Customers often praise Modlily for low prices, a broad selection, and a simple online checkout. Many reviewers say items arrive with a good fit, true-to-photo colors, and acceptable fabric. A sizable share describe fulfillment problems: orders that never ship, long delays, no tracking, and disputes over refunds or store credit. Overall ratings split sharply between high product satisfaction and major service failures.
Examples from available reviews (Jun 2025 – Mar 2026).
Vendor never shipped the order and would not issue a refund.
“Modlilly is a complete scam. They never shipped my order and will not issue a refund.”
Swimsuits were cheaply made and shipping was extremely slow; customer service poor.
“Cheaply made, extremely slow shipping & non-existent customer service.”
Products were high quality, well packaged, and delivered quickly.
“Fabulous products with great quality and good price.”
Modlily makes buying things easy.
“Modlily makes buying things easy.”
Several reviews describe fulfillment that broke down. Multiple 1-star posts mention orders that never shipped, missing tracking, and refunds that were withheld or replaced with store credit. Other reviewers describe fast, knowledgeable agents who fixed issues quickly.
Many reviewers highlight low prices, frequent deals, and what they see as strong value. Some point to especially good bargains on swimwear and seasonal items. A smaller group ties the low prices to occasional lower-quality materials.
Reviewers often describe ordering as quick and easy, and they call out the size charts as helpful. Shoppers also mention a wide selection with many colors and styles. A few note confusing coupons, but those complaints are limited.
Many reviews praise fit, accurate colors, and good fabric on items that arrived. Others report garments that feel flimsy, look dull, or have poor finishing. Reviews show a clear split between well-made pieces and occasional quality misses.
Some reviewers say staff responded quickly by email or text and fixed address problems. Others report no phone access, unhelpful replies, missing return QR codes, and misleading listing details. Fast responses appear in the reviews, but so do repeated communication failures.
Many customers report smooth purchases with good fit, strong value, and fast delivery. A notable set of 1-star reviews describe non-delivery, slow shipping, and refund disputes. Overall, reviews show a polarized mix with sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: March 2026
Couldn't complete return because required QR code was missing and support was unhelpful.
“There is no telephone number or human being to help.”
Always receives nice items at great prices.
“Always nice items. Great prices”
Thea helped within minutes and was pleasant to talk with.
“Thea helped me within minutes and was a pleasure to talk with! Thank you sooooo much!”
Order never arrived and the company did not respond to contact.
“They never respond.”
Reviewer described the products as nice.
“Nice products”
Offers unique styles but sometimes products appear cheaply made.
“At times I have ordered and the product looked cheaply made so I look closely before I buy.”
Wide variety of styles suitable for different bodies and ages.
“The shopping is nice and there is a wide variety of styles to meet the differences in body shapes and ages to choose from.”
Company offers reasonable prices and nice quality.
“Great company, reasonable prices and nice quality.”
Swimwear offers tummy control, perfect fit, and comfort.
“I love the swimwear. Great tummy control and perfect fit and very comfortable. I have bought two so far and buying more. Highly recommend.”
Silver two-piece and cover-up covered scars and looked dressy for pool party.
“The bright silver color is gorgeous and dressy for a future pool party in Chicago.”
First order was lost but company reordered and delivered within 2.5 weeks.
“Well the first order got lost in the mail but they reordered the items and I got them within 2 1/2 weeks.”
Ordering process is great but shipping takes a long time.
“Ordering is great, but shipping takes forever.”
Ordering was easy and quick; hopes products match pictures.
“Easy and quick to order hopefully will be as good as pictures when they arrive”
Customer service was quick and knowledgeable; awaiting shipment.
“Direct , knowledgeable, and helpful...hopefully the dresses will ship soon...”
Ordering was very easy and selection was large.
“Very easy to order and a large selection to pick from”
Paid for order but received no tracking and couldn't get help.
“never received tracking number and unable to receive help.”
Found great deals, beautiful clothes, and great customer service.
“Such great deals, beautiful clothes, great customer service!”
Very easy to find desired items with various colors and styles.
“Very easy to choose what I m looking for. There are different colors and styles to choose from.”
First-time purchase found process easy and relied on size guide.
“First time purchase so hope size is correct on your size guide and that is what I based my purchases on. The process was easy so if all fits I will purchase attire again.”
Modlily makes buying things easy.
“Modlily makes buying things easy.”
Shopping and checkout were easy and the sizing chart helped.
“I found it easy to shop and check out each item. Sizing chart helped. Hopefully everything will fit when I receive the shipment.”
Swimsuits were cheaply made and shipping was extremely slow; customer service poor.
“Cheaply made, extremely slow shipping & non-existent customer service.”
Garment looked dull and cheap compared to the product picture.
“looked dull and cheap compared to the picture.”
Order cancelled but refund not issued; store credited account instead.
“it had been issued as a credit to me for a future purchase.”
Vendor never shipped the order and would not issue a refund.
“Modlilly is a complete scam. They never shipped my order and will not issue a refund.”
Item never shipped and company refused refund or delivery date.
“They never shipped the item I ordered”
Received three swimsuits and was very happy with all.
“Received three swimsuits and very happy with all of them.”
Item had a perfect fit and lovely colors.
“Perfect fit and lovely colours.”
Products were high quality, well packaged, and delivered quickly.
“Fabulous products with great quality and good price.”
Products are good but shipping may arrive after the cruise.
“may not receive the items till after my cruise”
Company corrected address mistake by email and delivered promptly.
“Contacted Modlily by email they corrected the problem and I received them promptly.”
Item was delayed or out of stock and refunds were poorly handled.
“Poor customer service and shipping is very slow.”
Fabric was cheap, flimsy, and unironable; reviewer will not buy again.
“Awful,cheap fabric,wrinkles ,but not iron able.”
Company responded promptly and kept the customer updated during delays.
“They responded when I texted them very promptly.”
Fabric quality and color matched the advertisement; delivery was quick.
“The quality of the fabric / stretch was really amazing.”
Items missed delivery dates despite expedited shipping and poor refund resolution.
“The order arrived 1 week INTO my vacation.”
Two bathing suits arrived with beautiful colors and great fit.
“beautiful colours and great fit.”
Coupons advertised but often unavailable due to limited quantity restrictions.
“I have never once been able to use a coupon for a discount.”
Order not delivered after over a month and tracking was nonexistent.
“ordered over a month ago and still not here. totally unacceptable tracking is really nonexistent”
Ad presented items misleadingly, making the listing feel deceitful.
“It is deceptive advertising.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modlily is an online retailer that sells women’s clothing. The site offers dresses, swimwear, tops, bottoms, and accessories in multiple categories. Each product page shows photos, descriptions, and size charts to guide choices. Orders go through the company’s e-commerce checkout, and shipments are delivered to customer addresses. The website also provides account tools, order tracking, and standard customer support options.