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We Collect & Analyze Reviews

Stio
Experiences & Reviews

Stio is an outdoor apparel brand offering technical clothing, outerwear, footwear and accessories designed for mountain and everyday use. The company produces insulated jackets, fleeces, parkas and performance layers aimed at outdoor activities and cold-weather wear. People researching Stio typically compare product fit, material durability, customer service responsiveness and shipping or warranty terms.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 86%
Latest Review 21d
Overall Rating
4.5

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers describe responsive, helpful customer service and knowledgeable staff; a minority report warranty issues, long waits, or unresolved charges.

Share of mentions
27%
Strong
๐Ÿ’ฐ

Value for money

Reviewers did not discuss price or value consistently; there is no clear signal on affordability or value-for-money in these reviews.

Share of mentions
0%
Mixed
โšก

User experience

Several reviewers praised website navigation, fit guides and tidy retail stores; a few noted inconsistent sizing across bottoms.

Share of mentions
9%
Strong
๐Ÿ”ง

Product quality

Most reviews praise build quality, warmth and durability of parkas, fleeces and shoes; isolated reports mention pilling and early wear.

Share of mentions
27%
Strong
๐Ÿ“ž

Communication

Many customers report timely, helpful responses about orders and tracking; some report poor shipping visibility or problems with warranty/review handling.

Share of mentions
12%
Strong
โญ

Overall experience

Overall impressions are largely positive with repeat buyers and longtime users; a minority report shipping delays, warranty disputes, or serious complaints.

Share of mentions
25%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

c
customer
trustpilot.com Oct 01, 2025

took my money and ran

took my money an...

A
Alexandra Bray
trustpilot.com Oct 01, 2025

Love their clothes

I practically live in their Turpin Fleece Pants all winter - super soft and warm, they're the best sweatpants I've ever owned and they elevate all of...

s
sam
trustpilot.com Oct 01, 2025

Very helpful company

I found this company to be ready to help with all my issues. They were able to cancel and order that I placed and had al...

R
Rob Greenberg
trustpilot.com Oct 01, 2025

Stioโ€™s On Top!

Customer service great! Styling with an individual touch. Quality is great. Been buying Stio (I mean the man, Steve) since his Cloudveil days. Been sk...

B
Brian
trustpilot.com Oct 01, 2025

Ridiculously long ship timesโ€ฆ2 weeksโ€ฆ

Ridiculously long ship timesโ€ฆ2 weeks from California to Colorado. They use the โ€œSh...

G
GLENN KOOPERSMITH
trustpilot.com Oct 01, 2025

Phony reviews -- poor quality

I purchased a "Wilcox" fleece vest from Stio which began to pill within the first two months of occasional use. It was highly rated on their website....

A
Angie
trustpilot.com Oct 01, 2025

Stio Fan for Life

Excellent product selection. Always something for any activity no matter the time of year. Just got my CFS shoes and they are a...

C
Chris
trustpilot.com Oct 01, 2025

For more than the mountains!

I moved to New York from down south and my parents made sure I had the perfect parka from Stio for the winter. I've...

E
Eric Newman
trustpilot.com Oct 01, 2025

Great company

Great company! gear is always great and support was fanta...

J
Jessica
trustpilot.com Oct 01, 2025

Love Stio - great customer service

Love Stio! Great customer service, super knowledgable on product care for...

T
Theodora The Squirrel Girl
trustpilot.com Oct 01, 2025

I love stio!

I love my stio jackets and shoes. They are comfortable and cozy and pair well with basically everything. I basically live in my stio shoes and want to...

H
Helly
trustpilot.com Oct 01, 2025

Love Stio's gear

Love Stio's gear. Always seem to have the right color palette (never too garish, but always fun color combos). I use most of my Stio clothes for outdo...

J
James Stuart
trustpilot.com Oct 01, 2025

Stio Fan!

Beautiful site, amazing produc...

S
Susy Flory
trustpilot.com Oct 01, 2025

I love Stio's colorful clothing AND stores

I love Stio's clothing line, the shoes, AND the stores. Let's start with the stores--I've been to two of them and they are always spotless, super well...

H
Hillary Murphy
trustpilot.com Oct 01, 2025

Responsive

Responsive, friendly and helpful.....

M
Molly
trustpilot.com Oct 01, 2025

Great quality and service

...

S
Stacey
trustpilot.com Oct 01, 2025

5/5 would recommend

Great products that are backed up by great customer service! Picked up t...

M
Megan
trustpilot.com Oct 01, 2025

Best Parka

I've owned many brands of parkas over the years, and my recent Colter Parka from Stio has been the best I've ever worn. It is a more relaxed fit, perf...

H
Holly Hemminger
trustpilot.com Oct 01, 2025

I LOVE Stio!

I have always loved Stio product and have always had great experiences with the company. Stio is my go-to for all type...

B
Brooks Sorrier
trustpilot.com Oct 01, 2025

The Real McCoy

Super easy to navigate website. Incredible selection of clothing. Always new and fun colors. Just picked up the new Dawner. Itโ€™s going to be a staple...

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Conclusion

Reviews show a strong pattern of satisfied customers praising product durability, warmth and responsive customer support. Many reviewers highlight positive in-store experiences, clear website navigation and helpful fit guides. Noted negatives include shipping delays, at least one claim of unresolved charges, a warranty dispute and isolated reports of pilling. Consumers should weigh frequent positive product and service comments against the minority of logistics and warranty complaints when researching purchases; checking shipping options, fit guidance and warranty terms may help address those concerns.