HorseSaddleShop
Experiences & Reviews
HorseSaddleShop is an online equestrian marketplace and consignment platform focused on saddles and related tack. The site is used by buyers looking for new and used saddles and by sellers who want to consign items for sale. Typical site features include product listings, consignment intake and shipping options; consumers researching HorseSaddleShop often look for information on consignment terms, shipping, returns and authenticity.
Overview & Key Metrics
Our Analysis
Service quality
Several reviewers report failed deliveries, unpaid consignments and misrepresented used saddles; a minority report smooth consignment shipping.
Value for money
Many reviewers report poor valueโlost or unreceived orders, unpaid consignor proceeds, or expensive saddles that arrived stained or misrepresented.
User experience
Mixed ordering and use experiences: some describe easy online consignment steps; others report fit issues, misleading photos and frustrating returns.
Product quality
Product reports split: some buyers describe original, satisfactory saddles; others report oil stains, misrepresentation of used items and fit problems.
Communication
Multiple complaints about no response, slow email replies or rude phone interactions; a few reviewers note timely email sale notifications.
Overall experience
Overall impressions are polarized: positive consignment and delivery reports contrast with allegations of scams, non-delivery and poor customer support.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (October 2025).
In 2025 I Sent a saddle to be sold aโฆ
"In 2025 I Sent a saddle to be sold a Top quality Circle Y saddle. Circle Y the company itself actually recommends Horse Saddle Shop in Indiana to sell..."
Fast international delivery ,
"Fast international deliv..."
Consigned saddle, NO PAY
"Sent a nice Simco saddle using there expensive shipping and packing for consignment. Never go..."
Not happy with this company at all!
"Not happy with this company at all! I ordered a new Billy Cook saddle, and I love the Billy Cooks Iโve been riding in them for years. When it arrived,..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (7) ยท Quotes shortened ยท As of: October 2025
I was looking for a certain productโฆ
I was looking for a certain product that is very hard to find in Canada. Found it on this website. I shouldโve known they were a scam when they said t...
In 2025 I Sent a saddle to be sold aโฆ
In 2025 I Sent a saddle to be sold a Top quality Circle Y saddle. Circle Y the company itself actually recommends Horse Saddle Shop in Indiana to sell...
I ordered products from Horse Saddlesโฆ
I ordered products from Horse Saddles Shop and never received them. I tried conta...
dont buy used saddles from em they makeโฆ
dont buy used saddles from em they make em look much nicer in photos then you get a nasty stained saddle. It didnt fit my horse n I was overcharged f...
Not happy with this company at all!
Not happy with this company at all! I ordered a new Billy Cook saddle, and I love the Billy Cooks Iโve been riding in them for years. When it arrived,...
Consigned saddle, NO PAY
Sent a nice Simco saddle using there expensive shipping and packing for consignment. Never go...
Fast international delivery ,
Fast international deliv...
Conclusion
The review set shows a clear split: some customers describe a straightforward consignment process, prompt shipping and satisfactory purchases, while several others report serious issues such as non-delivery, unpaid consignor proceeds, oil-stained or misrepresented saddles and slow or rude customer responses. Problems are reported across both buyers and consignors, including denied refunds and difficulty getting timely answers. Positive reviews highlight easy online paperwork and acceptable deliveries; negative reviews repeatedly cite fulfillment and communication failures. Prospective buyers or consignors should confirm payment and consignment terms in writing, use traceable shipping and payments, and verify return/refund policies before proceeding.