Olivela
Experiences & Reviews
Olivela is an online luxury fashion retailer selling designer clothing, shoes and accessories. The site focuses on curated brands and direct-to-consumer e-commerce; shoppers use its online store and occasional in-person experiences. Consumers researching Olivela often look for information on product authenticity, shipping, returns and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers praise helpful sales staff and fast shipping, while a noticeable group report unresponsiveness and problematic returns or fulfillment.
Value for money
A small number cited discounts and perceived value; a few customers said price did not match quality and refunds were denied.
User experience
Several shoppers reported easy online checkout, quick purchases and smooth in-store browsing; isolated reports flag site menu and size-selection issues.
Product quality
Multiple reviews note well-packaged, high-quality items and fast delivery; a minority describe poor fit or goods that felt low quality.
Communication
Multiple reviewers describe email-only support that was slow or unresponsive, missing confirmations, and delayed replies; a few praise helpful staff interactions.
Overall experience
Overall impressions are mixed: many positive shopping and delivery experiences, but a notable subset report unresolved returns, delivery failures and privacy concerns.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – October 2025).
Did not respond to emails and still have not received the order
"They did not respond to me and I..."
Company doesn't honor privacy requests
"I’m extremely disappointed with my experience attempting to delete my account with Olivela. Despite submitting multiple requests through both the app..."
Great shopping experience!
"The shopping experience was easy, I got my shoes pack..."
Purchase at your own risk!
"I returned this swimsuit unworn, with tags intact and the sanitary liner in place, yet the company falsely claimed the liner was removed and denied my..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
Beware...
Beware... When there's no way to contact a company except through email to some help address, beware. My wife purchased a gown that she would like to...
Did not respond to emails and still have not received the order
They did not respond to me and I...
quality products
quality products, fast s...
Beautiful sweater!
...
My order had a Fast delivery and a…
My order had a Fast deliv...
Very helpful sales team
Very helpful sales...
The associate was extremely supportive…
The associate was extremely supportive and positive. She made the shoppin...
Great shopping experience!
The shopping experience was easy, I got my shoes pack...
Company doesn't honor privacy requests
I’m extremely disappointed with my experience attempting to delete my account with Olivela. Despite submitting multiple requests through both the app...
Salesperson was amazing
Salesperson was amazi...
amazing goods and service!!!
...
Think the mechanics of how the site…
Think the mechanics of how the site functions can use more finesse. The drop down menu of si...
The customer service and products are…
The customer service and products are ou...
it was an easy purchase
...
Easy purchase
...
The manager is a love!
The manager is a love!! Always so pleasant l...
Customer centric approach.
Courteous, efficient...
Chandler was super helpful
...
Great company/service
I didn’t talk to anyone in person....
Purchase at your own risk!
I returned this swimsuit unworn, with tags intact and the sanitary liner in place, yet the company falsely claimed the liner was removed and denied my...
Conclusion
Reviews show a split pattern: many customers report positive experiences with product condition, fast shipping and helpful in-person staff. At the same time several reviewers describe unresolved issues: non-delivery, slow or email-only responses, denied returns and an account-deletion/privacy request that was not honored. For prospective buyers, consider keeping order confirmations, tracking records and screenshots of communications, and review return policy timelines before purchasing. These examples reflect recurring praise for service and product quality alongside recurring concerns about communication and returns.