Some customers praise the knowledgeable staff, a simple website, and fast shipping. Others say they received used, counterfeit, or incorrect items and found returns difficult or refused. Reviews split sharply between quick fixes and claims that never get resolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a fake Kask Utopia helmet and had to pay return shipping.
“Ordered a helmet from this place and got sent a FAKE Kask Utopia”
Seller sent wrong item and refused to resolve missing bindings.
“I bought skis with bindings and got skis with NO bindings.”
Staff provided expert, safe, and helpful firearm purchasing guidance.
“I was extremely impressed with the level of service and expertise from their staff.”
Website is easy to navigate and shipping is fast and secure.
“Website is easy to navigate, and the shipping is the fast and secure.”
Many reviews describe return problems, including returns refused after repeated calls and shipping claims left unresolved. Several customers say they received defective or incorrect items and then couldn’t get responsive help. Other reviewers highlight helpful, knowledgeable staff who fix issues quickly in-store or over the phone.
Several reviewers point to lower prices and strong sale deals compared with competitors. A smaller group says open-box or used items were sold as new, which reduced the value for them. In some reviews, price perks sit alongside concerns about item condition.
Multiple reviewers describe the website as easy to use and shipping as fast and secure. In-store shoppers mention an organized setup and staff who offer practical, safety-focused guidance. These usability positives show up consistently in higher-rated reviews.
Many negative reviews report used, counterfeit, or incorrect items arriving instead of new, authentic products. Other reviewers praise the broad selection and good-quality gear bought in-store. Overall, reviews show a clear split between online order results and in-store purchases.
Several customers praise clear, timely updates during initial purchases. Others allege stock was misrepresented, shipping details were falsified, or delivery claims got no response. Communication comes through unevenly, leaving mixed impressions.
Experiences split between smooth purchases with helpful staff and orders that lead to hard-to-fix return problems. Positive reviews highlight fast shipping, an intuitive website, and expert in-store help. Negative reviews focus on wrong or counterfeit items and customer service that doesn’t follow through.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They shipped a used, scratched item instead of a new one.
“bought a new item, they send me a used scratched up item that did not open close correctly .”
Seller sent wrong item and refused to resolve missing bindings.
“I bought skis with bindings and got skis with NO bindings.”
Company allegedly misrepresented stock and falsified shipping information.
“This company appears to falsely portray the items the have in stock,”
They claimed to sell Winchester ammo but sent reloads instead.
“Bought some winchester ammo from them, they sent me reloads”
Received a fake Kask Utopia helmet and had to pay return shipping.
“Ordered a helmet from this place and got sent a FAKE Kask Utopia”
They refused my return after multiple calls and emails.
“After calling them 7 times and emailing twice to return an item, the 30 day return time period is now closed and they won’t accept my return.”
They sent defective items twice and mishandled the return process.
“I was sent defective items twice by Gritr.”
First order went smoothly and communication from Gritr was excellent.
“Gritr's communication was excellent.”
Store is well-organized with friendly staff and quality products.
“Their store is well-organized and stocked with a wide range of quality products.”
Website is easy to navigate and shipping is fast and secure.
“Website is easy to navigate, and the shipping is the fast and secure.”
Experienced staff provided helpful, practical advice on choosing gear.
“what really sets them apart is their staff”
Returns process was straightforward and customer service resolved issue promptly.
“The process was straightforward, and the customer service team was helpful and understanding.”
Consistently offers lower prices, especially during sales.
“They are generally cheaper than other stores, at least in my experience.”
Package delivered wrong address and company did not respond to claim.
“package was delivered to the wrong house and was not recovered/recoverable.”
Store stocks an excellent selection of hunting and camping gear.
“All of the above is of excellent quality.”
Online ordering was easy and the gear matched the description.
“The website is user-friendly and intuitive to navigate.”
Good selection and customer service; open-box items were acceptable.
“Good selection of gear and nice CS(at least in my experience).”
Staff provided expert, safe, and helpful firearm purchasing guidance.
“I was extremely impressed with the level of service and expertise from their staff.”
They sold open-box items as new and won't honor listings.
“They sell open box and used items on AMAZON.”
Customer service was unresponsive and returning an item was impossible.
“Possibly the worst customer service I have ever experienced.”
Being my first online purchase, I visited Gritrsports.com website to purchase binoculars, and I was so blown away how hospitable the personnel were. Everyone was very helpful willing to help someone who had zero experience! The ease of ordering and fast delivery service can't be beaten. The quality is exactly the same as the one represented on their website. Fair prices and great selection and awesome range of products. I am coming back for sure. Just the fact that they are welcoming and are friendly is a plus. I am also going to recommend them to my friends or anyone interested.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gritrsports is a U.S.-based retailer that sells sports and outdoor equipment. It runs an e-commerce site with product listings, pricing, and checkout. The website shows shipping options and posted return policies. Customers can reach the business by phone or email, and it publishes store hours and physical locations.