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We Collect & Analyze Reviews

HorseSaddleShop
Experiences & Reviews

HorseSaddleShop is an online equestrian marketplace and consignment platform focused on saddles and related tack. The site is used by buyers looking for new and used saddles and by sellers who want to consign items for sale. Typical site features include product listings, consignment intake and shipping options; consumers researching HorseSaddleShop often look for information on consignment terms, shipping, returns and authenticity.

Overview & Key Metrics

Reviews Analyzed 7
Positive Sentiment 29%
Latest Review 14d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Several reviewers report failed deliveries, unpaid consignments and misrepresented used saddles; a minority report smooth consignment shipping.

Share of mentions
21%
Weak
💰

Value for money

Many reviewers report poor value—lost or unreceived orders, unpaid consignor proceeds, or expensive saddles that arrived stained or misrepresented.

Share of mentions
15%
Weak
⚡

User experience

Mixed ordering and use experiences: some describe easy online consignment steps; others report fit issues, misleading photos and frustrating returns.

Share of mentions
15%
Weak
🔧

Product quality

Product reports split: some buyers describe original, satisfactory saddles; others report oil stains, misrepresentation of used items and fit problems.

Share of mentions
12%
Mixed
📞

Communication

Multiple complaints about no response, slow email replies or rude phone interactions; a few reviewers note timely email sale notifications.

Share of mentions
15%
Weak
⭐

Overall experience

Overall impressions are polarized: positive consignment and delivery reports contrast with allegations of scams, non-delivery and poor customer support.

Share of mentions
21%
Weak

View all 7 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (7) · Quotes shortened · As of: October 2025

E
Erin Kalesnikoff
trustpilot.com Oct 01, 2025

I was looking for a certain product…

I was looking for a certain product that is very hard to find in Canada. Found it on this website. I should’ve known they were a scam when they said t...

C
Cynthia Bauer
trustpilot.com Oct 01, 2025

In 2025 I Sent a saddle to be sold a…

In 2025 I Sent a saddle to be sold a Top quality Circle Y saddle. Circle Y the company itself actually recommends Horse Saddle Shop in Indiana to sell...

C
Canadian Mom
trustpilot.com Oct 01, 2025

I ordered products from Horse Saddles…

I ordered products from Horse Saddles Shop and never received them. I tried conta...

K
Karissa Rosales
trustpilot.com Oct 01, 2025

dont buy used saddles from em they make…

dont buy used saddles from em they make em look much nicer in photos then you get a nasty stained saddle. It didnt fit my horse n I was overcharged f...

G
Gidget Maxwell
trustpilot.com Oct 01, 2025

Not happy with this company at all!

Not happy with this company at all! I ordered a new Billy Cook saddle, and I love the Billy Cooks I’ve been riding in them for years. When it arrived,...

J
Jo Rose
trustpilot.com Oct 01, 2025

Consigned saddle, NO PAY

Sent a nice Simco saddle using there expensive shipping and packing for consignment. Never go...

D
Diab
trustpilot.com Oct 01, 2025

Fast international delivery ,

Fast international deliv...

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Conclusion

The review set shows a clear split: some customers describe a straightforward consignment process, prompt shipping and satisfactory purchases, while several others report serious issues such as non-delivery, unpaid consignor proceeds, oil-stained or misrepresented saddles and slow or rude customer responses. Problems are reported across both buyers and consignors, including denied refunds and difficulty getting timely answers. Positive reviews highlight easy online paperwork and acceptable deliveries; negative reviews repeatedly cite fulfillment and communication failures. Prospective buyers or consignors should confirm payment and consignment terms in writing, use traceable shipping and payments, and verify return/refund policies before proceeding.