Reviewers often describe trouble completing orders and getting help after purchase. Many complaints center on refunds, canceled orders, and support that does not respond. Some customers also report fast delivery and authentic products. Several reviews mention return shipping costs and unexpected extra fees.
Examples from available reviews (May 2022 – Mar 2026).
They took my money and refuse to interact; no product or refund.
“No product, no refund, no nothing.”
Received a damaged shoe and was told to return it before resolution.
“I received a shoe that was already damaged upon arrival.”
Order arrived quickly and the shoes were genuine.
“the shoes are legit!!”
Orders arrived quickly and customer support responded within 24 hours.
“Orders come within a few days and customer support have replied within 24hours”
Most negative comments focus on refunds that never arrive and orders that get canceled. Several reviewers say they returned items or canceled orders but did not receive their money back or any useful follow-up. A smaller group reports helpful in-store service or quick replies from staff.
Several customers mention extra return-related costs, such as handling or administration fees and return shipping. A few also describe unexpected import duties added after purchase. Value complaints show up less often than refund or communication issues, but they appear repeatedly across regions.
Some customers report fast delivery and smooth raffle/prize purchases. Many others describe frustrations tied to account behavior, including newsletters turning back on or site bans. Reviews split between quick, easy purchases and disruptive account or after-purchase problems.
Many reviewers say items arrived damaged, used, or not the new sneakers they expected. Several explicitly report receiving the wrong brand or pairs they believe were counterfeit. Other reviews, however, describe genuine items that arrived well packaged.
A common complaint is customer service that does not respond, with repeated mentions of unanswered emails, closed tickets, and no phone contact. Some reviewers also describe courier delivery mistakes followed by no company follow-up. A smaller number say support replied within a day.
Reviews are split between smooth orders with authentic products and ongoing problems after the sale. Negative feedback clusters around refunds, returns, and communication failures. Positive feedback highlights fast shipping and legitimate products in several separate accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Returned trainers but refund not issued and account debited again.
“They took them back and didn't issue the refund.”
Returned trainers but refund not issued and account debited again.
“They took them back and didn't issue the refund.”
Requested account deletion but account remained active and newsletters resumed.
“I suddenly started receiving newsletter emails again after having been unsubscribed for years already.”
Requested account deletion but account remained active and newsletters resumed.
“I suddenly started receiving newsletter emails again after having been unsubscribed for years already.”
They took my money and refuse to interact; no product or refund.
“No product, no refund, no nothing.”
They took my money and refuse to interact; no product or refund.
“No product, no refund, no nothing.”
Exchange request was ignored and customer service went AWOL.
“they have gone AWOL!!”
Exchange request was ignored and customer service went AWOL.
“they have gone AWOL!!”
Received a damaged shoe and was told to return it before resolution.
“I received a shoe that was already damaged upon arrival.”
Received a damaged shoe and was told to return it before resolution.
“I received a shoe that was already damaged upon arrival.”
Received creased and dirty New Balance shoes that looked worn.
“Both pairs were obviously worn before”
Received creased and dirty New Balance shoes that looked worn.
“Both pairs were obviously worn before”
Requested a refund months ago; got confirmation but no payment.
“no money, only empty promises.”
Requested a refund months ago; got confirmation but no payment.
“no money, only empty promises.”
Won a draw and was very satisfied with fast shipping and order.
“Thrilled to win my first.”
Won a draw and was very satisfied with fast shipping and order.
“Thrilled to win my first.”
Absolutely shocking and terrible experience from purchase to refund.
“shocking absolutely shocking terrible experience from start to refund”
Terrible experience from start through refund process.
“shocking absolutely shocking terrible experience from start to refund”
DPD delivered to wrong address and SNS won't respond for resolution.
“dpd have delivered my parcel to a wrong address”
Parcel delivered to wrong address and SNS did not respond.
“sns wont come back to me!!”
Order arrived quickly and the shoes were genuine and recommended.
“order arrived quickly and the shoes are legit!!”
Order arrived quickly and the shoes were genuine.
“the shoes are legit!!”
Multiple emails and bot chats to return an item received no response.
“Sent numerous emails and online bot chats to return an item, no response from anyone.”
Multiple emails and bot chats received no response for returns.
“Sent numerous emails and online bot chats to return an item”
They charge a $12 handling fee plus customers pay return shipping.
“they charge you $12 for "handling”
Company charged a $12 handling fee plus return shipping, unfair.
“they charge you $12 for "handling”
Delayed availability confirmation and flimsy packaging damaged the shoebox.
“packaged the item in a flimsy cardboard box”
Delayed availability confirmation and flimsy packaging damaged shoe box.
“packaged the item in a flimsy cardboard box”
Order cancelled without explanation and no updates were provided.
“order has been cancelled!!!! No explanation as to why!!”
Black Friday trainers were cancelled without communication, causing extra expense.
“they had been cancelled. No email communication to me at all”
Order cancelled without communication, causing extra expense to replace gift.
“No email communication to me at all....chased again on email and was fobbed off”
Order cancelled after 11 days with no reason, apology, or refund.
“ordered 11 days ago, today they cancelled with no reason”
Order cancelled after 11 days with no reason or refund communication.
“they cancelled with no reason, apology or talk of a refund”
Order cancelled but they charged me and are ignoring refund emails.
“they took the money anyway and are ignoring my emails for a refund.”
Order cancelled; company charged payment and ignored refund emails.
“they took the money anyway and are ignoring my emails for a refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sneakersnstuff sells sneakers and streetwear through its website and physical stores. It offers new-release shoes and brand collaborations. Listings usually show the brand, model, size options, and photos so shoppers can compare. Customers place orders online, with international shipping and, where available, in-store pickup. Support is available through the website for questions about orders and returns.