Reviews Analyzed
21
We Collect & Analyze Reviews
BookOutlet (US)
Experiences & Reviews
BookOutlet (US) is an online bookseller that specializes in discounted new and remaindered titles for US customers. The site is commonly used to buy heavily discounted paperbacks, hardcovers, and trade editions. Consumers typically shop BookOutlet for lower prices and large selection of titles; shipping and return policies are handled through the retailer's customer service channels.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
21d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Several reviewers report unhelpful or slow customer service for returns, reroutes, and refunds; a minority describe respectful or helpful responses.
Share of mentions
Weak
16%
💰
Value for money
Most reviewers highlight low prices and broad selection, and accept minor condition marks or packaging issues as trade-offs for the savings.
Share of mentions
Strong
11%
⚡
User experience
Mixed shipping and access reports: some customers note fast delivery and resolved login issues, while others report slow, delayed, or opaque shipping.
Share of mentions
Weak
12%
🔧
Product quality
Many reviews mention damaged books or lack of packing material causing transit wear; other customers report books arriving in very good condition.
Share of mentions
Mixed
20%
📞
Communication
Frequent complaints about unanswered emails, slow replies, and refund disputes, but several reviews describe prompt responses and successful issue resolution.
Share of mentions
Mixed
15%
⭐
Overall experience
Customers balance substantial cost savings against recurring packaging and support inconsistencies; experiences range from very positive to strongly negative.
Share of mentions
Mixed
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Worst customer service in the world!
"Worst customer service in the world. I recently placed two orders with this company. I had a death in the family and had to travel out of state unexpe..."
N W
Trustpilot
Oct 01, 2025
Featured for: Refused reroute, strong service complaint
Horrible packaging, all damaged.
"Bought 3 omnibuses in 2 seperate purchases from BookOutlet via Walmart. From NY to PA I received them in 2 weeks. One Omni came just in bubble envelop..."
Akmal Khadji
Trustpilot
Oct 01, 2025
Featured for: Detailed packaging damage and replacements
Great customer service and excellent…
"Great customer service and excellent boo..."
Ashley
Trustpilot
Oct 01, 2025
Featured for: Positive customer service and quality
Closed my account. Here's why.
"I've enjoyed discounted books from Bookoutlet for some years, however over the past while, books are arriving in packaging that provides little to no..."
Alt Name
Trustpilot
Oct 01, 2025
Featured for: Long-term dissatisfaction over packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
N W
trustpilot.com
Oct 01, 2025
Worst customer service in the world!
Worst customer service in the world. I recently placed two orders with this company. I had a death in the family and had to travel out of state unexpe...
Q
Qifan
trustpilot.com
Oct 01, 2025
i brought a book from this site and…
i brought a book from this site and would like to return ,they never reply email at all. i have sent 8st...
S
Susannah Taylor
trustpilot.com
Oct 01, 2025
My favorite place to fill my bookshelves.
I have made close to a dozen orders from book outlet. Every time they arrive within the expe...
T
Temple Genung
trustpilot.com
Oct 01, 2025
You get what you pay for…
I have ordered books multiple times from Book Outlet. I like the selections and usually buy during the fiction sale- now $5.99/ book including hardcov...
A
Akmal Khadji
trustpilot.com
Oct 01, 2025
Horrible packaging, all damaged.
Bought 3 omnibuses in 2 seperate purchases from BookOutlet via Walmart. From NY to PA I received them in 2 weeks. One Omni came just in bubble envelop...
S
Stephanie
trustpilot.com
Oct 01, 2025
Terrible
Terrible. You get these at 50% off but they send you damaged ripped books. This is terrible...
G
Grace Brewer
trustpilot.com
Oct 01, 2025
Not sure what’s going on?
Not sure what’s going on?? I spent 170$ on books from here and shipping took forever for a week it went back and forth from different places in florid...
M
Michael Cummings
trustpilot.com
Oct 01, 2025
Slow shipping, worth it.
Shipping was a little slower than I expected, but the books arrived in new condition and I couldn’t be happier. I was initially skeptical g...
A
Ashley
trustpilot.com
Oct 01, 2025
Great customer service and excellent…
Great customer service and excellent boo...
E
E's Reviews
trustpilot.com
Oct 01, 2025
Cheap with some flaws
For the most part, cheap prices of new books is great. The dots and lines can be a bit annoying especially when the books are bought as gifts, but not...
S
Steven Kemp
trustpilot.com
Oct 01, 2025
Horrible
Horrible! been a customer some time. Last few orders the book...
D
Donna Skidmore
trustpilot.com
Oct 01, 2025
Great books, great prices ... customer service not so great.
It has been great to find a lot of usually very expensive colouring books at very decent prices and, in spite of all the reviews I've read about books...
C
ChummiBear
trustpilot.com
Oct 01, 2025
Doesn't ship and then lies about it
Ordered a book from them Thursday last week. I was sent a usps tracking number pretty soon after. After no movement on the tracking I inquired about i...
C
Cheesy
trustpilot.com
Oct 01, 2025
Good experience
At first, I struggled logging in but then managed to get in. I was worried because a lot of reviews said that their packages arrived in...
K
Kim
trustpilot.com
Oct 01, 2025
Buyer Beware - Order made through Amazon was fulfilled…
Order made through Amazon was fulfilled by Book Outlet. They claimed book/package was delivered when it wasn’t. I was home entire day and at time USPS...
P
PGP
trustpilot.com
Oct 01, 2025
Books arrived damaged, NO PACKING MATERIAL
Books arrived damaged due to NO PACKING MATERIAL at all in the oversized box. That's a recipe for guaranteed damage. I love the selection, but the pri...
A
Alt Name
trustpilot.com
Oct 01, 2025
Closed my account. Here's why.
I've enjoyed discounted books from Bookoutlet for some years, however over the past while, books are arriving in packaging that provides little to no...
A
Alicia Flaherty
trustpilot.com
Oct 01, 2025
Frequent buyer
I have bought from here many times, I really like the prices and that they have Star Trek books. My only complaint is that the books are not safely pa...
J
Jordan
trustpilot.com
Oct 01, 2025
I love bookoutlet
The prices and selection of books are GREAT. Shipping was timely. My only complaint is the packaging could use some sort of bubble wra...
J
Jocelynn LeBlanc
trustpilot.com
Oct 01, 2025
Fast delivery
Fast delivery, so many choices to choose from, great pricing, great condition t...
Conclusion
Reviews indicate BookOutlet consistently offers strong discounts and a wide selection, which many customers cite as the primary benefit. At the same time, a recurring concern in the reviews is inconsistent packaging leading to damaged books and occasional missing or incorrect items. Customer service and communication are reported variably: some customers received prompt, satisfactory resolutions, while others describe slow or nonresponsive support and refund disputes. Prospective buyers should weigh the lower prices against the risk of condition or shipping issues, document any damage with photos, and review return or refund policies before purchasing.