Reviews Analyzed
21
We Collect & Analyze Reviews
FIRMABS
Experiences & Reviews
FIRMABS is an apparel brand focused on leggings and fitness wear sold through an online store. Consumers typically search for information about product materials, sizing guidance, shipping and returns, and how to contact customer support when evaluating such brands.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
23d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report fast delivery, smooth exchanges and free replacements. A small number describe delayed or missing shipments that required follow-up.
Share of mentions
Strong
23%
💰
Value for money
Price or value is rarely mentioned; one reviewer noted competitive price and no upfront taxes or tariffs at checkout.
Share of mentions
Mixed
1%
⚡
User experience
A few reviewers reported checkout/payment or tracking issues. In those cases customer support intervened and the problems were later resolved.
Share of mentions
Mixed
2%
🔧
Product quality
Reviews consistently describe leggings as soft, durable, well-fitting and high quality, with many buyers repeating purchases and praising fit.
Share of mentions
Strong
24%
📞
Communication
Most reviewers describe responsive, friendly email support that handles sizing, returns and order questions quickly; a single complaint mentions poor follow-up.
Share of mentions
Strong
23%
⭐
Overall experience
Overall impressions are positive: many customers recommend FIRMABS and plan repeat purchases. There is an isolated unresolved delivery complaint.
Share of mentions
Strong
26%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Customer service is the best
"Customer service is the best. They respond quickly and resolve any issues ASAP. The..."
Leah Magno
Trustpilot
Oct 01, 2025
Featured for: Highlights prompt support and product quality
I never received my order
"I never received my order. I emailed the company and they emailed me back stating they would get it sent right..."
Terrylynn Thompson
Trustpilot
Oct 01, 2025
Featured for: Reports missing delivery; unresolved complaint
Leggings
"I just want to tell you how happy I am with FIRMABS. First, the leggings I ordered were delivered on time and the quality exceeded my expectations.They are so soft and comfortable. The material is very durable and the fit is amazing. I was so impressed by the customer service. The team really helps me find the right size, even though I didn't ask for help. When I had trouble figuring out the payment process, the customer service team was very helpful! I am very impressed, and I will tell all my friends about your website. I will definitely buy more leggings. I have been looking for a good quality leggings for a long time, and now I have found it! I am so impressed.
"
Emma
Collected.reviews
Dec 16, 2021
Featured for: Payment issue then resolved by support
I had a fantastic return experience…
"I had a fantastic return experience with this company, Gita in particular! The process was smooth, quick, and hassle-free from start to finish. Custom..."
Carmela
Trustpilot
Oct 01, 2025
Featured for: Detailed return experience with named agent
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Leah Magno
trustpilot.com
Oct 01, 2025
Customer service is the best
Customer service is the best. They respond quickly and resolve any issues ASAP. The...
T
TerraLeigh rain
trustpilot.com
Oct 01, 2025
I have ordered from firm abs for many…
I have ordered from firm abs for many years. I absolutely love their clothing, most amazing customer service as well! I had an i...
G
Gino G.
trustpilot.com
Oct 01, 2025
" I Love them"
I bought my beautiful Fuschia leggings from this great company. There are many great things such as Price, Shipping, Customer Service and no tariff or...
S
Susan Lovell
trustpilot.com
Oct 01, 2025
I love this brand
I love this brand. Always superb qua...
K
Keri Stephen
trustpilot.com
Oct 01, 2025
I purchased some leggings and top from…
I purchased some leggings and top from firmabs, I found they weren't really suitable for me, so I requested exchange or refund. Very satisfied with re...
P
Patricia B
trustpilot.com
Oct 01, 2025
These jean leggings are gorgeous
These jean leggings are gorgeous! Im on a weigh...
J
Jessica Savage
trustpilot.com
Oct 01, 2025
Amazing !
Amazing !! The clothes was perfect and the client service is re...
T
Terrylynn Thompson
trustpilot.com
Oct 01, 2025
I never received my order
I never received my order. I emailed the company and they emailed me back stating they would get it sent right...
Y
Yuliyana
trustpilot.com
Oct 01, 2025
Ive ordered many items from Firm abs.
Ive ordered many items from Firm abs. Great quality materials,shape,great for training and...
L
Lili Trujillo
trustpilot.com
Oct 01, 2025
Best leggings and Costumer service
Best leggings we use them for our Nonprofit as uniforms! And I use them as well t...
J
Jeanie Martin
trustpilot.com
Oct 01, 2025
Another beautiful buy from Firm Abs
Another beautiful buy from Firm Abs! Hits the mark everytime. Perfect fit! Ste...
K
Kelli Medlin
trustpilot.com
Oct 01, 2025
Great company to work with
Great company to work with. I have worked with them in 2 exchanges and they have been prompt on respon...
C
Carmela
trustpilot.com
Oct 01, 2025
I had a fantastic return experience…
I had a fantastic return experience with this company, Gita in particular! The process was smooth, quick, and hassle-free from start to finish. Custom...
M
Marilize van Deventer
trustpilot.com
Oct 01, 2025
Wow!
Wow! What an absolute breath of fresh air. In the online market you get duped so often, but not with Firm Abs. I ordered three pairs, and...
Y
Yasmin Mauro
trustpilot.com
Oct 01, 2025
Love the pants
Love the pants, high quality and very d...
1
1790x
trustpilot.com
Oct 01, 2025
Super great products and great quality
Super great products and great quality. The customer service is top, very friendly and customer-o...
A
ANA
trustpilot.com
Oct 01, 2025
I ORDERDER WRONG SIZE AND FIRM ABS…
I ORDERDER WRONG SIZE AND FIRM ABS SHIPPE...
R
Rhonda Gale
trustpilot.com
Oct 01, 2025
Amazing fit
Amazing fit - live the leggings. Service us amazing - I rar...
S
Sally Kramer
trustpilot.com
Oct 01, 2025
I was skeptical about the legitimacy of…
I was skeptical about the legitimacy of the company because initially the tracking results showed they could not locate my order number. The company e...
V
Vipe
trustpilot.com
Oct 01, 2025
Thanks!
Fast and friendly customer servic...
Conclusion
Reviewers most often praise FIRMABS for product quality (soft, durable leggings) and responsive customer service that handles sizing, returns and exchanges. Many customers report repeat purchases and recommend the brand. There is a small number of operational issues: one reviewer reported a never-delivered order and a few noted temporary tracking or payment friction that support later addressed. If you consider buying, check shipping and return policies and keep order/tracking details handy so customer service can act quickly if needed.