Reviews Analyzed
20
We Collect & Analyze Reviews
Sneakersnstuff
Experiences & Reviews
Sneakersnstuff (SNS) is a global sneaker and streetwear retailer headquartered in Stockholm, Sweden, operating an online store alongside physical retail locations. The brand is commonly searched by consumers for limited sneaker releases, store availability, shipping and returns policies, and customer service experiences.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
17d
Overall Rating
1.7
Our Analysis
๐ฏ
Service quality
Most reviews report poor service: order errors, incorrect items, and slow or missing problem resolution from support teams.
Share of mentions
Weak
22%
๐ฐ
Value for money
Frequent complaints about withheld refunds, unexpected return fees and alleged scams that left customers out of pocket.
Share of mentions
Weak
20%
โก
User experience
Many customers describe confusing ordering or returns flows, account access problems and unusual payment or checkout requests.
Share of mentions
Weak
13%
๐ง
Product quality
Several reports cite fulfillment issues: empty parcels, wrong sizes sent, and returned packages allegedly arriving with different contents.
Share of mentions
Weak
4%
๐
Communication
Customers repeatedly report unanswered emails, closed support tickets, missing contact numbers and poor follow-up on disputes.
Share of mentions
Weak
18%
โญ
Overall experience
Overall impression from these reviews is negative, with many customers reporting unresolved refunds, alleged fraud and inadequate aftercare.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Worst customer experience
"I ordered some shoes in the middle of August. They did not charge me money and later on, Revolut refunded me the whole price. Two week had passed, and..."
Tomรกลก Kotuฤ
Trustpilot
Oct 01, 2025
Featured for: Unanswered refund request, unexpected charge
I am extremely disappointed with thisโฆ
"I am extremely disappointed with this site. I ordered sneakers from them and when my package arrived there was nothing inside the box, it was empty. A..."
LSO
Trustpilot
Oct 01, 2025
Featured for: Empty box; company denied responsibility
Great store and service
"Great store and service. Delivery is rapid and convenient with DPD (the best courier imo). Have only ever had 1 issue with an order and it was resolve..."
LG
Trustpilot
Oct 01, 2025
Featured for: Positive in-store service and delivery
Where is my refund
"Order number 7014925 Where is my refund. I have the post office Tracking: SP498723063GB. I sent the shoe back to you over 3 weeks ago and I still have..."
Cain
Trustpilot
Oct 01, 2025
Featured for: Return label errors; unpaid refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
T
Tomรกลก Kotuฤ
trustpilot.com
Oct 01, 2025
Worst customer experience
I ordered some shoes in the middle of August. They did not charge me money and later on, Revolut refunded me the whole price. Two week had passed, and...
A
Alal Abadani
trustpilot.com
Oct 01, 2025
Its cheap company and when u want toโฆ
Its cheap company and when u want to return ur order ,they not give back ur money I sent back my o...
j
jose soler
trustpilot.com
Oct 01, 2025
KicksNstuff =SCAM
I received an email from them informing me to cancel my order through PayPal and reorder and pay directly through their website. If t...
M
Mmit Guestpost
trustpilot.com
Oct 01, 2025
Top feature e-commerce software
In todayโs fast-paced digital landscape, e-commerce solutions play a crucial role in shaping the success of businesses across the globe. Particularly...
L
LSO
trustpilot.com
Oct 01, 2025
I am extremely disappointed with thisโฆ
I am extremely disappointed with this site. I ordered sneakers from them and when my package arrived there was nothing inside the box, it was empty. A...
p
paul noble
trustpilot.com
Oct 01, 2025
AVOID AT ALL COST
If i could give negative stars I would , I have now ordered my 2nd pair of trainers from their clowns and yet again sent the wrong size , so I now hav...
I
I A
trustpilot.com
Oct 01, 2025
I have returned items on the 23rd Aprilโฆ
I have returned items on the 23rd April 2025 and have been told that the refund has been processed on two occasions but I have not...
R
Richard Baltimore
trustpilot.com
Oct 01, 2025
I hate to even give them one star theyโฆ
I hate to even give them one star they donโt deserve that. This company not only runs off with ppl money. They have ridiculous return policies and ter...
M
Marie
trustpilot.com
Oct 01, 2025
SNS great expericence
SNS is the best sneakers shop!! Despite the bankruptcy, they were all so nice in store and the...
A
Andrew Lewis
trustpilot.com
Oct 01, 2025
As with Bill they scammed me andโฆ
As with Bill they scammed me and attempted a great deal more. Fortunately I stopped. The vip site is a mirror of the real one and they use Crypto to s...
B
Bill Anderson
trustpilot.com
Oct 01, 2025
SCAM CRYPTO SCAM DO NOT GO ANYWHERE NEARโฆ
SCAM CRYPTO SCAM DO NOT GO ANYWHERE NEAR THIS. ITS A SCAM AND THEY WILL TAKE AL...
A
Ayush Gupta
trustpilot.com
Oct 01, 2025
Sneakersnstuff online commission based jobs
Sneakersnstuff, runs an online commission based task completing job scam. (sneakersnstuff.vip) Since i was unaware about this thing I thought this was...
m
marcos jordan
trustpilot.com
Oct 01, 2025
Ver bad customer service in global
Ver bad customer service in global, i had to...
C
Char
trustpilot.com
Oct 01, 2025
SCAM! Parcels being swapped & refund refused
SCAM! Returned an order. Having not had a refund in over 2 weeks, I had to chase SNS only to be told I wonโt receive a refund as the item is not what...
U
Uzair Khan Niazi
trustpilot.com
Oct 01, 2025
Took the money and ran.
Took the money and ran. Returned an item and never got the refund. Waiting a month and now being told...
F
Frede
trustpilot.com
Oct 01, 2025
Terrible Customer Service - Wouldn't Recommend
Iโve had an awful experience with Sneakersnstuff. Their customer service is completely incompetent and lacks any sense of empathy. Not only do they of...
M
Maciek Czoch
trustpilot.com
Oct 01, 2025
They charged me 15e administrationโฆ
They charged me 15e administration costs for returning my order outside of their system . In my 20years experience of shopping online i never he...
L
LG
trustpilot.com
Oct 01, 2025
Great store and service
Great store and service. Delivery is rapid and convenient with DPD (the best courier imo). Have only ever had 1 issue with an order and it was resolve...
E
Emily
trustpilot.com
Oct 01, 2025
Help needed!
Hi, I really need some help from Customer Service but thereโs no contact number and the auto email response I received says the ticket is automaticall...
C
Cain
trustpilot.com
Oct 01, 2025
Where is my refund
Order number 7014925 Where is my refund. I have the post office Tracking: SP498723063GB. I sent the shoe back to you over 3 weeks ago and I still have...
Conclusion
Reviews in this sample show repeated customer concerns about refunds, returns handling, and responsiveness from Sneakersnstuff. Multiple reviewers report missing or incorrect items, difficulties with return labels, and limited or no replies to email enquiries. A small number of reviews describe positive in-store service and quick delivery, but they are outnumbered by negative accounts here. If you consider purchasing from Sneakersnstuff, keep payment and shipping records, use traceable payment methods, retain parcel tracking, and confirm return instructions before sending items back. Check the retailerโs official contact channels and documented return policy, and weigh recent customer reports when deciding.