Reviews show a strong pattern of satisfied customers praising product durability, warmth and responsive customer support. Many reviewers highlight positive in-store experiences, clear website navigation and helpful fit guides. Noted negatives include shipping delays, at least one claim of unresolved charges, a warranty dispute and isolated reports of pilling. Consumers should weigh frequent positive product and service comments against the minority of logistics and warranty complaints when researching purchases; checking shipping options, fit guidance and warranty terms may help address those concerns.
Examples from available reviews (Jun 2022 – Feb 2026).
Products were high-quality, stylish, and the website was easy to navigate.
“I could not be happier with my experience.”
Complains about two-week shipping and lack of tracking information.
“Ridiculously long ship times...2 weeks from California to Colorado.”
Fleece vest began pilling after two months and warranty denied coverage.
“began to pill within the first two months of occasional use.”
Easy-to-navigate website, great selection, and helpful customer experience.
“Super easy to navigate website.”
Most reviewers describe responsive, helpful customer service and knowledgeable staff; a minority report warranty issues, long waits, or unresolved charges.
Reviewers did not discuss price or value consistently; there is no clear signal on affordability or value-for-money in these reviews.
Several reviewers praised website navigation, fit guides and tidy retail stores; a few noted inconsistent sizing across bottoms.
Most reviews praise build quality, warmth and durability of parkas, fleeces and shoes; isolated reports mention pilling and early wear.
Many customers report timely, helpful responses about orders and tracking; some report poor shipping visibility or problems with warranty/review handling.
Overall impressions are largely positive with repeat buyers and longtime users; a minority report shipping delays, warranty disputes, or serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reports completely unresponsive customer service.
“Completely unresponsive customer service.”
Reviewer says company took their money and is not legitimate.
“took my money and ran. not legit”
Praises soft, warm pants and flattering, warm down jacket.
“super soft and warm, they're the best sweatpants I've ever owned”
Company was helpful canceling an already-submitted order and sells quality coats.
“They were able to cancel and order that I placed and had already submitted.”
Reviewer praises great customer service, styling, and high-quality bibs.
“Customer service great! Styling with an individual touch.”
Complains about two-week shipping and lack of tracking information.
“Ridiculously long ship times...2 weeks from California to Colorado.”
Fleece vest began pilling after two months and warranty denied coverage.
“began to pill within the first two months of occasional use.”
Enjoys selection, likes CFS shoes, and praised responsive customer experience.
“Customer Experience team is incredibly responsive and helpful when needed.”
Parka kept reviewer warm for three years with roomy pockets.
“I've had my parka for 3 years and have no complaints.”
Great products and fantastic support resolving a shipping issue.
“support was fantastic after a shipping issue I had!”
Praises knowledgeable customer service and product quality.
“super knowledgable on product care for different materials Stio offers.”
Loves Stio apparel, enjoyed helpful in-store service and durable products.
“The employees were very kind and helpful”
Gear performs well for outdoor activities, though sizing varies.
“I use most of my Stio clothes for outdoors stuff”
Positive impression of website, products, and customer service.
“Beautiful site, amazing products and great customer service!”
Enjoys clean, organized stores and comfortable, colorful clothing and shoes.
“I love Stio's clothing line, the shoes, AND the stores.”
Describes customer service as responsive, friendly, and helpful.
“Responsive, friendly and helpful...great customer service experience!”
States the company provides great quality and service.
“Great quality and service”
Praises warm, lightweight, packable Pinion Down Parka and service.
“it is glorious! Warm, light weight and packable!”
Colter Parka praised for fit, quality, and long-lasting durability.
“my recent Colter Parka from Stio has been the best I've ever worn.”
Consistently loves Stio products and praises their outstanding quality.
“the quality is outstanding!”
Easy-to-navigate website, great selection, and helpful customer experience.
“Super easy to navigate website.”
I recently purchased some outdoor apparel from Stio and I could not be happier with my experience. The products they offer are both beautiful and functional, making it easy to enjoy both epic and quiet moments in the great outdoors.
One thing that stood out to me was the quality of their clothing. From the stitching to the materials used, everything felt top-notch and durable. Additionally, their designs were stylish without sacrificing practicality.
Another positive was how easy it was to navigate their website. Finding what I wanted was a breeze thanks to clear product descriptions and organized categories.
Overall, I am thrilled with my purchase from Stio and would highly recommend them for anyone looking for high-quality outdoor apparel. Their commitment to style, functionality, and durability make them an excellent choice for any adventurer.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stio is an outdoor apparel brand offering technical clothing, outerwear, footwear and accessories designed for mountain and everyday use. The company produces insulated jackets, fleeces, parkas and performance layers aimed at outdoor activities and cold-weather wear. People researching Stio typically compare product fit, material durability, customer service responsiveness and shipping or warranty terms.