Reviews Analyzed
21
We Collect & Analyze Reviews
Turboant
Experiences & Reviews
TurboAnt is a consumer e-mobility brand that sells electric scooters, e-bikes and related accessories through online channels and retail partners. The company focuses on commuter and recreational personal electric vehicles aimed at daily urban use, offering replaceable parts, warranty support and after‑sales resources such as troubleshooting guides and videos.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
28d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report fast, helpful repairs and returns; many cite quick email replies, smooth exchanges and responsive support staff resolving issues.
Share of mentions
Strong
21%
💰
Value for money
Only a few reviewers mention price; those who do say the scooters provide reasonable performance for the cost, but sample size is small.
Share of mentions
Mixed
3%
⚡
User experience
Users note comfortable rides, useful range, easy folding and helpful troubleshooting videos; several reviewers report positive day‑to‑day use.
Share of mentions
Strong
11%
🔧
Product quality
Product reports are mixed: many praise battery life, ride smoothness and durability; others report defects (motors, tires, hill performance) requiring repairs.
Share of mentions
Mixed
19%
📞
Communication
Communication is generally described as prompt and clear, with many reviewers citing same‑day email replies, shipments of replacements and helpful follow‑ups.
Share of mentions
Strong
21%
⭐
Overall experience
Most reviewers recommend TurboAnt and report satisfactory ownership; a minority describe persistent failures and strong dissatisfaction with product performance.
Share of mentions
Strong
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Great return/refund/exchange experience
"Hello Y'all! I am a third time buyer of TurboAnt scooter products and had a great experience with an exchange I needed to make recently. I made a purc..."
Ben Gin
Trustpilot
Oct 01, 2025
Featured for: Detailed exchange/refund and support
A Living Nightmare
"This is by far, the WORST scooter brand I have the guilt to say I own. When I first bought the X7 Max for my college commutes, it was quite smooth and..."
Ashton Brown
Trustpilot
Oct 01, 2025
Featured for: Strong negative on product quality
Performance and customer support leaves much to be desired
"I initially purchased this scooter (V8) in December 2024. I say initially, because my order was apparently part of a batch that was lost or stolen in..."
Geordie
Trustpilot
Oct 01, 2025
Featured for: Performance complaint and support disagreement
It was a pleasure purchasing my scooter…
"It was a pleasure purchasing my scooter from TurboAnt. I purchased the new R9 model and absolutely love it. The dual suspension and the pneumatic tire..."
Joseph
Trustpilot
Oct 01, 2025
Featured for: Detailed product features and praise
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cristhian Hernandez
trustpilot.com
Oct 01, 2025
Costumer service/repairs
Very cool team support very cool repair shop team of 1 thank you sam Turboant answer all my needs and wants Emails answered with in...
C
Culpepper culpepper
trustpilot.com
Oct 01, 2025
Awesome E scooter!
...
B
Ben Gin
trustpilot.com
Oct 01, 2025
Great return/refund/exchange experience
Hello Y'all! I am a third time buyer of TurboAnt scooter products and had a great experience with an exchange I needed to make recently. I made a purc...
M
Michael
trustpilot.com
Oct 01, 2025
Very responsive and efficient customer service!
First off, we ordered two scooters that my two college kids use daily. Unfortunately a defective charger. Ho...
J
John Reed
trustpilot.com
Oct 01, 2025
Great fix to a problem
The customer service team responded in a timely fashion made me feel like they genuinely wanted to help. My son commented (it's his scooter) than he...
J
Jeremy Schroeder
trustpilot.com
Oct 01, 2025
They were quick to respond
They were quick to respond, and were able...
W
Weston
trustpilot.com
Oct 01, 2025
Prompt Response and Great Follow Up
Not only prompt response, but followed up sever...
G
Geordie
trustpilot.com
Oct 01, 2025
Performance and customer support leaves much to be desired
I initially purchased this scooter (V8) in December 2024. I say initially, because my order was apparently part of a batch that was lost or stolen in...
A
Ashton Brown
trustpilot.com
Oct 01, 2025
A Living Nightmare
This is by far, the WORST scooter brand I have the guilt to say I own. When I first bought the X7 Max for my college commutes, it was quite smooth and...
R
Ryan Pelletier
trustpilot.com
Oct 01, 2025
I had an issue with the email I…
I had an issue with the email I entered. The res...
A
Adam Dudziak
trustpilot.com
Oct 01, 2025
Would highly recommend this company and scooter
I bought two X7s for my kids and I am impressed with the price, the quality, and the performance. Loved them so much that I bought two R9s for my RV R...
M
Michael Williams
trustpilot.com
Oct 01, 2025
Customer Service was A+
The customer service team was Incredibly responsive and helpful. They off...
m
md mridul
trustpilot.com
Oct 01, 2025
Excellent Customer Support!
I had a great experience with TurboAnt’s customer support. They handled my refund request quickly and professionally. The communic...
H
Hydromancer
trustpilot.com
Oct 01, 2025
Their products are absolutely TRASH
Their products are absolutely industrial garbage. They are of the worst quality you can imagine. I got on...
A
Adam Del Rosso
trustpilot.com
Oct 01, 2025
Great Customer Service
I've had my TurboAnt scooter for several years now & use it all the time. I love how durable it's been, so I was expecting the same quality after buyi...
J
Joseph
trustpilot.com
Oct 01, 2025
It was a pleasure purchasing my scooter…
It was a pleasure purchasing my scooter from TurboAnt. I purchased the new R9 model and absolutely love it. The dual suspension and the pneumatic tire...
L
Ludo du Clary
trustpilot.com
Oct 01, 2025
Great after-sales service
Great after-sales service, real...
D
Dany Ledda
trustpilot.com
Oct 01, 2025
The X7 Max is incredible!
The X7 Max is incredible! My wife and I have a matching pair of X7 Max and they have been absolutely incredible from Day 1!...
C
Cindy Sutton
trustpilot.com
Oct 01, 2025
Helping me with the scooter
I had pushed a wrong button on my scooter setting it to the wrong setting and I emailed them and th...
S
Sarah Yee
trustpilot.com
Oct 01, 2025
Great Customer Support
Easy ordering and quick shipping. The front headlight didn't work when we unboxed it, but TurboAnt sent an easy-to-follow video that walked us through...
Conclusion
Customer reports for TurboAnt show consistent strength in support and communication: many reviewers cite fast email replies, successful warranty exchanges and clear repair videos. Product experiences are mixed—numerous owners praise battery life, ride comfort and durability, while a smaller group reports serious defects (motors, tires or hill‑climbing performance). Value perceptions are positive among the few who discussed price, but sample size is limited. If you prioritize responsive after‑sales service, reviews indicate TurboAnt responds quickly; if hill‑climbing, motor longevity or tire reliability are critical, consider reading detailed product reviews and warranty terms before purchase.