Rotita
Experiences & Reviews
Rotita is an online fashion retailer that sells women's clothing, swimwear, and accessories through its website and mobile app. Consumers often look for information about sizing, returns, shipping times, and customer support when evaluating Rotita. When researching Rotita reviews, check official return policies, payment and tracking procedures, and available customer-service channels.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers report a split experience: some describe quick, helpful live-chat and resolved issues, while others report failed deliveries, missing tracking, and refund delays.
Value for money
Multiple reviewers said items felt expensive for the quality, citing poor fabric, used or damaged items, and funds effectively wasted by unresolved orders.
User experience
Several customers describe app and site problems: returns not processed, incomplete return addresses, confusing tickets, and long wait times for live chat.
Product quality
Frequent reports of poor fabric, fit issues, items that appear used or stained, and products that do not match online photos or expectations.
Communication
Large volume of complaints about unsolicited and persistent emails plus many reports of unresponsive or slow customer support in chats and emails.
Overall experience
Overall reviews trend negative: order non-delivery, refund and return difficulties, and spam/email problems are reported more often than fully positive experiences.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Halloween top
"I have shopped on this site several times without any problems. The great thing about site to store is that they have lot's of quality product available in one place and anyone can get the desired items delivered to home without any hassle. I always find beautiful dresses to wear and the price is really amazing! This time I ordered Halloween top and I was so amazed how beautiful it looked in " person " .Both the quality of the top and the fabric seemed extraordinary to me. The style, colours and fit are perfect and orresponds. I am very happy and I absolutely recommend buying on their site! It is really worth it
"
Impossible to return orders
"Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea..."
Relentless spam emails
"I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y..."
5 star experience
"The representative was super quick to respond and very he..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Leticia VerHage
09/12/2025. I was seeing for years the beautifull pictures that Rotita was posting to grave the attention of people and finally I decided to step in a...
Impossible to return orders
Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea...
Stop sending me spam emails
Stop sending me spam emails. I was originally targeted in a spam bomb to hide a fraudulent use of my credit ca...
Unethical company - do not purchase anything from them
Never received items after multiple shipments. They won't reship because the tracking (which has no detail at all) shows it was delivered. At one poin...
You were quick to respond
You were quick to respon...
That was easier then I thoiught ,
Had to return a bathing suit, top did not fit ,...
Relentless spam emails
I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y...
Scammers and spammers
Scammers and spammers. They try to use Revolut branding for their...
Spammers
I've never heard of this company and now receive daily emails from them. M...
They started sending daily spam
They started sending daily spam to my email without my authorization. I have tried to "unsubscrib...
Prompt response
...
5 star experience
The representative was super quick to respond and very he...
great and fast to help me save the…
great and fast to help...
I want to return 2 out of the 3 items…
I want to return 2 out of the 3 items ordered. One item had a stain on. They just don't respond to my emails - I don't know where to...
Ordered 3 swimsuits
Ordered 3 swimsuits, one was obviously used since it came with menstrual stains on the bottom, second suit the bottom was torn...
Never buy from Rotita.
Never buy from Rotita. Poor fabric quality. Expensive. Wrote to them to find out, what to do, but did not get...
Sowshi was patient and resolved the…
Sowshi was patient an...
i have returned an item and asked for a…
i have returned an item and asked for a refund to be put back on my card i made the payment with and all they tried to do was say it went into my shop...
I cannot comment on their goods as I…
I cannot comment on their goods as I placed my order near a month ago and although the money was taken immediately, I have still not received my goods...
I ordered bathing suit on June 5th and…
I ordered bathing suit on June 5th and still have not got an email so I can track my order but the money has been deducted from my account. I do...
Conclusion
The provided reviews show recurring concerns for Rotita shoppers: many customers report spam emails and persistent marketing messages, frequent problems with returns and refunds, and several instances of products arriving damaged or not matching photos. At the same time, multiple reviewers describe fast, helpful responses via live chat and resolved issues. If you consider buying from Rotita, review the return policy closely, keep order and payment records, and monitor emails and bank statements. For risk management, try a small order first and document all communication if you need returns or refunds.