The sampled reviews consistently report negative experiences related to customer service, sizing accuracy, and import taxes. Specific issues include garments not matching the provided size measurements and difficulty obtaining refunds or responses. Two reviews call out unexpected or high taxes for European shipments (one reviewer noted a charge of 1,297 DKK). Potential customers should review size charts carefully, confirm import duties for their country before ordering, and read recent customer-service and return-policy feedback from other buyers.
Examples from available reviews (Feb 2026).
Received a mis-sized, defective dress and then poor response to refund requests.
“They sent me a defective dress”
Poor customer service and returns, plus alleged cultural appropriation of designs.
“horrible customer service and returns policy.”
Terrible customer service and very high taxes for European orders.
“Terrible customer service, and extremely high taxes if you order from Europe!”
Customer was charged 1.297 DKK and requests tax information disclosure.
“You really should inform your customers regarding taxes on your shipments.”
Multiple reviewers report unhelpful or hostile customer service, difficulties obtaining refunds, and problems with the returns process when raising complaints.
Several reviews highlight unexpected or high import taxes for European orders, which increased overall cost and caused dissatisfaction.
At least one reviewer reports a major size-chart discrepancy that produced a poor fit; measurement and sizing accuracy are questioned.
Reviewers report garments with wrong measurements and one alleges copied designs; concerns focus on fit accuracy and originality.
Customers describe being ghosted or not informed about taxes and returns; responsiveness and proactive notifications are noted as lacking.
All provided reviews describe negative purchase experiences driven by service failures, sizing issues, and unexpected import charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Quotes shortened · As of: February 2026
Poor customer service and returns, plus alleged cultural appropriation of designs.
“horrible customer service and returns policy.”
Terrible customer service and very high taxes for European orders.
“Terrible customer service, and extremely high taxes if you order from Europe!”
Received a mis-sized, defective dress and then poor response to refund requests.
“They sent me a defective dress”
Customer was charged 1.297 DKK and requests tax information disclosure.
“You really should inform your customers regarding taxes on your shipments.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sea is an online apparel retailer that sells garments such as dresses, blouses and jackets and ships to international customers. Consumers researching Sea typically focus on sizing accuracy, shipping taxes/import fees, returns and customer service when deciding to buy.