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We Collect & Analyze Reviews

Fitville
Experiences & Reviews

Fitville is a footwear brand and online retailer selling shoes and trainers. Consumers often consult reviews for fit, sizing and customer-service experiences before buying. This report synthesizes review-derived findings so shoppers can evaluate Fitville on comfort, returns and communications.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.5

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers describe prompt, helpful exchanges, replacements and returns handling; a small number report order or fulfillment errors.

Share of mentions
16%
Strong
๐Ÿ’ฐ

Value for money

Limited mentions: one reviewer explicitly notes sensible pricing for large sizes; there is insufficient data to generalize.

Share of mentions
1%
Mixed
โšก

User experience

Many customers report immediate comfort, wide fit and reduced foot pain; a minority describe rubbing or persistent fit problems.

Share of mentions
23%
Strong
๐Ÿ”ง

Product quality

Multiple reviewers praise build, comfort and durability (some report years of use); a few cite fit limitations or sizing gaps.

Share of mentions
17%
Strong
๐Ÿ“ž

Communication

Several reviewers highlight fast, clear email responses and proactive order corrections; isolated reports mention unclear tracking updates.

Share of mentions
12%
Strong
โญ

Overall experience

Overall sentiment is positive: many recommend the brand for comfort and service, while a minority report delivery or sizing issues.

Share of mentions
30%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

A
Alexander
trustpilot.com Oct 01, 2025

Not the best looking trainers but defโ€ฆ

Not the best looking trainers but def best for dodgy fee...

R
Roy Maurer
trustpilot.com Oct 01, 2025

Friends I will send you a Facebookโ€ฆ

Friends I will send you a Facebook image as soon as my wife is able to put it on her Facebook....

C
Carolyn Swinton
trustpilot.com Oct 01, 2025

excellent customer service

Ordered a pair of golf shoes, but when they arrived they were a little tight. I had absolutely excellent service to get the right size shipped out....

p
paul smith
trustpilot.com Oct 01, 2025

I recently bought some shoes but I gotโ€ฆ

I recently bought some shoes but I got my sizes wrong so I unfortunately had to return them....

f
fatima Khalifa
trustpilot.com Oct 01, 2025

Good service,

Good product, very comfy. Relia...

K
Kerry Cook
trustpilot.com Oct 01, 2025

Needing a different item

We were trying to get trainers with arch support and width for my mum who has arthritis. We needed to amend our order after the first pair not being q...

R
Rose Wiggin
trustpilot.com Oct 01, 2025

brilliant service

brilliant service, top quality shoes, mine arrived in amazing condition but were too sma...

F
F PHILIP FALCO
trustpilot.com Oct 01, 2025

They fit perfect and that's hard forโ€ฆ

They fit perfect and that's hard for me because...

B
Bernadett
trustpilot.com Oct 01, 2025

Outstanding Customer Service and Care

I had such a wonderful experience with this company! I bought a special pair of shoes as a birthday gift for my 74 year old mum, but by mistake I had...

R
Richard Draper
trustpilot.com Oct 01, 2025

You guys are REALLY DUMB I ORDERED Aโ€ฆ

You guys are REALLY DUMB I ORDERED A SIZE 15 EXTRA WIDE YOU SENT ME A TINY ASS SIZE 12.5 I WANT A F...

W
William Berninghausen
trustpilot.com Oct 01, 2025

Comfy from the first minute of wear

I'm on my second pairs of Ramblers and golf shoes. Got nearly...

C
Customer
trustpilot.com Oct 01, 2025

Great customer service, fab product

Trainers are wide, comfortable and just as described. Frayed shoelace was replaced without issue, gr...

L
Lorene Schmidt
trustpilot.com Oct 01, 2025

So sorry but your shoes just do not fitโ€ฆ

So sorry but your shoes just do not fit me well. I need a 13 xtra wide in womenโ€™s which you donโ€™t o...

๏ฟฝ
ะ˜ั€ะธะฝะฐ ะ’ะฐัะธะปัŒะตะฒะฐ
trustpilot.com Oct 01, 2025

Iโ€™m really impressed with FitVilleโ€ฆ

Iโ€™m really impressed with FitVille sneakers. They are designed with comfort in mind, and walking in them feels amazing. Even after a whole day, my fee...

I
Irene
trustpilot.com Oct 01, 2025

I liked what I saw online regarding theโ€ฆ

I liked what I saw online regarding the product. It's been 19 days since I placed the order and the tracking does not provide me with any details. I c...

D
Debbie wicks
trustpilot.com Oct 01, 2025

I'm afraid the shoes I ordered were tooโ€ฆ

I'm afraid the shoes I ordered were too narrow for my orthotic I have to wear, I emailed them straight away and I received a reply pr...

C
Customer
trustpilot.com Oct 01, 2025

One of the best customer service I'veโ€ฆ

One of the best customer service I've experienced. I accidentally ordered the wrong size and only noticed after it had begun shipping. I got in to con...

M
Martin
trustpilot.com Oct 01, 2025

Great quality shoes & trainers

FitVille are the only company I have found selling good quality walking shoes and trainers in large sizes at sensible prices. Most other companies see...

S
SLeigh
trustpilot.com Oct 01, 2025

Started out comfy

I am a medical worker and they felt pretty comfy most of the da...

A
Artur Graves
trustpilot.com Oct 01, 2025

Great fitting shoes fast shipping shoesโ€ฆ

Great fitting shoes fast shippi...

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Conclusion

Reviews show consistent praise for Fitvilleโ€™s customer service and the comfort of many shoe models, with multiple accounts of quick exchanges and replacements. Product comments often note wide fit, immediate comfort and durability over months or years. Areas to monitor: occasional tracking or delivery information gaps, and several buyers reporting fit limitations (missing very large or extra-wide women's sizes and some rubbing after long wear). Prospective buyers should verify sizing before purchase and contact support promptly if adjustments are needed; many reviewers report effective resolutions when they did.