Reviews show a split consumer experience for Modlily. Many reviewers report reliable sizing, good materials and low prices—examples include multiple customers praising fit, value and quick issue resolution. At the same time, several detailed complaints cite poor construction, misleading product images, missing deliveries and difficulties securing full refunds. If you consider ordering, check sizing charts carefully, review return policies (fees were mentioned), and keep documentation for refunds or disputes. Prospective buyers looking for budget swimwear or staple apparel may find value, but weigh the return process risk when ordering multiple or high-value items.
Examples from available reviews (Jun 2025 – Feb 2026).
Ordered blouses, disliked quality, had refund difficulties and partial reimbursement.
“This company is a total scam.”
Swimsuits were poorly made and returns were too difficult.
“these pathetic swimsuits.”
Shirts fit well, were well made, and reasonably priced.
“fit true to form, are exceptually made and priced right.”
My issue with the order was resolved quickly.
“The issue was resolved quickly!”
Shipping and returns show mixed outcomes: many customers report timely delivery and quick issue resolution, while others describe missing orders and difficult returns.
Perceived value varies: some reviewers highlight very low prices and good deals, while others call products cheap and not worth the cost.
Site and listing experience has issues for some shoppers: confusing coupons, unclear fit photos and misleading product images were reported.
Most mentions praise fit and material quality, with repeat buyers reporting reliable sizing; a minority report poor fabrics and construction problems.
Customer service is frequently described as helpful and responsive, with several quick issue resolutions, though a few refunds were contested.
Overall impressions skew positive: many repeat customers report satisfaction with fit and value, while a subset report returns and refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: February 2026
Couldn't complete return because required QR code was missing and support was unhelpful.
“There is no telephone number or human being to help.”
Always receives nice items at great prices.
“Always nice items. Great prices”
Thea helped within minutes and was pleasant to talk with.
“Thea helped me within minutes and was a pleasure to talk with! Thank you sooooo much!”
Order never arrived and the company did not respond to contact.
“They never respond.”
Reviewer described the products as nice.
“Nice products”
Offers unique styles but sometimes products appear cheaply made.
“At times I have ordered and the product looked cheaply made so I look closely before I buy.”
Wide variety of styles suitable for different bodies and ages.
“The shopping is nice and there is a wide variety of styles to meet the differences in body shapes and ages to choose from.”
Company offers reasonable prices and nice quality.
“Great company, reasonable prices and nice quality.”
Swimwear offers tummy control, perfect fit, and comfort.
“I love the swimwear. Great tummy control and perfect fit and very comfortable. I have bought two so far and buying more. Highly recommend.”
Silver two-piece and cover-up covered scars and looked dressy for pool party.
“The bright silver color is gorgeous and dressy for a future pool party in Chicago.”
First order was lost but company reordered and delivered within 2.5 weeks.
“Well the first order got lost in the mail but they reordered the items and I got them within 2 1/2 weeks.”
Ordering process is great but shipping takes a long time.
“Ordering is great, but shipping takes forever.”
Ordering was easy and quick; hopes products match pictures.
“Easy and quick to order hopefully will be as good as pictures when they arrive”
Customer service was quick and knowledgeable; awaiting shipment.
“Direct , knowledgeable, and helpful...hopefully the dresses will ship soon...”
Ordering was very easy and selection was large.
“Very easy to order and a large selection to pick from”
Paid for order but received no tracking and couldn't get help.
“never received tracking number and unable to receive help.”
Found great deals, beautiful clothes, and great customer service.
“Such great deals, beautiful clothes, great customer service!”
Very easy to find desired items with various colors and styles.
“Very easy to choose what I m looking for. There are different colors and styles to choose from.”
First-time purchase found process easy and relied on size guide.
“First time purchase so hope size is correct on your size guide and that is what I based my purchases on. The process was easy so if all fits I will purchase attire again.”
Modlily makes buying things easy.
“Modlily makes buying things easy.”
Shopping and checkout were easy and the sizing chart helped.
“I found it easy to shop and check out each item. Sizing chart helped. Hopefully everything will fit when I receive the shipment.”
Swimsuits were cheaply made and shipping was extremely slow; customer service poor.
“Cheaply made, extremely slow shipping & non-existent customer service.”
Garment looked dull and cheap compared to the product picture.
“looked dull and cheap compared to the picture.”
Order cancelled but refund not issued; store credited account instead.
“it had been issued as a credit to me for a future purchase.”
Vendor never shipped the order and would not issue a refund.
“Modlilly is a complete scam. They never shipped my order and will not issue a refund.”
Item never shipped and company refused refund or delivery date.
“They never shipped the item I ordered”
Received three swimsuits and was very happy with all.
“Received three swimsuits and very happy with all of them.”
Item had a perfect fit and lovely colors.
“Perfect fit and lovely colours.”
Products were high quality, well packaged, and delivered quickly.
“Fabulous products with great quality and good price.”
Products are good but shipping may arrive after the cruise.
“may not receive the items till after my cruise”
Company corrected address mistake by email and delivered promptly.
“Contacted Modlily by email they corrected the problem and I received them promptly.”
Item was delayed or out of stock and refunds were poorly handled.
“Poor customer service and shipping is very slow.”
Fabric was cheap, flimsy, and unironable; reviewer will not buy again.
“Awful,cheap fabric,wrinkles ,but not iron able.”
Company responded promptly and kept the customer updated during delays.
“They responded when I texted them very promptly.”
Fabric quality and color matched the advertisement; delivery was quick.
“The quality of the fabric / stretch was really amazing.”
Items missed delivery dates despite expedited shipping and poor refund resolution.
“The order arrived 1 week INTO my vacation.”
Two bathing suits arrived with beautiful colors and great fit.
“beautiful colours and great fit.”
Coupons advertised but often unavailable due to limited quantity restrictions.
“I have never once been able to use a coupon for a discount.”
Order not delivered after over a month and tracking was nonexistent.
“ordered over a month ago and still not here. totally unacceptable tracking is really nonexistent”
Ad presented items misleadingly, making the listing feel deceitful.
“It is deceptive advertising.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modlily is an online apparel retailer that sells budget-friendly women’s clothing, swimwear and accessories through a direct-to-consumer e-commerce site. The store commonly uses promotional coupons and size charts to assist shoppers and offers standard online order, shipping and return procedures.