Reviews Analyzed
5
We Collect & Analyze Reviews
Shoeline
Experiences & Reviews
Shoeline appears as an online footwear retailer where customers order boots, sandals and work shoes through a web storefront. Reviews show purchases of work boots, branded sandals and other footwear, with orders processed and shipped by the company. Consumers researching Shoeline will find feedback focused on product fit and durability, shipping and backorder handling, and customer-service interactions.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
18d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Mixed reports: one reviewer described helpful, responsive customer service, while multiple others reported dismissive or unhelpful support when problems arose.
Share of mentions
Weak
21%
💰
Value for money
Limited mentions: at least one customer reported a significant financial loss after receiving badly fitting shoes and being unable to recover costs.
Share of mentions
Mixed
7%
⚡
User experience
No direct comments about website or app usability; ordering and account issues were reported via emails, shipment notices and phone interactions instead.
Share of mentions
Mixed
0%
🔧
Product quality
Product reports vary: some buyers found boots comfortable over months, while others received misfitting or apparently irregular items causing fit and quality concerns.
Share of mentions
Mixed
14%
📞
Communication
Several reviewers cited poor communication: unnotified backorders, long unexpected delays, and shipments sent after cancellation created trust and timing problems.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions trend negative: multiple customers reported cancellations, late shipments or perceived scams, though isolated positive product experiences exist.
Share of mentions
Weak
36%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (December 2021 – October 2025).
Work Boots
"I am so happy with my work boots. I've been wearing them for over six months now and they are extremely comfortable. I can't believe how much better my back feels after wearing these boots. I also found the customer service to be helpful and responsive. My only complaint is, there were a few delays in delivery which was not communicated to me beforehand, and I had to wait 45 days past the original deadline for my order.I just hope Shoeline will make some changes to the way they do business. It would be great if they were more transparent and clear about their shipment before one get started with them. However, I’ll give them a second chance and order again!"
Raymond M.
Collected.reviews
Dec 12, 2021
Featured for: positive product, noted delivery communication issue
I was so excited to find my favorite…
"I was so excited to find my favorite style Vionic sandal less expensive on this site. I ordered 2 pair. Sadly, the left foot is off. I have 2” above t..."
Linda
Trustpilot
Oct 01, 2025
Featured for: product defect and lost money
Bad customer service
"Order placed and got approved email and after 10 days of no shipping I checked status online. My order was on backorder with no available date, this w..."
K Lamb
Trustpilot
Oct 01, 2025
Featured for: backorder, no notification, poor service
Would have given a 0 if I could
"Would have given a 0 if I could. I made a purchase for a pair of boots on line in late December. About a week later I received an e-mail stating that..."
Thomas LaBella
Trustpilot
Oct 01, 2025
Featured for: order canceled then shipped; legal concern
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Linda
trustpilot.com
Oct 01, 2025
I was so excited to find my favorite…
I was so excited to find my favorite style Vionic sandal less expensive on this site. I ordered 2 pair. Sadly, the left foot is off. I have 2” above t...
J
Justin W
trustpilot.com
Oct 01, 2025
Fly by night
Fly by night. Scam. Do...
K
K Lamb
trustpilot.com
Oct 01, 2025
Bad customer service
Order placed and got approved email and after 10 days of no shipping I checked status online. My order was on backorder with no available date, this w...
T
Thomas LaBella
trustpilot.com
Oct 01, 2025
Would have given a 0 if I could
Would have given a 0 if I could. I made a purchase for a pair of boots on line in late December. About a week later I received an e-mail stating that...
R
Raymond M.
Collected.reviews
Dec 12, 2021
Work Boots
I am so happy with my work boots. I've been wearing them for over six months now and they are extremely comfortable. I can't believe how much better my back feels after wearing these boots. I also found the customer service to be helpful and responsive. My only complaint is, there were a few delays in delivery which was not communicated to me beforehand, and I had to wait 45 days past the original deadline for my order.I just hope Shoeline will make some changes to the way they do business. It would be great if they were more transparent and clear about their shipment before one get started with them. However, I’ll give them a second chance and order again!
Conclusion
Reviews show a mix of outcomes for Shoeline customers. Some buyers report durable, comfortable boots after months of use, while multiple others report serious issues: delayed or unnotified backorders, shipments sent after cancellation, and unhelpful service interactions. Several reviewers warn about potential fit or authenticity problems and recommend caution for time-sensitive purchases such as holiday gifts. Prospective buyers should verify current shipping times, review return and cancellation policies, and keep order documentation before purchasing.