Several reviewers describe repeated fulfillment problems and customer support that doesn’t help. Others praise authentic Korean products, low prices, and on-time delivery. Multiple complaints mention tracking issues and lack of replies. One review points to limited payment options for buyers outside China.
Examples from available reviews (Mar 2026).
Order not shipped after 15 days and customer service was unhelpful.
“my order hasn't even shipped.”
Tracking number mismatched and seller was unresponsive, PayPal claim denied.
“the tracking number was to a completely different address”
Convenient shopping with free shipping promotions and prompt customer support.
“my parcel arrived after a week or so and it was packed in bubble wrap to prevent from damages.”
Kmall24 offers authentic Korean products with cheaper shipping promotions.
“Kmall24 provides 100% Korean products, very reliable”
Most negative feedback centers on fulfillment. Several reviews describe orders that never shipped, long waits, or packages arriving damaged. A few comments also say orders were shipped even after customers asked to cancel.
Positive feedback highlights authentic Korean products and competitive prices. Several reviewers cite low prices and free-shipping promotions as reasons to buy. Few negative reviews question the value itself.
Checkout experiences range from easy to blocked. Some buyers mention careful packaging and fast delivery. One review specifically notes payment difficulties for customers outside Mainland China.
Many reviewers say the items are genuine Korean products, sometimes with samples or small gifts included. A smaller number report damaged items. The reviews do not raise consistent complaints about product descriptions.
Communication complaints focus on support that doesn’t respond and tracking information that doesn’t match. Several reviewers say they couldn’t get useful help, and one mentions a PayPal claim being denied after poor communication. Other reviews, however, describe quick and helpful replies.
Reviews split clearly between good and bad experiences. Some customers report dependable delivery and strong value. Others describe orders that were never resolved and frustrating interactions with support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Quotes shortened · As of: March 2026
Order not shipped after 15 days and customer service was unhelpful.
“my order hasn't even shipped.”
Tracking number mismatched and seller was unresponsive, PayPal claim denied.
“the tracking number was to a completely different address”
Website payment options limited; non-China users cannot complete payment.
“only 2 pay options, Alipay (only works if you live in Mainland China)”
Order never arrived after months and customer service stopped responding.
“it is March 27th 2020 now and I stil got nothing”
Kmall24 offers authentic Korean products with cheaper shipping promotions.
“Kmall24 provides 100% Korean products, very reliable”
Convenient shopping with free shipping promotions and prompt customer support.
“my parcel arrived after a week or so and it was packed in bubble wrap to prevent from damages.”
Bought affordable items from Kmall24 and received them on time.
“I could buy good products at a low price at Kmall24.”
Initial shipping delays improved over time leading to reliable service now.
“I feel like Kmall24 is constantly improving”
Customer service unhelpful and provided incorrect tracking information.
“Customer service sucks.”
Company shipped cancelled order and items arrived damaged despite requests.
“they sent it out anyway.”
Consistently receives gifts, genuine products and prompt customer service.
“box is filled with samples, gifts and genuine products.”
Missing item and poor customer service communication, though items authentic.
“the customer service SUCKS.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kmall24 runs an online shop focused on Korean beauty, skincare, snacks, and lifestyle items. Each product page lists descriptions, photos, and prices. The store ships from South Korea to international customers and shares tracking details. Support is available through email and online forms for order and product questions.