Reviews Analyzed
21
We Collect & Analyze Reviews
Fitville
Experiences & Reviews
Fitville is a footwear brand and online retailer selling shoes and trainers. Consumers often consult reviews for fit, sizing and customer-service experiences before buying. This report synthesizes review-derived findings so shoppers can evaluate Fitville on comfort, returns and communications.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.5
Our Analysis
๐ฏ
Service quality
Most reviewers describe prompt, helpful exchanges, replacements and returns handling; a small number report order or fulfillment errors.
Share of mentions
Strong
16%
๐ฐ
Value for money
Limited mentions: one reviewer explicitly notes sensible pricing for large sizes; there is insufficient data to generalize.
Share of mentions
Mixed
1%
โก
User experience
Many customers report immediate comfort, wide fit and reduced foot pain; a minority describe rubbing or persistent fit problems.
Share of mentions
Strong
23%
๐ง
Product quality
Multiple reviewers praise build, comfort and durability (some report years of use); a few cite fit limitations or sizing gaps.
Share of mentions
Strong
17%
๐
Communication
Several reviewers highlight fast, clear email responses and proactive order corrections; isolated reports mention unclear tracking updates.
Share of mentions
Strong
12%
โญ
Overall experience
Overall sentiment is positive: many recommend the brand for comfort and service, while a minority report delivery or sizing issues.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Outstanding Customer Service and Care
"I had such a wonderful experience with this company! I bought a special pair of shoes as a birthday gift for my 74 year old mum, but by mistake I had..."
Bernadett
Trustpilot
Oct 01, 2025
Featured for: Illustrates prompt, effective order correction
You guys are REALLY DUMB I ORDERED Aโฆ
"You guys are REALLY DUMB I ORDERED A SIZE 15 EXTRA WIDE YOU SENT ME A TINY ASS SIZE 12.5 I WANT A F..."
Richard Draper
Trustpilot
Oct 01, 2025
Featured for: Representative of fulfillment failure
Iโm really impressed with FitVilleโฆ
"Iโm really impressed with FitVille sneakers. They are designed with comfort in mind, and walking in them feels amazing. Even after a whole day, my fee..."
ะัะธะฝะฐ ะะฐัะธะปัะตะฒะฐ
Trustpilot
Oct 01, 2025
Featured for: Details fit, comfort, supportive sole
I liked what I saw online regarding theโฆ
"I liked what I saw online regarding the product. It's been 19 days since I placed the order and the tracking does not provide me with any details. I c..."
Irene
Trustpilot
Oct 01, 2025
Featured for: Shows delayed tracking, shipping problem
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
A
Alexander
trustpilot.com
Oct 01, 2025
Not the best looking trainers but defโฆ
Not the best looking trainers but def best for dodgy fee...
R
Roy Maurer
trustpilot.com
Oct 01, 2025
Friends I will send you a Facebookโฆ
Friends I will send you a Facebook image as soon as my wife is able to put it on her Facebook....
C
Carolyn Swinton
trustpilot.com
Oct 01, 2025
excellent customer service
Ordered a pair of golf shoes, but when they arrived they were a little tight. I had absolutely excellent service to get the right size shipped out....
p
paul smith
trustpilot.com
Oct 01, 2025
I recently bought some shoes but I gotโฆ
I recently bought some shoes but I got my sizes wrong so I unfortunately had to return them....
f
fatima Khalifa
trustpilot.com
Oct 01, 2025
Good service,
Good product, very comfy. Relia...
K
Kerry Cook
trustpilot.com
Oct 01, 2025
Needing a different item
We were trying to get trainers with arch support and width for my mum who has arthritis. We needed to amend our order after the first pair not being q...
R
Rose Wiggin
trustpilot.com
Oct 01, 2025
brilliant service
brilliant service, top quality shoes, mine arrived in amazing condition but were too sma...
F
F PHILIP FALCO
trustpilot.com
Oct 01, 2025
They fit perfect and that's hard forโฆ
They fit perfect and that's hard for me because...
B
Bernadett
trustpilot.com
Oct 01, 2025
Outstanding Customer Service and Care
I had such a wonderful experience with this company! I bought a special pair of shoes as a birthday gift for my 74 year old mum, but by mistake I had...
R
Richard Draper
trustpilot.com
Oct 01, 2025
You guys are REALLY DUMB I ORDERED Aโฆ
You guys are REALLY DUMB I ORDERED A SIZE 15 EXTRA WIDE YOU SENT ME A TINY ASS SIZE 12.5 I WANT A F...
W
William Berninghausen
trustpilot.com
Oct 01, 2025
Comfy from the first minute of wear
I'm on my second pairs of Ramblers and golf shoes. Got nearly...
C
Customer
trustpilot.com
Oct 01, 2025
Great customer service, fab product
Trainers are wide, comfortable and just as described. Frayed shoelace was replaced without issue, gr...
L
Lorene Schmidt
trustpilot.com
Oct 01, 2025
So sorry but your shoes just do not fitโฆ
So sorry but your shoes just do not fit me well. I need a 13 xtra wide in womenโs which you donโt o...
๏ฟฝ
ะัะธะฝะฐ ะะฐัะธะปัะตะฒะฐ
trustpilot.com
Oct 01, 2025
Iโm really impressed with FitVilleโฆ
Iโm really impressed with FitVille sneakers. They are designed with comfort in mind, and walking in them feels amazing. Even after a whole day, my fee...
I
Irene
trustpilot.com
Oct 01, 2025
I liked what I saw online regarding theโฆ
I liked what I saw online regarding the product. It's been 19 days since I placed the order and the tracking does not provide me with any details. I c...
D
Debbie wicks
trustpilot.com
Oct 01, 2025
I'm afraid the shoes I ordered were tooโฆ
I'm afraid the shoes I ordered were too narrow for my orthotic I have to wear, I emailed them straight away and I received a reply pr...
C
Customer
trustpilot.com
Oct 01, 2025
One of the best customer service I'veโฆ
One of the best customer service I've experienced. I accidentally ordered the wrong size and only noticed after it had begun shipping. I got in to con...
M
Martin
trustpilot.com
Oct 01, 2025
Great quality shoes & trainers
FitVille are the only company I have found selling good quality walking shoes and trainers in large sizes at sensible prices. Most other companies see...
S
SLeigh
trustpilot.com
Oct 01, 2025
Started out comfy
I am a medical worker and they felt pretty comfy most of the da...
A
Artur Graves
trustpilot.com
Oct 01, 2025
Great fitting shoes fast shipping shoesโฆ
Great fitting shoes fast shippi...
Conclusion
Reviews show consistent praise for Fitvilleโs customer service and the comfort of many shoe models, with multiple accounts of quick exchanges and replacements. Product comments often note wide fit, immediate comfort and durability over months or years. Areas to monitor: occasional tracking or delivery information gaps, and several buyers reporting fit limitations (missing very large or extra-wide women's sizes and some rubbing after long wear). Prospective buyers should verify sizing before purchase and contact support promptly if adjustments are needed; many reviewers report effective resolutions when they did.