Skip to content
We Collect & Analyze Reviews

Trench London
Experiences & Reviews

Trench London is a UK-based fashion brand focused on outerwear, particularly trench coats and tailored coats. The company operates an e-commerce site selling structured coats and related garments, and serves customers internationally. Consumers researching Trench London commonly look for product craftsmanship, fit guidance, delivery practices, and post-purchase support.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 63%
Latest Review 12d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Mixed reports: some reviewers praised fast delivery and prompt refunds; others reported unresponsiveness, poor support and refund delays.

Share of mentions
19%
Mixed
💰

Value for money

Limited mentions: a few customers described items as worth the money or friendly priced, but value comments are sparse overall.

Share of mentions
6%
Mixed
⚡

User experience

Customers note a clear website, accurate sizing guidance and careful packaging; these positive UX points appeared alongside other complaints.

Share of mentions
13%
Mixed
🔧

Product quality

Multiple reviewers consistently praised materials, fit and construction, calling coats high quality, well made and likely to last.

Share of mentions
19%
Strong
📞

Communication

Communication experiences vary: some customers got timely updates and confirmations, while several reported no replies or poor responses.

Share of mentions
19%
Mixed
⭐

Overall experience

Overall split: many buyers praised product quality and fit, while a noticeable group reported negative post-purchase service and refund issues.

Share of mentions
25%
Mixed

View all 8 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Dalia Dalia
trustpilot.com Oct 01, 2025

No money back !!

...

A
Annika
trustpilot.com Oct 01, 2025

Customer service do not reply EVER

Customer service do not reply EVER. I have chased by every means po...

L
Laura Ellis
trustpilot.com Oct 01, 2025

Great product, terrible customer service.

I LOVE the coat i ordered in every aspect of if. However, i believe the company joined the list of companies who cannot handle their fast growth. I ha...

K
Kedi “Lady K” Mafifi
trustpilot.com Oct 01, 2025

Bought a coat and a hat

Bought a coat and a hat. Both look stunning and the quality is out of this world...

A
Anita
trustpilot.com Oct 01, 2025

Fabulous

Fabulous! Bought a coat and I love it! Quality is outstanding, the attention to detail is just wow! I highly recommend this brand to anyone who wants...

J
John
trustpilot.com Oct 01, 2025

Standout classic

Excellent coat, packaging is amazing….! Fast delivery, great communication. Did I say the quality was amazing ? Honestly my coat will la...

Z
Zalan
trustpilot.com Oct 01, 2025

Awesomly I love it

Awesomly I love it, so high quality trench coats, very gently and safety packaged and fast delivery....

H
Henry
Collected.reviews Nov 11, 2021

2 bond organic bomber jackets

Beautiful range of easy to wear, classy looking clothes of varying prices which are sent carefully and promptly. Great looking website and good customer service. I had ordered 2 bond organic bomber jackets in black & white but unfortunately I had to cancel my order as I had an emergency ao had to travel before shipment would have been received. I emailed customer service, who cancelled the order. The next day, I was informed that my credit card had been credited for the refund. This is unheard of normally. Most companies can take weeks to confirm the refund. Well done Trench London! Soon I'll reorder the jackets!

Share Your Experience

Help other customers by sharing your experience with Trench London. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a clear pattern: product quality and fit are frequently praised, with multiple customers calling the coats well made and true to size. At the same time, several recent reviews report difficulties with customer service, delays in replies and refund problems. If you prioritise material quality and fit, reviews indicate Trench London often delivers on those points. If post‑purchase support or returns are critical for you, consider confirming customer service and refund policies before ordering.