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We Collect & Analyze Reviews

Footasylum
Experiences & Reviews

Footasylum is a UK-based retailer of branded trainers and streetwear that sells footwear, apparel and accessories for men, women and children. The company operates an online store alongside physical shops across the UK, offers standard delivery and returns processes, and provides customer support for order issues. People researching Footasylum reviews commonly check delivery speed, returns handling and customer service responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 100%
Latest Review 18d
Overall Rating
4.9

Our Analysis

๐ŸŽฏ

Service quality

Most reviews describe fast, accurate delivery and reliable shipping; several note courier problems that Footasylum helped resolve or refunded.

Share of mentions
25%
Strong
๐Ÿ’ฐ

Value for money

A small number of reviewers mention competitive prices, offers and free delivery thresholds; the signal is positive but based on limited mentions.

Share of mentions
3%
Mixed
โšก

User experience

Customers frequently report an easy-to-use website, smooth checkout and clear tracking updates, describing ordering as quick and straightforward.

Share of mentions
10%
Strong
๐Ÿ”ง

Product quality

Product remarks are mixed: some customers say items match descriptions and are high quality, while a few report receiving faulty items needing returns.

Share of mentions
5%
Mixed
๐Ÿ“ž

Communication

Many reviewers praise named staff for helpful, prompt responses on refunds, cancellations and lost parcels; a minority report slow refund processing.

Share of mentions
20%
Strong
โญ

Overall experience

Most reviewers give a positive overall account: fast delivery, helpful support and easy ordering, with isolated issues resolved by staff.

Share of mentions
36%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
MARGARET Roberts
trustpilot.com Oct 01, 2025

first order

I had never ordered from this company before and was rather nervous. However the parcel arrived safely and on time but unfortunately the shoes were to...

D
Dalts
trustpilot.com Oct 01, 2025

Review for Footasylum trainers

A very good selection to view, a straight forward proce...

M
Miriam Mazarache
trustpilot.com Oct 01, 2025

I had some issues with my order whichโ€ฆ

I had some issues with my order which was the delivery companies fault however footasylum was...

M
Megan Eyers
trustpilot.com Oct 01, 2025

Very straight forward

Very straight forwa...

J
Jo Read
trustpilot.com Oct 01, 2025

Razia was very helpful with my faultyโ€ฆ

Razia was very helpful w...

L
Lucy
trustpilot.com Oct 01, 2025

Marz was very helpful and understandingโ€ฆ

Marz was very helpful and understanding when my parcel got lost w...

P
Parm K
trustpilot.com Oct 01, 2025

Good service

...

s
sarah harris
trustpilot.com Oct 01, 2025

Very helpful sorting out my return asโ€ฆ

Very helpful sorting out my return as waiting along time for money to be...

D
Dhanyal
trustpilot.com Oct 01, 2025

Very good Kyle was a great help

Very good Kyle...

B
Brummy
trustpilot.com Oct 01, 2025

I had an issue with a parcel I wasโ€ฆ

I had an issue with a parcel I was expecting from Footasylum where it was showing unusual activity on the Evri app. I spoken to an advisor called Marz...

J
Jane
trustpilot.com Oct 01, 2025

Very fast delivery

Very fast delivery, efficient. Easy website to order f...

d
denis farrell
trustpilot.com Oct 01, 2025

Marz was very helpful in cancelling myโ€ฆ

Marz was very helpful in cancelli...

R
Rachel
trustpilot.com Oct 01, 2025

excellent ,

...

M
Melanie Fox
trustpilot.com Oct 01, 2025

Fast delivery always

...

S
Sadam Abdi
trustpilot.com Oct 01, 2025

I canโ€™t believe the first delivery andโ€ฆ

I canโ€™t believe the first...

J
June
trustpilot.com Oct 01, 2025

Helpful

I had an issue with an order that I hadnโ€™t received from the delivery company. I contacted Footasylum for their help. The...

J
Jeh Zog
trustpilot.com Oct 01, 2025

Excellent costumer service

...

C
Cohan Henry
trustpilot.com Oct 01, 2025

Perfect and fast delivery

...

A
Amanda
trustpilot.com Oct 01, 2025

โญโญโญโญโญ

The website was so quick and easy to use, no glitches, easy to navig...

A
ABDULROUF ALASIBAY
trustpilot.com Oct 01, 2025

Amazing service

Amazing service, thank yo...

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Conclusion

Reviews show Footasylum is often perceived as a quick, easy-to-use online retailer with fast delivery and responsive customer support. Multiple customers name individual staff members who helped resolve delivery problems, cancellations and returns. A few reviewers reported faulty items or longer-than-expected refund processing, but say staff assisted. If youโ€™re considering Footasylum, check its delivery options, tracking updates and the returns/refund timelines before ordering.