Reviews Analyzed
21
We Collect & Analyze Reviews
Himiway
Experiences & Reviews
Himiway is an electric bicycle brand and online retailer that sells complete e-bikes, replacement parts, and accessories. The company is known for larger-frame and fat-tire models used for commuting and light off-road riding, and it offers direct customer support and parts channels for owners searching for service, repairs, or replacement components.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers frequently report fast, helpful after‑sales support and problem diagnosis; individual staff (e.g., Freya, Jeana) are repeatedly named for hands‑on assistance.
Share of mentions
Strong
22%
💰
Value for money
Several buyers call their purchase good value or a fair price and note credits or coupons issued after issues; a minority raised concerns about advertised range.
Share of mentions
Strong
6%
⚡
User experience
Many owners describe enjoyable rides and easy assembly; others report confusing displays or instructions and range/handling quirks that affect daily use.
Share of mentions
Mixed
10%
🔧
Product quality
Owners cite durable frames and strong batteries on long rides, but several report component faults (battery, pedals, motor) and occasional fit/finish or accessory errors.
Share of mentions
Mixed
16%
📞
Communication
Customers commonly praise order updates, email follow‑ups and direct contacts; a few note inconsistent online documentation for specific displays or models.
Share of mentions
Strong
22%
⭐
Overall experience
Most reviewers give a positive overall verdict: satisfied ownership, multiple recommendations and long‑term use examples; isolated negative experiences exist.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Himiway e-bikes Communications
"I have two Himiway e-bikes; a D3 Cruiser, and a D5 Zebra. Love the bikes! Freya has been excellent in her communications and assistance in regard to b..."
Bill Becky Bransford Paxton
Trustpilot
Oct 01, 2025
Featured for: Multiple bikes, praises communication
Love my Himiway
"I have owned my Himiway ST cruiser or just over 2 years now and have put on over 25,000 miles. Other than normal wear and tear items such as tires and..."
peoria boy
Trustpilot
Oct 01, 2025
Featured for: Long‑term durability and mileage
Freya was very prompt and helpful…
"Freya was very prompt and helpful fielding my questions pertaining to my Cobra D7 Pro's display. Most of the information that I found prior to purchas..."
Richard
Trustpilot
Oct 01, 2025
Featured for: Display confusion; coupon offered
The bike has a weak battery.
"The bike looks and feels great. Instructions were a little confusing at first as there were a few extra screws and brackets included in the box. Initi..."
Jose Rodriguez
Trustpilot
Oct 01, 2025
Featured for: Explicit battery range complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bill Becky Bransford Paxton
trustpilot.com
Oct 01, 2025
Himiway e-bikes Communications
I have two Himiway e-bikes; a D3 Cruiser, and a D5 Zebra. Love the bikes! Freya has been excellent in her communications and assistance in regard to b...
m
mayan 2017 2012
trustpilot.com
Oct 01, 2025
Replacement Parts with Freya @ Himiway Corporate
i needed replacement Gears for my Himiway Rhino Hub Motor and Freya From Himiway Customer sup...
P
Parker
trustpilot.com
Oct 01, 2025
Phenomenal product and customer service
Friend recomended the brand. And hence, a Great product with even better customer service!...
W
William Nicholson
trustpilot.com
Oct 01, 2025
Excellent customer support.
Himiway have always been excellent with their customer support. Any issues I have had, they have resolved very quickly and professionally. I've had a...
M
Mario
trustpilot.com
Oct 01, 2025
Hand an Motor Problem
Hand an Motor Problem - and I got Very fast and professionell Support -...
D
David Ruffatto
trustpilot.com
Oct 01, 2025
When AI failed a person emailed me to…
When AI failed a person...
U
UAathletic
trustpilot.com
Oct 01, 2025
Himiway was my first E-bike and I love…
Himiway was my first E-bike and I love it. I got the Himiway C5 Sport And I always get the question „is that rea...
p
peoria boy
trustpilot.com
Oct 01, 2025
Love my Himiway
I have owned my Himiway ST cruiser or just over 2 years now and have put on over 25,000 miles. Other than normal wear and tear items such as tires and...
G
Georg Kreber
trustpilot.com
Oct 01, 2025
Himiway Bigdog experience
I bought a Bigdog in 2023. It's a very solid bike with a very good battery, that's really good for long trips or mountain climbs. It's a bit strange t...
S
Sean De La Cruz
trustpilot.com
Oct 01, 2025
I got two flat tires on my Himiway A7
I got two flat tires on my Himiway A7, and Freya from Himiway was ver...
E
Elahi Baksh
trustpilot.com
Oct 01, 2025
I really liked the huge big tire e…
I really liked the huge big tire e bikes ever since I first saw them on the road it was cool. So I decided to buy for myself which eventually became g...
R
RJ
trustpilot.com
Oct 01, 2025
Great Csutomer Service
I recently purchased a D5 (Zebra) eBike, wanted to get accurate shipping schedule info, to assure that I would be home for the delivery of this large/...
R
Richard
trustpilot.com
Oct 01, 2025
Freya was very prompt and helpful…
Freya was very prompt and helpful fielding my questions pertaining to my Cobra D7 Pro's display. Most of the information that I found prior to purchas...
N
No thank you
trustpilot.com
Oct 01, 2025
Always helpful at Himiway !
...
T
Tim Mohawk
trustpilot.com
Oct 01, 2025
Freya is the absolute best
Freya is the absolute best. Always so helpful. Its nice t...
L
Lothar R.
trustpilot.com
Oct 01, 2025
Trouble with batterie
It took a long time and couple discusi...
R
Roy Rutherford
trustpilot.com
Oct 01, 2025
Freya correctly diagnosed my issue
Freya correctly diagnosed a faulty pedal as the cause of a clacking noise on each revolution on my brand new Zebra. I went...
J
Joey Simms
trustpilot.com
Oct 01, 2025
Freya has gone above and beyond to help…
Freya has gone above and beyond to help deal with the issues I'm having with my bike motor. Helped line up a proper replacement even after the site li...
B
Brent Fassio
trustpilot.com
Oct 01, 2025
Would highly recommend
We purchased a Himiway Zebra Step-Thru Electric Bike and have absolutely loved it. I recently purchased their child/pet trailer and when it showed up,...
J
Jose Rodriguez
trustpilot.com
Oct 01, 2025
The bike has a weak battery.
The bike looks and feels great. Instructions were a little confusing at first as there were a few extra screws and brackets included in the box. Initi...
Conclusion
Reviews show consistent, hands‑on customer support—many callers name individual agents who arranged parts, credits, or replacements. Multiple owners praise ride quality and durability (examples include long mileage on the ST cruiser and positive notes about the Bigdog and Zebra). However, product issues appear in several reports: battery range shortfalls, occasional faulty pedals or motors, and confusing display or assembly documentation. Buyers should weigh the frequently praised customer service against documented issues (coupons and credits such as $50, $70 or $20 appear in reviews) and note the return/packaging requirements mentioned by one reviewer when considering a purchase.