Customer reports for TurboAnt show consistent strength in support and communication: many reviewers cite fast email replies, successful warranty exchanges and clear repair videos. Product experiences are mixed—numerous owners praise battery life, ride comfort and durability, while a smaller group reports serious defects (motors, tires or hill‑climbing performance). Value perceptions are positive among the few who discussed price, but sample size is limited. If you prioritize responsive after‑sales service, reviews indicate TurboAnt responds quickly; if hill‑climbing, motor longevity or tire reliability are critical, consider reading detailed product reviews and warranty terms before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service handled an exchange smoothly and quickly.
“Jane was excellent in her quick succinct replies.”
Front tire design caused recurring failures and frustrating, costly repairs.
“I have dumped too much money into attempting to fix THE FRONT TIRE”
Scooter stalled above 12% grade despite promised 20% capability.
“any grade over 12% causes it to stall out.”
Reviewer loves R9's smooth ride, range, and fast delivery.
“The dual suspension and the pneumatic tires makes the ride extremely smooth.”
Most reviewers report fast, helpful repairs and returns; many cite quick email replies, smooth exchanges and responsive support staff resolving issues.
Only a few reviewers mention price; those who do say the scooters provide reasonable performance for the cost, but sample size is small.
Users note comfortable rides, useful range, easy folding and helpful troubleshooting videos; several reviewers report positive day‑to‑day use.
Product reports are mixed: many praise battery life, ride smoothness and durability; others report defects (motors, tires, hill performance) requiring repairs.
Communication is generally described as prompt and clear, with many reviewers citing same‑day email replies, shipments of replacements and helpful follow‑ups.
Most reviewers recommend TurboAnt and report satisfactory ownership; a minority describe persistent failures and strong dissatisfaction with product performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer likes the M10 Pro's improved looks, speed, and comfort.
“Looks 10x better than the m10 lite”
Support was quick, honest, and helpful according to reviewer.
“Quick honest helpful”
Refurbished scooter failed after months and repair costs were unacceptable.
“Even a refurbished scooter should last more than 4 months!!”
Motor failed and warranty replacement motor remained delayed for months.
“it is now mid-December and we still have not received our replacement motor!”
Provides detailed, easy-to-follow steps and helpful videos.
“Detailed explanation with easy steps to follow.”
Reviewer praises the company for great customer care.
“Great customer care!”
Customer service troubleshot and resolved scooter issues, restoring riding.
“getting me back up and riding along smoothly”
Repair shop responded quickly and fixed my scooter's motor and wheels.
“Emails answered with in 1 day”
Reviewer states the scooter is awesome.
“Awesome E scooter!”
Customer service handled an exchange smoothly and quickly.
“Jane was excellent in her quick succinct replies.”
Customer support quickly replaced a defective charger.
“customer support responded immediately and shipped out a new charger.”
Customer service responded promptly and provided a helpful repair video.
“The video for replacing the controller was well done too”
They responded quickly and provided needed technical details.
“They were quick to respond, and were able to provide the technical details I needed.”
Company responded promptly and followed up weeks later.
“Not only prompt response, but followed up several weeks later to see how things and worked out.”
Scooter stalled above 12% grade despite promised 20% capability.
“any grade over 12% causes it to stall out.”
Front tire design caused recurring failures and frustrating, costly repairs.
“I have dumped too much money into attempting to fix THE FRONT TIRE”
Support quickly corrected an email entry issue and helped.
“The response and help I received was quick and helpful.”
Reviewer praises price, quality, and performance of multiple scooters.
“Iris Ou made my purchase enjoyable and the shipping was lightning fast!”
Customer service was highly responsive and resolved the issue.
“The customer service team was Incredibly responsive and helpful.”
Customer support processed my refund quickly and professionally.
“They handled my refund request quickly and professionally.”
Reviewer experienced repeated motor problems and calls products poor quality.
“Their products are absolutely industrial garbage.”
Customer service honored warranty and quickly replaced the defective inflator.
“the TurboAnt customer service team agreed to honor the warranty and shipped a new one”
Reviewer loves R9's smooth ride, range, and fast delivery.
“The dual suspension and the pneumatic tires makes the ride extremely smooth.”
Reviewer praises TurboAnt's after-sales service and recommends them.
“Great after-sales service, really.”
X7 Max performs excellently, even for a 325-pound rider.
“The X7 Max is incredible!”
Support quickly helped after the reviewer set the scooter incorrectly.
“they replied so quick and were so helpful!”
TurboAnt provided a troubleshooting video that fixed the headlight.
“TurboAnt sent an easy-to-follow video that walked us through troubleshooting steps”
The range is excellent, I have taken it up to 30 km without any problems. It is a very nice bike for the price, and I would recommend it to anyone who wants a good bike for the price. The battery is good. I am very happy with it. It charges from 0% in about 1 and a half hours, but it takes a lot of time to discharge, so I usually charge my bike whenever I get home from work, and I can ride the next day for about a few hours before the battery is drained. The brakes are also very responsive, I leave them on all the time because riding with the brakes on feels just as good as riding with them off.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TurboAnt is a consumer e-mobility brand that sells electric scooters, e-bikes and related accessories through online channels and retail partners. The company focuses on commuter and recreational personal electric vehicles aimed at daily urban use, offering replaceable parts, warranty support and after‑sales resources such as troubleshooting guides and videos.