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We Collect & Analyze Reviews

Shoe Sensation
Experiences & Reviews

Shoe Sensation is a U.S. footwear retailer operating mall and outlet locations and an online storefront. The chain sells branded and private‑label shoes for men, women and children, and offers in‑store shopping, promotions, and online order options across multiple local stores.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 43%
Latest Review 20d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Several reviews praise friendly, attentive staff at specific stores; an equal number describe unhelpful or absent employees, ignored customers, and problematic return interactions.

Share of mentions
22%
Mixed
💰

Value for money

Some customers report reasonable prices and good deals, while others cite misapplied promotions, unexpected refund reductions, and poor value for the price paid.

Share of mentions
15%
Weak
⚡

User experience

Multiple reviews describe online ordering and pickup issues: site maintenance messages, missing confirmations, slow fulfillment, wrong sizes, and tracking that provides little information.

Share of mentions
10%
Weak
🔧

Product quality

Reports vary: several buyers note acceptable fit and quality, while others report poor fit, rapid wear, material failures, and shoes that did not meet expectations.

Share of mentions
10%
Mixed
📞

Communication

Customers reported missing order confirmations, unclear tracking information, confusing return instructions, and at least one reported double charges during a refund.

Share of mentions
10%
Weak
⭐

Overall experience

Overall impressions are mixed to negative: some locations receive strong praise, but many reviews report issues with returns, online ordering, payments, and inconsistent store experiences.

Share of mentions
33%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Donna Chavis
trustpilot.com Oct 01, 2025

I love the Clinton store

I love the Clinton store. The girls are so friendly and ready to help but not be pushy. The manager is always there helping and answer question...

M
Mona D.
trustpilot.com Oct 01, 2025

Carthage

Carthage, TX. Wonderful customer service. My husband and I went in the other evening, and Veronica really took care of us. We were unaware the store w...

G
Gina Kunkel
trustpilot.com Oct 01, 2025

Just ordered online went through the…

Just ordered online went through the payment process and then it said something about maintenance to the website. Luckily I paid t...

P
Peter Van Gorkom
trustpilot.com Oct 01, 2025

I visited Shoe Sensation last week

I visited Shoe Sensation last week. I found a pair of Skechers that I liked. There was a sign saying, buy one get another pair 1/2 off. I brought two...

M
Meredith Leigh Martin
trustpilot.com Oct 01, 2025

I don't recommend you order online to…

I don't recommend you order online to pick up at store with them. First off their website doesn't tell you if your local store has the item in stock o...

G
Gram
trustpilot.com Oct 01, 2025

The sales people make a huge difference!

I found out (the hard way) that it makes a HUGE difference which Shoe Sensation store you visit. Had a great experience at the one in St. Mary's, OH w...

T
Tiffany Ritter
trustpilot.com Oct 01, 2025

My boyfriend went into the Washington…

My boyfriend went into the Washington Indiana location today to get shoes said when he got there there were two girl at the register didn’t even ackno...

K
Kathy
trustpilot.com Oct 01, 2025

PLEASE fix your online shopping…

PLEASE fix your online shopping website. It has said "undergoing Maintenance...

R
Ramnyum
trustpilot.com Oct 01, 2025

Great

When I walked in I was greted at the door and I was shown exactly wat I needed they even sold me a second pair and I only went in for work. The employ...

C
Charlotte
trustpilot.com Oct 01, 2025

Great experience

I absolutely love the shoes....they are a gift for my grandsons..I bought 2 pairs...shipping was fast, the pricing was a...

A
Anonymous
trustpilot.com Oct 01, 2025

Shaq Victory wide shoe

Shaq Victory wide cost $43 for the equivalent of Walmart cheapies. The shoes didn't fit under the correct size, are unsupportive, an...

R
Raymond
trustpilot.com Oct 01, 2025

Horrible Return Policy - Dont Wear Shoes Outside?

I bought some shoes here in Wilkesboro, NC. I ordered a pair of Lugz I ordered from Shoe Sensation 6 weeks ago. The memory foam soles have holes formi...

P
Presley Bartley
trustpilot.com Oct 01, 2025

I went in to buy my prom shoes and they…

I went in to buy my prom shoes and they didn't have them in stock. I went to order them in a different size and have them delivered to my hou...

N
Nikki Stansberry
trustpilot.com Oct 01, 2025

Great place to buy shoes huge selection…

Great place to buy shoes huge selection and always a fr...

M
Madeline Browne
trustpilot.com Oct 01, 2025

Horrible customer service

Horrible customer service, received a pair of shoes they were too tight reached out after about 3 days I received a reply that I could return these sh...

G
Gizmo
trustpilot.com Oct 01, 2025

Paragould store are thieves

Bought a pair of shoes for over $100...refunded within 2 hours and instead of getting the money back into my account it showed they did a second charg...

J
Jessica
trustpilot.com Oct 01, 2025

Horrible place

Horrible place ! Wou...

R
Rebecca
trustpilot.com Oct 01, 2025

I went to the Paragould

I went to the Paragould, Arkansas store for shoes. Store number 855. It took 45 minutes for me to find 2 pairs of shoes while the workers stood behind...

R
Rob
trustpilot.com Oct 01, 2025

I visited your Beaver Dam, Wi store.

I visited your Beaver Dam, Wi store this morning and was extremely impressed with gals working there. They were very helpful in taking care of my requ...

B
Bruce Silbernagel
trustpilot.com Oct 01, 2025

Bad deal returning shoes today

Bad deal returning shoes today . Had my receipt for two pair of shoes and this is what happened. The first pair they said we're now on sale so they co...

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Conclusion

Customer feedback for Shoe Sensation shows strong variation by location: several stores and sales associates receive repeated praise for helpful, friendly service. Simultaneously, multiple reviews describe online ordering problems (site downtime, missing confirmations), refunds or charge handling issues, and inconsistent handling of promotions or returns. Product reports are mixed—some customers are satisfied with fit and quality while others report rapid wear or fit problems. Consumers considering Shoe Sensation should check local store staff reputation, verify sale signage at checkout, keep receipts and photos, and confirm email order or refund confirmations for any online purchase.