Shoe Sensation
Experiences & Reviews
Shoe Sensation is a U.S. footwear retailer operating mall and outlet locations and an online storefront. The chain sells branded and privateโlabel shoes for men, women and children, and offers inโstore shopping, promotions, and online order options across multiple local stores.
Overview & Key Metrics
Our Analysis
Service quality
Several reviews praise friendly, attentive staff at specific stores; an equal number describe unhelpful or absent employees, ignored customers, and problematic return interactions.
Value for money
Some customers report reasonable prices and good deals, while others cite misapplied promotions, unexpected refund reductions, and poor value for the price paid.
User experience
Multiple reviews describe online ordering and pickup issues: site maintenance messages, missing confirmations, slow fulfillment, wrong sizes, and tracking that provides little information.
Product quality
Reports vary: several buyers note acceptable fit and quality, while others report poor fit, rapid wear, material failures, and shoes that did not meet expectations.
Communication
Customers reported missing order confirmations, unclear tracking information, confusing return instructions, and at least one reported double charges during a refund.
Overall experience
Overall impressions are mixed to negative: some locations receive strong praise, but many reviews report issues with returns, online ordering, payments, and inconsistent store experiences.
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Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 โ October 2025).
I don't recommend you order online toโฆ
"I don't recommend you order online to pick up at store with them. First off their website doesn't tell you if your local store has the item in stock o..."
Great
"When I walked in I was greted at the door and I was shown exactly wat I needed they even sold me a second pair and I only went in for work. The employ..."
Paragould store are thieves
"Bought a pair of shoes for over $100...refunded within 2 hours and instead of getting the money back into my account it showed they did a second charg..."
Horrible Return Policy - Dont Wear Shoes Outside?
"I bought some shoes here in Wilkesboro, NC. I ordered a pair of Lugz I ordered from Shoe Sensation 6 weeks ago. The memory foam soles have holes formi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I love the Clinton store
I love the Clinton store. The girls are so friendly and ready to help but not be pushy. The manager is always there helping and answer question...
Carthage
Carthage, TX. Wonderful customer service. My husband and I went in the other evening, and Veronica really took care of us. We were unaware the store w...
Just ordered online went through theโฆ
Just ordered online went through the payment process and then it said something about maintenance to the website. Luckily I paid t...
I visited Shoe Sensation last week
I visited Shoe Sensation last week. I found a pair of Skechers that I liked. There was a sign saying, buy one get another pair 1/2 off. I brought two...
I don't recommend you order online toโฆ
I don't recommend you order online to pick up at store with them. First off their website doesn't tell you if your local store has the item in stock o...
The sales people make a huge difference!
I found out (the hard way) that it makes a HUGE difference which Shoe Sensation store you visit. Had a great experience at the one in St. Mary's, OH w...
My boyfriend went into the Washingtonโฆ
My boyfriend went into the Washington Indiana location today to get shoes said when he got there there were two girl at the register didnโt even ackno...
PLEASE fix your online shoppingโฆ
PLEASE fix your online shopping website. It has said "undergoing Maintenance...
Great
When I walked in I was greted at the door and I was shown exactly wat I needed they even sold me a second pair and I only went in for work. The employ...
Great experience
I absolutely love the shoes....they are a gift for my grandsons..I bought 2 pairs...shipping was fast, the pricing was a...
Shaq Victory wide shoe
Shaq Victory wide cost $43 for the equivalent of Walmart cheapies. The shoes didn't fit under the correct size, are unsupportive, an...
Horrible Return Policy - Dont Wear Shoes Outside?
I bought some shoes here in Wilkesboro, NC. I ordered a pair of Lugz I ordered from Shoe Sensation 6 weeks ago. The memory foam soles have holes formi...
I went in to buy my prom shoes and theyโฆ
I went in to buy my prom shoes and they didn't have them in stock. I went to order them in a different size and have them delivered to my hou...
Great place to buy shoes huge selectionโฆ
Great place to buy shoes huge selection and always a fr...
Horrible customer service
Horrible customer service, received a pair of shoes they were too tight reached out after about 3 days I received a reply that I could return these sh...
Paragould store are thieves
Bought a pair of shoes for over $100...refunded within 2 hours and instead of getting the money back into my account it showed they did a second charg...
Horrible place
Horrible place ! Wou...
I went to the Paragould
I went to the Paragould, Arkansas store for shoes. Store number 855. It took 45 minutes for me to find 2 pairs of shoes while the workers stood behind...
I visited your Beaver Dam, Wi store.
I visited your Beaver Dam, Wi store this morning and was extremely impressed with gals working there. They were very helpful in taking care of my requ...
Bad deal returning shoes today
Bad deal returning shoes today . Had my receipt for two pair of shoes and this is what happened. The first pair they said we're now on sale so they co...
Conclusion
Customer feedback for Shoe Sensation shows strong variation by location: several stores and sales associates receive repeated praise for helpful, friendly service. Simultaneously, multiple reviews describe online ordering problems (site downtime, missing confirmations), refunds or charge handling issues, and inconsistent handling of promotions or returns. Product reports are mixedโsome customers are satisfied with fit and quality while others report rapid wear or fit problems. Consumers considering Shoe Sensation should check local store staff reputation, verify sale signage at checkout, keep receipts and photos, and confirm email order or refund confirmations for any online purchase.