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We Collect & Analyze Reviews

Kmall24
Experiences & Reviews

Kmall24 is an online retailer focused on selling Korean consumer goodsโ€”K-pop merchandise, K-beauty, fashion and related itemsโ€”to international customers. The platform offers cross-border shipping and common online payment flows aimed at buyers outside Korea. People searching reviews typically look for information about shipping times, payment options, product authenticity and customer service.

Overview & Key Metrics

Reviews Analyzed 12
Positive Sentiment 42%
Latest Review 17d
Overall Rating
2.8

Our Analysis

๐ŸŽฏ

Service quality

Fulfillment varies: some buyers report timely, well-packed shipments and clear improvements; others report long delays, lost parcels, or misaddressed orders.

Share of mentions
22%
Mixed
๐Ÿ’ฐ

Value for money

Many reviewers cite low prices, frequent free-shipping promos and rewards; a subset warns prices felt suspicious or that purchases became risky after service problems.

Share of mentions
14%
Mixed
โšก

User experience

Checkout and site issues are common: limited payment methods reported, redirects to PayPal, and cases where debit cards or non-China payment flows failed.

Share of mentions
12%
Weak
๐Ÿ”ง

Product quality

Most customers describe authentic products and protective packaging; a few reported items arriving with bumps, scratches or other transit damage.

Share of mentions
10%
Strong
๐Ÿ“ž

Communication

Customer service experiences are inconsistent: some users praise prompt replies, while many report slow, incomplete responses, wrong tracking numbers, or no reply.

Share of mentions
20%
Weak
โญ

Overall experience

Overall impressions split: repeat buyers report satisfaction and platform improvements; others report unresolved orders, refunds escalated to PayPal, or never receiving goods.

Share of mentions
23%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 12 reviews

All Customer Reviews

Sources: Trustpilot (12) ยท Quotes shortened ยท As of: October 2025

A
Angela R
trustpilot.com Oct 01, 2025

I placed an order 15 days ago and myโ€ฆ

I placed an order 15 days ago and my order hasn't even shipped. When I complained to customer service they did absolutely nothing to help. Would not r...

C
Cisco
trustpilot.com Oct 01, 2025

I found a few items on the site withโ€ฆ

I found a few items on the site with prices I now categorize as "too good to be true". PayPal send me a tracking number from USPS days later, only to...

I
Imogen
trustpilot.com Oct 01, 2025

Impossible to Use. Literally

Honestly I was so excited when I found out about this website but now there's no point. I haven't been able to pay, there are only 2 pay options, Alip...

M
Mariรซlle Weidgraaf
trustpilot.com Oct 01, 2025

Never order from them again I orderedโ€ฆ

Never order from them again I ordered an Astro concert dvd of โ‚ฌ47,94 on November 7th 2019 it is March 27th 2020 now and I stil got nothing I keep on m...

A
Agatha
trustpilot.com Oct 01, 2025

Do you know about Kmall24?

Since I'm interested in Korean culture, I bought many Korean products through overseas shipping mall. However, delivery fee was so expensive that I ca...

K
Kate
trustpilot.com Oct 01, 2025

It was the best website to shop Korean products.

I needed to buy some Korean products for my friends birthday. It is always hard to shop abroad because of the shipping fees and the international ship...

A
Arianna
trustpilot.com Oct 01, 2025

As an introduction to my best friend

As an introduction to my best friend, As I heard that the price is cheap, I bought it by introduction. As my friend said, I could buy good products at...

M
Michael Morris
trustpilot.com Oct 01, 2025

I feel like Kmall24 is constantly improving

I ordered six times in Kmall24. The first order was shipped after three days, and I received my parcel after 12 days via K-Packet. At the time I wante...

G
Gret Chen
trustpilot.com Oct 01, 2025

Customer service sucks

Customer service sucks. They even provided wrong tracking number to fool you. And you have to wait for centuries for their incomplete reply, and to ma...

P
Patricia Zwicker
trustpilot.com Oct 01, 2025

Cancelled order 4 times - they sent it out anyway

I ordered a few cosmetic products and a light stick on kmall24. The first obstacle I encountered was that they list credit card as a payment option bu...

N
Nameun Kim
trustpilot.com Oct 01, 2025

Highly recommended

Highly recommended! I've bought from them many times and every time the box is filled with samples, gifts and genuine products. They...

k
kimi
trustpilot.com Oct 01, 2025

Poor communication, won't shop there again

I wanted to shop for some Korean masks and accidentally found out this website had sale; 1 box of mask for 5$ sounded great, so I bought 3 boxes. Anyw...

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Conclusion

Reviews for Kmall24 show a split picture. Many customers report authentic Korean products, frequent free-shipping promotions and, in positive cases, prompt customer replies and timely, well-packed delivery. At the same time, a substantial portion of reviewers describe slow or missing shipments, inconsistent customer support, payment or checkout limitations, tracking mismatches, and occasional damaged items. If you plan to buy, consider placing a small test order first, confirm acceptable payment methods before checkout, keep tracking and packaging photos, and use buyer-protection channels (for example, PayPal disputes) if problems arise.