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We Collect & Analyze Reviews

Surfdome
Experiences & Reviews

Surfdome is an online retailer focused on action-sports apparel and equipment, commonly offering surf, skate and snow clothing and related gear through e-commerce channels. Consumers often search Surfdome for wetsuits, outerwear, footwear and branded streetwear. For shoppers evaluating reviews, relevant checks include sizing accuracy, returns and customer support responsiveness for online orders.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 0%
Latest Review 28d
Overall Rating
1.0

Our Analysis

🎯

Service quality

Reviewer reports an unresolved exchange request and an unaddressed month-long issue after multiple attempts to fix a wrong-size shipment.

Share of mentions
17%
Weak
💰

Value for money

Customer states they lost about $300 due to inability to return or exchange the incorrect wetsuit, framing a clear monetary loss.

Share of mentions
17%
Weak
⚡

User experience

Ordering and return experience described as confusing: shipped product size mismatch and return window misunderstood, preventing a refund or exchange.

Share of mentions
17%
Weak
🔧

Product quality

Order fulfillment issue: reviewer received the wrong size item (size 6 instead of size 8), which prompted the exchange request.

Share of mentions
17%
Weak
📞

Communication

Reviewer reports sending over ten emails with no response; lack of reply is the primary communication complaint in the review.

Share of mentions
16%
Weak
⭐

Overall experience

Single review gives a one-star overall rating and urges others not to buy, citing unresolved refund and support issues.

Share of mentions
16%
Weak

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Trustpilot (1) · Quotes shortened · As of: October 2025

h
hydi ybarra
trustpilot.com Oct 01, 2025

This company scammed me out of $300

If I could give a zero rating I would. I ordered an expensive $287 hurley wetsuit online and they mailed me the wrong size - a size 6 instead of what...

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Conclusion

This set of reviews reflects a single, strongly negative customer experience: the buyer received the wrong wetsuit size, could not complete an exchange, and reports no response after multiple emails, resulting in a reported $300 loss. For consumers researching Surfdome, verify the seller’s return window, how shipping dates affect return eligibility, and keep order and communication records. If you are purchasing higher-cost items (for example wetsuits), consider checking sizing policies and contact methods before buying. Given this review’s focus, prioritizing documented communication and understanding the return timeframe may reduce similar risks.