Reviews Analyzed
21
We Collect & Analyze Reviews
Footasylum
Experiences & Reviews
Footasylum is a UK-based retailer of branded trainers and streetwear that sells footwear, apparel and accessories for men, women and children. The company operates an online store alongside physical shops across the UK, offers standard delivery and returns processes, and provides customer support for order issues. People researching Footasylum reviews commonly check delivery speed, returns handling and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviews describe fast, accurate delivery and reliable shipping; several note courier problems that Footasylum helped resolve or refunded.
Share of mentions
Strong
25%
💰
Value for money
A small number of reviewers mention competitive prices, offers and free delivery thresholds; the signal is positive but based on limited mentions.
Share of mentions
Mixed
3%
⚡
User experience
Customers frequently report an easy-to-use website, smooth checkout and clear tracking updates, describing ordering as quick and straightforward.
Share of mentions
Strong
10%
🔧
Product quality
Product remarks are mixed: some customers say items match descriptions and are high quality, while a few report receiving faulty items needing returns.
Share of mentions
Mixed
5%
📞
Communication
Many reviewers praise named staff for helpful, prompt responses on refunds, cancellations and lost parcels; a minority report slow refund processing.
Share of mentions
Strong
20%
⭐
Overall experience
Most reviewers give a positive overall account: fast delivery, helpful support and easy ordering, with isolated issues resolved by staff.
Share of mentions
Strong
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
'. Positive Online Shopping Experience from Foot Asylum
"I recently purchased trainers and apparel from Foot Asylum, and I must say that my customer experience was excellent. The website is easy to navigate, with a wide selection of men's, women's, and kids' clothing and footwear available at competitive prices. One thing that stood out to me was the free UK delivery on all orders over £60. It's always great to save money on shipping costs! Additionally, I appreciate the option for free UK returns if necessary. The checkout process was smooth and hassle-free. The confirmation email even included a tracking number so I could keep an eye on my package as it made its way to me. When my order arrived, everything was packaged neatly and securely. The items were just as described online – high quality with attention paid to every detail. I am thrilled with my purchase overall. Overall, Foot Asylum delivers an exceptional shopping experience for anyone looking for trendy trainers or apparel at reasonable prices while providing reliable shipping services '"
Shanahan
Collected.reviews
Aug 04, 2022
Featured for: Detailed multi-theme positive review
I had an issue with a parcel I was…
"I had an issue with a parcel I was expecting from Footasylum where it was showing unusual activity on the Evri app. I spoken to an advisor called Marz..."
Brummy
Trustpilot
Oct 01, 2025
Featured for: Staff praised resolving delivery issue
Very helpful sorting out my return as…
"Very helpful sorting out my return as waiting along time for money to be..."
sarah harris
Trustpilot
Oct 01, 2025
Featured for: Return handled; refund delay noted
Razia was very helpful with my faulty…
"Razia was very helpful w..."
Jo Read
Trustpilot
Oct 01, 2025
Featured for: Faulty item return; staff assistance
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
MARGARET Roberts
trustpilot.com
Oct 01, 2025
first order
I had never ordered from this company before and was rather nervous. However the parcel arrived safely and on time but unfortunately the shoes were to...
D
Dalts
trustpilot.com
Oct 01, 2025
Review for Footasylum trainers
A very good selection to view, a straight forward proce...
M
Miriam Mazarache
trustpilot.com
Oct 01, 2025
I had some issues with my order which…
I had some issues with my order which was the delivery companies fault however footasylum was...
M
Megan Eyers
trustpilot.com
Oct 01, 2025
Very straight forward
Very straight forwa...
J
Jo Read
trustpilot.com
Oct 01, 2025
Razia was very helpful with my faulty…
Razia was very helpful w...
L
Lucy
trustpilot.com
Oct 01, 2025
Marz was very helpful and understanding…
Marz was very helpful and understanding when my parcel got lost w...
P
Parm K
trustpilot.com
Oct 01, 2025
Good service
...
s
sarah harris
trustpilot.com
Oct 01, 2025
Very helpful sorting out my return as…
Very helpful sorting out my return as waiting along time for money to be...
D
Dhanyal
trustpilot.com
Oct 01, 2025
Very good Kyle was a great help
Very good Kyle...
B
Brummy
trustpilot.com
Oct 01, 2025
I had an issue with a parcel I was…
I had an issue with a parcel I was expecting from Footasylum where it was showing unusual activity on the Evri app. I spoken to an advisor called Marz...
J
Jane
trustpilot.com
Oct 01, 2025
Very fast delivery
Very fast delivery, efficient. Easy website to order f...
d
denis farrell
trustpilot.com
Oct 01, 2025
Marz was very helpful in cancelling my…
Marz was very helpful in cancelli...
R
Rachel
trustpilot.com
Oct 01, 2025
excellent ,
...
M
Melanie Fox
trustpilot.com
Oct 01, 2025
Fast delivery always
...
S
Sadam Abdi
trustpilot.com
Oct 01, 2025
I can’t believe the first delivery and…
I can’t believe the first...
J
June
trustpilot.com
Oct 01, 2025
Helpful
I had an issue with an order that I hadn’t received from the delivery company. I contacted Footasylum for their help. The...
J
Jeh Zog
trustpilot.com
Oct 01, 2025
Excellent costumer service
...
C
Cohan Henry
trustpilot.com
Oct 01, 2025
Perfect and fast delivery
...
A
Amanda
trustpilot.com
Oct 01, 2025
⭐⭐⭐⭐⭐
The website was so quick and easy to use, no glitches, easy to navig...
A
ABDULROUF ALASIBAY
trustpilot.com
Oct 01, 2025
Amazing service
Amazing service, thank yo...
Conclusion
Reviews show Footasylum is often perceived as a quick, easy-to-use online retailer with fast delivery and responsive customer support. Multiple customers name individual staff members who helped resolve delivery problems, cancellations and returns. A few reviewers reported faulty items or longer-than-expected refund processing, but say staff assisted. If you’re considering Footasylum, check its delivery options, tracking updates and the returns/refund timelines before ordering.