Many shoppers highlight fast shipping, helpful sales staff, and a well-chosen product selection. A distinct, recurring set of reviews describes customer service that doesn’t respond, orders that never arrive, and billing or tariff charges left unresolved. Most describe the website and checkout as easy to use, though a few mention bugs with discount codes, size dropdowns, and shopping baskets. Return experiences vary: some report smooth exchanges, while others say refunds were denied or follow-up never came.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never received and company did not respond to inquiries.
“The worst customer service ever!!!!!”
Dress did not match advertisement and fabric was poor quality.
“The dress looks nothing like the picture in the ad.”
Received quality products with fast shipping and discounts.
“quality products, fast shipping, discount offers”
Staff were courteous, efficient, and customer centric.
“Courteous, efficient and customer centric”
Several reviewers describe staff and sales teams as friendly and knowledgeable, with orders processed quickly. Some report easy returns and fast replacements. A notable minority mention delayed holiday deliveries, and at least one says a refund was denied after trying to return an item.
Pricing and discounts come up only occasionally. When they do, shoppers mention sometimes seeing lower prices on arrival and receiving discount offers. One reviewer says a welcome code could not be applied at checkout.
Many shoppers say the site is easy to navigate, ordering is quick, and the catalog pages feel well curated. A few repeat usability problems, including a size dropdown that doesn’t work, items disappearing from the basket, and occasional trouble during payment. One reviewer notes there was no live chat when they had post-purchase questions.
Many reviews praise quality, fit, and design. Several link fast delivery with products that feel well made. A smaller group says some dresses didn’t match the photos or the fabric felt low quality.
A strong cluster of reviews says emails and calls went unanswered and that they couldn’t cancel or track orders even after repeated attempts. Multiple customers report orders that never arrived, surprise tariff bills, payments being held, and a request to delete an account that was ignored. These issues show up across shipping, billing, and privacy concerns.
Reviews split sharply between smooth purchases with fast shipping and helpful staff, and major failures tied to non-delivery and unanswered support. The result is polarized: some customers report full satisfaction, while others describe unresolved problems that block or disrupt transactions. Whether operations run consistently seems to shape whether a shopper’s experience is positive or negative.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never received and company did not respond to inquiries.
“The worst customer service ever!!!!!”
Reviewer called company problematic and advises reading other reviews.
“This is a problem company.”
Bag is versatile for travel and beach, with sequins.
“Great bag, perfect for traveling.”
Reviewer claims positive reviews are fake and warns others.
“The positive reviews for OliveLA are fake.”
Tried to return item and received no customer service help.
“Tried to return and no costumer service help”
Item never received and cancellation attempts failed.
“Never received item which was purchased early November!”
Company held payment and canceled order only after legal pressure.
“Holding a large sum of money for months without transparency”
Order delayed and shipped late despite promise for Christmas delivery.
“Ordered a week before Christmas, not processed to ship until afternoon of the 23rd.”
Couldn't cancel order and unable to reach company by phone or email.
“I cannot get a hold of anyone”
Catalogue curation is excellent and logistics are predictable.
“Excellent curation of catalogue.”
Reviewer is happy to have found the website.
“Good one!!im happy to reach here in this website”
Received unexpected tariff bill that wasn't disclosed in product description.
“Received a tariff bill in the mail”
Staff were super knowledgeable and friendly.
“super knowledgeable and so friendly!”
Purchase was easy and dress great, but chat function lacking.
“but chat function lacking”
Multiple emails about FedEx duties went unanswered and billing unresolved.
“I have not heard anything from the several emails I have sent starting on Oct. 25th.”
Shipped quickly; reviewer happy with shirt fit.
“Shipped fast. Happy with shirt. Fit well.”
Ordering was straightforward and shipment processed promptly.
“No problem ordering.”
Seamless return for wrong size and satisfaction with charitable support.
“the return was seamless”
Dress did not match advertisement and fabric was poor quality.
“The dress looks nothing like the picture in the ad.”
Company provided good return and replacement options when sizing was wrong.
“you gave great options to for returning and replacing”
Could not contact company and received poorly packaged gown.
“The gown was thrown into it like a crumpled dish towel.”
They did not respond and my order never arrived.
“They did not respond to me and I still haven’t received my order”
Received quality products with fast shipping and discounts.
“quality products, fast shipping, discount offers”
Reviewer praised the sweater as beautiful.
“Beautiful sweater!”
Order arrived quickly and product was high quality.
“My order had a Fast delivery and a quality product”
Sales team was very helpful and friendly.
“Very helpful sales team. Very friendly”
Associate made shopping fun and the selection was excellent.
“The associate was extremely supportive and positive.”
Easy shopping experience; shoes were well packaged and arrived fast.
“The shopping experience was easy”
Company failed to honor account deletion requests under CCPA.
“failed to honor my deletion request under the California Consumer Privacy Act (CCPA).”
Salesperson was excellent and deserving of recognition.
“Salesperson was amazing! Give her a raise!”
Reviewer praised the goods and service as amazing.
“amazing goods and service!!!”
Site's size selection dropdown did not work properly.
“The drop down menu of size selection was not working properly”
Customer service and products were described as outstanding.
“The customer service and products are outstanding.”
Reviewer said it was an easy purchase.
“it was an easy purchase”
Reviewer described the purchase as easy.
“Easy purchase”
Manager was very pleasant; reviewer enjoys visiting.
“The manager is a love!!”
Staff were courteous, efficient, and customer centric.
“Courteous, efficient and customer centric”
Chandler provided very helpful assistance.
“Chandler was super helpful”
Ordering online was very easy despite no in-person interaction.
“But ordering online was very easy.”
Return was denied despite tags and liner intact; refund refused.
“the company falsely claimed the liner was removed and denied my refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Olivela runs an online retail site selling apparel and accessories. Each item page shows photos, sizing details, and pricing. Shoppers add products to a cart, check out online, and choose shipping options. The company offers customer-support channels and handles returns and payment processing for online orders.