Reviews Analyzed
20
We Collect & Analyze Reviews
GemsNY
Experiences & Reviews
GemsNY is an online gemstone and custom-jewelry retailer based in New York City. The company focuses on loose colored gemstones, diamonds and made-to-order settings for both consumers and trade. Shoppers commonly use the site to select stones and commission custom mountings; when comparing vendors, verify lab reports, warranties and shipping protections.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
29d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe helpful, patient sales staff and straightforward processes (exchanges, returns). One review reports poor post-sale service and warranty handling.
Share of mentions
Strong
20%
💰
Value for money
Multiple customers note competitive or fair pricing and upgrades at no extra cost; a small number say quality or warranty issues reduced perceived value.
Share of mentions
Strong
10%
⚡
User experience
Reviewers cite an easy website, clear photos/CAD previews, fast delivery and simple returns. A few mention shipping/packaging problems that affected the item.
Share of mentions
Strong
12%
🔧
Product quality
Many shoppers report high-quality stones, accurate representations and good craftsmanship; a minority report setting failures, loose or lost stones and resulting repair costs.
Share of mentions
Strong
18%
📞
Communication
Frequent mentions of responsive, named associates and timely order updates. One reviewer noted good pre-sale communication but poor post-sale follow-up.
Share of mentions
Strong
18%
⭐
Overall experience
Most reviewers recommend GemsNY, report repeat purchases and satisfaction; isolated negative experiences relate to settings, shipping damage or warranty support.
Share of mentions
Strong
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Purchased an emerald in 2022 from…
"Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one sid..."
Jennifer Brooks
Trustpilot
Oct 01, 2025
Featured for: Post-sale quality and warranty complaint
Great everything but the execution
"Great everything but the execution. The website experience was top notch, being able to learn all types of information. Pick n Choose options. Lots of..."
Hi C
Trustpilot
Oct 01, 2025
Featured for: Shipping damage and packaging critique
Not a sketchy company! They have excellent customer service!
"I was initially skeptical about this online jewelry company. I called the number on the website and spoke to someone named Jonathan. I emailed Jonatha..."
Brittany
Trustpilot
Oct 01, 2025
Featured for: Detailed positive CAD and delivery
Excellent diamond, beautiful ring
"The team at GemsNY was super helpful and patient, I am very pleased with the experience. The diamond rin..."
Dona
Trustpilot
Oct 01, 2025
Featured for: Product quality, appraisal included
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
T
Trev
trustpilot.com
Oct 01, 2025
Return process was very easy
Return process was very easy. I ordered a gem and then...
C
Charles Kopplin
trustpilot.com
Oct 01, 2025
Working with Sales Associate
If you are looking to purchase something from Gems NY, I highly recommend working with Christina. I was looking for help in purchasing a bracelet for...
D
Dona
trustpilot.com
Oct 01, 2025
Excellent diamond, beautiful ring
The team at GemsNY was super helpful and patient, I am very pleased with the experience. The diamond rin...
J
J Coleman
trustpilot.com
Oct 01, 2025
Ruby earrings for 40th anniversary
I had a certain design I was looking for and GemsNY built the earrings for me at a very competitive price. Jo...
M
Matt
trustpilot.com
Oct 01, 2025
Outstanding Service and Gems
The communication from Jonathan in regard to the status of my order was phenomenal. The quality...
S
Sally
trustpilot.com
Oct 01, 2025
I highly recommend GemsNY.
I highly recommend GemsNY. Excellent service and quality. I love my diamond ring. Jonathan...
B
Brittany
trustpilot.com
Oct 01, 2025
Not a sketchy company! They have excellent customer service!
I was initially skeptical about this online jewelry company. I called the number on the website and spoke to someone named Jonathan. I emailed Jonatha...
L
Liz A.
trustpilot.com
Oct 01, 2025
Excellent!
I purchased a beautiful 2.26 ct. emerald with a gold pave setting from GemsNY and couldn’t be happier. I was a little nervous order an expensive piece...
N
Nuke Ops
trustpilot.com
Oct 01, 2025
Excellent customer service and quality product
I placed an order for a pair of diamond earrings….Jonathan contacted me and informed me that the diamonds did not meet his expectations. He then selec...
J
Jennifer Brooks
trustpilot.com
Oct 01, 2025
Purchased an emerald in 2022 from…
Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one sid...
M
Maureen Mousdell
trustpilot.com
Oct 01, 2025
Vishal made my online purchase so easy!
Vishal made my online purchase so easy! Great choice of diamonds to choose from at such grea...
S
Scott
trustpilot.com
Oct 01, 2025
I`m a retired jeweler and used GemsNY…
I`m a retired jeweler and used GemsNY for my fiancée's major (main diamond) and for two (hard-to-find) tsavorite garnets for side stones. One of the s...
B
Beth Canard
trustpilot.com
Oct 01, 2025
I absolutely love the ring they made…
I absolutely love the ring they made for us!! Beautiful!! Wonderful quality Great timing for a custom made t...
K
Kathy L.
trustpilot.com
Oct 01, 2025
Best experience I've had buying a loose…
Best experience I've had buying a loose gemstone. I was looking for a perfect smaller ruby. Found their website when searching for loose rubies. Websi...
H
Hi C
trustpilot.com
Oct 01, 2025
Great everything but the execution
Great everything but the execution. The website experience was top notch, being able to learn all types of information. Pick n Choose options. Lots of...
W
Wesley
trustpilot.com
Oct 01, 2025
The best!
Phenomenal customer service excellent communication and superb product mak...
S
Scott P
trustpilot.com
Oct 01, 2025
gemsNY exceeded my expectations!
I did my research on a reputable place to buy loose gemstones, and gemsNY seemed like a decent choice. I was still nervous about shopping online, but...
G
Greg Johnson
trustpilot.com
Oct 01, 2025
GEMNY ruby and diamond ring
Ordered a ruby and diamond ring from the GEMNY huge selection (picture from website attached). The price was fair, the quality and craftsmanship top n...
J
John Cole
trustpilot.com
Oct 01, 2025
Emerald Wow Factor 10!
Always enjoy doing business with GemsNY! This recent experience was no different. I was picking out an emerald for myself and was having a tough time...
H
Harry Russell
trustpilot.com
Oct 01, 2025
A real pleasure
A real pleasure to work with Vishal. We had a couple issues and he resolved them...
Conclusion
Customer feedback shows consistent praise for responsive sales staff (names frequently cited include Jonathan, Vishal and Christina), clear online tools and strong stone quality. Many buyers highlight fast delivery, helpful order updates and included documentation such as appraisal reports. There are isolated but significant complaints about setting durability, shipping protection and warranty handling that led to repair costs. Prospective buyers should request lab reports, confirm warranty and post-sale repair policies, and ask about packaging/shipping protections before ordering.