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We Collect & Analyze Reviews

Tuckernuck
Experiences & Reviews

Tuckernuck is an online U.S.-based women's apparel and lifestyle retailer offering a mix of third-party brands and in-house collections. The site commonly runs seasonal and sample sales, ships orders via parcel carriers, and provides online customer service channels and a returns process. Shoppers researching Tuckernuck often look for information about sizing, shipping times, returns, and product construction.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 17d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Most reviews report slow, inconsistent or unresponsive customer support, with frequent refund and return handling problems.

Share of mentions
26%
Weak
💰

Value for money

Several reviewers describe items as overpriced or poor value, especially for sample-sale purchases described as misrepresented.

Share of mentions
6%
Weak
⚡

User experience

Customers report confusing checkout additions, a complicated returns portal, failed live chat, and frustrating phone/AI interactions.

Share of mentions
8%
Weak
🔧

Product quality

Reports are mixed: a few praise fit or color, but many cite poor construction, wrong or worn items, strong odors, or sizing issues.

Share of mentions
13%
Weak
📞

Communication

Frequent complaints describe long shipping times, missing or incorrect tracking updates, lost packages, and terse automated messages.

Share of mentions
21%
Weak
⭐

Overall experience

The overall tone across reviews is negative, citing delays, return/refund failures, and quality or sample-sale problems; a few positive exceptions exist.

Share of mentions
26%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Anita Motwani
trustpilot.com Oct 01, 2025

DO NOT BUY FROM TUCKERNUCK

If there was a zero, that's what I would give them. I wish I read this before buying on their website. I bought stuff from their sample sale, the size...

a
alicia duncan
trustpilot.com Oct 01, 2025

I was going to buy a dress and went to…

I was going to buy a dress and went to see what the reviews said and changed my mind. They seriously think saying that - we are experiencing delays, t...

B
Brigid Sweeney
trustpilot.com Oct 01, 2025

Shipping took two weeks

Shipping took two weeks, return was completed with a UPS tracking number confirming delivery of return, yet the Tuckernuck returns portal portal says...

K
Kim
trustpilot.com Oct 01, 2025

Might get in 3+weeks, Might Not.

I ordered dresses for an upcoming cruise on August 24. As of today (9/9), the order has not eve...

A
Ashley Lane
trustpilot.com Oct 01, 2025

Ordered on AUGUST 30...Not tracking

I ordered 2 dresses on August 30th. The order is still not tracking, I've reached out via email and attempted to call...

D
De
trustpilot.com Oct 01, 2025

Where is customer service?

I'm a loyal Tuckernuck customer, but feel compelled to write a review regarding their customer service to hopefully get some attention. My order never...

A
Alexis Kochmann
trustpilot.com Oct 01, 2025

I’ve bought here for several years

I’ve bought here for several years. In the past year (long after covid and supply chain issues)...

A
Al
trustpilot.com Oct 01, 2025

Don’t ever buy from their sample sale

Don’t ever buy from their sample sale. Previous purchases were ok-dress didn’t fit return was slow but finally refunded. Bought a dress from their sam...

J
J S
trustpilot.com Oct 01, 2025

Dresses delivered were clearly…

Dresses delivered were clearly previously worn, and did not fit as size smalls. Tuckernuck is clearly...

P
Pamela Herman
trustpilot.com Oct 01, 2025

Ordered 8/22 and still no update

Ordered 8/22 and still no update. Tried to call the worthless customer service line. It’s all automated and can’t get a live person to talk to you. Sa...

B
Brandi
trustpilot.com Oct 01, 2025

First time ordering, disappointed

First time ordering and thus far, I’m sadly not impressed. I was excited to order from the Sample Sale as an introduction to tuckernuck products. I or...

M
Margaret Mckeon
trustpilot.com Oct 01, 2025

I’ve been a tnuck buyer from the very…

I’ve been a tnuck buyer from the very beginning. I’m going to be blunt the Tuckernuck brand clothes are absolute crap. Completely overpriced for Forev...

P
Peggy Bullard
trustpilot.com Oct 01, 2025

BAD Customer Service, BAD Shipping, BAD Ordering Update

Ordered 2 dresses before their 2:00 eastern time cutoff. Currently on day 3 waiting on an update in regards too shipping. Every time I check on my ord...

M
Meg
trustpilot.com Oct 01, 2025

I purchased a dress from Tuckernuck on…

I purchased a dress from Tuckernuck on May 28, 2025, paying for expedited shipping as the dress was for an event. Tuckernuck shipped me a dress differ...

B
Barbara
trustpilot.com Oct 01, 2025

My daughter told me about this site

My daughter told me about this site. Ordered a dress for a trip that did not fit. It was way too big. When I came back from the trip, I tried to excha...

V
Vicki Beck
trustpilot.com Oct 01, 2025

Do NOT buy from this company

Do NOT buy from this company! I would give 0 stars if I could. I bought a blouse for $178.00 that I wore twice and it completely fell apart at the sea...

M
Mary M
trustpilot.com Oct 01, 2025

Still waiting on my returns refund after 14 days…

I ordered 3 dresses from Tuckernuck in a couple different sizes. One of the dresses fit well but was very wrinkled when it came. I had to steam it a c...

U
Unhappy
trustpilot.com Oct 01, 2025

Not "happy returns"

update: I called customer service and they issued the refund. Returns need to be worked on. Glad they corrected the error. I am short and the dresses...

L
Lorenda Holden
trustpilot.com Oct 01, 2025

They say they refund after 10 days

They say they refund after 10 days, not true. I did everything correct in returning. No money in my acct for 3 weeks, had...

K
KP
trustpilot.com Oct 01, 2025

Shipping Nightmare

I’ve ordered from Tuckernuck twice. I think the clothing quality is good and I like the clothes, however I had a bad experience with the shipping serv...

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Conclusion

Reviews in this set consistently point to problems with shipping and after-sale support: multiple customers report long or missing shipments and difficulty obtaining tracking updates. Returns and refunds are a repeated issue—several reviewers describe delayed or missing refunds and confusing return portal experiences. Product reports are mixed; while a few shoppers note good fit or color, many describe poor construction, sizing mismatches, or sample-sale items in unacceptable condition. A small number of reviewers describe successful resolutions (immediate refunds or reshipments), but the dominant pattern in these reviews is unreliable fulfillment and customer-service responsiveness.