Customer reports for Kings of Indigo are mixed. Several reviewers praise the denim fit, material and quick refunds, and some customers place repeat orders. However, a larger portion of recent reviews highlight consistent issues: slow or absent customer responses, delayed or missing deliveries, unexpected international charges, and occasional product failures. If you consider purchasing, check the brand's international shipping, customs/VAT policy and return procedures in advance, keep order and tracking records, and be prepared to follow up if problems arise. These review patterns suggest verifying seller terms and support channels before ordering, especially for international shipments.
Examples from available reviews (Dec 2021 – Feb 2026).
Multiple orders delivered quickly with easy returns and kind service.
“Everything was delivered super fast and it was easy to return articles”
Denim fell apart after months and customer service was unhelpful.
“the denim material is rotten and started pulling away from the seams”
Company charged VAT incorrectly and failed to resolve reimbursement requests.
“I've been charged twice for VAT because they did not fill out the correct papers”
Delivery took five weeks and required many emails to get a refund.
“I eventually got a refund after sending over 30 emails!”
Some reviewers praise quick problem resolution and refunds, but a larger number report slow, unresponsive or unhelpful customer service experiences.
Several customers reported unexpected charges or high shipping costs and felt reimbursements or compensation did not cover their losses.
Experiences vary: some consumers note fast delivery and easy returns, while others report long delays, missing shipments or tracking failures.
Some buyers describe well-fitting, high-quality jeans; others report loose fit or seam failures after limited use, indicating inconsistent product outcomes.
Communication reports are mixed: a few reviewers received helpful phone or email responses, but many describe delayed replies or no response at all.
Overall impressions split: repeat customers report satisfaction, while several reviews describe unresolved issues with shipping, charges or support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Denim fell apart after months and customer service was unhelpful.
“the denim material is rotten and started pulling away from the seams”
Multiple orders delivered quickly with easy returns and kind service.
“Everything was delivered super fast and it was easy to return articles”
Returned a dress and received a quick refund shortly after.
“The money was returned to me very soon after.”
Company charged VAT incorrectly and failed to resolve reimbursement requests.
“I've been charged twice for VAT because they did not fill out the correct papers”
Delivery took five weeks and required many emails to get a refund.
“I eventually got a refund after sending over 30 emails!”
Order never arrived and responses were delayed until social media contact.
“The tracking link did not work.”
Delivery was fast but packaging was inadequate and customer service poor.
“Lousy customer service.”
Shipping time was a little long, but it’s worth the wait. Love my jeans! I was a little hesitant at first, but I’m glad I took the plunge. The jeans fit perfectly and look great! The quality is amazing and they look like they’ve been tailored to my body. I can wear them every day of the week and they still look good. Customer service was great! I had a problem with my order, but it got quickly resolved. Even though there was a mistake; I’m very pleased with how everything was handled. Not only am I happy with Kings of Indigo, but I’ll definitely be a returning customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kings of Indigo is a Netherlands-based apparel brand best known for denim and casual clothing sold online and via retailers. The company positions itself around sustainable materials and ethical production practices and offers standard e-commerce services including international shipping, returns and customer support.