Reviews Analyzed
21
We Collect & Analyze Reviews
FreeinSUP
Experiences & Reviews
FreeinSUP is a brand focused on stand-up paddle boarding equipment and related accessories, including inflatable SUPs, team boards, kayaks and replacement parts. Customers typically encounter the brand through online channels and direct-to-consumer sales. People searching reviews about FreeinSUP are often looking for information on board stability, durability, replacement parts availability and post‑purchase support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Packaging and on‑time delivery are praised in several reviews, but multiple customers also report slow shipping or long arrival times.
Share of mentions
Mixed
11%
💰
Value for money
Many reviewers say the boards and parts offer good value for the price; a small number dispute price or uniqueness of parts.
Share of mentions
Strong
8%
⚡
User experience
Users frequently report stable, comfortable boards for activities like yoga and family use; a few note weight or lifting difficulty when inflated.
Share of mentions
Strong
17%
🔧
Product quality
Most reviewers describe sturdy, durable construction and long‑term use with few issues; isolated reports question part uniqueness or origin.
Share of mentions
Strong
26%
📞
Communication
Several customers praise responsive, helpful customer service and easy refunds; a minority report poor responsiveness and unresolved questions.
Share of mentions
Strong
9%
⭐
Overall experience
Overall impressions are largely positive, with many repeat buyers and long‑term satisfaction, though a few experiences were negative.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Impressive SUP – Gets All the Attention, durable.
"I bought the Team SUP from Freein, and I’m seriously impressed. It's huge, and every time I take it out on the water, people stop to ask me where I go..."
Louange Cesar Bugingo
Trustpilot
Oct 01, 2025
Featured for: detailed product and service experience
Terrible customer service
"Terrible customer service. Wouldn't answer my questions. I could tell they had to answer my questions not wanted to. I would ask multiple questions an..."
Jordan Ellingsworth
Trustpilot
Oct 01, 2025
Featured for: example of communication complaint
Fins are not unique.Just buy it on…
"Fins are not unique.Just buy it on Amazon...."
seth Michaels
Trustpilot
Oct 01, 2025
Featured for: price and product uniqueness concern
The “Wander” drop stitch kayak is excellent craft at 1/2 expected price
"Amazing and unique- design kayak. I’ve owned 2 low pressure tandem kayaks in the past and this is FAR MORE MANEUVERABLE, EASY IN/ out, tracks well eve..."
L A Rues
Trustpilot
Oct 01, 2025
Featured for: value, durability, and fast shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gerald Shockey
trustpilot.com
Oct 01, 2025
SUP Replacment Fin
I needed a replacement fin quickly. The website was easy to navigate, the payment proced...
s
seth Michaels
trustpilot.com
Oct 01, 2025
Fins are not unique.Just buy it on…
Fins are not unique.Just buy it on Amazon....
J
JH
trustpilot.com
Oct 01, 2025
The 14 ft Team SUP
The 14 ft. Team SUP is awesome. Su...
L
Louange Cesar Bugingo
trustpilot.com
Oct 01, 2025
Impressive SUP – Gets All the Attention, durable.
I bought the Team SUP from Freein, and I’m seriously impressed. It's huge, and every time I take it out on the water, people stop to ask me where I go...
m
margaret howsam
trustpilot.com
Oct 01, 2025
SUP fin replacement
Accurate and deliver...
D
Dani
trustpilot.com
Oct 01, 2025
Good product
Good product. Fast...
P
Pam Ames
trustpilot.com
Oct 01, 2025
I ordered replacement parts for my SUP
I ordered replacement parts for my SUP. I haven't used them yet so don't know i...
D
Daniel Patterson
trustpilot.com
Oct 01, 2025
I bought one of these to give it a try…
I bought one of these to give it a try amongst the other brands I had. It was more durable and had better di...
J
Jennifer Billingsley
trustpilot.com
Oct 01, 2025
Slow shipping otherwise great
The shipping time seemed really long. Other...
J
Jasmine Keith
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service. Produ...
G
Greg
trustpilot.com
Oct 01, 2025
:( :( :( :( :(
...
S
Scott Levad
trustpilot.com
Oct 01, 2025
You had the exact part that I needed at…
You had the exact part that I needed at a fair...
J
Jordan Ellingsworth
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service. Wouldn't answer my questions. I could tell they had to answer my questions not wanted to. I would ask multiple questions an...
L
Lucas Smarker
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service. I accidentally orde...
L
L A Rues
trustpilot.com
Oct 01, 2025
The “Wander” drop stitch kayak is excellent craft at 1/2 expected price
Amazing and unique- design kayak. I’ve owned 2 low pressure tandem kayaks in the past and this is FAR MORE MANEUVERABLE, EASY IN/ out, tracks well eve...
E
EV
trustpilot.com
Oct 01, 2025
I have had my paddleboard for several…
I have had my paddleboard for several years and still enjoy it, and it has held up well. I lo...
K
Kerry OConnor
trustpilot.com
Oct 01, 2025
Great product for the price
I have now bought two SUPs for my son from Freein and am very happy with each board. More important...
c
candy
trustpilot.com
Oct 01, 2025
I love it what I purchased great paddle…
I love it what I purchased great paddle board for the whole family.it’s durable I used it 7 times and 6 hours...
E
Emilie Scheese
trustpilot.com
Oct 01, 2025
I’ve had a paddleboard from FreeinSup…
I’ve had a paddleboard from FreeinSup for 4 years and the only thing that broke was the fin through my...
D
Daisymom
trustpilot.com
Oct 01, 2025
Great for big people
I have giant adult sons - 6’6” lineman types. One of them can get on with a regular size person with no problem. It’s super stable...
Conclusion
Reviews show a clear pattern: most customers report durable, stable boards and accessories, with many citing long‑term use and repeat purchases. Multiple reviewers note good value for money, and several highlight easy access to replacement parts. Shipping and delivery experiences are mixed — some customers received quick, well‑packed items while others reported slow arrival times. Customer service interactions are mostly positive (responsive, helpful, refunds handled), but a minority describe unresolved or slow replies. Prospective buyers should weigh product durability and parts availability against occasional shipping or communication inconsistencies when researching FreeinSUP.