Reviews show a clear pattern: product quality and craftsmanship are frequently praised, with many buyers describing attractive, well-made pieces. At the same time, a sizable number of customers report fulfillment problems—delays, missing shipments, and difficulty obtaining refunds. Communication experiences are mixed: some buyers report fast, helpful responses and resolved issues, while others report unresponsiveness and deleted or broken order links. Consumers should weigh the positive product feedback against repeated reports of delivery and support issues when deciding whether to purchase.
Examples from available reviews (Feb 2026).
Purchased several rings over years; items are well-made and attract compliments.
“These ARE QUALITY PRODUCTS!”
Quality products at good price; team helped resend a lost order.
“I was very happy with the service.”
Ordered in January and after months received no item, refund, or response.
“Basically, Discovered is just a scam and I definitely learned a lesson.”
Received one of two items and the seller stopped responding to emails.
“Ordered two items, received one and never received the other.”
Many reviewers report late, missing, or unshipped orders and difficulty obtaining refunds; a minority report timely fulfillment.
A small number of buyers say the products offer good quality for the price, but the sample size of mentions is limited.
Several reviewers describe problems with ordering or platform links (Shop app/site) and restrictive cancellation or payment issues.
Most purchasers describe the jewelry as well made, attractive, and true to size; multiple repeat buyers praise the craftsmanship.
Many reviewers report unresponsive or slow customer support when orders are delayed; some customers, however, note helpful, responsive agents.
Customer impressions are split: many praise product quality, while a comparable number report non-delivery and poor support, producing mixed overall views.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Purchased several rings over years; items are well-made and attract compliments.
“These ARE QUALITY PRODUCTS!”
Ordered a ring nearly two months ago and customer service stopped responding.
“Customer service has stopped responding to me.”
Received one of two items and the seller stopped responding to emails.
“Ordered two items, received one and never received the other.”
Feels scammed after ordering through Shopapp and receiving no resolution.
“Scam scam scam!!!”
Claims missing seller payments and asks why the website is closed.
“Pls send seller money from January to May, my account Aurolius.”
Ordered in January and after months received no item, refund, or response.
“Basically, Discovered is just a scam and I definitely learned a lesson.”
Order stuck as confirmed for three months with no support replies or refund.
“no answers from support, no refund, and nothing”
Ring shipped a month ago but still hasn't arrived; only told to be patient.
“All I hear is be patient.”
Customer service answered questions and the reviewer is very happy.
“if you have questions, customer service answers them.”
Shipping took too long and items are not made in the U.S.
“The send time was too long.”
Ring was beautifully made, true to size, and delivered timely.
“The ring was beautifully made and true to size.”
Ordered two weeks ago but item hasn't shipped despite a five-day promise.
“Discovered has not even shipped it.”
Was surprised by bracelet quality and appreciates artisans supported.
“I was amazed when I received my bracelet”
Quality products at good price; team helped resend a lost order.
“I was very happy with the service.”
Paid for a holiday ring, then experienced long delays and unresponsiveness without refund.
“They were unresponsive, did not follow up to find out where in transit my purchase was”
Loves the ring and intends to order matching necklace and earrings.
“Love my ring, going to order necklace and earrings now”
Happy with the silver hoop and prompt customer service responses.
“The customer service was fast to respond to my queries.”
Enjoys the products and finds the company's story appealing.
“Great products and the company has a beautiful story.”
Bought a moonstone necklace; mother loves it and goods are well made.
“All are well made and look great.”
Reviewer states the products are amazing.
“Amazing products!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Discovered is an online retailer focused on artisan jewelry and accessories sold direct-to-consumer via an e-commerce platform. Product pages commonly list materials such as sterling silver and plated finishes and offer rings, necklaces, and bracelets. This profile is intended for consumers researching the brand and its customer feedback.