Reviews Analyzed
21
We Collect & Analyze Reviews
Motoin
Experiences & Reviews
Motoin is an online retailer selling motorcycle gear and accessories, including helmets, apparel and related parts. Consumers researching Motoin typically look for information about shipping, returns, product authenticity and customer support when deciding to buy.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
14d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed reliability: many report slow or missing shipments and difficult returns, while others report fast delivery and helpful in-store pickup.
Share of mentions
Mixed
25%
💰
Value for money
Perceived value divided: several customers praise competitive prices, but others report extra return fees, withheld refunds or currency/exchange losses.
Share of mentions
Weak
9%
⚡
User experience
Site navigation and checkout are often described as easy; customers also note useful product findability and functioning click&collect options.
Share of mentions
Strong
8%
🔧
Product quality
Many customers receive items as described and in good condition, but a notable minority report wrong sizes, defects or damaged deliveries.
Share of mentions
Strong
16%
📞
Communication
Frequent complaints about slow or no replies, unclear order updates and problematic return communications; few reviews describe proactive messaging.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions are mixed: a substantial share are satisfied with purchases and delivery, while many others report unresolved return or support issues.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Extremely disappointed…
"Extremely disappointed with Motoin’s customer service. Communication is slow and unclear — it takes more than five business days to get a response eac..."
Bo-dean Jansen
Trustpilot
Oct 01, 2025
Featured for: Damaged helmet; refund withheld
Refusal to replace defective item
"I bought a sizzapp pro tracker which i installed in my camper van. Even after a week trying different placements in the van, with free view to the sky..."
Ebe A.
Trustpilot
Oct 01, 2025
Featured for: Defective tracker; replacement refused
There was a slight hiccup with the…
"There was a slight hiccup with the shipment of my order and I wish they would communicate about it before I called them. But nevertheless their suppor..."
ivolikovski
Trustpilot
Oct 01, 2025
Featured for: Shipment hiccup; praised support
I was really skeptical about this…
"I was really skeptical about this website, also because of the bad reviews. However I risked it, because no shop in Europe had Nolan X804 RS Ultra Car..."
Andrej
Trustpilot
Oct 01, 2025
Featured for: Fast shipping; positive outcome
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Borkur
trustpilot.com
Oct 01, 2025
The website is very good and the…
The website is very good and the information...
E
Ebe A.
trustpilot.com
Oct 01, 2025
Refusal to replace defective item
I bought a sizzapp pro tracker which i installed in my camper van. Even after a week trying different placements in the van, with free view to the sky...
i
ivolikovski
trustpilot.com
Oct 01, 2025
There was a slight hiccup with the…
There was a slight hiccup with the shipment of my order and I wish they would communicate about it before I called them. But nevertheless their suppor...
A
Al
trustpilot.com
Oct 01, 2025
Just purchased cardo duo and handguards…
Just purchased cardo duo and handguards from here, sent t...
F
Fabio
trustpilot.com
Oct 01, 2025
Defective Products and wrong sizes
Terrible Experience. I ordered an M size helmet of a brand and model I already have so I was sure of the size. They sent a faulty product which was la...
B
Branislav Zuber
trustpilot.com
Oct 01, 2025
Excellent service
Easy to navigate and find products, excel...
W
W. C.
trustpilot.com
Oct 01, 2025
Delivered, returned, and re-delivered!?!?
I finally got refunded by Motoin after on more...
M
Manos Tsikalakis
trustpilot.com
Oct 01, 2025
Not informed me about a one month…
Not informed me about a one month delay, although you say in your first email confirming my order, that you post in 3-5 working days or you will infor...
A
Andrej
trustpilot.com
Oct 01, 2025
I was really skeptical about this…
I was really skeptical about this website, also because of the bad reviews. However I risked it, because no shop in Europe had Nolan X804 RS Ultra Car...
W
Wayne R ynotpup
trustpilot.com
Oct 01, 2025
Don't buy from Motoin from Australia
I bought an expensive "in stock" carbon motorcycle helmet from Motoin in Germany in July 2025, I checked on the shipping status every few days but the...
L
Lee
trustpilot.com
Oct 01, 2025
The product bought and the price…
The product bought and the price off...
D
Dick Casteleijn
trustpilot.com
Oct 01, 2025
Perfect and fast delivery
Perfect and fast delivery. The Daytona boots are very...
l
luis novais
trustpilot.com
Oct 01, 2025
Extremely Dissatisfied – Order #924181 Not Shipped, No Support Received
> Dear Motoin team, On July 21, 2025, I placed an order on your website for a pair of gloves, which were clearly advertised as being shipped within 5...
J
Jack Nicholson
trustpilot.com
Oct 01, 2025
Not timely at all.
So far I am not happy with my experience. I ordered a helmet recently and it already has been extremely slow. It said it would be ready to ship in 3-5...
V
Varun Narula
trustpilot.com
Oct 01, 2025
Click & Collect works well
Have been ordering online from motoin for over a decade and the experience has been quite fair. This month, decided to travel to their store at Aachen...
B
Bo-dean Jansen
trustpilot.com
Oct 01, 2025
Extremely disappointed…
Extremely disappointed with Motoin’s customer service. Communication is slow and unclear — it takes more than five business days to get a response eac...
R
Roman Rossmanith
trustpilot.com
Oct 01, 2025
Terrible service - no money & no goods!
Terrible service, disgusting attitude – actually, no attitude at all. The selected goods were listed on their website as available to order with deliv...
P
PENDER MARTIN
trustpilot.com
Oct 01, 2025
Ugh… I should have read the reviews…
Ugh… I should have read the reviews… They promise premium dispatch, nothing arrives, hard to get money back. U...
J
Julian Foot
trustpilot.com
Oct 01, 2025
These guys are crooks, return issues.
Never try to return an item! These guys have terrible customer service and they always blame the postal service for their issues. However twice... hav...
S
S Hellan
trustpilot.com
Oct 01, 2025
Everything worked fine
Everything worked well. They were the only company in Europe (that I found, at least) that had the specific product I needed (a photochrom...
Conclusion
Reviews of Motoin show a split picture: many customers report smooth purchases, accurate product listings and quick deliveries, while numerous others describe slow or non-responsive customer support and problems with returns. Common positives include site usability, product availability and occasional fast shipping. Common negatives are delayed shipments, lack of proactive communication, returned-item handling and extra return or refund costs. Prospective buyers should check return and refund policies, verify sizing carefully, and allow extra time or confirm stock if delivery timing is critical.