine lama
trustpilot.com
Oct 01, 2025
Very happy with my large silver hoop
Very happy with my large silver hoop. The customer service was fas...
S
Stef van Dongen
trustpilot.com
Oct 01, 2025
Great products and the company has a…
Great products and the company has a b...
A
Aidan Mulhall
trustpilot.com
Oct 01, 2025
Tremendous choice and quality
I bought a moonstone silver necklace for my mother and she loves it. I was really impressed with the diverse choice and quality of goods that are offe...
S
Sushmitha Stanley
trustpilot.com
Oct 01, 2025
Amazing products!!!
...
Conclusion
Reviews show a clear pattern: product quality and craftsmanship are frequently praised, with many buyers describing attractive, well-made pieces. At the same time, a sizable number of customers report fulfillment problems—delays, missing shipments, and difficulty obtaining refunds. Communication experiences are mixed: some buyers report fast, helpful responses and resolved issues, while others report unresponsiveness and deleted or broken order links. Consumers should weigh the positive product feedback against repeated reports of delivery and support issues when deciding whether to purchase.