Reviews show a clear pattern: many customers experienced fast deliveries (examples note arrivals in two to five days) and several reported receiving items as described. Product condition was positively mentioned in at least one review, describing shoes as "excellent quality." At the same time, multiple reviews cite unresponsive or rude customer service, missing refunds, and communication gaps when orders were returned or problems occurred. For shoppers prioritizing quick delivery, the feedback often notes satisfactory shipping; for those who require reliable post-sale support or straightforward refunds, the reported issues suggest exercising caution. Before purchasing, consider verifying the seller's return and refund process and keeping written records of tracking and communications.
Examples from available reviews (Dec 2021 – Feb 2026).
Product quality and shipping were good, but communication was poor.
“They were extremely rude in their responses to me”
Package was returned and customer service did not respond or resolve.
“I have not received any response.”
Slides arrived quickly without problems; very happy overall.
“Very happy with the whole shopping experience!”
Reviewer says they received the best service.
“best service!”
Several reviews report unresponsive or rude customer service and unresolved refund requests; a few reviews praise good service in short remarks.
One reviewer explicitly noted a good price and satisfaction with the purchase; other reviews do not discuss pricing or value.
Most reviewers describe fast deliveries and smooth order arrival, but a notable minority report returned packages, missing refunds, or delivery problems.
One buyer explicitly described the product as excellent and as advertised; product quality is otherwise rarely mentioned in reviews.
Multiple customers report no responses to inquiries, missing account credit slips, and lack of shipping updates; no positive communication examples were detailed.
Reviewers' overall impressions are split: several report fully satisfactory orders, while others report unresolved service issues and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good price and fast delivery; sweater arrived in three working days.
“Got my sweater in 3 working days”
Package was returned and customer service did not respond or resolve.
“I have not received any response.”
Company did not respond and refund is still pending.
“THEY NEVER ANSWER AND PROVIDE HELP.”
Order delivered as ordered within five days.
“Delivered as ordered within 5 days👌🏽”
Slides arrived quickly without problems; very happy overall.
“Very happy with the whole shopping experience!”
Nike shoes ordered in Spain arrived in under two days.
“they arrived in less than two days with no problem.”
Reviewer says they received the best service.
“best service!”
No refund and attempted delivery not acknowledged by company.
“So no refund or recognition of attempted delivery by Parcelforce.”
Everything as advertised with on-time delivery and good customer service.
“Delivery on time, good customer servicd”
I am a first time buyer and I was very excited to order from this site.When the shoes were delivered I was very, very pleased. They were excellent quality and exactly what I expected based on the description. The shipping was quick. However, I was extremely upset with not being kept in the loop about shipping status. I had to email several times to find out where my order was. They were extremely rude in their responses to me and never once apologized for not being in touch as they should have been. If they could get customer service together, they would be a great shoe store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nigra Mercato is presented as a consumer-facing e-commerce merchant. This summary compiles observed customer feedback on order fulfillment, shipping, customer support, product condition, and overall buying experience to help shoppers researching the brand.