Reviews show a clear pattern: product quality and fit are frequently praised, with multiple customers calling the coats well made and true to size. At the same time, several recent reviews report difficulties with customer service, delays in replies and refund problems. If you prioritise material quality and fit, reviews indicate Trench London often delivers on those points. If post‑purchase support or returns are critical for you, consider confirming customer service and refund policies before ordering.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service cancelled my order and issued a prompt refund after my emergency.
“The next day, I was informed that my credit card had been credited for the refund.”
Loves the coat but cannot get a refund or replacement hat.
“I just want my money back!!”
Reviewer says customer service never replies and they're concerned company folded.
“Customer service do not reply EVER.”
Excellent coat with fast delivery, great communication, and lasting quality.
“Fast delivery, great communication.”
Mixed reports: some reviewers praised fast delivery and prompt refunds; others reported unresponsiveness, poor support and refund delays.
Limited mentions: a few customers described items as worth the money or friendly priced, but value comments are sparse overall.
Customers note a clear website, accurate sizing guidance and careful packaging; these positive UX points appeared alongside other complaints.
Multiple reviewers consistently praised materials, fit and construction, calling coats high quality, well made and likely to last.
Communication experiences vary: some customers got timely updates and confirmations, while several reported no replies or poor responses.
Overall split: many buyers praised product quality and fit, while a noticeable group reported negative post-purchase service and refund issues.
For each review, the core experience based on original source reviews.
Sources: Reviews (16) · Trustpilot (7) · Reviews (1) · Quotes shortened · As of: February 2026
Customer reports no refund and no response from company.
“No money back !!! No answers”
Reviewer says customer service never replies and they're concerned company folded.
“Customer service do not reply EVER.”
Loves the coat but cannot get a refund or replacement hat.
“I just want my money back!!”
Bought coat and hat; praises outstanding quality and appearance.
“Both look stunning and the quality is out of this world.”
Buyer loves the coat and praises outstanding quality and accurate sizing.
“Quality is outstanding, the attention to detail is just wow!”
Excellent coat with fast delivery, great communication, and lasting quality.
“Fast delivery, great communication.”
Loves high-quality trench with careful packaging and fast delivery.
“so high quality trench coats, very gently and safety packaged and fast delivery.”
Customer reports five-month unpaid refund and no responses.
“DONT BUY !!!!! NO REFUND MONEY NOW FOR 5 MONTHS”
Returned coat months ago and still has not received refund of EUR 585.
“I STILL HAVEN'T GOT MY REFUND BACK YET!!”
Returned coat, reordered size, still unpaid refund and no responses.
“still not receivd the paiment!”
Alleges returns accepted but refunds not issued and no customer contact.
“They will accept your return but not refund your money.”
Claims company does not refund returns and fails to respond.
“they do NOT refund and they do NOT respond”
Customer dissatisfied due to unanswered website support requests.
“To date, i have not received an ansewer !”
Thanks the company for a prompt response.
“Thank you for your prompt response.”
Reports perfect fit and good cotton quality.
“Perfect fit, quality cotton!”
Fast international delivery and very high quality with accurate size advice.
“Trench is very high quality- Love It.”
Reviewer praises excellent customer service.
“Excellent customer we service!”
Good product quality and fast international shipping.
“Pretty good quality and fast shipping for international.”
Beautifully crafted trench coat prompted the buyer to purchase two.
“Beautiful crafted trench coat.”
Loves the design but reports poor fit and tight armholes.
“The armholes are too tight, which creates a shoulder divot.”
Received packaging without hat and reports no resolution yet.
“no hat in the box”
Returned a coat and still awaits a $900 refund despite proof.
“the company has yet to respond nor return my $900.”
Happy with trench; says it looks incredible and fits perfectly.
“fit perfect :)”
Beautiful range of easy to wear, classy looking clothes of varying prices which are sent carefully and promptly. Great looking website and good customer service. I had ordered 2 bond organic bomber jackets in black & white but unfortunately I had to cancel my order as I had an emergency ao had to travel before shipment would have been received. I emailed customer service, who cancelled the order. The next day, I was informed that my credit card had been credited for the refund. This is unheard of normally. Most companies can take weeks to confirm the refund. Well done Trench London! Soon I'll reorder the jackets!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trench London is a UK-based fashion brand focused on outerwear, particularly trench coats and tailored coats. The company operates an e-commerce site selling structured coats and related garments, and serves customers internationally. Consumers researching Trench London commonly look for product craftsmanship, fit guidance, delivery practices, and post-purchase support.