Reviewers most often praise Planet Cyclery for fast shipping, accurate product descriptions and helpful return support. Many comments highlight competitive pricing and parts that fit as expected. However, there are isolated negative reports: a review alleging a mis‑described kit and late delivery (tp_68d474...) and a report of musty item condition (tp_68d189516f7cb0342eb29ccb). If you consider buying, check product images and descriptions carefully and review the store’s return policy; contact customer support promptly if items arrive damaged or incomplete.
Examples from available reviews (Nov 2021 – Feb 2026).
Items arrived quickly, were high quality, and customer service was helpful.
“Everything has always arrived promptly and the quality of the products are top notch.”
They accepted my return and helped me get what I needed.
“They accepted the return and helped me get what I needed.”
Claims of falsified reviews and item was not as advertised.
“Their reviews are all falsified.”
Parts match description, arrive on time, priced competitively.
“Parts are always as described and arrive on time.”
Most reviewers report fast shipping, helpful returns and in-person support. A small number report delayed or missing deliveries and shipping problems.
Multiple reviewers describe competitive pricing, good deals and fair prices for parts and accessories; no systematic complaints about cost.
Customers describe straightforward transactions, easy ordering and smooth return handling; a few reviews are brief or neutral about the experience.
Many buyers report parts that fit and match descriptions; a minority report damaged, musty, or incomplete items and at least one mis-described kit.
Reviewers frequently note helpful staff and responsive answers to product questions; a small number allege misleading listings or poor shipping claims.
Overall sentiment is positive: most reviewers report repeat purchases and satisfaction, with isolated negative experiences about delivery or item condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Good service, fair pricing, and accurate product descriptions.
“Good service, fair pricing and product is as described. What’s not to like?!”
They helped with returning the wrong part; staff were very helpful.
“They were great with helping me to return it.”
Pants sizing was incorrect and return/shipping costs were frustrating.
“The biking pants were great, but the sizing was off by quite a bit”
High quality gear, good prices, fast delivery, and easy returns.
“High quality gear at good prices, fast delivery, easy returns...great company”
Ordering was easy and shipping cost and delivery estimates were transparent.
“Online ordering was easy with the shipping cost and delivery estimate were very transparent.”
Reviewer appreciated the discounts offered.
“Appreciated the discounts!”
Affordable rim delivered in four days; reviewer was happy.
“Affordable mtb rim delievered in 4 days. Happy with the experience.”
Customer never received the shock and got no reply to email.
“I never received the shock.”
I received the ordered item quickly.
“Received what I ordered quickly.”
Products were great and carefully packaged.
“Great products carefully packaged.”
They had the needed item, ordering was easy and delivery fairly quick.
“Had what I needed, easy to order, delivery fairly quick.”
Parts suited perfectly, arrived fast and in good condition.
“Parts were perfect for a great price”
Good service though delivery was slightly delayed due to snow.
“Good service. Delivery was a little late due to the snow in Jan. and Feb.”
Quick international shipping and great customer communication.
“Quick shipping (and overseas!). Great customer communication.”
Product appears well-made and was delivered on time.
“Product seems well made and was delivered on time.”
Helmet fit issues and reviewer expects to pay return shipping without label.
“I feel there should be a return label sent.”
Reviewer found excellent prices and services.
“Excellent prices and services”
Website has good selection, fast shipping, and good prices.
“Great website and selection, fast shipping and good prices.”
Received wrong product and refund delayed after return receipt.
“Sent me the wrong product. After 4 days of them receiving my return, still no refund.”
They were attentive to order shipment.
“Attentive to order shipment”
They accepted my return and helped me get what I needed.
“They accepted the return and helped me get what I needed.”
Great product that fits perfectly.
“Great product. Fits perfectly.”
They were helpful ordering a pump and it arrived quickly.
“Planet cycle were very helpful when I need to order a pump.”
They told me new inner tubes were sufficient and installed them quickly.
“Thought I needed to replace tires and I was told all I needed was new inner tubes”
Good products, service, return policy, and overall experience.
“Good products, good service, good return policy, good experience.”
Found great deals and recommends checking Cambria.
“Always check Cambria for stuff in your search.”
They provided good service and reasonable pricing.
“Good service, price.”
Transaction was smooth with no problems.
“Transaction was nice no problem at all”
Ordering was easy and order arrived promptly.
“Easy.... Order came promptly”
Claims of falsified reviews and item was not as advertised.
“Their reviews are all falsified.”
Delivery was quick and items were well packaged.
“Quick delivery. Well packaged.”
Pedals shipped timely, received as promised with good pricing.
“My pedals were shipped in a timely manner and were received as promised.”
Product was delivered on time at a decent price.
“Product delivered in a timely fashion. Decent price.”
Overall it was good but reviewer doesn't recall details.
“its was good, don't remember much about the experience”
Shipped fast, items as described; would buy again.
“Shipped fast and was as described.”
Parts match description, arrive on time, priced competitively.
“Parts are always as described and arrive on time.”
Shoes fit but arrived with a persistent musty smell.
“shoes smell musty, like they were stored in a damp basement.”
Customer reports not receiving the pedals.
“I have not received the pedals.”
Reviewer is pleased with everything.
“Great, pleased either way everything”
Stopped by, replaced tire after valve failed; shipping was fast.
“Base/side of the valve gave out”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Cyclery is a specialty retailer of bicycle parts, components and accessories that serves consumer cyclists. It operates product listings, order processing, shipping and a customer support channel for returns and questions. People searching reviews typically check shipping speed, item condition, accuracy of product listings and the returns process.