Reviews Analyzed
21
We Collect & Analyze Reviews
Rotita
Experiences & Reviews
Rotita is an online fashion retailer that sells women's clothing, swimwear, and accessories through its website and mobile app. Consumers often look for information about sizing, returns, shipping times, and customer support when evaluating Rotita. When researching Rotita reviews, check official return policies, payment and tracking procedures, and available customer-service channels.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
18d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Reviewers report a split experience: some describe quick, helpful live-chat and resolved issues, while others report failed deliveries, missing tracking, and refund delays.
Share of mentions
Mixed
16%
💰
Value for money
Multiple reviewers said items felt expensive for the quality, citing poor fabric, used or damaged items, and funds effectively wasted by unresolved orders.
Share of mentions
Weak
11%
⚡
User experience
Several customers describe app and site problems: returns not processed, incomplete return addresses, confusing tickets, and long wait times for live chat.
Share of mentions
Weak
8%
🔧
Product quality
Frequent reports of poor fabric, fit issues, items that appear used or stained, and products that do not match online photos or expectations.
Share of mentions
Weak
10%
📞
Communication
Large volume of complaints about unsolicited and persistent emails plus many reports of unresponsive or slow customer support in chats and emails.
Share of mentions
Weak
26%
⭐
Overall experience
Overall reviews trend negative: order non-delivery, refund and return difficulties, and spam/email problems are reported more often than fully positive experiences.
Share of mentions
Weak
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Halloween top
"I have shopped on this site several times without any problems. The great thing about site to store is that they have lot's of quality product available in one place and anyone can get the desired items delivered to home without any hassle. I always find beautiful dresses to wear and the price is really amazing! This time I ordered Halloween top and I was so amazed how beautiful it looked in " person " .Both the quality of the top and the fabric seemed extraordinary to me. The style, colours and fit are perfect and orresponds. I am very happy and I absolutely recommend buying on their site! It is really worth it
"
Pamela Sanders
Collected.reviews
Nov 12, 2021
Featured for: Positive product, quality and value
Impossible to return orders
"Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea..."
Narelle
Trustpilot
Oct 01, 2025
Featured for: Return failure, app and address issues
Relentless spam emails
"I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y..."
NN
Trustpilot
Oct 01, 2025
Featured for: Persistent spam emails, unsubscribe fails
5 star experience
"The representative was super quick to respond and very he..."
Donna Piatkowski
Trustpilot
Oct 01, 2025
Featured for: Quick, helpful customer service example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Leticia VerHage
trustpilot.com
Oct 01, 2025
Leticia VerHage
09/12/2025. I was seeing for years the beautifull pictures that Rotita was posting to grave the attention of people and finally I decided to step in a...
N
Narelle
trustpilot.com
Oct 01, 2025
Impossible to return orders
Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea...
G
Gary Skry
trustpilot.com
Oct 01, 2025
Stop sending me spam emails
Stop sending me spam emails. I was originally targeted in a spam bomb to hide a fraudulent use of my credit ca...
e
esthern
trustpilot.com
Oct 01, 2025
Unethical company - do not purchase anything from them
Never received items after multiple shipments. They won't reship because the tracking (which has no detail at all) shows it was delivered. At one poin...
L
LaVater Brown
trustpilot.com
Oct 01, 2025
You were quick to respond
You were quick to respon...
G
Ginny
trustpilot.com
Oct 01, 2025
That was easier then I thoiught ,
Had to return a bathing suit, top did not fit ,...
N
NN
trustpilot.com
Oct 01, 2025
Relentless spam emails
I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y...
T
Thrudur Helgadottir
trustpilot.com
Oct 01, 2025
Scammers and spammers
Scammers and spammers. They try to use Revolut branding for their...
G
Graham
trustpilot.com
Oct 01, 2025
Spammers
I've never heard of this company and now receive daily emails from them. M...
F
Fred
trustpilot.com
Oct 01, 2025
They started sending daily spam
They started sending daily spam to my email without my authorization. I have tried to "unsubscrib...
J
Joanne DeGrace
trustpilot.com
Oct 01, 2025
Prompt response
...
D
Donna Piatkowski
trustpilot.com
Oct 01, 2025
5 star experience
The representative was super quick to respond and very he...
�
黃小莃
trustpilot.com
Oct 01, 2025
great and fast to help me save the…
great and fast to help...
H
Hannah Rabin
trustpilot.com
Oct 01, 2025
I want to return 2 out of the 3 items…
I want to return 2 out of the 3 items ordered. One item had a stain on. They just don't respond to my emails - I don't know where to...
W
Winnie Jo Watson
trustpilot.com
Oct 01, 2025
Ordered 3 swimsuits
Ordered 3 swimsuits, one was obviously used since it came with menstrual stains on the bottom, second suit the bottom was torn...
G
Ghita Holst Christensen
trustpilot.com
Oct 01, 2025
Never buy from Rotita.
Never buy from Rotita. Poor fabric quality. Expensive. Wrote to them to find out, what to do, but did not get...
L
LT
trustpilot.com
Oct 01, 2025
Sowshi was patient and resolved the…
Sowshi was patient an...
a
ann lemin
trustpilot.com
Oct 01, 2025
i have returned an item and asked for a…
i have returned an item and asked for a refund to be put back on my card i made the payment with and all they tried to do was say it went into my shop...
c
customer
trustpilot.com
Oct 01, 2025
I cannot comment on their goods as I…
I cannot comment on their goods as I placed my order near a month ago and although the money was taken immediately, I have still not received my goods...
C
Chaunta York
trustpilot.com
Oct 01, 2025
I ordered bathing suit on June 5th and…
I ordered bathing suit on June 5th and still have not got an email so I can track my order but the money has been deducted from my account. I do...
Conclusion
The provided reviews show recurring concerns for Rotita shoppers: many customers report spam emails and persistent marketing messages, frequent problems with returns and refunds, and several instances of products arriving damaged or not matching photos. At the same time, multiple reviewers describe fast, helpful responses via live chat and resolved issues. If you consider buying from Rotita, review the return policy closely, keep order and payment records, and monitor emails and bank statements. For risk management, try a small order first and document all communication if you need returns or refunds.