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We Collect & Analyze Reviews

OROS
Experiences & Reviews

OROS is an apparel brand that offers clothing items such as outerwear and performance garments through retail and online channels. Consumers researching OROS typically look for information on product fit, shipping, returns, and customer support when deciding whether to buy.

Overview & Key Metrics

Reviews Analyzed 5
Positive Sentiment 20%
Latest Review 23d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Reviewers consistently reported poor service handling: slow or missing responses, unresolved issues, and staff who did not provide apologies or solutions.

Share of mentions
25%
Weak
💰

Value for money

Several reviewers said they were billed for items they never received or for returns the company did not acknowledge, creating billing and refund concerns.

Share of mentions
10%
Weak
⚡

User experience

Customers noted delays, unshipped orders, a cumbersome online form process, and unclear return/exchange procedures affecting the purchase flow.

Share of mentions
15%
Weak
🔧

Product quality

Some buyers reported sizing inconsistencies and questioned insulation performance, describing items as too large/small or not as warm as expected.

Share of mentions
10%
Weak
📞

Communication

Multiple reviews described no replies to emails, long in-store waits, and a lack of status updates or apologies from staff or support.

Share of mentions
20%
Weak
⭐

Overall experience

Many reviewers concluded the overall experience was negative, citing unshipped orders, disputed charges, and unresolved return or exchange problems.

Share of mentions
20%
Weak

View all 5 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 5 reviews

All Customer Reviews

Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025

V
Vibhuti Jolly
trustpilot.com Oct 01, 2025

Title

Title: Poor Customer Service – Demanding Payment for Undelivered Product Due to a health condition, I was unable to pick up my package from post offic...

M
Matthew Ray
trustpilot.com Oct 01, 2025

Buyer beware. Horrible Customer Service

I placed an order using the try before you buy option. I changed my mind after reading alot of negative reviews of the products not actually being as...

L
Leon Martindale
trustpilot.com Oct 01, 2025

Too Big or too Small

No good if you buy internationally they will not change if t...

A
Andrew Moroz
trustpilot.com Oct 01, 2025

Order hasn't been shipped

I have ordered a jacket, and the website stated it is available. I have received an email with order confirmation. Everything looked alrigh...

A
Anneline
Collected.reviews Dec 16, 2021

DELTA TIGHT

I am an upgrade tights customer specifically DELTA TIGHT and I visited a new boutique of the OROS Apparel company. They told me that my product was delayed for about a month and asked for my tracking number as it should arrive tomorrow. After half an hour of waiting I got nothing but not even an apology from the manager, assistant manager or customer service representatives. You can imagine how mad I was. Finally they sent me a link to the online application where I have to fill out all information including my height, weight, waist size and color preference of the tight if any. Even though i had to abide by the instructions given, I don’t want anyone t go through the same experience again.

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Conclusion

Reviews for OROS in this sample focus on recurring operational issues: delayed or unshipped orders, unacknowledged returns, billing disputes, and inconsistent sizing. Prospective buyers should carefully review OROS’s published return and refund policies, retain tracking numbers and any email correspondence, and confirm available customer-service channels before purchasing. If international shipping or exchanges are relevant, verify whether the company accepts returns from abroad and who bears postage costs. These steps can help consumers reduce risk when evaluating OROS for jackets, tights, or other apparel.