'. Positive Online Shopping Experience from Foot Asylum - I recently purchased trainers and apparel from Foot Asylum, and I must say that my customer experience was excellent. The website is easy to navigate, with a wide selection of men's, women's, and kids' clothing and footwear available at competitive prices. One thing that stood out to me was the free UK delivery on all orders over £60. It's always great to save money on shipping costs! Additionally, I appreciate the option for free UK returns if necessary. The checkout process was smooth and hassle-free. The confirmation email even included a tracking number so I could keep an eye on my package as it made its way to me. When my order arrived, everything was packaged neatly and securely. The items were just as described online – high quality with attention paid to every detail. I am thrilled with my purchase overall. Overall, Foot Asylum delivers an exceptional shopping experience for anyone looking for trendy trainers or apparel at reasonable prices while providing reliable shipping services '
Footasylum
Reviews & Experiences
Reviews show Footasylum is often perceived as a quick, easy-to-use online retailer with fast delivery and responsive customer support. Multiple customers name individual staff members who helped resolve delivery problems, cancellations and returns. A few reviewers reported faulty items or longer-than-expected refund processing, but say staff assisted. If you’re considering Footasylum, check its delivery options, tracking updates and the returns/refund timelines before ordering.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Aug 2022 – Oct 2025).
I had an issue with a parcel I was expecting from Footasylum where it was showing unusual activity on the Evri app. I spoken to an advisor called Marz...
Very helpful sorting out my return as waiting along time for money to be...
Razia was very helpful with my faulty…
What reviewers often mention
Service quality
Most reviews describe fast, accurate delivery and reliable shipping; several note courier problems that Footasylum helped resolve or refunded.
Value for money
A small number of reviewers mention competitive prices, offers and free delivery thresholds; the signal is positive but based on limited mentions.
User experience
Customers frequently report an easy-to-use website, smooth checkout and clear tracking updates, describing ordering as quick and straightforward.
Product quality
Product remarks are mixed: some customers say items match descriptions and are high quality, while a few report receiving faulty items needing returns.
Communication
Many reviewers praise named staff for helpful, prompt responses on refunds, cancellations and lost parcels; a minority report slow refund processing.
Overall experience
Most reviewers give a positive overall account: fast delivery, helpful support and easy ordering, with isolated issues resolved by staff.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
first order - I had never ordered from this company before and was rather nervous. However the parcel arrived safely and on time but unfortunately the shoes were to...
Review for Footasylum trainers - A very good selection to view, a straight forward proce...
I had some issues with my order which was the delivery companies fault however footasylum was...
Very straight forwa...
Razia was very helpful with my faulty…
Marz was very helpful and understanding when my parcel got lost w...
Good service - ...
Very helpful sorting out my return as waiting along time for money to be...
Very good Kyle was a great help
I had an issue with a parcel I was expecting from Footasylum where it was showing unusual activity on the Evri app. I spoken to an advisor called Marz...
Very fast delivery, efficient. Easy website to order f...
Marz was very helpful in cancelling my…
excellent , - ...
Fast delivery always - ...
I can’t believe the first delivery and…
Helpful - I had an issue with an order that I hadn’t received from the delivery company. I contacted Footasylum for their help. The...
Excellent costumer service - ...
Perfect and fast delivery - ...
⭐⭐⭐⭐⭐ - The website was so quick and easy to use, no glitches, easy to navig...
Amazing service, thank yo...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Footasylum
Footasylum is a UK-based retailer of branded trainers and streetwear that sells footwear, apparel and accessories for men, women and children. The company operates an online store alongside physical shops across the UK, offers standard delivery and returns processes, and provides customer support for order issues. People researching Footasylum reviews commonly check delivery speed, returns handling and customer service responsiveness.