The available review highlights responsive customer support but notable issues with shipping and tracking. Consumers should weigh prompt communication against reported delivery reliability when considering Hobbymate. Before ordering, check estimated delivery times, tracking policies, and return or warranty terms, and contact support with pre-sale questions. If timely delivery is critical, verify shipping details or consider backup options.
Examples from available reviews (Feb 2026).
Shipment tracking was unclear, but customer service responded quickly.
“my tracking number shows limited or no information.”
Delivery and order handling raised concerns: delayed shipping, incomplete tracking details, and unclear order status led the reviewer to describe the company as unprofessional.
No information about price, discounts, or perceived value appears in the review; there is insufficient data to assess value-for-money.
Ordering and tracking were confusing: order marked complete with no subsequent tracking updates, causing frustration while awaiting delivery.
The purchased item was not received in time, so the review contains no assessment of product build, performance, or quality.
Customer support responded quickly and helpfully; the reviewer highlighted fast replies and useful assistance when contacting the company about shipping.
Overall mixed impression: prompt, helpful support contrasted with delivery problems and tracking gaps, leaving the reviewer hesitant to fully trust the seller.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
I ordered an electric remote control racing toy car for my son off of this website on Monday that was supposed to be received by Friday. But, I still haven't received it so I checked my tracking number and the shipping was done on Tuesday! The order status said complete but there's no other update so I'm really confused. This company seems really sketchy and unprofessional, especially the fact that my tracking number shows limited or no information. On the other side, the customer service is really good. I contacted them about the shipping and they replied to me within minutes. But, I don't know if I can trust this company because of what happened with my order. It's really frustrating when you're waiting for something and it doesn't arrive on time. However, I would recommend their customer service because they're very helpful!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hobbymate is an e-commerce retailer focused on hobbyist products such as remote-controlled vehicles, model kits, and craft supplies. Shoppers researching Hobbymate typically look for information on shipping, customer support, returns, and product reliability to decide before purchasing.