Reviews Analyzed
21
We Collect & Analyze Reviews
Shop Premium Outlets
Experiences & Reviews
Shop Premium Outlets is an online outlet retail platform selling discounted brand-name apparel, footwear and accessories from multiple merchants. People searching for Shop Premium Outlets reviews commonly seek details about shipping, refunds, pricing transparency, and customer support. When researching outlet marketplaces, consumers should verify seller details, return and refund policies, and available contact methods before purchasing.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
29d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviews report problems with order and refund handling: cancelled orders, delayed shipments, refunds stuck or denied; occasional positive deliveries.
Share of mentions
Weak
24%
💰
Value for money
Reviewers often reported misleading discounts, price increases before checkout, and unexpected fees or taxes; a few shoppers still found perceived bargains.
Share of mentions
Weak
9%
⚡
User experience
Site and ordering flow received mixed comments: some praise navigation and confirmations, while others report outages, missing confirmations, and broken order flows.
Share of mentions
Weak
9%
🔧
Product quality
Product feedback is mixed: some orders arrived well packaged and as described, while others mention underfilled items, sizing problems, or missing goods.
Share of mentions
Mixed
5%
📞
Communication
Communication is frequently criticized: many reviews describe unresponsive support, automated replies, and vague or delayed answers; some confirm prompt emails.
Share of mentions
Weak
24%
⭐
Overall experience
Overall impressions lean negative: recurring reports of cancelled orders, delivery issues, and refund disputes, though a minority report smooth, timely deliveries.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – October 2025).
Fashionable finds made affordable - My review of Shop Premium Outlets
"I recently discovered Shop Premium Outlets and I am beyond impressed with their online shopping experience. As someone who loves discovering new fashion brands at discounted prices, this website is a dream come true. What initially caught my attention was the promise of up to 90% off on women's, men's, and kid's styles from various popular fashion brands. But what really sold me on this website was how user-friendly it is. The layout is simple yet visually appealing, making it easy for me to navigate through the different categories and find exactly what I'm looking for. I appreciate that they feature a wide range of sizes not just limited to standard ones while shopping for clothes which makes online shopping easy like never before.The site loads quickly, and each product page features multiple photos so you can get an accurate representation of each item. Plus, every purchase comes with free returns—a small detail but one that adds peace of mind when purchasing clothing items online. Overall, my experience with Shop Premium Outlets has been nothing short of excellent. With fantastic deals on high-quality fashion items plus an effortless browsing/shopping process , I'll definitely be returning as a happy customer again soon!"
Xzavier Auer
Collected.reviews
Oct 22, 2022
Featured for: Mentions user-friendly site and discounts
This site has got to be a scam
"This site has got to be a scam. 12 days, no order confirmation, no shipping info, just brushing off emails or not a..."
Teresa Luther
Trustpilot
Oct 01, 2025
Featured for: No confirmation, no shipping updates
This company tried to steal 163 dlls…
"This company tried to steal 163 dlls from me from two pair of jeans that I returned to the store (they enclosed a “return in store” paper with a QR co..."
Kanthy Frias
Trustpilot
Oct 01, 2025
Featured for: Return processed in-store, refund missing
Surprisingly Excellent!
"I saw all the negative reviews and took a big swing on a deal on their site. Used PayPal just in case things went south. I'm very happy to say that th..."
Chris Parks
Trustpilot
Oct 01, 2025
Featured for: Successful order, timely delivery, confirms improvements
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
A k
trustpilot.com
Oct 01, 2025
I don’t understand what’s going on with…
I don’t understand what’s going on with companies lately, but I’m dealing with a lot of issues with a different companies shop. Simon is one of the wo...
T
Teresa Luther
trustpilot.com
Oct 01, 2025
This site has got to be a scam
This site has got to be a scam. 12 days, no order confirmation, no shipping info, just brushing off emails or not a...
N
Nick D
trustpilot.com
Oct 01, 2025
I stopped buying from them because they…
I stopped buying from them because they add that sc...
J
Joe
trustpilot.com
Oct 01, 2025
After Order Is Placed, No Updates
After the order is placed and paid, there are no additional order details, the website is down and every...
A
Ada Fabbri
trustpilot.com
Oct 01, 2025
I've never been so mortified in an e-commerce
I've done an order For an important suite of 1800 $ From Italy .... Was the suite of my future wedding ... the don't delivery in italy so i put Califo...
J
Joe Kopp
trustpilot.com
Oct 01, 2025
I placed an order on August 26 they…
I placed an order on August 26 they told me it would take Max 5 to 6 days still hasn’t been shipped as of September2nd. Was impossible to go through t...
R
Rosa Harpole
trustpilot.com
Oct 01, 2025
I usually buy from them and it was most…
I usually buy from them and it was most of the time a good experience. There was a points program that with any purchase they give you some points you...
M
Mike Gilleran
trustpilot.com
Oct 01, 2025
AVOID
AVOID! These guys are terrible. Had a discount for a pair of training shoes, 35% off. Used it and got an email later that night saying my order was ca...
D
David Meadows
trustpilot.com
Oct 01, 2025
I went into the store called Kids Car…
I went into the store called Kids Car Dealers and was really disappointed .I think the person whom works there doesn't have a clue on customer service...
b
boney b
trustpilot.com
Oct 01, 2025
Product only 60% full
I would add pics if I could. Purchased a Predire Paris set that I have been using since 2021 and alw...
K
Kanthy Frias
trustpilot.com
Oct 01, 2025
This company tried to steal 163 dlls…
This company tried to steal 163 dlls from me from two pair of jeans that I returned to the store (they enclosed a “return in store” paper with a QR co...
M
Michael Gandil Nielsen
trustpilot.com
Oct 01, 2025
Worst experience online shopping ever
This is, without a doubt, the worst experience I’ve ever had shopping online. I ordered the Ten C x Awake NY jacket—the same one Liam Gallagher wore o...
R
Rachael
trustpilot.com
Oct 01, 2025
Item Never Delivered
I ordered a dress from one of their merchants, "Linz Shop," and I never received it. It was an $85 dress. I put in support requests from ShopSimon, US...
R
Robert Glasgow
trustpilot.com
Oct 01, 2025
They lie about the discounts
They lie about the discounts it will say an item cost 75,000$ and it's 97% off making it 2,322$ but then go to the manufactu...
J
Jane
trustpilot.com
Oct 01, 2025
Does not deliver
I ordered two items. Package never made it. UPS said it was refused in Las Vegas. It was never delivered to mesquite NV. Comoany will...
R
Roger
trustpilot.com
Oct 01, 2025
They lost my business
I have made multiple purchases from this site and have been pleased overall, but that was before I tried to cancel my purchase. I was told that I exce...
P
Pranav Yadav
trustpilot.com
Oct 01, 2025
Purchased an Adidas jacket when it was…
Purchased an Adidas jacket when it was on a big sale, arrived on tim...
R
Review Stress
trustpilot.com
Oct 01, 2025
Don’t get your hopes up.
I purchased several Mulberry bags on a big sale. The order processed for several days and then was eventually canceled. The reason given was lack of i...
C
Chris Parks
trustpilot.com
Oct 01, 2025
Surprisingly Excellent!
I saw all the negative reviews and took a big swing on a deal on their site. Used PayPal just in case things went south. I'm very happy to say that th...
K
Kimberly McCarter
trustpilot.com
Oct 01, 2025
DO NOT ORDER-NO CUSTOMER SERVICE
I ordered a pair of shoes they were not sized correctly they run bigger. They refused to allow me an exchange...
Conclusion
Review content shows a pattern of order-management and communication issues: cancelled orders, delayed or missing shipments, and difficulty obtaining refunds are commonly reported. Several reviews describe misleading pricing or discount displays and unexpected fees. At the same time, a minority of shoppers report smooth transactions and on-time deliveries. Consumers considering Shop Premium Outlets should verify seller details, keep order confirmations and tracking information, and prefer secure payment methods; for higher-value purchases test with a smaller order first and confirm return/refund channels in advance.