Reviews Analyzed
7
We Collect & Analyze Reviews
Kiyonna
Experiences & Reviews
Kiyonna is a fashion brand focused on plus-size women's apparel, offering dresses, occasionwear and separates through its own website and third-party retailers. Shoppers researching Kiyonna typically look for inclusive sizing, occasion-ready styles, and availability across sizes. When comparing options, consumers often check product photos, size guides, retailer availability, and the company’s return policy.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
17d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Service reports are mixed: some customers received proactive help locating sizes, while multiple reviews describe denied refunds and unresolved return disputes.
Share of mentions
Weak
19%
💰
Value for money
Review sample does not explicitly address pricing or perceived value; there is no consistent information about cost versus quality.
Share of mentions
Mixed
0%
⚡
User experience
Some shoppers praised an easy checkout and prompt shipping; several others reported unexpected shipments, difficult returns, and fit-related issues.
Share of mentions
Weak
22%
🔧
Product quality
Opinions split: a few reviewers noted well-made seams, accurate sizing and color range; others reported shiny fabric, poor fit or items not matching photos.
Share of mentions
Mixed
15%
📞
Communication
Communication varied: instances of timely, helpful replies exist, but several reviews describe broken promises in chat and contested return claims.
Share of mentions
Weak
19%
⭐
Overall experience
Overall feedback is mixed: some customers report repeat purchases and satisfaction; others cite refund problems, returns and misrepresented items.
Share of mentions
Mixed
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (May 2022 – October 2025).
"Shopping Experience At Kiyonna - A Delightful Surprise!"
"I recently purchased some clothing from Kiyonna and was impressed with their selection of plus size women's clothing. The website offered many different styles for a variety of occasions, including formal dresses, casual tops, and evening wear. I found the sizing to be accurate and appreciated the option to filter items by my specific size. One thing that stood out to me was the quality of the garments. They were well-made with attention paid to details like seams and stitching. I also appreciated that they offered a range of colors beyond just basic black. The checkout process was easy and shipping was prompt. When one item didn't fit quite right, their customer service team quickly worked with me to find an alternative solution which left me feeling satisfied. Overall, I would definitely shop at Kiyonna again for all my plus-size fashion needs due to both product quality along with great customer service experience so far!"
Orlo
Collected.reviews
May 16, 2022
Featured for: positive fit and service example
They are SCAMMERS
"They are SCAMMERS. They make you return the items via mail, then refuse to refund. Check their ratings online, this is a commonality. I have proof ite..."
Elle
Trustpilot
Oct 01, 2025
Featured for: refund dispute, severe negative example
A++++ for customer service!!
"I fell in love with a wedding gown from Kiyonna being sold online by Davids Bridal. I ordered the 3x online. A week later I got a brief email from DB..."
Kelly
Trustpilot
Oct 01, 2025
Featured for: customer service located size
the clothes are not flattering on me
"the clothes are not flattering on me. the fabric is shiny and shows bulges. I bought 3 items but had to return then, they wanted to..."
Cornelia Firth
Trustpilot
Oct 01, 2025
Featured for: fit complaints and refund difficulty
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 7 reviews
All Customer Reviews
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Elle
trustpilot.com
Oct 01, 2025
They are SCAMMERS
They are SCAMMERS. They make you return the items via mail, then refuse to refund. Check their ratings online, this is a commonality. I have proof ite...
K
Kelly
trustpilot.com
Oct 01, 2025
A++++ for customer service!!
I fell in love with a wedding gown from Kiyonna being sold online by Davids Bridal. I ordered the 3x online. A week later I got a brief email from DB...
R
Rosie Posie
trustpilot.com
Oct 01, 2025
I have just had the worst customer…
I have just had the worst customer experience with Kiyonna. I wanted the Middleton dress in 2x. Carrie, the Sales Manager while on the Chat function,...
K
Kathy
trustpilot.com
Oct 01, 2025
Great!
Great! My closet is full of Kiyonna dresses! And I look goooood in everyone. Can't identi...
C
Cornelia Firth
trustpilot.com
Oct 01, 2025
the clothes are not flattering on me
the clothes are not flattering on me. the fabric is shiny and shows bulges. I bought 3 items but had to return then, they wanted to...
J
Jessica289
trustpilot.com
Oct 01, 2025
Different
I guess it was a colorful dress but it was not when I received it. Was not what I expecte...
O
Orlo
Collected.reviews
May 16, 2022
"Shopping Experience At Kiyonna - A Delightful Surprise!"
I recently purchased some clothing from Kiyonna and was impressed with their selection of plus size women's clothing. The website offered many different styles for a variety of occasions, including formal dresses, casual tops, and evening wear. I found the sizing to be accurate and appreciated the option to filter items by my specific size.
One thing that stood out to me was the quality of the garments. They were well-made with attention paid to details like seams and stitching. I also appreciated that they offered a range of colors beyond just basic black.
The checkout process was easy and shipping was prompt. When one item didn't fit quite right, their customer service team quickly worked with me to find an alternative solution which left me feeling satisfied.
Overall, I would definitely shop at Kiyonna again for all my plus-size fashion needs due to both product quality along with great customer service experience so far!
Conclusion
Reviews show a split pattern for Kiyonna: several shoppers praise accurate sizing, garment construction and helpful staff who resolved size issues, while multiple others report denied refunds, contested returns and items that differed from expectations. The most common operational concerns in these reviews relate to returns, refunds and fulfillment or communication about held orders. If you are considering a purchase, check the listed return policy, document return shipments and review size guidance carefully. For occasion purchases, order early and verify retailer availability to reduce risk.