This set of reviews reflects a single, strongly negative customer experience: the buyer received the wrong wetsuit size, could not complete an exchange, and reports no response after multiple emails, resulting in a reported $300 loss. For consumers researching Surfdome, verify the seller’s return window, how shipping dates affect return eligibility, and keep order and communication records. If you are purchasing higher-cost items (for example wetsuits), consider checking sizing policies and contact methods before buying. Given this review’s focus, prioritizing documented communication and understanding the return timeframe may reduce similar risks.
Examples from available reviews (Mar 2021 – Feb 2026).
Received wrong wetsuit and couldn't get an exchange or refund.
“I still have not received any word from this company”
Reviewer reports an unresolved exchange request and an unaddressed month-long issue after multiple attempts to fix a wrong-size shipment.
Customer states they lost about $300 due to inability to return or exchange the incorrect wetsuit, framing a clear monetary loss.
Ordering and return experience described as confusing: shipped product size mismatch and return window misunderstood, preventing a refund or exchange.
Order fulfillment issue: reviewer received the wrong size item (size 6 instead of size 8), which prompted the exchange request.
Reviewer reports sending over ten emails with no response; lack of reply is the primary communication complaint in the review.
Single review gives a one-star overall rating and urges others not to buy, citing unresolved refund and support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Reviews (20) · Quotes shortened · As of: February 2026
Received wrong wetsuit and couldn't get an exchange or refund.
“I still have not received any word from this company”
Customer service was terrible during a return experience.
“the customer service was terrible when I had to return something.”
No longer sells surf or skate brands; very disappointed.
“No surf or skate brands...no hurley.. no quiksilver...”
Site now forces login and lacks the original product range.
“the site forces you to login”
Used to be my go-to, now disappointing and unappealing.
“It used to be my to go online shop for years”
Customer service was poor when trying to return a product.
“Poor customer service when looking to return a product.”
Takeover removed favorite brands; reviewer must find a new retailer.
“They don't even have the makes they used to sell anymore...”
Posted item back and received no refund or responses from company.
“Now I have no item and no refund.”
Taken over by Brand Alley; product range limited and unappealing.
“They’ve been taken over by Brand Alley.”
Returned an item but refund was not issued during ownership change.
“I have returned an item but no refund.”
Still waiting for a boardshort purchased last summer; warns not to buy.
“Still waiting for a boardshort i bought last summer...”
Longtime customer complains BrandAlley takeover left website and service awful.
“Website is crap and customer service is awful.”
Received wrong product type and now too late to return for refund.
“they're real leather ones and now it's far too late to return.”
Waiting months for refund after return confirmation and no resolution.
“I've been waiting for my money back since April”
BrandAlley takeover removed stock; reviewer won't use them anymore.
“They hold no stock that Surfdome used to have.”
Website now redirects and requires signup; products and service disappointing.
“you have to sign up to view them.”
Faulty item return blocked after takeover; cannot get refund of £120.
“I cannot get my money back.”
Grateful for years of good service though company was taken over.
“My experience with surfdome.co.uk is great...unfortunately they have gone bankrupt”
Taken over by BrandAlley and accused of fraudulent behavior.
“DO NOT order from BrandAlley.”
Returned faulty item and was not refunded despite promises.
“Do not buy from this fraudulent company”
Bought at large discount and received very fast international delivery.
“it was shipped on sunday (oO!) from UK and arrived on wednesday in switzerland”
Reviewer reports everything was fine with their order.
“everything fine!”
Very fast delivery from UK to Germany according to reviewer.
“Very fast delivery from UK to Germany :)”
Wetsuit never shipped and company refused to refund the purchase.
“They refuse to return my money.”
Prompt delivery and boots keep feet warm in winter.
“prompt delivery - top boots - feet are kept warm in winter”
Return processing is taking too long and seems stuck in transit.
“Return completion takes a long time.”
Reviewer states prices, products, and delivery were all great.
“All great: prices, products and delivery.”
Refused refund after refund window expired for unworn items.
“will not refund.”
Order unfulfilled with unclear tracking and poor seller responsiveness.
“Up until now i have no idea where my order is.”
Reviewer received fast delivery and found good price.
“Fast delivery; good price”
Parcel not received and money not returned after nearly a year.
“no one has returned the money, and it's been almost a year.”
Purchase was easy, fast, and as described.
“easy, fast and as described”
Order not received and customer service unresponsive; delivery issues occur.
“I still haven't received my order that I bought a month ago.”
Ordered and paid in early December but never received the order.
“I ordered and paid for the goods on December 8th, but still have not received them.”
Great customer service and product; reviewer recommends it.
“Great customer service and product.”
Fast shipping, good quality, and best prices.
“Fast shipping, good quality, best prices!”
Service was fast and friendly according to reviewer.
“fast and friendly”
Order delayed for two weeks with no responses from company.
“My Order is delayed”
Order was not delivered to the reviewer.
“Order was not delivered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Surfdome is an online retailer focused on action-sports apparel and equipment, commonly offering surf, skate and snow clothing and related gear through e-commerce channels. Consumers often search Surfdome for wetsuits, outerwear, footwear and branded streetwear. For shoppers evaluating reviews, relevant checks include sizing accuracy, returns and customer support responsiveness for online orders.