Reviews Analyzed
21
We Collect & Analyze Reviews
Stio
Experiences & Reviews
Stio is an outdoor apparel brand offering technical clothing, outerwear, footwear and accessories designed for mountain and everyday use. The company produces insulated jackets, fleeces, parkas and performance layers aimed at outdoor activities and cold-weather wear. People researching Stio typically compare product fit, material durability, customer service responsiveness and shipping or warranty terms.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
21d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe responsive, helpful customer service and knowledgeable staff; a minority report warranty issues, long waits, or unresolved charges.
Share of mentions
Strong
27%
💰
Value for money
Reviewers did not discuss price or value consistently; there is no clear signal on affordability or value-for-money in these reviews.
Share of mentions
Mixed
0%
⚡
User experience
Several reviewers praised website navigation, fit guides and tidy retail stores; a few noted inconsistent sizing across bottoms.
Share of mentions
Strong
9%
🔧
Product quality
Most reviews praise build quality, warmth and durability of parkas, fleeces and shoes; isolated reports mention pilling and early wear.
Share of mentions
Strong
27%
📞
Communication
Many customers report timely, helpful responses about orders and tracking; some report poor shipping visibility or problems with warranty/review handling.
Share of mentions
Strong
12%
⭐
Overall experience
Overall impressions are largely positive with repeat buyers and longtime users; a minority report shipping delays, warranty disputes, or serious complaints.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
Stio Outdoor Apparel Review
"I recently purchased some outdoor apparel from Stio and I could not be happier with my experience. The products they offer are both beautiful and functional, making it easy to enjoy both epic and quiet moments in the great outdoors. One thing that stood out to me was the quality of their clothing. From the stitching to the materials used, everything felt top-notch and durable. Additionally, their designs were stylish without sacrificing practicality. Another positive was how easy it was to navigate their website. Finding what I wanted was a breeze thanks to clear product descriptions and organized categories. Overall, I am thrilled with my purchase from Stio and would highly recommend them for anyone looking for high-quality outdoor apparel. Their commitment to style, functionality, and durability make them an excellent choice for any adventurer."
Altenwerth
Collected.reviews
Jun 14, 2022
Featured for: Details product quality and website navigation
Ridiculously long ship times…2 weeks…
"Ridiculously long ship times…2 weeks from California to Colorado. They use the “Sh..."
Brian
Trustpilot
Oct 01, 2025
Featured for: Mentions slow shipping and tracking
Phony reviews -- poor quality
"I purchased a "Wilcox" fleece vest from Stio which began to pill within the first two months of occasional use. It was highly rated on their website...."
GLENN KOOPERSMITH
Trustpilot
Oct 01, 2025
Featured for: Reports pilling and review suppression
The Real McCoy
"Super easy to navigate website. Incredible selection of clothing. Always new and fun colors. Just picked up the new Dawner. It’s going to be a staple..."
Brooks Sorrier
Trustpilot
Oct 01, 2025
Featured for: Highlights site, tracking, helpful support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
took my money and ran
took my money an...
A
Alexandra Bray
trustpilot.com
Oct 01, 2025
Love their clothes
I practically live in their Turpin Fleece Pants all winter - super soft and warm, they're the best sweatpants I've ever owned and they elevate all of...
s
sam
trustpilot.com
Oct 01, 2025
Very helpful company
I found this company to be ready to help with all my issues. They were able to cancel and order that I placed and had al...
R
Rob Greenberg
trustpilot.com
Oct 01, 2025
Stio’s On Top!
Customer service great! Styling with an individual touch. Quality is great. Been buying Stio (I mean the man, Steve) since his Cloudveil days. Been sk...
B
Brian
trustpilot.com
Oct 01, 2025
Ridiculously long ship times…2 weeks…
Ridiculously long ship times…2 weeks from California to Colorado. They use the “Sh...
G
GLENN KOOPERSMITH
trustpilot.com
Oct 01, 2025
Phony reviews -- poor quality
I purchased a "Wilcox" fleece vest from Stio which began to pill within the first two months of occasional use. It was highly rated on their website....
A
Angie
trustpilot.com
Oct 01, 2025
Stio Fan for Life
Excellent product selection. Always something for any activity no matter the time of year. Just got my CFS shoes and they are a...
C
Chris
trustpilot.com
Oct 01, 2025
For more than the mountains!
I moved to New York from down south and my parents made sure I had the perfect parka from Stio for the winter. I've...
E
Eric Newman
trustpilot.com
Oct 01, 2025
Great company
Great company! gear is always great and support was fanta...
J
Jessica
trustpilot.com
Oct 01, 2025
Love Stio - great customer service
Love Stio! Great customer service, super knowledgable on product care for...
T
Theodora The Squirrel Girl
trustpilot.com
Oct 01, 2025
I love stio!
I love my stio jackets and shoes. They are comfortable and cozy and pair well with basically everything. I basically live in my stio shoes and want to...
H
Helly
trustpilot.com
Oct 01, 2025
Love Stio's gear
Love Stio's gear. Always seem to have the right color palette (never too garish, but always fun color combos). I use most of my Stio clothes for outdo...
J
James Stuart
trustpilot.com
Oct 01, 2025
Stio Fan!
Beautiful site, amazing produc...
S
Susy Flory
trustpilot.com
Oct 01, 2025
I love Stio's colorful clothing AND stores
I love Stio's clothing line, the shoes, AND the stores. Let's start with the stores--I've been to two of them and they are always spotless, super well...
H
Hillary Murphy
trustpilot.com
Oct 01, 2025
Responsive
Responsive, friendly and helpful.....
M
Molly
trustpilot.com
Oct 01, 2025
Great quality and service
...
S
Stacey
trustpilot.com
Oct 01, 2025
5/5 would recommend
Great products that are backed up by great customer service! Picked up t...
M
Megan
trustpilot.com
Oct 01, 2025
Best Parka
I've owned many brands of parkas over the years, and my recent Colter Parka from Stio has been the best I've ever worn. It is a more relaxed fit, perf...
H
Holly Hemminger
trustpilot.com
Oct 01, 2025
I LOVE Stio!
I have always loved Stio product and have always had great experiences with the company. Stio is my go-to for all type...
B
Brooks Sorrier
trustpilot.com
Oct 01, 2025
The Real McCoy
Super easy to navigate website. Incredible selection of clothing. Always new and fun colors. Just picked up the new Dawner. It’s going to be a staple...
Conclusion
Reviews show a strong pattern of satisfied customers praising product durability, warmth and responsive customer support. Many reviewers highlight positive in-store experiences, clear website navigation and helpful fit guides. Noted negatives include shipping delays, at least one claim of unresolved charges, a warranty dispute and isolated reports of pilling. Consumers should weigh frequent positive product and service comments against the minority of logistics and warranty complaints when researching purchases; checking shipping options, fit guidance and warranty terms may help address those concerns.