Reviews indicate BookOutlet consistently offers strong discounts and a wide selection, which many customers cite as the primary benefit. At the same time, a recurring concern in the reviews is inconsistent packaging leading to damaged books and occasional missing or incorrect items. Customer service and communication are reported variably: some customers received prompt, satisfactory resolutions, while others describe slow or nonresponsive support and refund disputes. Prospective buyers should weigh the lower prices against the risk of condition or shipping issues, document any damage with photos, and review return or refund policies before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
BookOutlet refused to reroute orders and provided very poor customer service.
“Worst customer service in the world!”
Poor packaging caused severe damage to all three omnibuses.
“All 3 damaged badly.”
Customer service was great and book quality excellent.
“Great customer service and excellent book quality!”
Continual damage from poor packaging led the reviewer to close their account.
“books are arriving in packaging that provides little to no protection”
Several reviewers report unhelpful or slow customer service for returns, reroutes, and refunds; a minority describe respectful or helpful responses.
Most reviewers highlight low prices and broad selection, and accept minor condition marks or packaging issues as trade-offs for the savings.
Mixed shipping and access reports: some customers note fast delivery and resolved login issues, while others report slow, delayed, or opaque shipping.
Many reviews mention damaged books or lack of packing material causing transit wear; other customers report books arriving in very good condition.
Frequent complaints about unanswered emails, slow replies, and refund disputes, but several reviews describe prompt responses and successful issue resolution.
Customers balance substantial cost savings against recurring packaging and support inconsistencies; experiences range from very positive to strongly negative.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Books arrived damaged with mold and the company deemed them acceptable.
“They said everything is in readable condition.”
Books arrived damaged and reviewer couldn't easily return them.
“They send damaged books.”
Books were worse than described and the company did not refund.
“Just all the books tossed in a bare box.”
BookOutlet refused to reroute orders and provided very poor customer service.
“Worst customer service in the world!”
They did not reply to return emails for two months.
“they never reply email at all.”
Orders arrived on time and books were in beautiful condition.
“the packaging is very good, and everything is ordered is in beautiful shape.”
Orders often had missing books and incorrect shipments causing frustration.
“Not one book that I ordered-UGH!”
Poor packaging caused severe damage to all three omnibuses.
“All 3 damaged badly.”
Many books arrived ripped and damaged, prompting refusal to reorder.
“Half my books came in damaged and tore all up.”
Shipping delays and unresponsive customer service left the buyer disappointed.
“I have send a request for help on email still haven’t heard back.”
Shipping was slow but books arrived in new condition, very satisfied.
“the books arrived in new condition”
Customer service was great and book quality excellent.
“Great customer service and excellent book quality!”
Low prices but some books have marks and packaging causes damage.
“No bubble packaging and rarely, if ever, even packing paper inside.”
Recent orders arrived seriously damaged due to improper packing.
“books were seriously damaged from improper packing.”
Good prices and packaging but customer service refused simple order changes.
“Customer service, however, is not very helpful in my opinion.”
Tracking issues and poor communication about shipping and refunds.
“They should also fix their shipping process to be more transparent to the customer.”
After login issues, books arrived in great condition with protective plastic.
“The books looked new!”
Company claimed delivery but refused refund despite package not received.
“They claimed book/package was delivered when it wasn’t.”
Books were damaged because oversized box lacked any packing material.
“Books arrived damaged due to NO PACKING MATERIAL at all in the oversized box.”
Continual damage from poor packaging led the reviewer to close their account.
“books are arriving in packaging that provides little to no protection”
Good prices but inadequate packing; issues were promptly resolved.
“they took care of it right away”
Great prices and timely shipping, but packaging caused minor book damage.
“packaging could use some sort of bubble wrap or cushion material.”
Fast delivery, wide selection, great prices, and books arrived in great condition.
“Fast delivery”
I regret buying from this store. I ordered a dozen copies of little genius books for my kids but got nothing close to it. I had indicated clearly how I wanted the books mixed, but they chose to pack a whole dozen of similar copies. I was disappointed. I wondered why such a big and renowned company could not have a customer care service that is professional? Even after expressing my frustrations and dissatisfactions, no positive response after three weeks. This is the most unprofessional customer care service I have come across. They are just out there to disappoint the clients, not to help them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BookOutlet (US) is an online bookseller that specializes in discounted new and remaindered titles for US customers. The site is commonly used to buy heavily discounted paperbacks, hardcovers, and trade editions. Consumers typically shop BookOutlet for lower prices and large selection of titles; shipping and return policies are handled through the retailer's customer service channels.