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We Collect & Analyze Reviews

Discovered
Experiences & Reviews

Discovered is an online retailer focused on artisan jewelry and accessories sold direct-to-consumer via an e-commerce platform. Product pages commonly list materials such as sterling silver and plated finishes and offer rings, necklaces, and bracelets. This profile is intended for consumers researching the brand and its customer feedback.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 50%
Latest Review 18d
Overall Rating
3.1

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report late, missing, or unshipped orders and difficulty obtaining refunds; a minority report timely fulfillment.

Share of mentions
17%
Weak
๐Ÿ’ฐ

Value for money

A small number of buyers say the products offer good quality for the price, but the sample size of mentions is limited.

Share of mentions
3%
Mixed
โšก

User experience

Several reviewers describe problems with ordering or platform links (Shop app/site) and restrictive cancellation or payment issues.

Share of mentions
13%
Weak
๐Ÿ”ง

Product quality

Most purchasers describe the jewelry as well made, attractive, and true to size; multiple repeat buyers praise the craftsmanship.

Share of mentions
21%
Strong
๐Ÿ“ž

Communication

Many reviewers report unresponsive or slow customer support when orders are delayed; some customers, however, note helpful, responsive agents.

Share of mentions
14%
Weak
โญ

Overall experience

Customer impressions are split: many praise product quality, while a comparable number report non-delivery and poor support, producing mixed overall views.

Share of mentions
32%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025

c
customer
trustpilot.com Oct 01, 2025

Quality products!

I have purchased several rings from, this company, over the past three or so years. All of the rings have been beautiful. The stones they use may not...

J
Jz
trustpilot.com Oct 01, 2025

Potential Scam :(

I ordered a ring almost two months ago, and have not received it. Customer service has stopped responding to me. The jew...

V
Victoria
trustpilot.com Oct 01, 2025

Beware of discovered AND shopapp

Ordered two items, received one and never received the other. Sent them 3 emails and nothing. Iโ€™m shocked that I ordered through Shopify shop app and...

L
Linda3
trustpilot.com Oct 01, 2025

I would rate less than one star if Iโ€ฆ

I would rate less than one star if I could! Scam scam scam!!! I ordered through Sho...

A
Adi Wirawan
trustpilot.com Oct 01, 2025

Pls send seller money from January toโ€ฆ

Pls send seller money from January to May, my a...

J
Jules Jones-Felckowski
trustpilot.com Oct 01, 2025

Discovered is a Scam

I ordered a ring mid January, checked in with Discovered for delivery updates the beginning of April (2.5 months after purchase) and received the stan...

e
elena artamonova
trustpilot.com Oct 01, 2025

Did not get anything, support does not answer

I made an order 3 months ago, but the order is still in the sta...

J
Julie Golke
trustpilot.com Oct 01, 2025

Still waiting for a ring that wasโ€ฆ

Still waiting for a ring that was shippe...

P
Patty Ozowski
trustpilot.com Oct 01, 2025

Such beautiful jewelry & if you haveโ€ฆ

Such beautiful jewelry & if you have questions, customer...

J
Jennifer Fulks
trustpilot.com Oct 01, 2025

The send time was too long

The send time was too long. I had forgotten I have ordered anything and was surprised when it arrived. I realized aft...

J
Jeanne Alexander
trustpilot.com Oct 01, 2025

Such a lovely ring.

Thank you for an excellent, timely buying experience. The ring was beautifully mad...

S
Seattle Shopper
trustpilot.com Oct 01, 2025

STAY AWAY!

STAY AWAY! Ordered a ring two weeks ago and Discovered has not even shipped it. A merchant could easily complete this type of transaction within five...

P
Piergiorgio Sgarlata
trustpilot.com Oct 01, 2025

High quality with an impact

I love how Discovered makes a difference, helping artisans in emerging countries. I did not expect the quality of the...

A
Andrew Cameron
trustpilot.com Oct 01, 2025

Amazing quality of products, have ordered many times

Very impressed with the quality of the products, especially when you take into consideration the price. I have ordered many times and some orders have...

C
Carol Tobkes Lemus
trustpilot.com Oct 01, 2025

Paid and never received

I ordered a ring for my daughter for the holidays on November 6. It supposedly shipped November 9. When I tried to track it, there was no information...

H
Helle Whatley
trustpilot.com Oct 01, 2025

Love my ring

Love my ring, going to orde...

y
yugine lama
trustpilot.com Oct 01, 2025

Very happy with my large silver hoop

Very happy with my large silver hoop. The customer service was fas...

S
Stef van Dongen
trustpilot.com Oct 01, 2025

Great products and the company has aโ€ฆ

Great products and the company has a b...

A
Aidan Mulhall
trustpilot.com Oct 01, 2025

Tremendous choice and quality

I bought a moonstone silver necklace for my mother and she loves it. I was really impressed with the diverse choice and quality of goods that are offe...

S
Sushmitha Stanley
trustpilot.com Oct 01, 2025

Amazing products!!!

...

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Conclusion

Reviews show a clear pattern: product quality and craftsmanship are frequently praised, with many buyers describing attractive, well-made pieces. At the same time, a sizable number of customers report fulfillment problemsโ€”delays, missing shipments, and difficulty obtaining refunds. Communication experiences are mixed: some buyers report fast, helpful responses and resolved issues, while others report unresponsiveness and deleted or broken order links. Consumers should weigh the positive product feedback against repeated reports of delivery and support issues when deciding whether to purchase.