Reviews show a mix of outcomes for Shoeline customers. Some buyers report durable, comfortable boots after months of use, while multiple others report serious issues: delayed or unnotified backorders, shipments sent after cancellation, and unhelpful service interactions. Several reviewers warn about potential fit or authenticity problems and recommend caution for time-sensitive purchases such as holiday gifts. Prospective buyers should verify current shipping times, review return and cancellation policies, and keep order documentation before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Comfortable boots improved back, but shipping delays lacked communication.
“there were a few delays in delivery which was not communicated to me beforehand”
Received poorly fitting sandals and lost $100 after discarding boxes.
“my heel falls off the back.”
Order went on backorder without notification, ruining a Christmas gift.
“I had to cancel my order and now hurry to find another pair before Christmas.”
Company shipped a canceled order and offered only a return.
“I received an e-mail from Shoeline stating that my order shipped!”
Mixed reports: one reviewer described helpful, responsive customer service, while multiple others reported dismissive or unhelpful support when problems arose.
Limited mentions: at least one customer reported a significant financial loss after receiving badly fitting shoes and being unable to recover costs.
No direct comments about website or app usability; ordering and account issues were reported via emails, shipment notices and phone interactions instead.
Product reports vary: some buyers found boots comfortable over months, while others received misfitting or apparently irregular items causing fit and quality concerns.
Several reviewers cited poor communication: unnotified backorders, long unexpected delays, and shipments sent after cancellation created trust and timing problems.
Overall impressions trend negative: multiple customers reported cancellations, late shipments or perceived scams, though isolated positive product experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company charged unwanted supplements and refund attempts have failed.
“This company automatically charge me with something thaymt I dont order.”
Unauthorized order charged and no refund or delivery received since 2023.
“I was told the item was already shipped, I am yet to receive such items or to get a refund.”
Was overcharged six times the advertised price and denied a refund.
“The price that went through was 6 times the price of what it advertised”
Received poorly fitting sandals and lost $100 after discarding boxes.
“my heel falls off the back.”
Reviewer says the website is a scam and untrustworthy.
“Fly by night. Scam. Don’t trust this website.”
Order went on backorder without notification, ruining a Christmas gift.
“I had to cancel my order and now hurry to find another pair before Christmas.”
Company shipped a canceled order and offered only a return.
“I received an e-mail from Shoeline stating that my order shipped!”
Received items not ordered but received a full refund promptly.
“I received products that am pretty sure I did not order.”
Money was taken without orders and products were not delivered.
“They stole $149.85 from me AGAIN without me ever ordering anything.”
Auto-ship delivered wrong product and company refused reasonable refund.
“it wasn't even the original product, they sent Manup.”
Received a suspicious product without UPC that resembled sugary children's gummies.
“They sent me a product without an UPC code.”
Was charged for five bottles but only ordered three and requests full refund.
“I was charged for the entire five bottles.”
Company charged $200 instead of $20 and reviewer requests cancellation.
“You charge me w 200$ instead 20”
Company falsely claims delivery and asks for extra payment; products missing.
“they are lying, and try to collect more to make the delivery”
Company promised a refund but the reviewer never received it.
“They agreed to refund my money which I never received.”
Reviewer accuses the company of fraud without details.
“FRAUD!!!!!!!!”
Was charged for all bottles, promised refunds never received over months.
“they charged me for all of them.”
Paid but never received products; company sent apologies and incorrect address requests.
“Paid never received.”
Auto-ship delivered wrong product and company refused reasonable refund.
“When I asked to get a refund, they demanded I send back the other product”
Order repeatedly reshipped and reviewer labels the company fraudulent.
“they have now "reshipped" my order 4 times”
Reviewer warns others not to trust company, alleging deceit.
“Don't trust”
Order placed in December 2024 never arrived and company stalls with address confirmations.
“Ordered in December 2024 and not received yet.”
Was overcharged and the product never arrived.
“They charged more than the price and the product never arrived”
Hidden fees made the cost 300% higher and refunds refused.
“Hidden costs resulted in 300% more than advertised.”
I am so happy with my work boots. I've been wearing them for over six months now and they are extremely comfortable. I can't believe how much better my back feels after wearing these boots. I also found the customer service to be helpful and responsive. My only complaint is, there were a few delays in delivery which was not communicated to me beforehand, and I had to wait 45 days past the original deadline for my order.I just hope Shoeline will make some changes to the way they do business. It would be great if they were more transparent and clear about their shipment before one get started with them. However, I’ll give them a second chance and order again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shoeline appears as an online footwear retailer where customers order boots, sandals and work shoes through a web storefront. Reviews show purchases of work boots, branded sandals and other footwear, with orders processed and shipped by the company. Consumers researching Shoeline will find feedback focused on product fit and durability, shipping and backorder handling, and customer-service interactions.