Reviews Analyzed
1
We Collect & Analyze Reviews
eFootwear
Experiences & Reviews
eFootwear is an online footwear retailer that sells shoes, sandals and related accessories through web catalogs. Consumers researching eFootwear typically look for product variety, sizing information, delivery options, return policies, and customer support details. Reviews and Q&A pages are useful for assessing fit and service before purchase.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1427d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Support is described as kind, but order-entry mistakes and a time-consuming return process were reported, producing mixed service impressions.
Share of mentions
Mixed
17%
💰
Value for money
Pricing was described positively—review explicitly calls prices great—indicating clear perceived value for the purchase made.
Share of mentions
Strong
16%
⚡
User experience
Site/catalog search was effortless and delivery timely, but returns were described as draining and time-consuming, giving mixed UX signals.
Share of mentions
Mixed
17%
🔧
Product quality
Items were called beautiful and unique, yet the sandals ran small in size, so product quality is noted positively with a fit issue.
Share of mentions
Mixed
17%
📞
Communication
Customer care responded and promised follow-up, but sales order errors and incorrect product entries indicate communication problems.
Share of mentions
Mixed
16%
⭐
Overall experience
Overall rating is positive but qualified: buyer kept some items, gave away others due to fit, and reported operational friction.
Share of mentions
Mixed
17%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Sandals
" I ordered a pair of sandals, a dozen assorted socks, and insoles. The delivery was timely, everything was beautiful and unique, but the sandals were small in size. The prices were great, kind customer service, and finding the products on the catalogs was also effortless. However, I have an issue, the salespeople need to be more careful. They need to correctly put down the orders to avoid delivering the wrong products to customers. There is nothing that is so hectic as a return process. It is time-consuming and draining. Having had a similar episode with a clothing company, I opted to give my sister the sandals but still let the company know they are failing the customers. The customer care service rep promised to look at the issue since it had become a concern.
"
Rosa Kim
Collected.reviews
Nov 18, 2021
Featured for: typical mixed overall experience
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rosa Kim
Collected.reviews
Nov 18, 2021
Sandals
I ordered a pair of sandals, a dozen assorted socks, and insoles. The delivery was timely, everything was beautiful and unique, but the sandals were small in size. The prices were great, kind customer service, and finding the products on the catalogs was also effortless. However, I have an issue, the salespeople need to be more careful. They need to correctly put down the orders to avoid delivering the wrong products to customers. There is nothing that is so hectic as a return process. It is time-consuming and draining. Having had a similar episode with a clothing company, I opted to give my sister the sandals but still let the company know they are failing the customers. The customer care service rep promised to look at the issue since it had become a concern.
Conclusion
Customer feedback for eFootwear in this sample shows a mix of strengths and operational issues. Shoppers reported attractive prices, timely delivery and easy catalog navigation, but also experienced sizing problems and order-entry mistakes that made returns burdensome. Consumers should check sizing guidance and review return policies before buying. Monitoring customer service responsiveness to order errors may help prospective buyers set expectations and avoid avoidable returns.