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We Collect & Analyze Reviews

Olivela
Experiences & Reviews

Olivela is an online luxury fashion retailer selling designer clothing, shoes and accessories. The site focuses on curated brands and direct-to-consumer e-commerce; shoppers use its online store and occasional in-person experiences. Consumers researching Olivela often look for information on product authenticity, shipping, returns and customer support.

Overview & Key Metrics

Reviews Analyzed 22
Positive Sentiment 77%
Latest Review 19d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Many reviewers praise helpful sales staff and fast shipping, while a noticeable group report unresponsiveness and problematic returns or fulfillment.

Share of mentions
28%
Mixed
💰

Value for money

A small number cited discounts and perceived value; a few customers said price did not match quality and refunds were denied.

Share of mentions
3%
Mixed
⚡

User experience

Several shoppers reported easy online checkout, quick purchases and smooth in-store browsing; isolated reports flag site menu and size-selection issues.

Share of mentions
10%
Strong
🔧

Product quality

Multiple reviews note well-packaged, high-quality items and fast delivery; a minority describe poor fit or goods that felt low quality.

Share of mentions
15%
Strong
📞

Communication

Multiple reviewers describe email-only support that was slow or unresponsive, missing confirmations, and delayed replies; a few praise helpful staff interactions.

Share of mentions
8%
Weak
⭐

Overall experience

Overall impressions are mixed: many positive shopping and delivery experiences, but a notable subset report unresolved returns, delivery failures and privacy concerns.

Share of mentions
35%
Mixed

View all 22 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025

D
David Natale
External Source Sep 29, 2025

Beware...

Beware... When there's no way to contact a company except through email to some help address, beware. My wife purchased a gown that she would like to...

M
Mary Speed
External Source Sep 25, 2025

Did not respond to emails and still have not received the order

They did not respond to me and I...

D
DEBBIE
External Source Sep 23, 2025

quality products

quality products, fast s...

d
daris cirillo
External Source Sep 09, 2025

Beautiful sweater!

...

D
Danielle & Bob Klonk
External Source Sep 05, 2025

My order had a Fast delivery and a…

My order had a Fast deliv...

M
Meg
External Source Aug 30, 2025

Very helpful sales team

Very helpful sales...

S
Shannon Nielsen
External Source Aug 26, 2025

The associate was extremely supportive…

The associate was extremely supportive and positive. She made the shoppin...

C
Claudia
External Source Aug 26, 2025

Great shopping experience!

The shopping experience was easy, I got my shoes pack...

N
NT
External Source Aug 25, 2025

Company doesn't honor privacy requests

I’m extremely disappointed with my experience attempting to delete my account with Olivela. Despite submitting multiple requests through both the app...

M
Meagan
External Source Aug 24, 2025

Salesperson was amazing

Salesperson was amazi...

I
Irene
External Source Aug 22, 2025

amazing goods and service!!!

...

F
Fuby
External Source Aug 21, 2025

Think the mechanics of how the site…

Think the mechanics of how the site functions can use more finesse. The drop down menu of si...

C
Cheryl Lewis
External Source Aug 19, 2025

The customer service and products are…

The customer service and products are ou...

S
Sydney Carpel
External Source Aug 15, 2025

it was an easy purchase

...

m
maria milton
External Source Aug 14, 2025

Easy purchase

...

N
Nikki Martin
External Source Aug 10, 2025

The manager is a love!

The manager is a love!! Always so pleasant l...

S
Stephen Spinelli, Jr.
External Source Aug 02, 2025

Customer centric approach.

Courteous, efficient...

C
Carol
External Source Jul 31, 2025

Chandler was super helpful

...

c
carole marks
External Source Jul 31, 2025

Great company/service

I didn’t talk to anyone in person....

j
jcoleman
External Source Jul 30, 2025

Purchase at your own risk!

I returned this swimsuit unworn, with tags intact and the sanitary liner in place, yet the company falsely claimed the liner was removed and denied my...

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Conclusion

Reviews show a split pattern: many customers report positive experiences with product condition, fast shipping and helpful in-person staff. At the same time several reviewers describe unresolved issues: non-delivery, slow or email-only responses, denied returns and an account-deletion/privacy request that was not honored. For prospective buyers, consider keeping order confirmations, tracking records and screenshots of communications, and review return policy timelines before purchasing. These examples reflect recurring praise for service and product quality alongside recurring concerns about communication and returns.