Reviews focus on recurring service failures and uneven product quality. Many shoppers describe refunds being refused, support replying with automated messages, and disputes over delivery or returns. Another group reports on-time deliveries and simple refunds. Several reviewers also mention missing promotional gifts and in-app offers that don’t match what was shown.
Examples from available reviews (Oct 2025 – Mar 2026).
System blocks return labels and agents refuse to manually override the return.
“customer service keeps sending scripted responses and refuses a manual override.”
Earbud fragment lodged in ear caused ER visit and Temu hasn't reimbursed medical bills.
“I had a earbud come off in my ear, causing a trip to ER”
Generally excellent refund service but Royal Mail courier performs poorly.
“I have had excellent service with refunds”
Free gift program changed to star accumulation and free gifts weren't sent.
“my free gifts were never sent to me.”
Reviewers often describe scripted, automated replies from support. Many say refunds were denied, returns required paid shipping that didn’t make sense, or returned items were marked lost and left them unable to use credits. A smaller group reports quick fixes and fast refunds, including a few cases of immediate credit.
Many reviews mention free items or promotions that were promised but never arrived. Some shoppers report being charged differently than the listed price, or receiving only partial refunds or refunds issued as site credit. Others say they buy lots of low-cost items and see occasional problems as part of the low-price tradeoff.
Users describe intrusive app elements like spinning wheels and pop-ups that break up browsing and cover product details. A few say the app appeared without consent or that they couldn’t withdraw accumulated funds; these are less common than complaints about interruptions. Some customers highlight easy returns and simple order management.
Several reviews mention weak build quality, crushed packaging, and items arriving smaller than expected or not working. Reviewers report counterfeit or faulty electronics and at least one safety incident involving an earbud fragment. A minority say they received cheap electronics that work fine.
Many reviewers point to bait-and-switch promotions, misleading ads, and canned messages from support. Several say support told them to track down missing packages themselves or complete returns that weren’t practical. A smaller number mention support making things right with credits or reshipments.
Reviews split sharply between customers reporting service breakdowns and product problems and others describing smooth orders and quick refunds. That divide shows up repeatedly in one-star complaints and five-star praise. Multiple negative reviews raise safety and fraud concerns, while several positive ones describe reliable experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Quotes shortened · As of: March 2026
System blocks return labels and agents refuse to manually override the return.
“customer service keeps sending scripted responses and refuses a manual override.”
Charged higher prices than listed and received incorrect items, return window too short.
“Price amount differs $17.64 plus incorrect item of $13.92 which total $31.56.”
The product received was very poor quality.
“Very poor quality”
Handbag straps shredded after two weeks, indicating poor workmanship.
“Such cheap crap.”
Refund denied for a broken item already discarded; support gave scripted responses.
“Temu refused to refund my credits unless I returned the broken item”
Charged card for unavailable items and alleges data theft from app.
“this company is a fraud don't trust it”
Promotional spinning wheel and offers were bait-and-switch and promised items never delivered.
“This is FRAUD!”
Orders arrive within weeks but product quality was garbage.
“this was totally garbage”
Generally excellent refund service but Royal Mail courier performs poorly.
“I have had excellent service with refunds”
Order boxes were crushed due to loose, inadequate packaging by Temu.
“they dropped the lot loosely”
Placed orders, promotion not honored, received rubbish and no refund.
“they didnt honour the offer and wouldnt refund”
The product received was smaller than expected.
“product comes smaller”
Incomplete parcel and refund/credit was less than amount spent.
“Yet again a parcel arrives incomplete and my refund/credit is less than what I have spent”
Orders fulfilled and free returns were easy across many purchases.
“I was able to easily return items without any cost.”
Many items sold by local traders complicate meeting minimum order values.
“so many items are sold by local traders”
Deliveries delayed and customer service provides only automated responses, causing frustration.
“customer service is just bloody stupid auto replies”
Account restricted after returns, preventing use of credit balance.
“After returning, they restricted my account and I am not able to use my credit balance.”
Clothing often differs from photos and sizing, with complex return procedures.
“false advertising, DOCTORED PHOTOS, AND "BAIT AND SWITCH" GARMENTS.”
Temu retracted an agreed refund and demanded impractical paid returns.
“Temu unilaterally retracted the agreement”
Pop-ups for app and spinning wheel interrupt browsing and block product details.
“keep interrupt with that finger saying get the app or the spinning wheel”
Carrier claimed delivery but package not left and Temu refused refund.
“Their carrier failed to deliver my package.”
Claims order vanished and warns account or funds may disappear.
“my order has vanished”
Buys many low-cost items and is satisfied despite occasional issues.
“I buy lots of items from TEMU.”
Delivery repeatedly ignored instructions and left packages in wrong places.
“they did it again anyway”
Support allegedly gave misleading instructions causing financial loss and distrust.
“DO NOT BUY FROM THEM. They are the worst company I have ever dealt with.”
Earbud fragment lodged in ear caused ER visit and Temu hasn't reimbursed medical bills.
“I had a earbud come off in my ear, causing a trip to ER”
Received tax form for sales despite no account and couldn't contact fraud help.
“I do not have a Temu account, I never ordered anything there”
Multiple orders placed with no issues and overall good experience.
“haven't had any issues, good experience overall”
Paid order repeatedly flagged and canceled despite verification, causing frustration.
“Temu issued a refund and canceled my order”
Seller's account compromised and support failed to delete or restore it.
“I have a seller account that was compromised and lost access to it.”
Temu's customer service sent generic replies and lost my return.
“all I get are the copy-paste "please wait" responses.”
Promised free items were not delivered and Temu denied responsibility.
“I got NO FREE ITEMS.”
Inexpensive electronics usually work but shipping failures sometimes occur.
“Cheap isn't always cheap.”
Received a counterfeit, poorly functioning phone instead of an unlocked Samsung.
“I got a fake Samsung”
Orders arrive on time and refunds are promptly issued when needed.
“Temu always delivers on time.”
Free gift program changed to star accumulation and free gifts weren't sent.
“my free gifts were never sent to me.”
Temu refused refund despite video proof and required an impractical return.
“Temu still refuses a refund unless I return the item”
Temu won't reship or refund despite evidence and claims I must locate package.
“But Temu wants to tell me it's my job to locate the package”
They kept money, didn't send product, and issued only a partial refund.
“Its a fraud company took the money and never sent the product”
Multiple products had faults and refunds or replacements took excessive time.
“Product at some point£279 had missing parts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Temu runs an online marketplace and mobile app selling low-priced items across categories like electronics, clothing, and home goods. It links third-party sellers with buyers and shows product listings, promotions, and in-app features such as spin-to-win. Customers can use standard payment methods and request returns or refunds through the app or website. Shipping is handled worldwide through third-party couriers, while sellers manage listings and use their own fulfillment options.