Customers often mention very fast delivery and a website that’s easy to order from. Reviews frequently praise specific customer service agents for sorting lost parcels and exchanges. A clear run of complaints points to late or missing refunds and delivery problems that don’t get resolved. Some customers also say items arrived damaged or poor quality.
Examples from available reviews (Aug 2022 – Mar 2026).
Easy ordering and very fast next-day delivery impressed reviewer.
“Ordered 10 pm delivered next day 10am.”
Sammia resolved the customer's issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Returned items received but refund delayed and customer service poor.
“I'm Still waiting on my Refund”
Received trainers in poor condition and low-quality packaging.
“£90 trainers and like they from a cheap market stall.”
Positive reviews often name agents who fixed lost-parcel and exchange problems. Negative feedback tends to focus on refunds that don’t get sorted, orders that are cancelled, and staff who don’t follow up. Both themes show up repeatedly in service comments.
Many customers point to strong sale prices and appealing deals as reasons to buy. Some complain about unexpected return charges and sale prices that vary by size. A few reviews also flag negative checkout encounters in store tied to staff behaviour.
Reviewers regularly describe the website as simple and quick to use. Fast delivery comes up often as part of the ordering experience. A small number of comments mention inconsistencies in the app or listings around returns and sizing.
Many reviewers say the clothing and trainers arrived in good condition and feel good quality. Others report dirty, damaged, or second-hand items being sold as new. These two tracks create a clear split in product feedback.
Customers often describe helpful live chat and agent conversations that solved issues quickly. Other reviews mention chats ending abruptly, cancellation requests being ignored, and weak follow-up. Several people say refund and return updates arrived late even after they tried to make contact.
Feedback divides between smooth, fast orders with strong help from agents and experiences marked by missing refunds, incorrect or poor-condition items, and poor in-store interactions. The main positive theme is speed and ease when ordering. The main negative theme is refunds and delivery issues that aren’t resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Website easy to navigate; order delivered within two days.
“Ordered and delivered within two days.”
Website easy to navigate; order delivered within two days.
“Ordered and delivered within two days.”
Good product at a good price with fast delivery.
“Good product, good price, fast delivery. Happy customer”
Good product at a good price with fast delivery.
“Good product, good price, fast delivery. Happy customer”
Ordering was easy and delivery was quick.
“Really easy to order from Footasylum and a quick delivery.”
Ordering was easy and delivery was quick.
“Really easy to order from Footasylum and a quick delivery.”
Rapid delivery; reviewer was very impressed and will use again.
“Rapid delivery, very impressed would defo use again.”
Rapid delivery; reviewer was very impressed and will use again.
“Rapid delivery, very impressed would defo use again.”
They never received goods and still await a refund despite contact.
“Shocking customer service, Never received my goods and a month on still no refund.”
They never received goods and still await a refund despite contact.
“Shocking customer service, Never received my goods and a month on still no refund.”
Excellent trainer selection and next-day standard delivery; completely satisfied.
“Excellent selection of trainers to choose from delivered next day even though it was through standard delivery , 100 percent satisfied.”
Excellent trainer selection and next-day standard delivery; completely satisfied.
“Excellent selection of trainers to choose from delivered next day even though it was through standard delivery , 100 percent satisfied.”
Sammia resolved the customer's issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Sammia resolved the customer's issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Sale pricing varied by size and cashier was rude at checkout.
“The cashier lady serving us today was also quite intimidating and rude - handling our box roughly and talking to us like we were bothering her.”
Sale pricing varied by size and cashier was rude at checkout.
“The cashier lady serving us today was also quite intimidating and rude - handling our box roughly and talking to us like we were bothering her.”
Returns were not free as app required £2.50 locker charge.
“terms say free returns but on app it says to go to a locker and £2.50 will be charged”
Returns were not free as app required £2.50 locker charge.
“terms say free returns but on app it says to go to a locker and £2.50 will be charged”
They were helped and lost items were replaced.
“Great help replaced my lost items”
They were helped and lost items were replaced.
“Great help replaced my lost items”
A refund issue was resolved quickly via WhatsApp.
“all through watts app which made everything so much easier”
Refund issue resolved quickly via WhatsApp customer communication.
“sorted it, all through watts app which made everything so much easier”
They loved the clothes and received fast delivery.
“loved the clothes. Fast delivery. Highly recommend!!”
Liked the clothes and fast delivery; highly recommended.
“loved the clothes. Fast delivery.”
The clothing was good quality.
“Good quality clothing”
Found the clothing to be good quality.
“Good quality clothing”
Great product quality and fast delivery recommended.
“Great quality and fast delivery recommend”
Great product quality and fast delivery, reviewer recommends.
“Great quality and fast delivery recommend”
Live chat helped locate lost parcel and resent the order.
“Tyler helped me to find that out and to resend the order.”
Customer service agent Tyler located lost parcel and resent order.
“Tyler helped me to find that out and to resend the order.”
Easy ordering and next-morning delivery with great product quality.
“Ordered 10 pm delivered next day 10am.”
Easy ordering and very fast next-day delivery impressed reviewer.
“Ordered 10 pm delivered next day 10am.”
Great clothing choice and first-class service.
“Great choice of clothing and lighting service First Class”
Wide clothing selection and first-class service praised.
“Great choice of clothing and lighting service First Class”
First time ordering was a very good experience.
“My first time ordering from foot asylum and it was very good”
First-time order experience was very good.
“My first time ordering from foot asylum and it was very good”
Their service and delivery were great.
“Great service and delivery”
Experienced great service and delivery.
“Great service and delivery”
Order arrived quickly; happy with purchase and website layout.
“My order came very quick and I was very happy with my purchase and how footasylum has it layout”
Quick delivery and satisfaction with product and store layout.
“My order came very quick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Footasylum is a UK retailer focused on trainers, streetwear, footwear, and casual clothing. It sells through an online store and physical shops across the UK and Ireland. The website features branded trainers, seasonal ranges, sale sections, and size filters. Shoppers can choose standard or expedited delivery and use an online returns portal. Support is available by phone, email, and through in-store teams.