Reviews for OROS in this sample focus on recurring operational issues: delayed or unshipped orders, unacknowledged returns, billing disputes, and inconsistent sizing. Prospective buyers should carefully review OROS’s published return and refund policies, retain tracking numbers and any email correspondence, and confirm available customer-service channels before purchasing. If international shipping or exchanges are relevant, verify whether the company accepts returns from abroad and who bears postage costs. These steps can help consumers reduce risk when evaluating OROS for jackets, tights, or other apparel.
Examples from available reviews (Dec 2021 – Feb 2026).
Company demanded payment for a package returned to sender.
“they continue to send me payment demands for a product I never received.”
Company wants to charge customer after returned item not received.
“They are wanting to charge me still for an order I don't have.”
Order unshipped after 30 days and support did not respond.
“after 30 days the order still hasn't been shipped.”
Company will not exchange items for wrong international sizes.
“they will not change if the item is too big or small”
Reviewers consistently reported poor service handling: slow or missing responses, unresolved issues, and staff who did not provide apologies or solutions.
Several reviewers said they were billed for items they never received or for returns the company did not acknowledge, creating billing and refund concerns.
Customers noted delays, unshipped orders, a cumbersome online form process, and unclear return/exchange procedures affecting the purchase flow.
Some buyers reported sizing inconsistencies and questioned insulation performance, describing items as too large/small or not as warm as expected.
Multiple reviews described no replies to emails, long in-store waits, and a lack of status updates or apologies from staff or support.
Many reviewers concluded the overall experience was negative, citing unshipped orders, disputed charges, and unresolved return or exchange problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer reports very poor customer service and calls company shady.
“Worst customer service ever.”
Reviewer reports very poor customer service and calls company shady.
“Worst customer service ever.”
Reviewer says item was never delivered and calls company scammy.
“They never delivered.”
Reviewer says item was never delivered and calls company scammy.
“They never delivered.”
Order unreceived after 21 days and customer service was unhelpful.
“It's been 21 days and counting since I ordered.”
Order unreceived after 21 days and customer service was unhelpful.
“It's been 21 days and counting since I ordered.”
Company demanded payment for a package returned to sender.
“they continue to send me payment demands for a product I never received.”
Company wants to charge customer after returned item not received.
“They are wanting to charge me still for an order I don't have.”
Company will not exchange items for wrong international sizes.
“they will not change if the item is too big or small”
Order unshipped after 30 days and support did not respond.
“after 30 days the order still hasn't been shipped.”
I am an upgrade tights customer specifically DELTA TIGHT and I visited a new boutique of the OROS Apparel company. They told me that my product was delayed for about a month and asked for my tracking number as it should arrive tomorrow. After half an hour of waiting I got nothing but not even an apology from the manager, assistant manager or customer service representatives. You can imagine how mad I was. Finally they sent me a link to the online application where I have to fill out all information including my height, weight, waist size and color preference of the tight if any. Even though i had to abide by the instructions given, I don’t want anyone t go through the same experience again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OROS is an apparel brand that offers clothing items such as outerwear and performance garments through retail and online channels. Consumers researching OROS typically look for information on product fit, shipping, returns, and customer support when deciding whether to buy.