Many reviewers describe surprise charges, unwanted auto-shipments, and refunds that stall. Several say their orders never arrived or showed up wrong after auto-ship. A few mention comfortable shoes or a one-off quick refund. Overall, the comments point to ongoing trust and billing problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Company charged unwanted supplements and refund attempts have failed.
“This company automatically charge me with something thaymt I dont order.”
Was overcharged six times the advertised price and denied a refund.
“The price that went through was 6 times the price of what it advertised”
Received poorly fitting sandals and lost $100 after discarding boxes.
“my heel falls off the back.”
Comfortable boots improved back, but shipping delays lacked communication.
“there were a few delays in delivery which was not communicated to me beforehand”
Several reviews mention charges the buyer didn’t approve and automatic reorders they say they never requested. Some customers report cancelled orders that still shipped, the wrong items arriving, or repeated reshipments. A smaller set of reviews says refunds or fixes did go through.
Reviewers describe being charged far more than the advertised price, with added fees that pushed up the total. Several complaints say they were billed for extra bottles or multiple units they didn’t order and then couldn’t get a refund. One review calls the pricing acceptable, but that view is rare.
People describe purchases getting derailed by reshipments, backorders, and requests to confirm addresses after paying. Several reviewers call the website untrustworthy or fraudulent based on what happened with payment and delivery. One reviewer said the boots felt more comfortable despite slow delivery.
Only a few customers mention defects or mismatches, rather than broad praise for quality. They cite sandals that slip at the heel and an item arriving without a UPC or clear labeling. These issues appear in a minority of reviews.
Customers often say they weren’t warned about backorders and received shipping updates that were unclear or conflicting. Several describe follow-up messages asking for extra payment or address confirmation after payment. One reviewer noted delays that weren’t communicated, though the order did arrive.
Most reviews are negative, with many low ratings centered on billing problems, delivery issues, and refunds that didn’t get resolved. Positive notes are limited to occasional mentions of comfort and a few timely refunds. The feedback contrasts frequent service breakdowns with rare satisfactory outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company charged unwanted supplements and refund attempts have failed.
“This company automatically charge me with something thaymt I dont order.”
Unauthorized order charged and no refund or delivery received since 2023.
“I was told the item was already shipped, I am yet to receive such items or to get a refund.”
Was overcharged six times the advertised price and denied a refund.
“The price that went through was 6 times the price of what it advertised”
Received poorly fitting sandals and lost $100 after discarding boxes.
“my heel falls off the back.”
Reviewer says the website is a scam and untrustworthy.
“Fly by night. Scam. Don’t trust this website.”
Order went on backorder without notification, ruining a Christmas gift.
“I had to cancel my order and now hurry to find another pair before Christmas.”
Company shipped a canceled order and offered only a return.
“I received an e-mail from Shoeline stating that my order shipped!”
Received items not ordered but received a full refund promptly.
“I received products that am pretty sure I did not order.”
Money was taken without orders and products were not delivered.
“They stole $149.85 from me AGAIN without me ever ordering anything.”
Auto-ship delivered wrong product and company refused reasonable refund.
“it wasn't even the original product, they sent Manup.”
Received a suspicious product without UPC that resembled sugary children's gummies.
“They sent me a product without an UPC code.”
Was charged for five bottles but only ordered three and requests full refund.
“I was charged for the entire five bottles.”
Company charged $200 instead of $20 and reviewer requests cancellation.
“You charge me w 200$ instead 20”
Company falsely claims delivery and asks for extra payment; products missing.
“they are lying, and try to collect more to make the delivery”
Company promised a refund but the reviewer never received it.
“They agreed to refund my money which I never received.”
Reviewer accuses the company of fraud without details.
“FRAUD!!!!!!!!”
Was charged for all bottles, promised refunds never received over months.
“they charged me for all of them.”
Paid but never received products; company sent apologies and incorrect address requests.
“Paid never received.”
Auto-ship delivered wrong product and company refused reasonable refund.
“When I asked to get a refund, they demanded I send back the other product”
Order repeatedly reshipped and reviewer labels the company fraudulent.
“they have now "reshipped" my order 4 times”
Reviewer warns others not to trust company, alleging deceit.
“Don't trust”
Order placed in December 2024 never arrived and company stalls with address confirmations.
“Ordered in December 2024 and not received yet.”
Was overcharged and the product never arrived.
“They charged more than the price and the product never arrived”
Hidden fees made the cost 300% higher and refunds refused.
“Hidden costs resulted in 300% more than advertised.”
I am so happy with my work boots. I've been wearing them for over six months now and they are extremely comfortable. I can't believe how much better my back feels after wearing these boots. I also found the customer service to be helpful and responsive. My only complaint is, there were a few delays in delivery which was not communicated to me beforehand, and I had to wait 45 days past the original deadline for my order.I just hope Shoeline will make some changes to the way they do business. It would be great if they were more transparent and clear about their shipment before one get started with them. However, I’ll give them a second chance and order again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shoeline is an online footwear retailer that sells shoes, boots, sandals, and related accessories. Its product pages show size guidance, material details, and photos to help shoppers pick styles and fits. Customers place orders through the site’s checkout, and Shoeline ships within its service area. The company offers customer support and lists return and exchange options on its website for order problems.