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We Collect & Analyze Reviews

Bandier
Experiences & Reviews

Bandier is a U.S.-based retailer focused on women's activewear, athleisure and related footwear and accessories. It sells a curated selection through its e-commerce site and through select physical boutiques, carrying both third-party brands and niche active-lifestyle products. Consumers researching Bandier commonly look for information about shipping, returns, customer service responsiveness, product authenticity and the company’s rewards or promotional practices.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 22d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Many reviews report negative experiences with order handling: delayed or missing shipments, cancelled orders, refused exchanges or returns and limited recourse when issues arise.

Share of mentions
23%
Weak
💰

Value for money

Multiple reviewers question price versus quality and extra costs (examples: $12.99 shipping, $10 return deductions); some call products overpriced or not worth the cost.

Share of mentions
13%
Weak
⚡

User experience

A small set of reviews call out site and checkout problems, rewards issues and changes in product curation; other reviewers do not mention UX directly.

Share of mentions
6%
Mixed
🔧

Product quality

Several customers report poor or incorrect items—thin materials, wrong gender sizing, missing parts or alleged counterfeit goods—while a minority praise specific products.

Share of mentions
12%
Weak
📞

Communication

Common complaints describe unresponsive support channels: unanswered emails, automated phone messages, blocked addresses and slow or no callbacks from staff.

Share of mentions
16%
Weak
⭐

Overall experience

Overall impression in the reviews is negative for many customers, citing service and delivery failures; a smaller group reports positive purchases and helpful support.

Share of mentions
30%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

P
Pilar Millhollen
trustpilot.com Oct 01, 2025

Unresponsive customer service and NO phone number to call

I am shocked reading these other reviews and realizing others are experiencing the same terrible customer service that I'm now having with Bandier. I'...

P
Pamela Monahan
trustpilot.com Oct 01, 2025

I would give this company negative…

I would give this company negative review “stars” if possible. I ordered women’s sneakers from this company. When they arrived, my only concern was if...

K
Kayla s
trustpilot.com Oct 01, 2025

Beware! Selling fake shoes

Is this site selling fake shoes? I purchased 3 pairs of Nikes. The second I unboxed them I could tell they were off. The quality was so poor, shoe glu...

C
Chris
trustpilot.com Oct 01, 2025

Does Bandier still exists as full service company?

Ordered a pair of Loci shoes in my size. Received, but they were too small. I attempted to return/exchange following Bandier’s instructions but their...

K
Katie
trustpilot.com Oct 01, 2025

Awful total was wrong said it applied a…

Awful total was wrong said it applied a reward and didn’t they also said they ship within 24 hours a week later, and it was never shi...

V
Victoria
trustpilot.com Oct 01, 2025

Awful … just awful!!

I’ve had an awful experience with their customer service. I am a long time pro status member never having any returns and all of the sudden without ex...

M
Megan
trustpilot.com Oct 01, 2025

Ordered 12 days ago and still don’t…

Ordered 12 days ago and still don’t have my items. Wouldn’t m...

D
Dawn Collins
trustpilot.com Oct 01, 2025

Great Selection, Great prices, Great CS!!

I am not sure why people are so unhappy with Bandier. Not only do they sell really cute, trendy, and affordable items that you cannot find elsewhere,...

I
Iris
trustpilot.com Oct 01, 2025

Not sure what happened to Bandier--not as good as before

I'm not sure what happened to Bandier. A few years ago their curation was really the best and I loved a lot of stuff they carried. Now the selection i...

K
Keri
trustpilot.com Oct 01, 2025

Rename Bandier to “Final Sale”. Gauging shipping costs

You pay $12 to ship, then if you need to return or exchange its a deduction of $10 from your order. So you end up out $22 just to try the product? Onl...

A
Ariella Berkowitz
trustpilot.com Oct 01, 2025

I'd give them zero stars if that were…

I'd give them zero stars if that were an option. They literally charged me a fortune, said they delivered my stuff but never did. I even checked secur...

P
Peter
trustpilot.com Oct 01, 2025

5 star yoga mat.

I bought my favorite yoga mat here called the Bandier x Yoga Hustle. Amazing grip and cu...

B
Bruna Ferreira
trustpilot.com Oct 01, 2025

Never received my item.

Never got the item I ordered. They took forever to ship my item and then told me it was out of stock. They couldn't admit they made a mistake on their...

R
Ran Zhang
trustpilot.com Oct 01, 2025

21 days past and I haven’t received the…

21 days past and I haven’t r...

m
meg
trustpilot.com Oct 01, 2025

wrong item and lost items

I've ordered from Bandier three times, the first order was fine and I was honestly pleasantly surprised based on all the horrible reviews they have on...

A
Amy Pugh
trustpilot.com Oct 01, 2025

I placed a $300 online order on June…

I placed a $300 online order on June 23. It’s July 2nd & the product(s) are still not here. On June 30 I called customer service & requested an update...

L
Lori LaManna
trustpilot.com Oct 01, 2025

customer service

Okay I placed and order earlier this morning, and silly me did not do the reviews as I thought this was the shoe brands page. The customer service onl...

R
R T
trustpilot.com Oct 01, 2025

Terrible masks

Terrible masks! Adjusted all the way is still too tight and pulls on my ears. Then the adjustable beads popped off, and I can't get...

B
Bella
trustpilot.com Oct 01, 2025

Glad I checked the reviews before I…

Glad I checked the reviews before I ordered.. too many current bad ones. It's important to have good reviews especiall...

C
Consumer
trustpilot.com Oct 01, 2025

Walking with a spring in my step😁

Wow. I am surprised to read so many negative reviews. I ordered my Nike pink blast zoom double stacked on 2/14. The original price was approx. $200, b...

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Conclusion

Across these reviews consumers most often report problems with order fulfillment, returns and customer responsiveness: delayed or missing deliveries, canceled orders, and difficulty obtaining refunds or exchanges. Several reviewers describe product-specific quality failures (thin materials, wrong items, or alleged counterfeit footwear), while a smaller number highlight satisfactory purchases and responsive service that resolved missing-item issues. Practical points raised by reviewers include stated shipping and return costs (examples in reviews: $12.99 shipping and $10 return deductions) and rewards or checkout problems. If you consider purchasing, check current shipping and return terms, verify product listings carefully (especially final sale items), and retain order and delivery records to support any follow-up with customer service.