Discovered
Experiences & Reviews
Discovered is an online retailer focused on artisan jewelry and accessories sold direct-to-consumer via an e-commerce platform. Product pages commonly list materials such as sterling silver and plated finishes and offer rings, necklaces, and bracelets. This profile is intended for consumers researching the brand and its customer feedback.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report late, missing, or unshipped orders and difficulty obtaining refunds; a minority report timely fulfillment.
Value for money
A small number of buyers say the products offer good quality for the price, but the sample size of mentions is limited.
User experience
Several reviewers describe problems with ordering or platform links (Shop app/site) and restrictive cancellation or payment issues.
Product quality
Most purchasers describe the jewelry as well made, attractive, and true to size; multiple repeat buyers praise the craftsmanship.
Communication
Many reviewers report unresponsive or slow customer support when orders are delayed; some customers, however, note helpful, responsive agents.
Overall experience
Customer impressions are split: many praise product quality, while a comparable number report non-delivery and poor support, producing mixed overall views.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Quality products!
"I have purchased several rings from, this company, over the past three or so years. All of the rings have been beautiful. The stones they use may not..."
Amazing quality of products, have ordered many times
"Very impressed with the quality of the products, especially when you take into consideration the price. I have ordered many times and some orders have..."
Discovered is a Scam
"I ordered a ring mid January, checked in with Discovered for delivery updates the beginning of April (2.5 months after purchase) and received the stan..."
Beware of discovered AND shopapp
"Ordered two items, received one and never received the other. Sent them 3 emails and nothing. Iโm shocked that I ordered through Shopify shop app and..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
Quality products!
I have purchased several rings from, this company, over the past three or so years. All of the rings have been beautiful. The stones they use may not...
Potential Scam :(
I ordered a ring almost two months ago, and have not received it. Customer service has stopped responding to me. The jew...
Beware of discovered AND shopapp
Ordered two items, received one and never received the other. Sent them 3 emails and nothing. Iโm shocked that I ordered through Shopify shop app and...
I would rate less than one star if Iโฆ
I would rate less than one star if I could! Scam scam scam!!! I ordered through Sho...
Pls send seller money from January toโฆ
Pls send seller money from January to May, my a...
Discovered is a Scam
I ordered a ring mid January, checked in with Discovered for delivery updates the beginning of April (2.5 months after purchase) and received the stan...
Did not get anything, support does not answer
I made an order 3 months ago, but the order is still in the sta...
Still waiting for a ring that wasโฆ
Still waiting for a ring that was shippe...
Such beautiful jewelry & if you haveโฆ
Such beautiful jewelry & if you have questions, customer...
The send time was too long
The send time was too long. I had forgotten I have ordered anything and was surprised when it arrived. I realized aft...
Such a lovely ring.
Thank you for an excellent, timely buying experience. The ring was beautifully mad...
STAY AWAY!
STAY AWAY! Ordered a ring two weeks ago and Discovered has not even shipped it. A merchant could easily complete this type of transaction within five...
High quality with an impact
I love how Discovered makes a difference, helping artisans in emerging countries. I did not expect the quality of the...
Amazing quality of products, have ordered many times
Very impressed with the quality of the products, especially when you take into consideration the price. I have ordered many times and some orders have...
Paid and never received
I ordered a ring for my daughter for the holidays on November 6. It supposedly shipped November 9. When I tried to track it, there was no information...
Love my ring
Love my ring, going to orde...
Very happy with my large silver hoop
Very happy with my large silver hoop. The customer service was fas...
Great products and the company has aโฆ
Great products and the company has a b...
Tremendous choice and quality
I bought a moonstone silver necklace for my mother and she loves it. I was really impressed with the diverse choice and quality of goods that are offe...
Amazing products!!!
...
Conclusion
Reviews show a clear pattern: product quality and craftsmanship are frequently praised, with many buyers describing attractive, well-made pieces. At the same time, a sizable number of customers report fulfillment problemsโdelays, missing shipments, and difficulty obtaining refunds. Communication experiences are mixed: some buyers report fast, helpful responses and resolved issues, while others report unresponsiveness and deleted or broken order links. Consumers should weigh the positive product feedback against repeated reports of delivery and support issues when deciding whether to purchase.