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We Collect & Analyze Reviews

Rotita
Experiences & Reviews

Rotita is an online fashion retailer that sells women's clothing, swimwear, and accessories through its website and mobile app. Consumers often look for information about sizing, returns, shipping times, and customer support when evaluating Rotita. When researching Rotita reviews, check official return policies, payment and tracking procedures, and available customer-service channels.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 18d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Reviewers report a split experience: some describe quick, helpful live-chat and resolved issues, while others report failed deliveries, missing tracking, and refund delays.

Share of mentions
16%
Mixed
💰

Value for money

Multiple reviewers said items felt expensive for the quality, citing poor fabric, used or damaged items, and funds effectively wasted by unresolved orders.

Share of mentions
11%
Weak

User experience

Several customers describe app and site problems: returns not processed, incomplete return addresses, confusing tickets, and long wait times for live chat.

Share of mentions
8%
Weak
🔧

Product quality

Frequent reports of poor fabric, fit issues, items that appear used or stained, and products that do not match online photos or expectations.

Share of mentions
10%
Weak
📞

Communication

Large volume of complaints about unsolicited and persistent emails plus many reports of unresponsive or slow customer support in chats and emails.

Share of mentions
26%
Weak

Overall experience

Overall reviews trend negative: order non-delivery, refund and return difficulties, and spam/email problems are reported more often than fully positive experiences.

Share of mentions
29%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Leticia VerHage
trustpilot.com Oct 01, 2025

Leticia VerHage

09/12/2025. I was seeing for years the beautifull pictures that Rotita was posting to grave the attention of people and finally I decided to step in a...

N
Narelle
trustpilot.com Oct 01, 2025

Impossible to return orders

Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea...

G
Gary Skry
trustpilot.com Oct 01, 2025

Stop sending me spam emails

Stop sending me spam emails. I was originally targeted in a spam bomb to hide a fraudulent use of my credit ca...

e
esthern
trustpilot.com Oct 01, 2025

Unethical company - do not purchase anything from them

Never received items after multiple shipments. They won't reship because the tracking (which has no detail at all) shows it was delivered. At one poin...

L
LaVater Brown
trustpilot.com Oct 01, 2025

You were quick to respond

You were quick to respon...

G
Ginny
trustpilot.com Oct 01, 2025

That was easier then I thoiught ,

Had to return a bathing suit, top did not fit ,...

N
NN
trustpilot.com Oct 01, 2025

Relentless spam emails

I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y...

T
Thrudur Helgadottir
trustpilot.com Oct 01, 2025

Scammers and spammers

Scammers and spammers. They try to use Revolut branding for their...

G
Graham
trustpilot.com Oct 01, 2025

Spammers

I've never heard of this company and now receive daily emails from them. M...

F
Fred
trustpilot.com Oct 01, 2025

They started sending daily spam

They started sending daily spam to my email without my authorization. I have tried to "unsubscrib...

J
Joanne DeGrace
trustpilot.com Oct 01, 2025

Prompt response

...

D
Donna Piatkowski
trustpilot.com Oct 01, 2025

5 star experience

The representative was super quick to respond and very he...

黃小莃
trustpilot.com Oct 01, 2025

great and fast to help me save the…

great and fast to help...

H
Hannah Rabin
trustpilot.com Oct 01, 2025

I want to return 2 out of the 3 items…

I want to return 2 out of the 3 items ordered. One item had a stain on. They just don't respond to my emails - I don't know where to...

W
Winnie Jo Watson
trustpilot.com Oct 01, 2025

Ordered 3 swimsuits

Ordered 3 swimsuits, one was obviously used since it came with menstrual stains on the bottom, second suit the bottom was torn...

G
Ghita Holst Christensen
trustpilot.com Oct 01, 2025

Never buy from Rotita.

Never buy from Rotita. Poor fabric quality. Expensive. Wrote to them to find out, what to do, but did not get...

L
LT
trustpilot.com Oct 01, 2025

Sowshi was patient and resolved the…

Sowshi was patient an...

a
ann lemin
trustpilot.com Oct 01, 2025

i have returned an item and asked for a…

i have returned an item and asked for a refund to be put back on my card i made the payment with and all they tried to do was say it went into my shop...

c
customer
trustpilot.com Oct 01, 2025

I cannot comment on their goods as I…

I cannot comment on their goods as I placed my order near a month ago and although the money was taken immediately, I have still not received my goods...

C
Chaunta York
trustpilot.com Oct 01, 2025

I ordered bathing suit on June 5th and…

I ordered bathing suit on June 5th and still have not got an email so I can track my order but the money has been deducted from my account. I do...

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Conclusion

The provided reviews show recurring concerns for Rotita shoppers: many customers report spam emails and persistent marketing messages, frequent problems with returns and refunds, and several instances of products arriving damaged or not matching photos. At the same time, multiple reviewers describe fast, helpful responses via live chat and resolved issues. If you consider buying from Rotita, review the return policy closely, keep order and payment records, and monitor emails and bank statements. For risk management, try a small order first and document all communication if you need returns or refunds.