Recent reviews show repeated issues around orders, subscriptions, and customer support responsiveness. Several customers reported billing problems or receiving fewer or incorrect items than advertised, while others described long transit times and difficult return experiences. At the same time, a small number of reviewers praised individual products, such as a bag. If you consider purchasing, check subscription cancellation and billing policies, confirm expected item counts for boxes, and document communications with support to help resolve disputes.
Examples from available reviews (Dec 2021 – Feb 2026).
Company auto-charged after cancellation and poorly managed subscriptions.
“Auto charged my acct after I canceled my subscription.”
Subscription box lacked promised baits and contained incorrect types.
“i got 6 and they were all for bass.”
Order stuck in transit for long time and customer service unhelpful.
“response from customer service is really shady”
Reviewer praises the bag and thanks the company.
“the best BAG ever”
Several reviewers describe problems with returns, delayed orders, and subscription handling; these service issues led to frustration and lost confidence.
Customers reported receiving fewer or incorrect items than advertised and felt the subscription or purchase did not match expectations.
No reviews discussed website or app navigation, checkout, or digital usability; there is no clear signal about the digital user experience.
Product reports are mixed: one positive comment about a bag, but complaints about a thin hoodie and boxes with wrong or missing baits.
Multiple customers describe billing errors, unhelpful responses, and shading from support when they raised issues about orders or cancellations.
Most reviewers expressed disappointment with orders, delivery, or service; one review gave a positive product endorsement amid the negatives.
For each review, the core experience based on original source reviews.
Sources: bbb.org (8) · Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company auto-charged after cancellation and poorly managed subscriptions.
“Auto charged my acct after I canceled my subscription.”
Subscription box lacked promised baits and contained incorrect types.
“i got 6 and they were all for bass.”
Order stuck in transit for long time and customer service unhelpful.
“response from customer service is really shady”
Reviewer praises the bag and thanks the company.
“the best BAG ever”
Order not shipped after nearly a full week.
“Nearly a full week and order has not even been shipped?”
Company resolved an order mix-up quickly and communicated well.
“they fixed the problem right away.”
Company handled misdelivery respectfully and replaced subscription box.
“He assured me that they would replace the box if mine didn't turn up.”
Prepaid subscription was repeatedly renewed without approval and not refunded.
“continually re subscribed without pre approval”
Received poor-quality items and no returns or phone support.
“The stuff they did send me was of horrible quality”
Box was missing items and customer service was poor.
“Was not given all of the items for my box.”
Paid for two-day shipping but package delayed and refund denied.
“Monsterbass will not answer me about a refund”
Reviewer alleges errors, missing items, and deceptive offers.
“This place is nothing but scams.”
I'd like to say I was impressed, but I was not. The MB Classic Logo Hoodie is advertised as being, quote, "thick, soft, and warm." However, this is not true. While the material is of a thicker quality than what you would find in your average hoodie or sweatshirt, it's still not thick enough to keep me warm on even the coldest days out on the lake. The hood was also of a poor design - it does not fit over my head with any ease and without forcing. I was not satisfied with the purchase and I wanted a refund. When I heard about the difficulties in the return process, I chose to keep it to avoid the hassle.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MonsterBass is a consumer brand associated with fishing products, apparel, and subscription tackle offerings. Shoppers researching MonsterBass typically look for information on subscription bait boxes, branded bags and clothing, delivery and returns experiences, and customer support responsiveness. This summary helps potential buyers quickly assess recurring review themes and common consumer issues.