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We Collect & Analyze Reviews

Alex Mill
Experiences & Reviews

Alex Mill is a U.S.-based apparel brand and retailer that sells men's and women's clothing and accessories through its online store and select physical locations. The label is known for casual wardrobe staples such as shirts, jackets, sweaters, and loungewear. Consumers researching Alex Mill commonly look for information on product materials, sizing, shipping, and return policies.

Overview & Key Metrics

Reviews Analyzed 9
Positive Sentiment 22%
Latest Review 22d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Multiple reviewers report shipping failures, long fulfillment times and strict/no-return sale policies; one reviewer describes proactive resolution.

Share of mentions
21%
Weak
💰

Value for money

Several customers say items feel cheaply made or ill-fitting and not worth the price; some note extra duties and poor perceived value.

Share of mentions
12%
Weak
⚡

User experience

No clear comments about website or app usability in these reviews; there is insufficient data to assess online user experience.

Share of mentions
0%
Mixed
🔧

Product quality

Frequent complaints about thin fabric, sizing inconsistencies, color mismatch and dye bleeding; one reviewer mentions a well-made structured sweater.

Share of mentions
18%
Weak
📞

Communication

Multiple reviewers describe slow or non-responsive support and curt replies; one reviewer reports responsive, proactive customer service.

Share of mentions
21%
Weak
⭐

Overall experience

Most reviewers report negative overall experiences—unfulfilled orders, returns issues and quality problems—while a minority describe positive service.

Share of mentions
27%
Weak

View all 9 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 9 reviews

All Customer Reviews

Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025

R
Rebecca Cross
trustpilot.com Oct 01, 2025

Never Sent Package

Not a great experience. Placed an order for two cardigans and it never shipped. I emailed customer service, but no response. I finally got through on...

S
Symon
trustpilot.com Oct 01, 2025

Oh here’s another unhappy customer

Oh. Silly me. I too have/am having an appalling experience with these clowns. I received a linen shirt for a gift Nice. No problem I decided to purcha...

S
Stephen
trustpilot.com Oct 01, 2025

Warning!

No returns on sale items which is in direct conflict with consumer protection legislati...

K
Kristie
trustpilot.com Oct 01, 2025

Impulse buy ending with disappointment

I made an impulse buy for the Pajimmies. They are very cute with the pink stripes but the material is very lightweight, I suppose good for a summer pa...

A
Adam Fontaine
trustpilot.com Oct 01, 2025

Buy clothes somewhere else, people!

I purchased a Garment Dyed Work Jacket in Recycled Denim in my normal size, Medium during a promotion/sale. Compared to other clothing I own, this 'Me...

c
customer
trustpilot.com Oct 01, 2025

Shirt quality is thin, cheap and see through

Alex Mills are my son’s favorite shirt. We haven’t ordered any in a bout a year but places an order recently. We are so DISAPPOINTED in the qual...

m
megan lipsett
trustpilot.com Oct 01, 2025

Natural dyes bleed and destroy other clothing

I ordered a cashmere sweater that was dyed with a natural dye (indigo) from Alex Mill. The INDOGO BLED ONTO THE OTHER CLOTHING I WAS WEARING AND RUINE...

L
LC
trustpilot.com Oct 01, 2025

Very responsive & creative

This is mainly a review of my Alex Mill customer service experience. They were very proactive and went out of their way to make sure I was happy. Clot...

C
Chloe Hammond
Collected.reviews Dec 09, 2021

Shirt Dress

I would give 0 stars if possible. I purchased a dress online from this shop on November 21st and the shop owner informed me that it would be shipped out within 3-5 days. It's been almost 3 weeks and I still haven't received my merchandise. I have messaged the shop owner several times and they have not responded at all. No explanation, no apology, no refund, I just lost my money. I think it’s time I make a dispute claim with Paypal because Alex Mill have proven not to care about their customers. I would not recommend buying from this shop unless you want to wait forever for your item to arrive.





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Conclusion

Across these reviews, common issues include delayed or unfulfilled shipping, slow or absent customer responses, strict sale-return rules, and repeated product complaints (thin fabric, poor fit, color or dye problems). A smaller number of reviews describe effective, proactive customer service and satisfactory items. If you plan to buy, check item-specific sizing and care instructions, especially for naturally dyed pieces, and review the returns/expiry terms before purchase. For orders, monitor tracking closely and document any communication with support if problems arise.