Reviews show a split pattern: many customers praise website ease, discounts and satisfactory fit, while a notable subset report problems with item descriptions, materials and delivery. Several reviewers highlight recurring sizing questions and recommend checking listed dimensions before buying. Multiple complaints concern returns and communication, so verify the return process and retain delivery records. For shoppers considering Annie Cloth, weigh the reported discounts and usability against inconsistent product and fulfillment experiences.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast deliveries, helpful customer service, and items matched the website images.
“Exceptional customer service”
Site is user friendly and clothes are good quality for price.
“I find the site to be user friendly.”
Material, color, and construction differed substantially from description.
“Material, color, quality nothing like shown...”
Card charged but order wasn't sent and company didn't communicate.
“They charged my credit card and never delivered my order.”
Mixed reports on order fulfillment: some fast, helpful service and tracking; others report long delays or undelivered orders.
Shoppers note low prices and frequent discounts, but some cite high shipping or items that felt misrepresented, reducing value.
Most reviewers find the website easy to navigate and ordering straightforward; a few mention misleading images or sizing uncertainty.
Product quality varies: many praise fit and construction, while several report incorrect materials, colors, or poor finishes.
Customer support experiences vary: a few positive, but multiple reviews describe unhelpful replies, formulaic responses, or return failures.
Overall impressions are mixed: repeat buyers report satisfaction, while others describe misdescribed items, delivery failures, or return issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Easy to find items with many choices and simple checkout.
“Easy to find what I was looking for.”
No shipping or tracking and customer service unresponsive, website mismatch.
“customer service is nonexistent.”
Paid immediately but received no shipping info and payment was withheld.
“BEWARE SCAM! Paid immediately for an item sept 26th.”
Item matched dimensions but picture was misleading about length.
“but the picture was misleading.”
Site is user friendly and clothes are good quality for price.
“I find the site to be user friendly.”
Wide variety of tops with great prices and repeat purchases.
“Great variety of tops.”
Products were good and delivery was fast and easy.
“Good products, fast and easy to get”
Ordered a sweater that arrived as cheap sweatshirt material, upsetting purchase.
“it’s made of SWEATSHIRT material!!!”
Likes clothes but finds shipping costs too high.
“Love the clothes but high shipping costs”
Received order and loved it, plans to reorder.
“I received my order, Love it!”
Item was too small so the reviewer returned it.
“Size too small, returned.”
Material, color, and construction differed substantially from description.
“Material, color, quality nothing like shown...”
Reviewer calls company a scam with poor products and unworkable returns.
“ATROCIOUS! DO NOT BUY FROM THEM! ITS A SCAM.”
Website clearly described products and provided a coupon.
“Web site was clear on products , and gave me a great coupon !”
Good variety of women's Christmas-themed tops available.
“Good variety of women's tops with Christmas printed motifs on them.”
Repeated easy orders but delivery speed is slow.
“My only wish is that it could arrive quicker.”
Ordering was easy and reviewer received a discount; awaiting quality assessment.
“Ordering was easy”
Ordering is easy; clothes are well made and reasonably priced.
“Clothes are made very well and very reasonable in price.”
Card charged but order wasn't sent and company didn't communicate.
“They charged my credit card and never delivered my order.”
Shirt claimed 100% cotton but was polyester and returns failed.
“the tag reads Polyester.”
Easy to select and order; had good past experiences.
“Easy to pick & order product.”
Loves clothes but needs to experiment with sizing.
“I love the clothes but will have to experiment with the sizing”
Site provides easy sizing access, discounts, and helpful contact updates.
“Easy access to size, great discounts, and helpful with updating contact information.”
Order processing stalled and customer told to pay to speak to technician.
“I have to join for a dollar REALLY!”
Items differed from photos and return attempts failed, leaving cheap goods.
“Total scam. Stay away.”
Cannot reach company, order not arrived, and coupons not honored.
“Coupons are not honoured.”
Order acknowledged without order number and no response or refund for weeks.
“I was charged immediately of course.”
Fabric mediocre and returns were never refunded or acknowledged.
“I returned three shirts and NEVER got a refund”
Items were loved, correctly sized and good quality without problems.
“sizes were correct and good quality”
No problems; purchases are good quality for the price.
“I’ve had no problems with Annie cloth.”
Company unresponsive and website unhelpful for returns.
“This company is horrible to deal with and their website is not helpful at all.”
Dress arrived on time, updates provided, and fit and quality satisfied.
“They updated me every step of the way on where my order was.”
This property has lately been the site of four separate deals for me.
It only took a few days for the two of them to make their way here.
While the search for another took a little longer (since the information was supplied by a third party), his excellent customer service was able to track him down within a few hours of my initial query.
Another parcel was missing an item, which has been re-shipped without any more conversation or explanation on the part of the customer.
All of the merchandise (dress, sweatshirt, and shoes) seemed to be just as beautiful in person as they were on the website's images.
Exceptional customer service was delivered in a pleasant, efficient, cheerful, and professional way by a kind, knowledgeable, and helpful staff.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Annie Cloth is an e-commerce apparel retailer focused on women’s clothing, including tops, sweaters and seasonal items. Its online product pages typically show images, listed dimensions, pricing and promotional discounts. Consumers researching Annie Cloth often look for information on sizing, material descriptions, shipping times and return procedures before purchasing.