Reviews Analyzed
20
We Collect & Analyze Reviews
Temu
Experiences & Reviews
Temu is an online marketplace and shopping app launched by PDD Holdings that offers a wide range of low‑cost consumer goods, promotions and global shipping. It aggregates many third‑party sellers and emphasizes app-based deals and gamified discounts. Consumers searching for Temu reviews often look for information on shipping times, return and refund policies, product quality, and customer support experiences.
Overview & Key Metrics
Positive Sentiment
30%
Latest Review
16d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers report delivery and return problems: missing or delayed packages, lost returns, and difficulty obtaining reshipments or refunds.
Share of mentions
Weak
18%
💰
Value for money
Several users say promotions or promised ‘free’ gifts weren’t honoured and describe unexpected charges or poor value for higher‑priced items.
Share of mentions
Weak
14%
⚡
User experience
Mixed reports: some praise easy app shopping and on‑time orders; others complain about intrusive ads, bonus wheels and account/payment issues.
Share of mentions
Mixed
11%
🔧
Product quality
Numerous complaints of low or inconsistent product quality: defective electronics, missing parts, counterfeit claims and misleading descriptions.
Share of mentions
Weak
13%
📞
Communication
Frequent reports of generic or slow customer support, unhelpful canned replies, and refusal to accept evidence or pause payments during disputes.
Share of mentions
Weak
17%
⭐
Overall experience
Overall sentiment tilts negative: many users report unresolved refunds, lost items and distrust of promotions, though a minority report smooth orders.
Share of mentions
Weak
28%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Only Generic Replies – No Real Help
"I ordered an expensive Cat Tree Tower from Temu. When I tried to return it, I followed the instructions provided by Temu exactly, but the package was..."
Inari
Trustpilot
Oct 01, 2025
Featured for: Repeated generic support replies
Temu always delivers on time
"Temu always delivers on time. Any problems and a prompt refund is issued..."
Saby Aslam
Trustpilot
Oct 01, 2025
Featured for: Positive delivery and refund example
The place is real, the items they sell are garbage.
"The place is real, the items they sell are 70% garbage, items you cannot use. instead of refunded your money, they gave you a credit, that you have to..."
Jaime Castellanos.
Trustpilot
Oct 01, 2025
Featured for: Charge, refund and quality complaint
I actually bought a lot of things off…
"I actually bought a lot of things off Temu, I only and a few issues, I buy certain tools on there, the only I can't stand is the amounts of advertisem..."
Marty Wimes
Trustpilot
Oct 01, 2025
Featured for: Annoying ads and bonus-wheel UX
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
I
Inari
trustpilot.com
Oct 01, 2025
Only Generic Replies – No Real Help
I ordered an expensive Cat Tree Tower from Temu. When I tried to return it, I followed the instructions provided by Temu exactly, but the package was...
M
MJ Ryan
trustpilot.com
Oct 01, 2025
Cheated out of free itemsI was offered 5 free items after…
I was offered 5 free items after several purchases and so I picked out 5items from the ones offered. Then it said in order to get the 5 free items I h...
t
terryssicntired Usually
trustpilot.com
Oct 01, 2025
When you order inexpensive electronics…
When you order inexpensive electronics the best you can expect is a working product.So far that...
T
Tibi Doman
trustpilot.com
Oct 01, 2025
Temu is the lowest common denominator…
Temu is the lowest common denominator of shopping. It's where all the cheats, thieves and conmen go and try to cheat you out of your money. For exampl...
S
Saby Aslam
trustpilot.com
Oct 01, 2025
Temu always delivers on time
Temu always delivers on time. Any problems and a prompt refund is issued...
J
JAY BOX
trustpilot.com
Oct 01, 2025
Return back to the older way of free…
Return back to the older way of free gifts rather than asking us to accumulate stars for purchasing them. That’s pure scam. I completed my order of 20...
A
Anton
trustpilot.com
Oct 01, 2025
Refund denied, return impossible – beware of Temu
Temu’s reply is only a generic apology and does not resolve the issue. I have already provided clear video evidence of the defective product, but Temu...
M
Mitzi Oxendine
trustpilot.com
Oct 01, 2025
I have a package that was suppose to be…
I have a package that was suppose to be delivered to me but was not and the picture from the logistics shows it was left on a stair case. But Temu wan...
U
USHABEN PATEL
trustpilot.com
Oct 01, 2025
Fraud company
Its a fraud company took the money and never sent the product and w...
T
Terry Egan
trustpilot.com
Oct 01, 2025
Never Again I’ve…
Over a number of items purchased I’ve had major problems with A the product B Customer Service. Product at some point£279 had missing parts. It took f...
M
Marty Wimes
trustpilot.com
Oct 01, 2025
I actually bought a lot of things off…
I actually bought a lot of things off Temu, I only and a few issues, I buy certain tools on there, the only I can't stand is the amounts of advertisem...
J
Jennifer Robinson
trustpilot.com
Oct 01, 2025
Temu have gone down in my estimate the…
Temu have gone down in my estimate the delivery is so slow. I placed an order a week ago and it’s still not arrived at the airport for the flight. So...
J
Jaime Castellanos.
trustpilot.com
Oct 01, 2025
The place is real, the items they sell are garbage.
The place is real, the items they sell are 70% garbage, items you cannot use. instead of refunded your money, they gave you a credit, that you have to...
N
Narisa Belle
trustpilot.com
Oct 01, 2025
i’ve always had a great experience with…
i’ve always had a great experience with this company they are very clear and if they make a...
L
Larry Sleigher
trustpilot.com
Oct 01, 2025
Reliable
...
l
les hotspur
trustpilot.com
Oct 01, 2025
Con on offers
I was offered 6 items for £0 because of being loyal customer i spent the required amount with my other orders as w...
S
Shane
trustpilot.com
Oct 01, 2025
Very dogie site and app had to close my…
Very dogie site and app had to close my account since i saw reviews online i not even download the app but it showed up on my phone i believe irish sy...
T
Timothy Hangsleben
trustpilot.com
Oct 01, 2025
I purchased an entertainment stand with…
I purchased an entertainment stand with an electronic fire place and when it was put together the fire place did not turn on. I asked for a refund, to...
R
Rafael Delarosa
trustpilot.com
Oct 01, 2025
crooks
crooked company entices you with picking items then it ne...
A
Amadin Ernest
trustpilot.com
Oct 01, 2025
I'm happy to come across this TEMU APP
I'm happy to come across this TEMU APP, and have experience good way of shop easily, but please I have 90 eu...
Conclusion
Across these reviews, recurring issues concern returns, refunds and promotions: several customers report lost packages, refused refunds, or missing “free” items (for example, one reviewer said they risked losing about €145 after a return issue). Product quality is inconsistent—users report working low‑cost items but also defective electronics and missing parts. A minority of reviewers describe reliable delivery and small, quick credits for some issues. If you consider buying from Temu, prefer low‑risk, low‑cost items, use secure payment methods, and keep photos and order documentation to support any claims.