Reviewers often mention long payout delays, unexpected withdrawal fees, and payout terms that changed after items were sent. Several customers say luxury bags arrived damaged or not as described. Tracking issues and slow or absent customer support come up repeatedly. A small number of sellers describe selling as fast and secure.
Examples from available reviews (Nov 2022 – Mar 2026).
They delayed payment months and charged an early withdrawal fee.
“They took my purse in October 2025 paid me just today Jan 19th 2026”
They damaged my new $8k Chanel by shipping it without protection.
“They shipped it OUTSIDE of the dust bag I sent it with”
Order details disappeared and support was slow, causing refund delays.
“the status completely disappeared as did all of the information regarding the order.”
I had an easy, secure selling experience with prompt authentication and payment.
“The process was incredibly easy from start to finish.”
Most service complaints focus on delayed seller payments and long processing holds. Reviewers describe policy changes after shipping, holds lasting weeks, and added transfer fees. One review mentions a quick, secure selling process, and that experience appears uncommon.
Many sellers say quotes dropped, payouts felt low, and withdrawal fees came as a surprise. Several reviews mention a recurring 3% transfer or withdrawal charge, plus occasional return fees. Positive comments about fair payouts show up only rarely.
Customers report orders marked as delivered that never arrived, along with return shipments that went missing. Multiple accounts say orders vanished from status pages and disputes took a long time to resolve. A minority describe a simple sale that wrapped up on time.
Some reviews say items arrived in worse condition than listed, and others describe bags damaged while in Rebag’s handling. Reviewers also mention reused listing photos and condition that didn’t match what was shown. A few complaints cite missing parts or the wrong item being shipped.
Reviewers describe customer service as slow, unhelpful, or silent when problems come up. Several comments mention order details disappearing and policy shifts without notice. A small number cite promised credits or supervisor assurances that never happened.
The overall tone is negative, driven by payment delays, damaged or misrepresented items, and weak problem-solving. Shipping, returns, and communication issues appear again and again. Positive notes about fast authentication and payment are uncommon in this set.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Payout timeframe is very very very long!
“Payout timeframe is very very very long!”
They cut quotes, reduced prices, and delayed payments while damaging items.
“This company is a Thief.”
They delayed payment months and charged an early withdrawal fee.
“They took my purse in October 2025 paid me just today Jan 19th 2026”
They delayed promised payment, ACH transfers failed, and held my bag.
“THEY HAVE KEPT MY ALAIA HANDBAG”
I feel underpaid and experienced long processing times.
“I feel underpaid and long processing”
They held items long and delayed payments while ignoring customer service.
“This company is a fraud.”
Their processing time is four to five weeks and fees apply for transfers.
“Processing time is 4-5 WEEKS!”
I never received an item I paid $4,000 for; no action taken.
“Never received my item that I paid $4000 for.”
Order details disappeared and support was slow, causing refund delays.
“the status completely disappeared as did all of the information regarding the order.”
Bag condition was worse than advertised and customer service refused a refund.
“the condition photos and ratings are misleading”
They mishandled returns, lost packages, and provided inconsistent authenticity assessments.
“They are absolutely unprofessional service.”
They delayed returns six weeks, shipped to wrong state, and reneged on compensation.
“Supervisor Brandol repeatedly promised $500 credit per bag to make it right.”
Seven weeks without payment, opaque timelines, and ignored return requests.
“It has now been 7 weeks since they received my bag,”
They changed payout policy without notice and delayed seller payments.
“They changed the terms of payout after I sent my items”
They damaged my new $8k Chanel by shipping it without protection.
“They shipped it OUTSIDE of the dust bag I sent it with”
Payouts extended to five weeks and wallet holds now incur fees.
“Rebag used to be reliable and prompt.”
They listed my bag and delayed buyout payment for five weeks.
“they now list the bag on their site, sell it, and still don't pay the seller for up to 5 weeks”
If prepaid label shipment is lost, you may not get a refund.
“don’t ship your luxury items to Rebag with their prepaid label.”
Sale took three months and funds require a 15-day hold to avoid penalties.
“the process took 3 months after they received the items.”
They misrepresent standards and list poor quality items.
“Their standards are just lies.”
They misrepresented the product and charged a $70 return fee.
“They completely misrepresent the product”
They demanded passport info, canceled the order, and had poor contact.
“they are asking for your passport and license to purchase a bag.”
I never received my order and Rebag disputed the refund.
“I did not receive my order”
They changed policies and required in-person visits without prior communication.
“You cannot speak to a representative before going in person.”
They delayed payout seven weeks and charged undisclosed 3% withdrawal fee.
“have been waiting 7 weeks with no payment.”
They delayed payment and disguised buyouts as consignment.
“This feels like consignment disguised as a buyout”
Consignment took months and they charged an extra 3% transfer fee.
“they don’t give you what the consignment agreement is”
They changed payout timelines and delayed my buyout payment.
“They changed their processing timeline and never notified anyone.”
Payments take up to eight weeks and incur a 3% fee.
“Rebag is under serious financial problems.”
One ordered bag was marked delivered and signed yet missing.
“they said they cant do anything about it because they delivered it and someone signed it.”
They delayed buyout payments and listed items for sale instead.
“We didn’t choose consignment, we chose buyout.”
Payouts became much slower and they changed payout terms after sending items.
“there would be slower payouts due to "macro" issues.”
A paid order showed delivered and signed yet never arrived; customer service blamed me.
“it was marked delivered/signed for. Had not received/signed for anything.”
Order never arrived within promised timeframe and Rebag canceled it upon request.
“My order never arrived.”
They damaged my Dior and Chanel by incorrectly packaging them.
“They completely ruined my CHANEL”
They refused to sign FedEx forms and are filing the insurance themselves.
“This is straight up stealing!”
They sold a bag missing parts and refused to refund original shipping.
“Shoulder strap missing and after weeks and multiple emails and chats zero answers!”
They lost my returned bag and refused to file a FedEx claim.
“They refuse to open a claim with FedEx”
They listed and shipped the wrong bag size and provided poor service.
“Poor service quality. Listed a speedy 30 with lock and key.”
They reuse images across listings despite claiming each photo is unique.
“THEY CONSISTENTLY reuse images from bags with the same SKU”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rebag is an online marketplace for pre-owned luxury handbags and accessories. It buys, sells, and consigns designer items through its website and physical locations. Rebag offers authentication, condition grading, and managed shipping for buyers and sellers. Listings cover popular luxury resale brands and include photos and condition details. The platform also provides seller payout options and order tracking.