Reviews split between fast, satisfactory purchases and major order or support problems. Positive comments point to quick fulfillment, correct shipments, and strong pricing. Negative accounts describe lost or canceled orders, refused refunds, and cases of wrong or counterfeit items. Ratings cluster at both the high and low ends, creating a polarized view of results.
Examples from available reviews (Oct 2022 – Mar 2026).
Fast shipping, good product, and a good price for the item.
“Fast shipping, great product and price!”
Never received order due to misrouting and company refused a refund.
“I never received my order”
Calls and customer service were unreachable and unhelpful.
“there’s no customer service you call no one answers”
Ordered branded shoes but received cheap unknown-brand alternatives instead.
“Scam!I’ve ordered Adidas shoes for 50€ and got some Chinese brand no names for 1€”
Service complaints come up often, mostly around shipping and help after purchase. Several reviews describe being charged for orders that were later canceled, shipments that never arrived despite tracking, and refusals to refund. A smaller set of reviews mentions flexible returns and good in-store service.
Many shoppers describe noticeable savings on branded clothing and shoes and compliment sale prices. Others claim the original prices are misleading, shipping fees get added and can’t be removed, and reward points don’t get credited. The feedback includes both real-deal experiences and accusations of deceptive pricing.
Positive reviewers mention an easy checkout, a user-friendly app, and deliveries that arrive on time. Other customers report repeated cancellations and missing packages that disrupt the purchase. Overall, the experience splits between smooth online buying and failed fulfillment.
Some reviews say items were authentic, well packed, matched the description, and fit as expected. Others report wrong items, apparent knockoffs, or products with missing or reduced contents. A limited number of reviews also mention low-quality materials in some outlet merchandise.
Many negative reviews describe support that doesn’t respond and a lack of order updates. Customers report unanswered calls, ignored emails, automated or unhelpful replies, and little detail on cancellations or refunds. Few reviews highlight timely communication.
High ratings focus on fast delivery, accurate orders, and strong value. Low ratings describe money lost without resolution, refunds denied, and claims of scams or counterfeit goods. Overall, reviews show a sharp divide between dependable orders and serious breakdowns in service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports the company offers flexible returns to customers.
“Flexible returns”
Found a discontinued Longchamp tote at a sale with timely delivery.
“No issues. Very happy to find a discontinued Longchamp tote at a sale price.”
Fast shipping, good product, and a good price for the item.
“Fast shipping, great product and price!”
Product arrived as described, in perfect condition with fast delivery.
“Product arrived in perfect condition and as described.”
Never had a problem with ordering and receiving items from them.
“Never had a problem with ordering, and receiving my items.”
Reviewer describes the overall experience as amazing and very good.
“amazing, very good”
Fast shipping, great price, and the sneakers were nice.
“Fast shipping. Great price. Nice sneakers.”
Great price on Adidas shoes combined with extremely fast shipping.
“Great price on Adidas shoes. Extremely fast shipping!”
Never received order due to misrouting and company refused a refund.
“I never received my order”
Delivery was very fast and a discounted product had good quality.
“Delivery was very fast”
Ordering and checkout were smooth and delivery was quick.
“Ordering and the checkout process was very smooth.”
Reviewer says they like the product or service very much.
“I like it so much”
Reviewer enjoys using the app and its available items.
“I enjoy the app and things on it.”
Received a good deal and items arrived punctually as expected.
“Got a good deal and received the items well on time”
Sneakers were delivered quickly to the reviewer.
“Sneakers came fast”
Paid for an order but never received the item ordered.
“I ordered this on 2/3 and STILL HAVE NOT RECEIVED IT!”
Great prices, a good selection, and reliable delivery experience.
“Great Prices. Great selections. Delivery was great.”
Reviewer reports that the service was good.
“It was good the service.”
Order was correct and the customer loved the shoes received.
“The order was correct and exactly what I wanted.”
Everything arrived on time and as expected.
“Every thing is on time. Exactly”
Outlet stores carried mostly low-quality, mostly polyester clothing items.
“The quality of the goods in these stores is inferior—95% of the clothes are made of polyester.”
Calls and customer service were unreachable and unhelpful.
“there’s no customer service you call no one answers”
No order confirmation or shipping info and emails ignored.
“12 days, no order confirmation, no shipping info”
They add 'worry free shipping' charges and won't let you remove it.
“they add that scam worry free shipping and don’t let you remove it”
After paying, no order updates and only automated unhelpful replies.
“a computer generated unhelpful answer is given”
Large wedding order was mischarged, delayed, then cancelled without explanation.
“they put +10% TAX for no Reason”
Order not shipped on time and customer service was unhelpful.
“still hasn’t been shipped as of September2nd.”
Reward points weren't credited and were not upgraded to the new program.
“those points were never added to my account”
Orders were canceled repeatedly and pricing changes caused distrust.
“out of the blue they cancelled my order again.”
Store priced items much higher than online and refused price matching.
“was given outrageous prices”
Purchased set arrived with bottles only about 60% full.
“the bottles are now only 60% full.”
Returned items in-store but company refused refund and delayed responses.
“They did not wanted to refund my money because it was “returned in store””
Order was refunded without explanation despite confirmation and tracking.
“Then, out of nowhere, I received a full refund.”
Dress marked delivered but I never received it and couldn't get a refund.
“they all said the package was delivered and it never was.”
Displayed inflated original prices make advertised discounts misleading.
“They lie about the discounts”
Package not delivered and company refused to refund or resend it.
“Package never made it.”
Returned unopened shipment but refund processing was slow and unhelpful.
“I didn’t receive any tracking and now it has been 17 days”
Adidas jacket arrived on time and was packaged with tags intact.
“arrived on time with no problem.”
Order canceled despite site showing stock, and merchant support was unhelpful.
“order processed for several days and then was eventually canceled.”
Order confirmed, shipped, and delivered in under a week as expected.
“Delivered to my doorstep in less than a week.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shop Premium Outlets runs outlet shopping centers and an online store that sells discounted apparel, footwear, accessories, and lifestyle items from national brands. Brand pages list sizing, materials, and prices for products such as sneakers, jackets, handbags, and fragrances. Its outlet centers host multiple brand retailers, and the corporate site provides store locators and opening hours for in-person shopping. The online store includes product search, a shopping cart, checkout, and posted shipping and return policies. The company website also lists customer support contacts, brand directories, and store details.