Kmall24
Experiences & Reviews
Kmall24 is an online retailer focused on selling Korean consumer goodsโK-pop merchandise, K-beauty, fashion and related itemsโto international customers. The platform offers cross-border shipping and common online payment flows aimed at buyers outside Korea. People searching reviews typically look for information about shipping times, payment options, product authenticity and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Fulfillment varies: some buyers report timely, well-packed shipments and clear improvements; others report long delays, lost parcels, or misaddressed orders.
Value for money
Many reviewers cite low prices, frequent free-shipping promos and rewards; a subset warns prices felt suspicious or that purchases became risky after service problems.
User experience
Checkout and site issues are common: limited payment methods reported, redirects to PayPal, and cases where debit cards or non-China payment flows failed.
Product quality
Most customers describe authentic products and protective packaging; a few reported items arriving with bumps, scratches or other transit damage.
Communication
Customer service experiences are inconsistent: some users praise prompt replies, while many report slow, incomplete responses, wrong tracking numbers, or no reply.
Overall experience
Overall impressions split: repeat buyers report satisfaction and platform improvements; others report unresolved orders, refunds escalated to PayPal, or never receiving goods.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (October 2025).
I found a few items on the site withโฆ
"I found a few items on the site with prices I now categorize as "too good to be true". PayPal send me a tracking number from USPS days later, only to..."
It was the best website to shop Korean products.
"I needed to buy some Korean products for my friends birthday. It is always hard to shop abroad because of the shipping fees and the international ship..."
Impossible to Use. Literally
"Honestly I was so excited when I found out about this website but now there's no point. I haven't been able to pay, there are only 2 pay options, Alip..."
Cancelled order 4 times - they sent it out anyway
"I ordered a few cosmetic products and a light stick on kmall24. The first obstacle I encountered was that they list credit card as a payment option bu..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (12) ยท Quotes shortened ยท As of: October 2025
I placed an order 15 days ago and myโฆ
I placed an order 15 days ago and my order hasn't even shipped. When I complained to customer service they did absolutely nothing to help. Would not r...
I found a few items on the site withโฆ
I found a few items on the site with prices I now categorize as "too good to be true". PayPal send me a tracking number from USPS days later, only to...
Impossible to Use. Literally
Honestly I was so excited when I found out about this website but now there's no point. I haven't been able to pay, there are only 2 pay options, Alip...
Never order from them again I orderedโฆ
Never order from them again I ordered an Astro concert dvd of โฌ47,94 on November 7th 2019 it is March 27th 2020 now and I stil got nothing I keep on m...
Do you know about Kmall24?
Since I'm interested in Korean culture, I bought many Korean products through overseas shipping mall. However, delivery fee was so expensive that I ca...
It was the best website to shop Korean products.
I needed to buy some Korean products for my friends birthday. It is always hard to shop abroad because of the shipping fees and the international ship...
As an introduction to my best friend
As an introduction to my best friend, As I heard that the price is cheap, I bought it by introduction. As my friend said, I could buy good products at...
I feel like Kmall24 is constantly improving
I ordered six times in Kmall24. The first order was shipped after three days, and I received my parcel after 12 days via K-Packet. At the time I wante...
Customer service sucks
Customer service sucks. They even provided wrong tracking number to fool you. And you have to wait for centuries for their incomplete reply, and to ma...
Cancelled order 4 times - they sent it out anyway
I ordered a few cosmetic products and a light stick on kmall24. The first obstacle I encountered was that they list credit card as a payment option bu...
Highly recommended
Highly recommended! I've bought from them many times and every time the box is filled with samples, gifts and genuine products. They...
Poor communication, won't shop there again
I wanted to shop for some Korean masks and accidentally found out this website had sale; 1 box of mask for 5$ sounded great, so I bought 3 boxes. Anyw...
Conclusion
Reviews for Kmall24 show a split picture. Many customers report authentic Korean products, frequent free-shipping promotions and, in positive cases, prompt customer replies and timely, well-packed delivery. At the same time, a substantial portion of reviewers describe slow or missing shipments, inconsistent customer support, payment or checkout limitations, tracking mismatches, and occasional damaged items. If you plan to buy, consider placing a small test order first, confirm acceptable payment methods before checkout, keep tracking and packaging photos, and use buyer-protection channels (for example, PayPal disputes) if problems arise.