Reviews Analyzed
12
We Collect & Analyze Reviews
Kmall24
Experiences & Reviews
Kmall24 is an online retailer focused on selling Korean consumer goods—K-pop merchandise, K-beauty, fashion and related items—to international customers. The platform offers cross-border shipping and common online payment flows aimed at buyers outside Korea. People searching reviews typically look for information about shipping times, payment options, product authenticity and customer service.
Overview & Key Metrics
Positive Sentiment
42%
Latest Review
17d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Fulfillment varies: some buyers report timely, well-packed shipments and clear improvements; others report long delays, lost parcels, or misaddressed orders.
Share of mentions
Mixed
22%
💰
Value for money
Many reviewers cite low prices, frequent free-shipping promos and rewards; a subset warns prices felt suspicious or that purchases became risky after service problems.
Share of mentions
Mixed
14%
⚡
User experience
Checkout and site issues are common: limited payment methods reported, redirects to PayPal, and cases where debit cards or non-China payment flows failed.
Share of mentions
Weak
12%
🔧
Product quality
Most customers describe authentic products and protective packaging; a few reported items arriving with bumps, scratches or other transit damage.
Share of mentions
Strong
10%
📞
Communication
Customer service experiences are inconsistent: some users praise prompt replies, while many report slow, incomplete responses, wrong tracking numbers, or no reply.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions split: repeat buyers report satisfaction and platform improvements; others report unresolved orders, refunds escalated to PayPal, or never receiving goods.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (October 2025).
I found a few items on the site with…
"I found a few items on the site with prices I now categorize as "too good to be true". PayPal send me a tracking number from USPS days later, only to..."
Cisco
Trustpilot
Oct 01, 2025
Featured for: tracking mismatch, seller silence
It was the best website to shop Korean products.
"I needed to buy some Korean products for my friends birthday. It is always hard to shop abroad because of the shipping fees and the international ship..."
Kate
Trustpilot
Oct 01, 2025
Featured for: positive: prompt CS, reliable shipping
Impossible to Use. Literally
"Honestly I was so excited when I found out about this website but now there's no point. I haven't been able to pay, there are only 2 pay options, Alip..."
Imogen
Trustpilot
Oct 01, 2025
Featured for: payment options unavailable outside China
Cancelled order 4 times - they sent it out anyway
"I ordered a few cosmetic products and a light stick on kmall24. The first obstacle I encountered was that they list credit card as a payment option bu..."
Patricia Zwicker
Trustpilot
Oct 01, 2025
Featured for: ignored cancellation; items damaged
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Trustpilot (12) · Quotes shortened · As of: October 2025
A
Angela R
trustpilot.com
Oct 01, 2025
I placed an order 15 days ago and my…
I placed an order 15 days ago and my order hasn't even shipped. When I complained to customer service they did absolutely nothing to help. Would not r...
C
Cisco
trustpilot.com
Oct 01, 2025
I found a few items on the site with…
I found a few items on the site with prices I now categorize as "too good to be true". PayPal send me a tracking number from USPS days later, only to...
I
Imogen
trustpilot.com
Oct 01, 2025
Impossible to Use. Literally
Honestly I was so excited when I found out about this website but now there's no point. I haven't been able to pay, there are only 2 pay options, Alip...
M
Mariëlle Weidgraaf
trustpilot.com
Oct 01, 2025
Never order from them again I ordered…
Never order from them again I ordered an Astro concert dvd of €47,94 on November 7th 2019 it is March 27th 2020 now and I stil got nothing I keep on m...
A
Agatha
trustpilot.com
Oct 01, 2025
Do you know about Kmall24?
Since I'm interested in Korean culture, I bought many Korean products through overseas shipping mall. However, delivery fee was so expensive that I ca...
K
Kate
trustpilot.com
Oct 01, 2025
It was the best website to shop Korean products.
I needed to buy some Korean products for my friends birthday. It is always hard to shop abroad because of the shipping fees and the international ship...
A
Arianna
trustpilot.com
Oct 01, 2025
As an introduction to my best friend
As an introduction to my best friend, As I heard that the price is cheap, I bought it by introduction. As my friend said, I could buy good products at...
M
Michael Morris
trustpilot.com
Oct 01, 2025
I feel like Kmall24 is constantly improving
I ordered six times in Kmall24. The first order was shipped after three days, and I received my parcel after 12 days via K-Packet. At the time I wante...
G
Gret Chen
trustpilot.com
Oct 01, 2025
Customer service sucks
Customer service sucks. They even provided wrong tracking number to fool you. And you have to wait for centuries for their incomplete reply, and to ma...
P
Patricia Zwicker
trustpilot.com
Oct 01, 2025
Cancelled order 4 times - they sent it out anyway
I ordered a few cosmetic products and a light stick on kmall24. The first obstacle I encountered was that they list credit card as a payment option bu...
N
Nameun Kim
trustpilot.com
Oct 01, 2025
Highly recommended
Highly recommended! I've bought from them many times and every time the box is filled with samples, gifts and genuine products. They...
k
kimi
trustpilot.com
Oct 01, 2025
Poor communication, won't shop there again
I wanted to shop for some Korean masks and accidentally found out this website had sale; 1 box of mask for 5$ sounded great, so I bought 3 boxes. Anyw...
Conclusion
Reviews for Kmall24 show a split picture. Many customers report authentic Korean products, frequent free-shipping promotions and, in positive cases, prompt customer replies and timely, well-packed delivery. At the same time, a substantial portion of reviewers describe slow or missing shipments, inconsistent customer support, payment or checkout limitations, tracking mismatches, and occasional damaged items. If you plan to buy, consider placing a small test order first, confirm acceptable payment methods before checkout, keep tracking and packaging photos, and use buyer-protection channels (for example, PayPal disputes) if problems arise.