Reviews show consistent praise for SKIMS product quality: many buyers report comfortable, well-made shapewear and loungewear with flattering fit. Several reviewers also note fast shipping and an easy app/website checkout. However, a minority report problems with customer communication, misdelivered packages and warranty or refund handling. If you consider buying, check current sizing guidance, retain tracking information and review the return/refund policy before purchase to reduce risk.
Examples from available reviews (Dec 2021 โ Feb 2026).
Order charged but never received and customer service did not respond.
“They take your money but never send the products you ordered.”
Customer service failed to resolve a misdelivered package promptly.
“they are not responsible for any missing packages that are marked delivered?!”
Products are nice but customer service is subpar and durability poor.
“the customer service has been subpar.”
Products are high quality, comfortable, and flattering.
“The bras feel so good on my skin.”
Many customers report fast shipping and quick turnaround, but several describe missed deliveries, delayed arrivals and inconsistent fulfillment support.
Few reviews mention price directly; those that do link higher pricing to disappointing aftercare or concerns about long-term durability.
Users often praise the website and app for ease of use and checkout; others note sizing, fit or post-purchase support issues affecting the experience.
Most reviewers describe garments as comfortable, well made and effective (support, smoothing); a minority report fit problems or reduced durability over time.
A small number of reviewers report unresponsive email support or slow, unhelpful handling of carrier delivery problems and refund requests.
Overall sentiment is positive: many customers praise comfort, fabric and timely orders, while a minority report service or delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Sizing is inconsistent; size S fit inconsistently across items.
“S is too big but one tshirt was too small in s i dont know why”
Customer service resolved a broken product quickly and satisfactorily.
“They were quick to solve the issue and find a solution that made us both happy.”
Customer service was slow and unresponsive about a lost shipment refund.
“Absolute woeful customer service.”
Underwear arrived with pubic hair; partial refund issued.
“Massive pubic hair on underware when arrived.”
Loves SKIMS style but sizing between XS and S varies.
“sometimes sizes vary of the xs and small.”
Reviewer indicates overall satisfaction with everything.
“Everything”
Nike x Skims collaboration fits poorly and disappoints expectations.
“The fits are wack”
Delivery was fast but underwear did not fit reviewerโs body type.
“The underwear doesnโt fit my body type tho.”
Package marked delivered but not received; customer service unresponsive.
“there was no delivery made to my door.”
Product is great and returns or exchanges are easy.
“Great product, very easy to return or exchange.”
Customer service poor and return process unsuccessful after multiple emails.
“The absolute worst customer service of any site Iโve ever dealt with in my life.”
App is easy and membership benefits like free shipping are appreciated.
“I appreciate the free shipping, free returns, and easy access to purchase history”
Gift arrived on time and recipient loved the style and quality.
“Arrived on time, she loved the style and quality.”
Reviewer is a loyal customer and is never disappointed.
“Iโm a faithful Skims shopper. Never disappointed”
Customer service responded promptly and provided attentive, helpful support.
“She was so kind, attentive, and completely on top of everything.”
Product is pricey but delivers good shaping performance.
“A little bit pricy but really good shape”
Items were poor quality and returns were hard to process.
“I have bought about 3-4 items and all of them are poor quality”
App is convenient and easy to navigate.
“The app is very convenient and easy to navigate.”
Return credit delayed and customer service was unresponsive and suspicious.
“I feel like this is a scam to get out of giving credits.”
Reviewer expresses strong enthusiasm and love for SKIMS.
“I loveeee SKIMS”
Customer service failed to resolve a misdelivered package promptly.
“they are not responsible for any missing packages that are marked delivered?!”
Fast delivery and quality products met expectations.
“Quick turnaround and great products”
App is easy to use and shipping is fast.
“Itโs so easy to use and shipping is fast!”
Long sleeve shirts are soft and frequently worn.
“itโs all I wear and theyโre so soft,”
Reviewer found the product amazing.
“Amazing product.”
Collaboration pieces fit well and felt luxurious and beautiful.
“I felt like a goddess when I tried them on together!”
Ordering was easy and delivery was fast.
“Very easy to order and fast delivery”
Products are nice but customer service is subpar and durability poor.
“the customer service has been subpar.”
Products are comfortable and well made, though sizing can vary.
“Their sizes are a little off depending on the fit”
Reviewer says SKIMS equals comfort in style.
“SKIMS equals comfort in style.”
Men's products are comfortable and stylish.
“Love the products for men, very comfortable and great style.”
Loungewear is comfortable, cozy, and made from great material.
“Lounge wear is very comfy and cozy.”
Shipping is very fast and packaging matches brand theme.
“Very fast shipping!”
Skims underwear achieved the reviewer's comfort goal.
“Comfortable underware. Mission accomplished.”
Products were great, though sweatpants were too long for short height.
“the sweatpants were too long”
Website and app were easy to use for a smooth checkout.
“Such an easy website and app to use!”
Products are high quality, comfortable, and flattering.
“The bras feel so good on my skin.”
Reviewer expresses strong affection for the purchase.
“Love it so much”
Orders arrive on time; reviewer relies on brand for underwear.
“My purchases are always on time and this is my go to for underwear.”
Compression and smoothing were effective but the top slid for large chest.
“the top kept sliding down without the straps.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SKIMS is a U.S.-based apparel brand focused on shapewear, underwear and loungewear sold primarily direct-to-consumer online and through select retail partners. Launched with a broad size range and multiple skin-tone shades, the brand is known for stretch fabrics, comfort-focused design and high-visibility collaborations. Consumers researching SKIMS reviews typically look for fit guidance, fabric quality, shipping reliability and customer-service responsiveness.