Reviews show a clear split between happy buyers and shoppers who say their orders never arrived. Positive feedback points to quick shipping, photos that match the item, and repeat purchases. Negative accounts focus on unresponsive support, delivery problems, and products that don’t match the description. Quality comments range from well-made personalized jewelry to cheap materials and incorrect metals.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer is satisfied with all the jewelry they ordered.
“Love it im satisfied with all that jewellery i order”
Delivery was quick and customer was happy with purchase.
“was quick delivery and happy with my purchase”
Paid for fast delivery but nothing arrived and support ignored messages.
“They take your money and vanish.”
Received non-hallmarked fashion jewelry instead of sterling silver.
“Received my order which was supposed to be sterling silver - not a hallmark in sight.”
Several customers mention fast shipping and deliveries that arrived on time when orders were completed. A recurring group of complaints describes orders that never showed up, long production delays, and refund offers seen as too small. A smaller number of reviewers report items arriving damaged.
Some buyers feel the jewelry and accessories are good value and meet expectations. Others say the quality didn’t match the price, citing thin materials or cheap iron-on details. Overall, value opinions vary.
Many reviewers describe the ordering process as easy and straightforward. Some complaints point to warped images or noticeable differences between product photos and what arrived. People buying gifts report both high satisfaction and disappointing surprises.
Many reviews praise pieces that look like the website photos, with acceptable engraving and workmanship. Another cluster cites weak build quality, missing hallmarks, loose stones, small or crooked pendants, and gold plating that wears off. Several reviewers also mention sizing mistakes and wrong colors.
Some customers say they got clear delivery updates and helpful support replies. Many others report emails going unanswered, chat being unavailable, messages being blocked, and refund requests being ignored. Complaints about no response outweigh the positive communication notes.
Experiences are split between repeat customers who plan to buy again and users who report non-delivery and no support. Positive reviews highlight accurate items and on-time delivery. Negative reviews focus on missing orders, unsatisfactory refunds, and quality problems that weren’t resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was on time and personalized bears were loved.
“The delivery was on time and the gift was wonderful. My friend really loved the bears with our names on them!”
Customer cannot reach company by email to arrange a refund.
“Can't get anyone to answer emails about a refund”
Necklace pendant was crooked and not well executed.
“Was disappointed that the item was not centered in the necklace. It was definitely crooked.”
Socks color was wrong and quality poor for the price.
“Socks were to be navy but they are “blue”. Very poor quality and way over priced.”
Product was a cheap iron-on that likely won't last long.
“It was an iron on a cheap iron on that isn’t gonna last long”
Received damaged item and was offered only a 10% refund.
“damaged item when sent for a refund i was only going to be given 10% of $20”
Reviewer is satisfied with all the jewelry they ordered.
“Love it im satisfied with all that jewellery i order”
Reviewer was disappointed with how the name was printed.
“I was disappointed with the name printing”
Delivery was quick and customer was happy with purchase.
“was quick delivery and happy with my purchase”
Customer loved the bag and would recommend and reuse.
“Loved the bag, would definitely recommend. Would definitely use again.”
Customer service was great and product exceeded expectations.
“Great customer service. Love the song - was really better than expected!”
Good quality items delivered quickly from China to England.
“Great quality and fast delivery to say it came from china to England”
Pens have many choices, vibrant colours, and arrived quickly.
“These pens are great. So many choices & combinations, great colours.”
Customer reports not receiving the package.
“I did not receive the package”
Product was well made and true to the website picture.
“Great product. True to picture as on website.”
Necklace is beautiful and shipped quickly.
“Beautiful necklace, quick shipping”
Product quality was good and ordering was easy.
“Quality of product and ease if ordering.”
Customer had an excellent purchase and overall experience.
“Excellent purchase and experience”
Images were distorted and customer support did not reply.
“Images were distorted and made the gift not as expected. Was supposed to be a nice surprise can’t see the people in the pictures. Emailed to find a resolution with no reply”
Items arrived as pictured and reviewer intends to purchase again.
“This is my first time using this site and i must say. It’s legit and my items came as shown in the pictures.”
Company does not reply to emails or messages after ordering.
“They don't reply to emails, social media messages and their chat is never available.”
Ordered four bags and never received them despite being charged.
“I ordered 4 bags with each family names initials on them on October 21 and was charged $81.90 and I still have never received them.”
Product exceeded expectations with good updates and affordability.
“Everything was perfect”
Reviewer loves the personalized leather rosary cases.
“Love the personalized leather rosary cases.”
Service was fast and item looks beautiful.
“The service was fast. Looks beautiful.”
Necklace birthstones are too small to see without magnification.
“The birthstones are so small you need a magnifying glass to see them.”
Product picture appeared blurry and used a different filter.
“The picture looks blurry and unclear, almost like a different filter was applied”
Bracelet arrived as ordered and delivery updates were provided.
“The bracelet arrived exactly as I ordered and I was kept informed of the expected delivery.”
Customer never received their order.
“Never got my fudging order”
Product matched expectations and is a stunning statement piece.
“Looks like I imagined it. A statement piece and absolutely stunning. Such a great way to evangelize and proclaim His name 🙌🏼.”
Necklace arrived quickly and appears to be great value.
“The necklace was bought for my granddaughter and she will love it. It arrived quickly and looks great”
Product offered good value and quality with reasonable delivery time.
“Good value and quality product,delivered in a reasonable time.”
Product matched pictures, delivered timely, and received many compliments.
“Product was just as pictured and was delivered in a timely manner.”
Gift was perfect and well received by wife.
“It’s Perfect my wife loved it”
Necklace is lovely and giver looks forward to gifting it.
“The necklace is lovely can not wait till Christmas to give it to my grandaugter”
Received non-hallmarked fashion jewelry instead of sterling silver.
“Received my order which was supposed to be sterling silver - not a hallmark in sight.”
Ring was poorly made, stone insecure and noisy when moving.
“The ring is cheaply made. The stone is not secure. It makes noise when moving it.”
Mug exceeded expectations and was better than anticipated.
“Absolutely loved the mug. It turned out better than I thought”
Ordering items from the site was very easy.
“So easy to order items from u”
Item never arrived and customer requests a full refund.
“I never received my item purchased which was a Halloween season themed t-shirt.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Getnamenecklace runs an online shop for personalized jewelry and custom gifts. It sells name necklaces, engraved rings, birthstone items, bracelets, and personalized products such as mugs and cases. The site offers options like engraving, initials, and birthstone choices. Customers order through the online checkout and can ship to multiple countries.