Across these reviews consumers most often report problems with order fulfillment, returns and customer responsiveness: delayed or missing deliveries, canceled orders, and difficulty obtaining refunds or exchanges. Several reviewers describe product-specific quality failures (thin materials, wrong items, or alleged counterfeit footwear), while a smaller number highlight satisfactory purchases and responsive service that resolved missing-item issues. Practical points raised by reviewers include stated shipping and return costs (examples in reviews: $12.99 shipping and $10 return deductions) and rewards or checkout problems. If you consider purchasing, check current shipping and return terms, verify product listings carefully (especially final sale items), and retain order and delivery records to support any follow-up with customer service.
Examples from available reviews (Dec 2021 – Feb 2026).
Rewards not applied, order never shipped, and customer service failed.
“it was never shipped”
Shipments contained wrong or missing items and customer service is slow.
“the package arrived without ever being sealed shut! Both items are missing”
Customer believes shoes are counterfeit due to poor construction.
“I am absolutely convinced these are fake shoes.”
Bandier reshipped missing items promptly after delivery error.
“they agreed to reship the missing items no questions asked!”
Many reviews report negative experiences with order handling: delayed or missing shipments, cancelled orders, refused exchanges or returns and limited recourse when issues arise.
Multiple reviewers question price versus quality and extra costs (examples: $12.99 shipping, $10 return deductions); some call products overpriced or not worth the cost.
A small set of reviews call out site and checkout problems, rewards issues and changes in product curation; other reviewers do not mention UX directly.
Several customers report poor or incorrect items—thin materials, wrong gender sizing, missing parts or alleged counterfeit goods—while a minority praise specific products.
Common complaints describe unresponsive support channels: unanswered emails, automated phone messages, blocked addresses and slow or no callbacks from staff.
Overall impression in the reviews is negative for many customers, citing service and delivery failures; a smaller group reports positive purchases and helpful support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service stopped responding about expiring rewards and checkout issues.
“they've stopped responding to about how to use my Rewards points”
Company sent men's sneakers instead of women's and refused recourse.
“I never imagined Bandier, a women’s clothing company, would send me MEN’s sneakers.”
Customer believes shoes are counterfeit due to poor construction.
“I am absolutely convinced these are fake shoes.”
Unable to get return labels or any response from customer service.
“their site said they could not issue shipping labels”
Rewards not applied, order never shipped, and customer service failed.
“it was never shipped”
Pro customer experienced unexplained order cancellations and blocked communications.
“it seems that they blocked my email”
Order delayed twelve days and customer also paid $12.99 shipping.
“Ordered 12 days ago and still don’t have my items.”
Bandier reshipped missing items promptly after delivery error.
“they agreed to reship the missing items no questions asked!”
Selection has narrowed and free return shipping is no longer offered.
“I really hate that they don't include free return shipping.”
High combined shipping and return fees effectively make purchases final.
“So you end up out $22 just to try the product?”
Company claims delivery but customer never received and got no responses.
“They literally charged me a fortune, said they delivered my stuff but never did.”
Yoga mat has excellent grip and cushioning, highly recommended.
“Amazing grip and cushion.”
Item never arrived; company delayed then said it was out of stock.
“They took forever to ship my item and then told me it was out of stock.”
Shoes have not arrived even 21 days after ordering.
“21 days past and I haven’t received the shoes I ordered!”
Shipments contained wrong or missing items and customer service is slow.
“the package arrived without ever being sealed shut! Both items are missing”
Order delayed, delivery claim disputes, and customer service failed to follow up.
“She never did.”
Online chat quickly canceled an order and initiated a refund.
“canceled the order with confirmation of a refund in process”
Mask fit problems and broken adjusters, and it's final sale.
“the adjustable beads popped off, and I can't get them back on.”
Reviewer avoided ordering due to many negative recent reviews.
“Glad I checked the reviews before I ordered.. too many current bad ones.”
Shoes arrived quickly and provided noticeable comfort and bounce.
“I actually feel the bounce!”
I thought that this would be a great purchase but I was so wrong. The sweatshirts arrived in time, but they were both super thin and the quality was just terrible. They sweatshirt also looked really cheap and felt like it would fall apart soon after I put it on.They're not worth the $290+ I paid for them. I called to inquire about sweatshirts. The customer service representative was rude and unhelpful. I was not going to be able to return the sweatshirt. I'm very disappointed because this is my first purchase from them, but it will probably be my last. I will never order from this company again and would not recommend it to anyone
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bandier is a U.S.-based retailer focused on women's activewear, athleisure and related footwear and accessories. It sells a curated selection through its e-commerce site and through select physical boutiques, carrying both third-party brands and niche active-lifestyle products. Consumers researching Bandier commonly look for information about shipping, returns, customer service responsiveness, product authenticity and the company’s rewards or promotional practices.