Surfdome
Experiences & Reviews
Surfdome is an online retailer focused on action-sports apparel and equipment, commonly offering surf, skate and snow clothing and related gear through e-commerce channels. Consumers often search Surfdome for wetsuits, outerwear, footwear and branded streetwear. For shoppers evaluating reviews, relevant checks include sizing accuracy, returns and customer support responsiveness for online orders.
Overview & Key Metrics
Our Analysis
Service quality
Reviewer reports an unresolved exchange request and an unaddressed month-long issue after multiple attempts to fix a wrong-size shipment.
Value for money
Customer states they lost about $300 due to inability to return or exchange the incorrect wetsuit, framing a clear monetary loss.
User experience
Ordering and return experience described as confusing: shipped product size mismatch and return window misunderstood, preventing a refund or exchange.
Product quality
Order fulfillment issue: reviewer received the wrong size item (size 6 instead of size 8), which prompted the exchange request.
Communication
Reviewer reports sending over ten emails with no response; lack of reply is the primary communication complaint in the review.
Overall experience
Single review gives a one-star overall rating and urges others not to buy, citing unresolved refund and support issues.
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
This company scammed me out of $300
"If I could give a zero rating I would. I ordered an expensive $287 hurley wetsuit online and they mailed me the wrong size - a size 6 instead of what..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (1) ยท Quotes shortened ยท As of: October 2025
This company scammed me out of $300
If I could give a zero rating I would. I ordered an expensive $287 hurley wetsuit online and they mailed me the wrong size - a size 6 instead of what...
Conclusion
This set of reviews reflects a single, strongly negative customer experience: the buyer received the wrong wetsuit size, could not complete an exchange, and reports no response after multiple emails, resulting in a reported $300 loss. For consumers researching Surfdome, verify the sellerโs return window, how shipping dates affect return eligibility, and keep order and communication records. If you are purchasing higher-cost items (for example wetsuits), consider checking sizing policies and contact methods before buying. Given this reviewโs focus, prioritizing documented communication and understanding the return timeframe may reduce similar risks.