Reviews for Kmall24 show a split picture. Many customers report authentic Korean products, frequent free-shipping promotions and, in positive cases, prompt customer replies and timely, well-packed delivery. At the same time, a substantial portion of reviewers describe slow or missing shipments, inconsistent customer support, payment or checkout limitations, tracking mismatches, and occasional damaged items. If you plan to buy, consider placing a small test order first, confirm acceptable payment methods before checkout, keep tracking and packaging photos, and use buyer-protection channels (for example, PayPal disputes) if problems arise.
Examples from available reviews (Feb 2026).
Tracking number mismatched and seller was unresponsive, PayPal claim denied.
“the tracking number was to a completely different address”
Convenient shopping with free shipping promotions and prompt customer support.
“my parcel arrived after a week or so and it was packed in bubble wrap to prevent from damages.”
Website payment options limited; non-China users cannot complete payment.
“only 2 pay options, Alipay (only works if you live in Mainland China)”
Company shipped cancelled order and items arrived damaged despite requests.
“they sent it out anyway.”
Fulfillment varies: some buyers report timely, well-packed shipments and clear improvements; others report long delays, lost parcels, or misaddressed orders.
Many reviewers cite low prices, frequent free-shipping promos and rewards; a subset warns prices felt suspicious or that purchases became risky after service problems.
Checkout and site issues are common: limited payment methods reported, redirects to PayPal, and cases where debit cards or non-China payment flows failed.
Most customers describe authentic products and protective packaging; a few reported items arriving with bumps, scratches or other transit damage.
Customer service experiences are inconsistent: some users praise prompt replies, while many report slow, incomplete responses, wrong tracking numbers, or no reply.
Overall impressions split: repeat buyers report satisfaction and platform improvements; others report unresolved orders, refunds escalated to PayPal, or never receiving goods.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Quotes shortened · As of: February 2026
Order not shipped after 15 days and customer service was unhelpful.
“my order hasn't even shipped.”
Tracking number mismatched and seller was unresponsive, PayPal claim denied.
“the tracking number was to a completely different address”
Website payment options limited; non-China users cannot complete payment.
“only 2 pay options, Alipay (only works if you live in Mainland China)”
Order never arrived after months and customer service stopped responding.
“it is March 27th 2020 now and I stil got nothing”
Kmall24 offers authentic Korean products with cheaper shipping promotions.
“Kmall24 provides 100% Korean products, very reliable”
Convenient shopping with free shipping promotions and prompt customer support.
“my parcel arrived after a week or so and it was packed in bubble wrap to prevent from damages.”
Bought affordable items from Kmall24 and received them on time.
“I could buy good products at a low price at Kmall24.”
Initial shipping delays improved over time leading to reliable service now.
“I feel like Kmall24 is constantly improving”
Customer service unhelpful and provided incorrect tracking information.
“Customer service sucks.”
Company shipped cancelled order and items arrived damaged despite requests.
“they sent it out anyway.”
Consistently receives gifts, genuine products and prompt customer service.
“box is filled with samples, gifts and genuine products.”
Missing item and poor customer service communication, though items authentic.
“the customer service SUCKS.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kmall24 is an online retailer focused on selling Korean consumer goods—K-pop merchandise, K-beauty, fashion and related items—to international customers. The platform offers cross-border shipping and common online payment flows aimed at buyers outside Korea. People searching reviews typically look for information about shipping times, payment options, product authenticity and customer service.