Customers often mention fast dispatch, clear product pages, and sharp prices. Several shoppers also describe quick fixes when issues came up. Others report orders that never shipped, wrong or damaged items, and refunds that were withheld or slow. Negative reviews repeatedly cite payment errors and missing shipping updates.
Examples from available reviews (Dec 2021 – Mar 2026).
Helmets arrived quickly and refund processed promptly after return.
“They arrived in Hungary in 3 days.”
Website is good with easy ordering and excellent prices.
“Good website, easy ordering process, excellent prices including shipping.”
Ordered in-stock items but order remained unshipped after a month.
“Ordered in stock items, followed up with multiple emails each week”
Payment glitch occurred and company failed to communicate until refund.
“After confirming payment thru PayPal I was returned to a blank page.”
Many reviews describe breakdowns in fulfillment: orders that never shipped, long shipping delays, or deliveries marked as completed that customers contest. Several mention wrong or damaged items and disputes over refund amounts during returns. Other reviews, in contrast, describe fast delivery and refunds handled quickly in specific cases.
Some reviewers point to low prices and good value at checkout. Others report added costs from exchanges, amounts held back from refunds, or money tied up during slow refunds. Value comments appear, but less often than shipping and returns complaints.
Many shoppers say the website makes ordering easy, with clear product details and a working Click & Collect option. A smaller but noticeable set report payment glitches that stop checkout and say return labels cost too much. Mentions of navigation and product pages stay consistently positive.
Several reviews say items arrived in the wrong size, with visible scratches, or were described as defective. Others report products arriving in good condition and matching expectations for fit. Complaints recur about damaged items not being replaced or reimbursed.
A sizable group praises fast replies from support and clear shipping updates when cases get resolved. Other reviews describe little or no communication during long delays, payment issues, or missing deliveries. Negative accounts repeatedly mention failed payment confirmations and slow updates about refunds.
Reviews split between smooth, positive purchases and clear failures around shipping and returns. Many satisfied customers describe hassle-free orders and good value. At the same time, many complaints focus on returns that stall, shipments that never arrive, and refunds that are slow or withheld.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer support responded quickly and order was dispatched promptly.
“they replied in about 15 minutes.”
Customer support responded quickly and order was dispatched promptly.
“they replied in about 15 minutes.”
Item showed available but later discontinued and company offered a replacement.
“On their site it said it was available.”
Item showed available but later discontinued and company offered a replacement.
“On their site it said it was available.”
Received wrong boots; communication poor and refund deducted freight cost.
“Purchased riding boots but was sent the wrong style and size.”
Received wrong boots; communication poor and refund deducted freight cost.
“Purchased riding boots but was sent the wrong style and size.”
Items shipped quickly, no issues; reviewer highly recommends company.
“Placed the order friday and tuesday arrived in Romania.”
Items shipped quickly, no issues; reviewer highly recommends company.
“Placed the order friday and tuesday arrived in Romania.”
Helmets arrived quickly and refund processed promptly after return.
“They arrived in Hungary in 3 days.”
Helmets arrived quickly and refund processed promptly after return.
“They arrived in Hungary in 3 days.”
Website is good with easy ordering and excellent prices.
“Good website, easy ordering process, excellent prices including shipping.”
Website is good with easy ordering and excellent prices.
“Good website, easy ordering process, excellent prices including shipping.”
Unable to complete payment and concerned about high return label cost.
“I am not allowed to pay?”
Unable to complete payment and concerned about high return label cost.
“I am not allowed to pay?”
Good experience with quick shipping and reliable service.
“Good experience, quick shipping, german ordnung.”
Good experience with quick shipping and reliable service.
“Good experience, quick shipping, german ordnung.”
Payment glitch occurred and company failed to communicate until refund.
“After confirming payment thru PayPal I was returned to a blank page.”
Payment glitch occurred and company failed to communicate until refund.
“After confirming payment thru PayPal I was returned to a blank page.”
Company claims delivery occurred though reviewer says package never arrived.
“I got notification from DHL that the package was delivered, which never happened.”
Company claims delivery occurred though reviewer says package never arrived.
“I got notification from DHL that the package was delivered, which never happened.”
Ordered in-stock items but order remained unshipped after a month.
“Ordered in stock items, followed up with multiple emails each week”
Ordered in-stock items but order remained unshipped after a month.
“Ordered in stock items, followed up with multiple emails each week”
Customer paid for return label but never received it; issue unresolved.
“I followed this. Paid the bill. Nothing. No label.”
Customer paid for return label but never received it; issue unresolved.
“I followed this. Paid the bill. Nothing. No label.”
The shop was good and reliable.
“Good and reliable shop”
The shop was good and reliable.
“Good and reliable shop”
Website was good and shopping information helpful.
“The website is very good and the information is great.”
Company refused to replace a defective tracker claiming it had been used.
“They refused to replace the tracker telling me that i had "used it".”
Shipment communication was lacking, but support resolved issues quickly.
“their support was excellent!”
Items shipped to New Zealand in 14 days and arrived in perfect condition.
“Took 14 days, arrived in perfect condition”
Received incorrectly sized helmet and company refused to reimburse return shipping.
“They sent a faulty product which was labeled M but was in a smaller size”
Website easy to navigate with great product range and service.
“Easy to navigate and find products, excellent range of products and great service.”
Received a refund after an additional request for it.
“I finally got refunded by Motoin after on more request.”
Not informed about long delay and support was slow to respond.
“Not informed me about a one month delay”
Order shipped next day and delivered within two days; reviewer satisfied.
“It was shipped the next day and delivered in two more days.”
Helmet order delayed months; refund issued but reviewer lost $64 AUD to exchange.
“it cost me $64 AUD...not happy!”
Product and price were excellent according to reviewer.
“The product bought and the price offered was excellent”
Daytona boots arrived quickly from stock and are very comfortable.
“Perfect and fast delivery.”
Order not shipped and no support; reviewer requests update or refund.
“I have received no update regarding the shipment”
Order shipping delayed beyond promised timeframe and support unresponsive.
“it said it would be ready to ship in 3-5 business days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Motoin runs an online shop focused on motorcycle gear and accessories. The range typically covers helmets, riding boots, jackets, and electronic add-ons like trackers. The site offers product pages, sizing guidance, and an online checkout. Motoin also provides support channels and a returns process for order problems and warranty claims.