Reviews Analyzed
21
We Collect & Analyze Reviews
Rebag
Experiences & Reviews
Rebag is a resale platform and retail outlet focused on pre-owned luxury handbags, accessories and footwear. The company facilitates buying, selling and consignment of designer items through online ordering and physical locations. Consumers researching reviews often look for details on authentication, payout timelines, shipping, and customer service when evaluating Rebag.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
17d
Overall Rating
1.2
Our Analysis
๐ฏ
Service quality
Most reviews report repeated service breakdowns: long seller payout delays, unresolved order investigations, and inconsistent in-store or fulfillment policies.
Share of mentions
Weak
21%
๐ฐ
Value for money
Several reviews raise concerns about undisclosed fees, a 3% withdrawal charge, and perceived misleading buyout versus consignment terms for sellers.
Share of mentions
Weak
8%
โก
User experience
Many reviewers describe frustrating purchase and selling flows: canceled orders, demands for ID, missing shipments, and unclear policy changes.
Share of mentions
Weak
21%
๐ง
Product quality
Multiple reports of damaged or misdescribed items and poor handling; a smaller number of reviews praise accurate authentication for listings.
Share of mentions
Weak
10%
๐
Communication
Frequent complaints about unresponsive or inconsistent customer service: unanswered inquiries, conflicting staff responses, and difficulty escalating claims.
Share of mentions
Weak
19%
โญ
Overall experience
Overall reviewer impressions skew negative due to handling, shipping, and payout problems, though a minority report smooth authenticated purchases.
Share of mentions
Weak
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 โ October 2025).
A review on Rebag: A place where buyers & sellers have totally different experiences
"I recently had the pleasure of using Rebag to sell some of my designer bags and shoes, and I must say, I was thoroughly impressed with their service. The process was incredibly easy from start to finish. First, I submitted information about my items on their website and received a quote within hours. The quote was fair and accurate. Once I accepted the offer, all I had to do was mail in my items using their pre-paid shipping label. Their team promptly reviewed and authenticated each item upon arrival, which made me feel secure that they take counterfeit prevention seriously. Shortly after verification, they sent payment via my chosen method - either directly deposited into my account or via store credit for future purchases. What amazed me most is not only can you sell your luxury goods at Rebag but also buy them from there at unbeatable prices while ensuring the authenticity of the products sold as everything has been professionally vetted before listing it on their platform. Overall this experience surpassed all expectations; Great customer service plus ease-of-use make me recommend anybody to use this excellent company"
Wilfrid
Collected.reviews
Nov 18, 2022
Featured for: Positive purchase and selling experience
Rebag - are they solvent?
"In the past my experience with Rebag has been pretty typical of these big retailers. I've had great experiences buying - the items are exactly as desc..."
Jill Wilson
Trustpilot
Oct 01, 2025
Featured for: Good buyer, negative seller warning
They RUINED a $5,000 bag of mine!!!
"I sent them 2 bags to sell, and they rejected them; 1 because they said it was repainted (I had not idea, so I planned on getting with the original ve..."
Deanna Trevino
Trustpilot
Oct 01, 2025
Featured for: Severe item damage and handling
8 weeks to get paid if lucky
"Rebag is under serious financial problems. No company out there takes this long to pay their sellers. First of all, it takes up to 4 weeks for them to..."
Kiana Sanchez
Trustpilot
Oct 01, 2025
Featured for: Long payout delays, fee complaints
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
V
VickiC
trustpilot.com
Oct 01, 2025
Avoid like the plague
Avoid like the plague! Totally corrupt! They completely misrepresent the product and...
J
Jen Sciabica
trustpilot.com
Oct 01, 2025
passport and license ???
they are asking for your passport and license to purchase a bag. When I called to ask if I can give them my license number over the phone, they refuse...
L
L
trustpilot.com
Oct 01, 2025
I did not receive my order and theyโฆ
I did not receive my order and they told me the investigation was still going even after months past when FedEx told me the investigation was overโฆ it...
F
Frank Rosario
trustpilot.com
Oct 01, 2025
Deceptive Practices
Drove four hours to the store in NYC. Upon arrival I was informed that the policies listed online have b...
K
Kim
trustpilot.com
Oct 01, 2025
Still waiting to be Paid 7 weeks out
Rebag mislead sellers about their โbuyoutโ program. I recently sold a bag and have been waiting 7 weeks with no payment. When I asked, I was told dela...
L
Lynnnta
trustpilot.com
Oct 01, 2025
Donโt Sell
โธป I will never sell to Rebag again or recommend them to my family and friends. They mislead sellers about their โbuyoutโ versus โconsignmentโ options....
S
Shana
trustpilot.com
Oct 01, 2025
I did consignment with rebag donโt doโฆ
I did consignment with rebag donโt do it ! Itโs a scam they donโt give you what the consignment agreement is Also they take another 3 percent fee when...
A
AE
trustpilot.com
Oct 01, 2025
Delayed Payments for Buyouts
They changed their processing timeline and never notified anyone. Had sold a bag, sent it in and was paid within a week. Two weeks later, sent another...
K
Kiana Sanchez
trustpilot.com
Oct 01, 2025
8 weeks to get paid if lucky
Rebag is under serious financial problems. No company out there takes this long to pay their sellers. First of all, it takes up to 4 weeks for them to...
E
Eddie Somar
trustpilot.com
Oct 01, 2025
Ordered 2 bags and received the firstโฆ
Ordered 2 bags and received the first one,but the second one is missing. I paid for the insurance thing and they said they cant do anything about it b...
J
Julian
trustpilot.com
Oct 01, 2025
Crooks
Crooks! Delaying payments after buyout sales claiming not processed, then putting the bags on the website to try and sell to pay us. We didnโt choose...
J
Jill Wilson
trustpilot.com
Oct 01, 2025
Rebag - are they solvent?
In the past my experience with Rebag has been pretty typical of these big retailers. I've had great experiences buying - the items are exactly as desc...
T
Tiffany
trustpilot.com
Oct 01, 2025
Guilherme, Rebag: Reprehensible & Shameful
I placed two orders. I placed my second while waiting for my first order. The second order was for FOUR bags. I received them all with no issue. Gorge...
L
Laura Coronado
trustpilot.com
Oct 01, 2025
My order never arrived
My order never arrived. While I waited during the 6-9 business day delivery period seeing no tracking information on my account, I was in touch with o...
D
Deanna Trevino
trustpilot.com
Oct 01, 2025
They RUINED a $5,000 bag of mine!!!
I sent them 2 bags to sell, and they rejected them; 1 because they said it was repainted (I had not idea, so I planned on getting with the original ve...
C
Candice
trustpilot.com
Oct 01, 2025
I was selling $1,800 of Cartier toโฆ
I was selling $1,800 of Cartier to them. During delivery item got damaged and FedEx needed them to sign a form saying I w...
A
A
trustpilot.com
Oct 01, 2025
Horrible customer service! Zero accountability when at fault!
Horrible company! Horrible customer service! Purchased an Hermes Kelly 25 from this company. Shoulder strap missing and after weeks and multiple email...
P
Patricia
trustpilot.com
Oct 01, 2025
Beware
Absolutely the worst experience of my life. I sent them a Hermes Picotin, they claimed it was altered. Iโve owned it since new and itโs not. They sent...
A
Anita Andino
trustpilot.com
Oct 01, 2025
Poor service quality. Poor customer service. Sends wrong items labels listing's wrong.
Poor service quality. Listed a speedy 30 with lock and key. Forst no lock and key then when I agreed to take it without they sent me a speedy 35 now e...
p
paytonclever
trustpilot.com
Oct 01, 2025
REBAG SUCKS
REBAG SUCKS they are literally so inconsistent. THEY CONSISTENTLY reuse images from bags with...
Conclusion
Across these reviews, common consumer risks relate to payouts, shipping/delivery, and customer support. Multiple sellers report long waits for payment (examples cite several weeks to months) and additional withdrawal fees. Several buyers and sellers report damaged, mispackaged, or misdescribed items and difficulty getting claims resolved. A small number of reviews note prompt authentication and satisfactory purchases, so outcomes appear inconsistent. Prospective customers should review current payout and return policies, confirm identification requirements before buying, and consider retaining shipment insurance or alternative marketplaces if buyer/seller protections are a priority.