Many customers say the swimwear fits as expected and that the photos match what arrives. Several shoppers praise quick live-chat replies and helpful agents. Others report late or missing deliveries and refunds that were not resolved. Repeated complaints also mention unwanted daily emails and trouble unsubscribing.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received a high-quality, well-fitting top at an amazing price.
“Both the quality of the top and the fabric seemed extraordinary to me.”
Live chat facilitated an easy return and exchange.
“did a live chat switched for other suit so easy .”
Received over 70 unwanted emails despite unsubscribing attempts.
“over 70 emails in a month.”
Order paid but not received and live chat was unresponsive.
“money was taken immediately, I have still not received my goods”
Customers describe two very different experiences: some get quick, effective live-chat help from named agents, while others report no replies and returns they could not complete. Several reviews mention refunds not going back to the original payment method or returns that stalled. Many complaints also point to shipping issues, including orders marked delivered that never arrived.
Several reviewers point to good prices and a broad selection of modest swimwear as signs of good value. Some say the quality is high for the price. Others mention partial refunds, unexpected deductions, and expensive return shipping that make the purchase feel less worthwhile.
Many shoppers find the website and app easy to use and say ordering is quick. Reviewers often credit live chat with making returns and exchanges simpler. A small number report pages not loading or other access issues.
Many reviews praise true-to-size fit, bright colors, and well-made swimwear. Other accounts describe major problems, including used or stained items, strong odors, torn pieces, and products that don’t match the photos. Positive fit feedback appears often, alongside notable quality failures.
Multiple reviewers complain about ongoing unsolicited emails that continued even after trying to unsubscribe. Several mention daily messages and sender details they found misleading. Clear, timely communication comes up only rarely.
Reviews split between smooth orders with good fit and fast chat help, and orders with missing items, refused refunds, and spam emails. Many high-rated purchases sit alongside many low-rated complaints about delivery and returns. Outcomes appear to hinge on whether items arrive as expected and refunds go through.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Shipping was slow and the suit's color did not match.
“Shipping takes too long”
Clothing is well made, attractive, and true to size.
“Clothing is well put together, pretty and true to size.”
Items fit perfectly and colors matched website photos.
“The sizing is perfect. The colors are so vibrant just like the website photos.”
Bathing suits from Rotita are well made over repeated purchases.
“Their bathing suits are made really well!”
All questions were answered; awaiting refund to be satisfied.
“Answered all my questions to my satisfaction.”
Website is easy to use and secure, reviewer recommends it.
“This web is always so easy to use and very secure”
Agent provided quick, understanding assistance.
“I was helped quickly.”
The transaction or interaction went well.
“Everything went well”
Ordering is easy and bathing suits are consistently great.
“eASY TO ORDER,, BATHING SUITS ARE ALWAYS GREAT.”
Offers a wide variety of modest swimwear at good prices.
“The wonderful variety of modest swimwear at good prices.”
Items had a perfect fit and color; shorts were great.
“Perfect fit & colour. The shorts are great”
The reviewer said: Nice clothes.
“Nice clothes”
Reviewer accuses company of spamming their email.
“Shit spammer”
Sowshi handled the request quickly and efficiently.
“Sowshi, handled my request fast and efficiently.”
Ordering through the app was very easy.
“Easy ordering through this app”
Received the wrong item and original delivery was very delayed.
“The item was NOT what I ordered.”
Clothing is good quality and true to size.
“Good quality clothing and true to size.”
Swimsuit fit was accurate and quality exceeded expectations.
“Size is right on and the item is better than expected.”
Selection is nice and the process was quick and easy.
“Nice selection. Quick and easy.”
Reviewer claims company refused refunds and provided no support.
“they will NOT refund your money nor exchange items bought.”
Received blouses that differed from photos and were poor quality.
“the blauses didn't reflect the pictures”
Unable to get a response and could not complete a return.
“absolutely impossible to get a response from them regarding a return.”
Received unwanted emails and could not stop them.
“Stop sending me spam emails.”
Items never received despite tracking claims and poor customer support.
“Never received items after multiple shipments.”
Company responded quickly and provided good service.
“You were quick to respond.”
Live chat facilitated an easy return and exchange.
“did a live chat switched for other suit so easy .”
Received over 70 unwanted emails despite unsubscribing attempts.
“over 70 emails in a month.”
Company used Revolut branding and sent unsolicited spam.
“Scammers and spammers.”
Unknown company sent daily unsolicited emails verified by headers.
“I've never heard of this company and now receive daily emails from them.”
Company started sending daily unsolicited emails despite unsubscribing.
“They started sending daily spam to my email without my authorization.”
Received a prompt response from the company.
“Prompt response”
Representative responded quickly and provided thorough helpful service.
“The representative was super quick to respond and very helpful and thorough.”
Agent was quick and helpful resolving the problem.
“great and fast to help me save the problem~nice”
Unable to get return instructions or responses from customer service.
“They just don't respond to my emails - I don't know where to return.”
Received one used and one torn swimsuit; third was fine.
“one was obviously used since it came with menstrual stains on the bottom”
Poor fabric quality and unhelpful customer support about discounts.
“Never buy from Rotita. Poor fabric quality.”
Agent Sowshi resolved the issue patiently.
“Sowshi was patient and resolved the issue.”
Return refund was placed on store account instead of card, unresolved.
“i have returned an item and asked for a refund to be put back on my card”
Order paid but not received and live chat was unresponsive.
“money was taken immediately, I have still not received my goods”
Money was deducted but no tracking email and no live chat response.
“the money has been deducted from my account.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rotita is an online fashion retailer focused on women’s clothing, with a large swimwear range. Its website lists swimwear, dresses, tops, bottoms, and accessories. Product pages usually include photos and sizing details to help shoppers choose the right fit. Customers can order online, set up accounts, and pay through the site checkout. Support is handled online through live chat and email for order and return questions.