Customers often praise Stio for warm, well-fitting pieces and strong material quality. Many reviews call out responsive, knowledgeable customer service both in stores and online. Repeat complaints include slow shipping, missing tracking details, a few reports of support going silent, and occasional garments that pill quickly.
Examples from available reviews (Jun 2022 – Mar 2026).
Consistently loves Stio products and praises their outstanding quality.
“the quality is outstanding!”
Easy-to-navigate website, great selection, and helpful customer experience.
“Super easy to navigate website.”
Completely unrespons...
“Completely unrespons...”
Fleece vest began pilling after two months and warranty denied coverage.
“began to pill within the first two months of occasional use.”
Many reviews describe customer service as responsive, friendly, and well informed. Several mention smooth order cancellations and helpful in-store staff. A small number say service was completely unresponsive and issues were left unresolved.
Many reviewers tie value to durable materials and lasting warmth. Direct remarks about price or discounts are rare in the sample. With few cost complaints, value comments mostly hinge on longevity and performance.
Customers describe the website as easy to navigate and stores as clean and well organized. Store staff get repeated praise for being helpful and offering styling advice. Some buyers point to shipping delays and missing tracking information as separate friction points.
Many reviews highlight warmth, good fit, and sturdy construction across jackets, fleeces, and pants. Several customers say items have held up well over multiple seasons. A minority report early pilling and one denied warranty claim for garment wear.
Multiple reviews praise quick, clear replies from customer experience teams. A few reports mention very long ship times and no tracking updates. Reviews show both smooth exchanges and occasional communication breakdowns.
Reviews split sharply: many high ratings applaud product performance and service. A smaller but noticeable group reports broken trust and quality problems, including unresponsiveness and early wear. These opposite patterns shape very different overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reports completely unresponsive customer service.
“Completely unresponsive customer service.”
Reviewer says company took their money and is not legitimate.
“took my money and ran. not legit”
Praises soft, warm pants and flattering, warm down jacket.
“super soft and warm, they're the best sweatpants I've ever owned”
Company was helpful canceling an already-submitted order and sells quality coats.
“They were able to cancel and order that I placed and had already submitted.”
Reviewer praises great customer service, styling, and high-quality bibs.
“Customer service great! Styling with an individual touch.”
Complains about two-week shipping and lack of tracking information.
“Ridiculously long ship times...2 weeks from California to Colorado.”
Fleece vest began pilling after two months and warranty denied coverage.
“began to pill within the first two months of occasional use.”
Enjoys selection, likes CFS shoes, and praised responsive customer experience.
“Customer Experience team is incredibly responsive and helpful when needed.”
Parka kept reviewer warm for three years with roomy pockets.
“I've had my parka for 3 years and have no complaints.”
Great products and fantastic support resolving a shipping issue.
“support was fantastic after a shipping issue I had!”
Praises knowledgeable customer service and product quality.
“super knowledgable on product care for different materials Stio offers.”
Loves Stio apparel, enjoyed helpful in-store service and durable products.
“The employees were very kind and helpful”
Gear performs well for outdoor activities, though sizing varies.
“I use most of my Stio clothes for outdoors stuff”
Positive impression of website, products, and customer service.
“Beautiful site, amazing products and great customer service!”
Enjoys clean, organized stores and comfortable, colorful clothing and shoes.
“I love Stio's clothing line, the shoes, AND the stores.”
Describes customer service as responsive, friendly, and helpful.
“Responsive, friendly and helpful...great customer service experience!”
States the company provides great quality and service.
“Great quality and service”
Praises warm, lightweight, packable Pinion Down Parka and service.
“it is glorious! Warm, light weight and packable!”
Colter Parka praised for fit, quality, and long-lasting durability.
“my recent Colter Parka from Stio has been the best I've ever worn.”
Consistently loves Stio products and praises their outstanding quality.
“the quality is outstanding!”
Easy-to-navigate website, great selection, and helpful customer experience.
“Super easy to navigate website.”
I recently purchased some outdoor apparel from Stio and I could not be happier with my experience. The products they offer are both beautiful and functional, making it easy to enjoy both epic and quiet moments in the great outdoors.
One thing that stood out to me was the quality of their clothing. From the stitching to the materials used, everything felt top-notch and durable. Additionally, their designs were stylish without sacrificing practicality.
Another positive was how easy it was to navigate their website. Finding what I wanted was a breeze thanks to clear product descriptions and organized categories.
Overall, I am thrilled with my purchase from Stio and would highly recommend them for anyone looking for high-quality outdoor apparel. Their commitment to style, functionality, and durability make them an excellent choice for any adventurer.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stio is an outdoor apparel brand that makes technical clothing and gear for cold-weather and mountain use. The range typically includes insulated jackets, performance layers, fleeces, pants, and footwear. Stio sells through its website and physical stores. The brand emphasizes technical fabrics, functional features, and an active fit for outdoor use. The website provides product specs, sizing help, and fabric-care details.