Across these reviews, common issues include delayed or unfulfilled shipping, slow or absent customer responses, strict sale-return rules, and repeated product complaints (thin fabric, poor fit, color or dye problems). A smaller number of reviews describe effective, proactive customer service and satisfactory items. If you plan to buy, check item-specific sizing and care instructions, especially for naturally dyed pieces, and review the returns/expiry terms before purchase. For orders, monitor tracking closely and document any communication with support if problems arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never shipped and customer service failed to resolve issue.
“it never shipped.”
Indigo-dyed sweater bled and ruined other garments despite care.
“The INDOGO BLED ONTO THE OTHER CLOTHING I WAS WEARING AND RUINED IT.”
Pajamas are lightweight, boxy fitting and feel poor quality.
“the material is very lightweight”
Customer service was proactive and resolved issues satisfactorily.
“They were very proactive and went out of their way to make sure I was happy.”
Multiple reviewers report shipping failures, long fulfillment times and strict/no-return sale policies; one reviewer describes proactive resolution.
Several customers say items feel cheaply made or ill-fitting and not worth the price; some note extra duties and poor perceived value.
No clear comments about website or app usability in these reviews; there is insufficient data to assess online user experience.
Frequent complaints about thin fabric, sizing inconsistencies, color mismatch and dye bleeding; one reviewer mentions a well-made structured sweater.
Multiple reviewers describe slow or non-responsive support and curt replies; one reviewer reports responsive, proactive customer service.
Most reviewers report negative overall experiences—unfulfilled orders, returns issues and quality problems—while a minority describe positive service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Jeans sizing runs large and a button detached quickly.
“sizing is off.”
Sizes inaccurate and returns/exchange process unavailable.
“Sizes are not accurate and their return and exchange policy is non existent.”
Returns and exchanges are a nightmare due to rude staff.
“Trying to return or exchange something is a nightmare.”
Order never shipped and customer service failed to resolve issue.
“it never shipped.”
Received wrong color and customer service was unhelpful about returns.
“they are super unhelpful.”
Sale items nonreturnable and slow customer response times.
“No returns on sale items”
Pajamas are lightweight, boxy fitting and feel poor quality.
“the material is very lightweight”
Sale policy prevented exchange despite available inventory.
“all items purchased during our sale are final”
Shirts are thin, see-through, and lower-quality than before.
“The shots are thin and see through.”
Indigo-dyed sweater bled and ruined other garments despite care.
“The INDOGO BLED ONTO THE OTHER CLOTHING I WAS WEARING AND RUINED IT.”
Customer service was proactive and resolved issues satisfactorily.
“They were very proactive and went out of their way to make sure I was happy.”
I would give 0 stars if possible. I purchased a dress online from this shop on November 21st and the shop owner informed me that it would be shipped out within 3-5 days. It's been almost 3 weeks and I still haven't received my merchandise. I have messaged the shop owner several times and they have not responded at all. No explanation, no apology, no refund, I just lost my money. I think it’s time I make a dispute claim with Paypal because Alex Mill have proven not to care about their customers. I would not recommend buying from this shop unless you want to wait forever for your item to arrive.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alex Mill is a U.S.-based apparel brand and retailer that sells men's and women's clothing and accessories through its online store and select physical locations. The label is known for casual wardrobe staples such as shirts, jackets, sweaters, and loungewear. Consumers researching Alex Mill commonly look for information on product materials, sizing, shipping, and return policies.