Reviewers mention both reliable customer‑facing staff and recurring issues with repairs, warranties and documentation. Multiple customers praised individual representatives who resolved orders, held shipments, or arranged replacements. Conversely, a number of reviews report stones falling out, delayed or missing responses to repair inquiries, and disputes over receipts or appraisals. Prospective buyers should verify warranty coverage, ask for written appraisals and request expected repair timelines and documentation before purchase.
Examples from available reviews (Dec 2023 – Feb 2026).
Concierge Conquela went above and beyond for an anniversary ring.
“went above and beyond to ensure the ring I purchased”
Main stone fell off and company demanded $1500 despite warranty.
“the main stone fell off and is lost.”
Stone fell off and customer service stopped responding about repair.
“Provided everything to Marla and no reply.”
Necklace sold as natural diamonds appeared to be lab-grown and overpriced.
“the receipt indicated that they were lab grown diamonds”
Many reviews praise responsive staff and case resolution, but a substantial share report slow or unhelpful service on repairs and warranties.
Several customers report expensive pieces failing or uncertain value; a subset raise concerns about appraisals, pricing or refund resolution.
A small set of reviewers note positive shopping experiences, easy selection and helpful order handling; sample size for UX remarks is limited.
Reports are mixed: many customers praise design and accurate representation, while several report stones falling out or repeat issues requiring repair.
Some reviews highlight named employees who were helpful and communicative; others describe unanswered emails, delayed replies and missing paperwork.
Overall impressions are divided: many satisfied customers report good service and replacements, while nearly as many report warranty or communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: February 2026
Bracelet was gold plated despite being sold as 14K, customer service unhelpful.
“It’s gold plated. I WAS LIED TO.”
Bracelet was gold plated despite being sold as 14K, customer service unhelpful.
“It’s gold plated. I WAS LIED TO.”
After one month a stone fell out despite infrequent wear.
“I wore it for a month and lost a stone already.”
Halo ring repeatedly lost stones despite repairs and limited wear.
“Several of the tiny halo diamonds have fallen out over the last 12 months.”
Halo ring repeatedly lost stones despite repairs and limited wear.
“Several of the tiny halo diamonds have fallen out over the last 12 months.”
Overpriced, poor-quality ring lost a diamond and repairs were costly.
“Over priced and poor quality.”
Overpriced, poor-quality ring lost a diamond and repairs were costly.
“Over priced and poor quality.”
Longstanding communication issues delayed production of an expensive custom piece.
“your customer service and communications are terrible.”
All six owned pieces are exquisite, especially the engagement ring.
“All the six pieces that I own are exquisite!”
Excellent jewelry and outstanding service, especially from Conquela.
“Absolutely the best jewelry and incredible service.”
Excellent jewelry and outstanding service, especially from Conquela.
“Absolutely the best jewelry and incredible service.”
Discovered Effy on cruise and now prefers their men's jewelry designs.
“now they are my go-to for men's jewelry.”
Delivery was prompt and the necklace matched the website.
“Effy delivers as promised with excellent speedy service.”
Sapphires are beautiful and the ring is high quality.
“High quality ring, my husband loves it.”
Earrings were beautiful but difficult to put on, prompting a return.
“I will be returning because I had trouble putting them on.”
Jewelry is consistently high quality and company provides helpful support.
“Their jewelry is always high quality”
Ordering was easy and delivery was very quick.
“Easy ordering,very quick delivery deserves the 5 stars!”
Effy sales staff were high-pressure and made browsing uncomfortable.
“They were relentless. They made browsing impossible”
Effy sales staff were high-pressure and made browsing uncomfortable.
“They were relentless. They made browsing impossible”
Designs are unique and stones are of nice quality.
“Choices are unique with nice quality stones!”
Products are gorgeous and high quality with good customer service.
“Just gorgeous, high quality and great customer service!”
Helpful staff, fast delivery, and a gorgeous ring exceeding expectations.
“I literally got it the next day.”
Helpful staff, fast delivery, and a gorgeous ring exceeding expectations.
“I literally got it the next day.”
Communication issues and assumed customer knowledge caused misunderstandings.
“Communication between customers and Effy representativies has sometimes has been difficult.”
Reviewer is a big fan of Effy designs.
“Big fan of EFFY designs”
Very pleased with multiple pieces and confident in lifetime guarantee.
“I am very pleased with all of my Effy Jewelry.”
Distinctive, carefully made designs and friendly customer service.
“The designs are distinctive and elegant.”
Distinctive, carefully made designs and friendly customer service.
“The designs are distinctive and elegant.”
Likes discounts, fast delivery, and Effy as a favorite brand.
“Love the discounts and Final Sale pricing”
Likes discounts, fast delivery, and Effy as a favorite brand.
“Love the discounts and Final Sale pricing”
Ring was beautifully crafted and well received by spouse.
“Beautifully crafted ring. My spouse loved it”
Ring was beautifully crafted and well received by spouse.
“Beautifully crafted ring. My spouse loved it”
Exceeded expectations with high quality craftsmanship and excellent service.
“the quality and craftsmanship were immediately evident.”
They notified me when item restocked and purchase went smoothly.
“Once the item was back in stock, I was informed”
They notified me when item restocked and purchase went smoothly.
“Once the item was back in stock, I was informed”
Effy consistently impresses the reviewer with wonderful designs.
“Again and again, Effy wows me with another wonderful design!”
Website is easy to use with excellent prices and photos.
“Easy to use website with excellent prices and photos.”
Reviewer loved the Black Agate Leather Bracelet and had an excellent experience.
“Excellent Experience! Love the Black Agate Leather Bracelet!!”
Reviewer noticed a change in the warranty.
“I noticed a change in the warrenty.”
The company does not provide price matching.
“They do not price match”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Effy Jewelry is a fine jewelry brand and retailer offering diamond and colored‑gemstone rings, necklaces and bracelets. Consumers researching the company should consult the official Effy website and authorized retailers for product details, warranty terms, appraisals and return policies. When comparing fine‑jewelry purchases, check documentation (receipts, certificates, appraisals) and confirm repair and warranty procedures in writing.