Reviews show a pattern of recurring problems with shipping, order tracking and initial customer support responses, alongside frequent product quality complaints such as pilling, sizing inconsistencies and premature wear. Several reviewers describe orders with missing items or account/website access problems; others received refunds or satisfactory follow-up after escalation. A minority of reviewers report prompt delivery, good fit and responsive service. If you consider buying from Everlane, check recent reviews for your region, confirm the return/exchange policy, and monitor tracking and order confirmations closely.
Examples from available reviews (Dec 2021 – Feb 2026).
Missing items and erased order history; refund later resolved.
“they issued a full refund for the undelivered items.”
Account was frozen, orders canceled, and personal data retained.
“They suddenly put my account “on hold” and canceled my order without telling me!”
Loafers developed a hole after light wear; company blamed wear.
“I found a whole in them, on the the side”
Fast shipping, good quality clothing and helpful support.
“Fast shipping, nice clothes, great quality, nice support!”
Most reviews describe shipping delays, missing items and unhelpful support; a minority report timely delivery and satisfactory refunds.
Several reviewers say items feel overpriced given wear or sizing problems; a few comment that prices are reasonable for basics.
Many customers report account holds, missing order histories, tracking glitches and blocked site/chat access that complicate purchases and returns.
Reports are mixed: some praise fabric and fit, while many describe pilling, seams/straps failing, sizing errors and items degrading quickly.
Frequent complaints about delayed or missing replies, absent contact details and poor initial responses; some reviewers note effective follow-up resolutions.
Overall impression skews negative: repeated delivery, quality and service problems dominate, though a minority report positive purchases and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Recent order unprocessed for weeks, raising trust and fulfillment concerns.
“has not shipped or even processed in over 2 weeks.”
Second pair felt low-quality, baggy, and different from photos.
“material quality feels so low and thin.”
Sale returns refused and customer service was unhelpful and chatbot-like.
“They do not explain or make clear that there are no returns on sale items.”
Older Cheeky jeans lasted years; newer ones stretched quickly but refunded.
“Everlane refunded the purchase”
Defective sweater issue was eventually resolved by customer service representative.
“they finally responded and rectified the situation.”
Reviewer expressed extreme dissatisfaction without providing additional details.
“ZERO STARS!”
Sale item arrived with perfect size and quality before Christmas.
“Size is perfect, quality is perfect.”
Ordered sweater never arrived despite repeated promises; charge disputed for refund.
“It never arrived and each time I emailed them about it they told me it was arriving the next day”
Item contained nylon contrary to listing and refund was refused.
“I was surprised to find it contained nylon”
Delayed shipment and unexplained PackageProtect charge caused distrust.
“an unfamiliar charge for $60.63 for PackageProtect.”
Weeks without shipment movement and unhelpful customer service complaints.
“Just a disaster with shipping from this company”
Refund promised but only a partial refund was proposed via PayPal.
“Everlane proposed to refund a partial amount only”
Received wrong size and offered discount code instead of easy return.
“Wrong size . Then they give a code to buy others with a 70% discount”
Automatic onward package charge applied and return instructions were poor.
“They charge $10.68 for onward package automatically wi to out asking you.”
Company cancelled most items but still shipped unwanted single item.
“Everlane cancelled all items from my order except for one.”
Order cancelled without reason and customer care provided generic answers.
“They cancelled my order out of the blue three days after it was placed”
Poor, unhelpful customer service and disappointing return policy timeframe.
“Everlane consistently has terrible and incompetent customer service.”
Twenty percent first-time discount only valid on full-price items.
“The 20% off first time purchase can only be used for full price items.”
Fast, friendly, and efficient service overall reported by customer.
“Fast, Friendly, and Efficient.”
Shipper lost package and Everlane asked for extended wait time.
“Shipper has lost item.”
Missing items and erased order history; refund later resolved.
“they issued a full refund for the undelivered items.”
Account was frozen, orders canceled, and personal data retained.
“They suddenly put my account “on hold” and canceled my order without telling me!”
User couldn't find contact email or unsubscribe option for messages.
“They're saying just email them but don't provide email address!”
Items never arrived and customer service refused to help adequately.
“TOTAL SCAM - items never arrived.”
Order tracking disappeared; package stuck overseas with no refund.
“Order number r460024244 not shipped!!”
Tank top felt like plastic and sizing ran extremely large.
“The material actually feels like woven plastic and the medium is sized like an extra large.”
Paid $177 and received nothing; tracking inconsistent and no shipment.
“I placed my order on 3rd June and paid $177 and have received nothing.”
Fast shipping, good quality clothing and helpful support.
“Fast shipping, nice clothes, great quality, nice support!”
Sandals broke after one summer; customer service did nothing.
“They have the worst quality shoes”
Tote strap wore badly within months and returns were refused.
“the handle is so badly worn it's about to snap.”
Medium fit like an XX large and return cost reduced value.
“The medium size that I ordered was more like an XX large.”
Impressed with clothing quality and prompt, clear shipping communications.
“we've been really impressed with the quality.”
Loafers developed a hole after light wear; company blamed wear.
“I found a whole in them, on the the side”
Order invisible on desktop, visible on phone, and no confirmation email.
“I never received an email confirmation for my order”
Order delayed with no tracking updates and no customer replies.
“Tracking has not been updated for two weeks”
No confirmation email and customer service failed to address the price concern.
“It is now 4 days. Very dissatisified”
Sweater developed extensive pilling, but customer service issued full refund.
“they offered a full refund for the sweater, and I was even able to keep the garment.”
Good quality clothes and great customer service reported by reviewer.
“Quality clothes and great customer service.”
Received used-looking jeans that ripped soon after wearing them.
“the jeans ripped apart on day 2”
Order not received after a month and service was terrible.
“I still have not received my order after a month.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everlane is a U.S.-based apparel and footwear brand known for direct-to-consumer retailing of wardrobe basics, modern clothing and accessories. Founded as an online-first company, Everlane sells via its website (and limited retail locations) and emphasizes product descriptions, fabric details and pricing transparency. Consumers searching reviews typically look for information on fit, materials, shipping, returns, and customer service performance.