Reviews Analyzed
20
We Collect & Analyze Reviews
Effy Jewelry
Experiences & Reviews
Effy Jewelry is a fine jewelry brand and retailer offering diamond and colored‑gemstone rings, necklaces and bracelets. Consumers researching the company should consult the official Effy website and authorized retailers for product details, warranty terms, appraisals and return policies. When comparing fine‑jewelry purchases, check documentation (receipts, certificates, appraisals) and confirm repair and warranty procedures in writing.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
29d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many reviews praise responsive staff and case resolution, but a substantial share report slow or unhelpful service on repairs and warranties.
Share of mentions
Mixed
23%
💰
Value for money
Several customers report expensive pieces failing or uncertain value; a subset raise concerns about appraisals, pricing or refund resolution.
Share of mentions
Weak
7%
⚡
User experience
A small set of reviewers note positive shopping experiences, easy selection and helpful order handling; sample size for UX remarks is limited.
Share of mentions
Mixed
4%
🔧
Product quality
Reports are mixed: many customers praise design and accurate representation, while several report stones falling out or repeat issues requiring repair.
Share of mentions
Mixed
18%
📞
Communication
Some reviews highlight named employees who were helpful and communicative; others describe unanswered emails, delayed replies and missing paperwork.
Share of mentions
Mixed
21%
⭐
Overall experience
Overall impressions are divided: many satisfied customers report good service and replacements, while nearly as many report warranty or communication problems.
Share of mentions
Mixed
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Excellent Customer Service!!
"Besides their jewelry being beautiful, the people that work there are beyond helpful. Conquela, in the Effy concierge department, went..."
Lindsay Caragher
Trustpilot
Oct 01, 2025
Featured for: praises concierge support
Terrible!!!!
"Terrible!!!!! I paid $5000 for a ring in 2022. I only wear it for certain occasions. Last week, the main sto..."
Jackie Jaydon
Trustpilot
Oct 01, 2025
Featured for: stone fell off; warranty dispute
I bought ring at The Bay in Canada and…
"I bought ring at The Bay in Canada and stone fell off 1 month later. I contacted Effy customer service and got instructions on how to send it for repa..."
Kemala Skoric
Trustpilot
Oct 01, 2025
Featured for: repair sent; follow-up ignored
Treated like a redheaded stepchild …
"We bought a diamond tennis necklace from Ana/Andre for $17,000 onboard the Norwegian Breakaway that the associates claimed were natural diamonds. Howe..."
carbo “trojanlife” carbo
Trustpilot
Oct 01, 2025
Featured for: receipt misrepresented diamonds; refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
S
Susan E
trustpilot.com
Oct 01, 2025
Great customer service
I have many pieces from EFFY and this piece just fell short. They took it back no questions asked. Sa...
J
Jackie Jaydon
trustpilot.com
Oct 01, 2025
Terrible!!!!
Terrible!!!!! I paid $5000 for a ring in 2022. I only wear it for certain occasions. Last week, the main sto...
n
natr_frkhotmail.com
trustpilot.com
Oct 01, 2025
Small cross necklace
Beautiful necklace with a unique diamond design. I wanted a small cross to wear everyday...
L
LynnM
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service! My ring was being shipped and I was traveling. I contacted them and they held it...
R
Ryan Williams
trustpilot.com
Oct 01, 2025
I missed my order so I had to pick it up
I love my necklace...
N
Nadine Belledidine
trustpilot.com
Oct 01, 2025
I bought a ring at The Hudson Bay in…
I bought a ring at The Hudson Bay in Canada Marla told me to contact Time Central, and they never answered the call; no one called me back. Very disap...
K
Kemala Skoric
trustpilot.com
Oct 01, 2025
I bought ring at The Bay in Canada and…
I bought ring at The Bay in Canada and stone fell off 1 month later. I contacted Effy customer service and got instructions on how to send it for repa...
A
Andrew
trustpilot.com
Oct 01, 2025
A perfect gift for Christmas
A perfect gift for Christmas. I shop in advance and love that I have her gif...
T
Tina
trustpilot.com
Oct 01, 2025
Great customer service
I had an issue with my ring and their customer service was amazing. They took the ring back and sent a replacement...
S
Shannon Plemons
trustpilot.com
Oct 01, 2025
Buyers beware
Bought a ring off of Royal Caribbean from Effy on 7/29 by 8/17 a stone had already fallen out and I have only worn the ring 4x. I am still waiting to...
R
Raul Quintana
trustpilot.com
Oct 01, 2025
Hello
Hello! Never answer...
D
Dávid Füssy
trustpilot.com
Oct 01, 2025
Liar,liar pants on fire
Your employee, Jhene assisted me on NCL Prima last year. I bought something for my other half- I believe Yellow diamond earrings- and I was looking fo...
R
Renata Bickus
trustpilot.com
Oct 01, 2025
I would advise you to avoid this…
I would advise you to avoid this company! Customer service is a disaster. It took me ages to get my issue sorted, which only was sorted with help from...
A
Ann Frymier
trustpilot.com
Oct 01, 2025
Beautiful ring
The ring I bought was accurately represented on the website. The ston...
B
Brunilda Morgado
trustpilot.com
Oct 01, 2025
Love Effy
I have contacted your customer service line various times. The first time was to order some items and I spoke with Rafael, he was knowledgeable about...
p
pj
trustpilot.com
Oct 01, 2025
Refuse to value any free items they give
After returning from a cruise and having spent 10k on multiple pieces of jewelry we realized we only got a receipt not a replacement value or appraisa...
L
Lindsay Caragher
trustpilot.com
Oct 01, 2025
Excellent Customer Service!!
Besides their jewelry being beautiful, the people that work there are beyond helpful. Conquela, in the Effy concierge department, went...
E
Elizabeth Runkel
trustpilot.com
Oct 01, 2025
Conquela is amazing
Conquela is amazing! She’s been helpful and knowledgeable about many a...
J
Jeff
trustpilot.com
Oct 01, 2025
Far exceeded exoectations
My customer care employee went out of his way to find my wife an out of stock necklace that matches a ring I had bought severa...
c
carbo “trojanlife” carbo
trustpilot.com
Oct 01, 2025
Treated like a redheaded stepchild …
We bought a diamond tennis necklace from Ana/Andre for $17,000 onboard the Norwegian Breakaway that the associates claimed were natural diamonds. Howe...
Conclusion
Reviewers mention both reliable customer‑facing staff and recurring issues with repairs, warranties and documentation. Multiple customers praised individual representatives who resolved orders, held shipments, or arranged replacements. Conversely, a number of reviews report stones falling out, delayed or missing responses to repair inquiries, and disputes over receipts or appraisals. Prospective buyers should verify warranty coverage, ask for written appraisals and request expected repair timelines and documentation before purchase.