Reviews Analyzed
21
We Collect & Analyze Reviews
Soccer.com
Experiences & Reviews
Soccer.com is an e-commerce retailer focused on soccer equipment, footwear, apparel, and fan merchandise. The site serves players, teams, and supporters with an online storefront featuring brand products, promotions, and shipping to consumers. People researching Soccer.com commonly look for product selection, pricing, shipping, and customer support information.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Service reports are mixed but lean negative: several reviews praise helpful staff, while more report slow order processing, cancellations, and poor issue resolution.
Share of mentions
Weak
15%
💰
Value for money
Multiple reviewers cite competitive prices, promo codes, coupons, and membership discounts that make purchases feel like good value.
Share of mentions
Strong
12%
⚡
User experience
Most reviewers describe an easy, user-friendly website, smooth checkout, and helpful sizing tools; a minority report slow site performance.
Share of mentions
Strong
12%
🔧
Product quality
Product quality is frequently praised, especially cleats and gear; a small number of reviews report sizing problems or issues with customized items.
Share of mentions
Strong
14%
📞
Communication
Communication experiences vary: some customers report responsive support, while others describe unanswered calls, automated replies, and inventory-related notices.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are mostly positive, driven by product and price; a notable portion of reviews report fulfillment failures and poor support experiences.
Share of mentions
Mixed
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Great selection, Goal Club membership valuable
"Soccer.com has a great selection of cleats, clothing, and fan gear. If you're not a Goal Club member, it's inexpensive, and taking the discounts you g..."
Alan Burnitt
Trustpilot
Oct 01, 2025
Featured for: Selection, value, customer service
Way too slow processing orders
"I have ordered several times from soccer.com. They have always been extremely..."
Martin C
Trustpilot
Oct 01, 2025
Featured for: Slow order processing, shipping delays
If I could give -10
"If I could give -10, I would. The uniform was over 3 inches shorter than their size chart, and they refused a return because it was custo..."
Susy Vega
Trustpilot
Oct 01, 2025
Featured for: Sizing issue, refused return, poor support
Best site to buy from.
"Best product on the market and they always have a discount code so you are no..."
Akagodsyahoo.com
Trustpilot
Oct 01, 2025
Featured for: Product quality, discounts, repeat purchases
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Alan Burnitt
trustpilot.com
Oct 01, 2025
Great selection, Goal Club membership valuable
Soccer.com has a great selection of cleats, clothing, and fan gear. If you're not a Goal Club member, it's inexpensive, and taking the discounts you g...
C
Crystal Lopez
trustpilot.com
Oct 01, 2025
Awesome prices and even better…
Awesome prices and even better products. I got my son new...
M
Martin C
trustpilot.com
Oct 01, 2025
Way too slow processing orders
I have ordered several times from soccer.com. They have always been extremely...
J
Janet Walker
trustpilot.com
Oct 01, 2025
Inventory Error
I ordered my daughter a pair of cleats the end of August. I was given a ship by date, once this date arrived there were no updates. I emailed customer...
F
FREE PALESTINE
trustpilot.com
Oct 01, 2025
Excellent services
...
C
Cristo
trustpilot.com
Oct 01, 2025
Always stocked up
I like that soccer.com is always stocked up in cleats, gear and discounts! Being a Goal Club member for many many years and still have some Eurosport...
R
Rigo Aguilar
trustpilot.com
Oct 01, 2025
Very easy and accommodating.
...
S
Sterling Clifford
trustpilot.com
Oct 01, 2025
I placed an order and paid for two day…
I placed an order and paid for two day shipping. After 6 days, I called and was told they would...
A
Alesha
trustpilot.com
Oct 01, 2025
Feeling Scammed
Ordered a pair of shorts. They took payment for the shorts by marking as shipped. However, they never delivered item to FedEx. Called twice but no ans...
M
Melo
trustpilot.com
Oct 01, 2025
A great place to buy your soccer gears.
Soccer.com is an awesome place to buy your soccer gear needed. Website is ease...
r
rory gelineau
trustpilot.com
Oct 01, 2025
Great buying experience
The platform was easy to navigate...
A
Akagodsyahoo.com
trustpilot.com
Oct 01, 2025
Best site to buy from.
Best product on the market and they always have a discount code so you are no...
D
Dante Eaker
trustpilot.com
Oct 01, 2025
Support Them
The experience was great because these we...
M
Matt S
trustpilot.com
Oct 01, 2025
I don't get it
I don't get it. This is the biggest soccer retailer on-line and they literally suck at everything. Search a product? Sure, if you want the spinney-whe...
R
Ryan Miller
trustpilot.com
Oct 01, 2025
Just ordered cleats and these of check…
Just ordered cleats and the ease of check out a...
M
Melvin Valladares
trustpilot.com
Oct 01, 2025
Easy and user friendly environment
Easy and user fri...
S
Susy Vega
trustpilot.com
Oct 01, 2025
If I could give -10
If I could give -10, I would. The uniform was over 3 inches shorter than their size chart, and they refused a return because it was custo...
M
Mario Restrepo
trustpilot.com
Oct 01, 2025
Happy dad
...
L
Luiz Dutra Neto
trustpilot.com
Oct 01, 2025
Ok verry good
...
S
Shell
trustpilot.com
Oct 01, 2025
Price of shoes were less expensive…
Price of shoes were less expensive than other sites, plus had a 15% coupon for signing up and $9 off for signing up for$4 li...
Conclusion
Reviews show clear strengths in product selection, pricing, and website usability: many customers report good-quality cleats and apparel, frequent discounts, and an easy checkout. At the same time, several reviews highlight operational problems—slow order processing, inventory errors that led to cancellations, and long waits or unhelpful responses from support. For shoppers prioritizing price and product range, Soccer.com frequently meets expectations; for those where fast fulfillment and reliable customer service are critical, reported inconsistencies are relevant. When buying, consider using promo codes or membership offers but monitor shipping estimates and keep order confirmations and communications for dispute resolution if problems arise.