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We Collect & Analyze Reviews

Sea
Experiences & Reviews

Sea is an online apparel retailer that sells garments such as dresses, blouses and jackets and ships to international customers. Consumers researching Sea typically focus on sizing accuracy, shipping taxes/import fees, returns and customer service when deciding to buy.

Overview & Key Metrics

Reviews Analyzed 4
Positive Sentiment 0%
Latest Review 18d
Overall Rating
1.0

Our Analysis

🎯

Service quality

Multiple reviewers report unhelpful or hostile customer service, difficulties obtaining refunds, and problems with the returns process when raising complaints.

Share of mentions
21%
Weak
💰

Value for money

Several reviews highlight unexpected or high import taxes for European orders, which increased overall cost and caused dissatisfaction.

Share of mentions
14%
Mixed
⚡

User experience

At least one reviewer reports a major size-chart discrepancy that produced a poor fit; measurement and sizing accuracy are questioned.

Share of mentions
7%
Mixed
🔧

Product quality

Reviewers report garments with wrong measurements and one alleges copied designs; concerns focus on fit accuracy and originality.

Share of mentions
14%
Mixed
📞

Communication

Customers describe being ghosted or not informed about taxes and returns; responsiveness and proactive notifications are noted as lacking.

Share of mentions
14%
Mixed
⭐

Overall experience

All provided reviews describe negative purchase experiences driven by service failures, sizing issues, and unexpected import charges.

Share of mentions
29%
Weak

View all 4 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 4 reviews

All Customer Reviews

Sources: Trustpilot (4) · Quotes shortened · As of: October 2025

M
Maria
trustpilot.com Oct 01, 2025

horrible customer service and cultural appropriation

horrible customer service and returns policy. I wish I read the reviews on yelp and trustpilot before making a purchase here. On top of everything, th...

K
Kamille
trustpilot.com Oct 01, 2025

Terrible customer service

Terrible customer service, and extremely h...

M
MA
trustpilot.com Oct 01, 2025

Terrible Attitude and Customer Service BEWARE

I ordered a size small dress according to their size chart, and also because I have other dresses by them. When the dress came in too small for me to...

E
Emma
trustpilot.com Oct 01, 2025

You really should inform your customers regarding taxes on your shipments

You really should inform your customers regarding taxes on your shipmen...

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Conclusion

The sampled reviews consistently report negative experiences related to customer service, sizing accuracy, and import taxes. Specific issues include garments not matching the provided size measurements and difficulty obtaining refunds or responses. Two reviews call out unexpected or high taxes for European shipments (one reviewer noted a charge of 1,297 DKK). Potential customers should review size charts carefully, confirm import duties for their country before ordering, and read recent customer-service and return-policy feedback from other buyers.