Reviews repeatedly point to breakdowns in customer service, return handling, and upfront tax disclosure on international orders. Reported product issues include defective items and incorrect sizing. The supplied reviews contain no positive comments about service or product quality. Several reviewers also mention unexpected charges on shipments to Europe.
Examples from available reviews (Mar 2026).
Poor customer service and returns, plus alleged cultural appropriation of designs.
“horrible customer service and returns policy.”
Terrible customer service and very high taxes for European orders.
“Terrible customer service, and extremely high taxes if you order from Europe!”
Received a mis-sized, defective dress and then poor response to refund requests.
“They sent me a defective dress”
Customer was charged 1.297 DKK and requests tax information disclosure.
“You really should inform your customers regarding taxes on your shipments.”
Service complaints come up repeatedly, with reviewers describing support as slow or unhelpful. They also call out the returns process and report refunds that did not come through.
Several reviews point to unexpected or high taxes on European orders as a major added cost. None of the reviews argues that the pricing feels fair or notes any savings.
Reviewers describe an overall negative experience, driven by product defects and poor refund outcomes. They rarely mention site navigation, checkout, or delivery speed.
At least one review describes a dress that arrived defective and incorrectly sized, along with failed attempts to resolve it. The reviews include no positive notes on durability or fit.
Reviewers say taxes and duties for international shipping were not clearly explained upfront. They also describe order updates and refund details as lacking or unclear.
These reviews consistently describe poor service, product condition issues, and unclear billing. Ratings in this group do not show a clear split between very positive and very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Quotes shortened · As of: March 2026
Poor customer service and returns, plus alleged cultural appropriation of designs.
“horrible customer service and returns policy.”
Terrible customer service and very high taxes for European orders.
“Terrible customer service, and extremely high taxes if you order from Europe!”
Received a mis-sized, defective dress and then poor response to refund requests.
“They sent me a defective dress”
Customer was charged 1.297 DKK and requests tax information disclosure.
“You really should inform your customers regarding taxes on your shipments.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sea is a retail brand selling apparel and accessories. It runs an online store and ships internationally. Product pages usually list garment sizing and care details. Sea also posts shipping and contact information on its website and offers support channels for orders and returns.