The review set shows a clear split: some customers describe a straightforward consignment process, prompt shipping and satisfactory purchases, while several others report serious issues such as non-delivery, unpaid consignor proceeds, oil-stained or misrepresented saddles and slow or rude customer responses. Problems are reported across both buyers and consignors, including denied refunds and difficulty getting timely answers. Positive reviews highlight easy online paperwork and acceptable deliveries; negative reviews repeatedly cite fulfillment and communication failures. Prospective buyers or consignors should confirm payment and consignment terms in writing, use traceable shipping and payments, and verify return/refund policies before proceeding.
Examples from available reviews (Oct 2025 – Feb 2026).
Easy consignment process with clear paperwork, shipping, and payment after sale.
“I was impressed by how easy it was to send the saddle.”
Fast international delivery and original products.
“Fast international delivery , Original products.”
Consigned saddle, paid expensive shipping, but never received payment and rude responses.
“Never got paid.”
New saddle arrived with oil stains and continued to stain clothing despite repairs.
“it’s still leaving oil stains on my pants.”
Several reviewers report failed deliveries, unpaid consignments and misrepresented used saddles; a minority report smooth consignment shipping.
Many reviewers report poor value—lost or unreceived orders, unpaid consignor proceeds, or expensive saddles that arrived stained or misrepresented.
Mixed ordering and use experiences: some describe easy online consignment steps; others report fit issues, misleading photos and frustrating returns.
Product reports split: some buyers describe original, satisfactory saddles; others report oil stains, misrepresentation of used items and fit problems.
Multiple complaints about no response, slow email replies or rude phone interactions; a few reviewers note timely email sale notifications.
Overall impressions are polarized: positive consignment and delivery reports contrast with allegations of scams, non-delivery and poor customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Quotes shortened · As of: February 2026
Received a retired Breyer horse well packaged in a pristine, collector-ready box.
“It came extremely well packaged in a pristine box”
Paid via E transfer, did not receive product and alleges fraud.
“Do not order from this company.”
Easy consignment process with clear paperwork, shipping, and payment after sale.
“I was impressed by how easy it was to send the saddle.”
Ordered products never received and company did not respond to inquiries.
“I ordered products from Horse Saddles Shop and never received them.”
Received a misrepresented, stained used saddle that did not fit and was overpriced.
“dont buy used saddles from em”
New saddle arrived with oil stains and continued to stain clothing despite repairs.
“it’s still leaving oil stains on my pants.”
Consigned saddle, paid expensive shipping, but never received payment and rude responses.
“Never got paid.”
Fast international delivery and original products.
“Fast international delivery , Original products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HorseSaddleShop is an online equestrian marketplace and consignment platform focused on saddles and related tack. The site is used by buyers looking for new and used saddles and by sellers who want to consign items for sale. Typical site features include product listings, consignment intake and shipping options; consumers researching HorseSaddleShop often look for information on consignment terms, shipping, returns and authenticity.